Radisson Blu Hotel & Convention Centre, Kigali

Hotels
9.0
/10
Exceptional
229 reviews

What Guests Say About Their Stay

Austin

10.0
/ 10
High-end hotel with tremendous service from the staff. At only ~$500 for an upgraded executive room for 3 nights, the value is extremely good. I highly recommend them for anyone traveling to Kigali.

Ana Carolina

10.0
/ 10
Amazing location and for the new years was a perfect stay. Amenities in the room a re great

Ismael

10.0
/ 10
My little boy of five years old enjoyed the pool. He was the only one in the pool and he swam for over 30 minutes.
In the Area
See Map
Kimihurura Roundabout, Rugando, Gasabo, Kigali City, Rwanda, 6845

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Radisson Blu Hotel & Convention Centre, Kigali is a hotel is located at Rugando. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Radisson Blu Hotel & Convention Centre, Kigali

Kimihurura Roundabout, Rugando, Gasabo, Kigali City, Rwanda, 6845
Discover More Places
Lobby Radisson Blu Hotel & Convention Centre, Kigali
Lobby 2 Radisson Blu Hotel & Convention Centre, Kigali

Discover More About Radisson Blu Hotel & Convention Centre, Kigali

Discover the Premier Stay at Radisson Blu Hotel & Convention Centre, Kigali

Welcome to the heart of Kigali, where luxury meets convenience at the Radisson Blu Hotel & Convention Centre, Kigali. This exceptional establishment offers a world-class experience for both business and leisure travellers, boasting state-of-the-art facilities and unparalleled service. Room rates at Radisson Blu Hotel & Convention Centre, Kigali start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Radisson Blu Hotel & Convention Centre, Kigali Location

Nestled in the vibrant Remera district, the Radisson Blu Hotel & Convention Centre, Kigali is strategically positioned at Kimihurura Roundabout, Rugando, Gasabo, Kigali City, Rwanda, 6845. This prime location places you just a short drive from Kigali International Airport (KGL), approximately 8 kilometres away, making your arrival and departure a breeze. The hotel is also conveniently situated within easy reach of the city centre, offering a perfect base to explore the dynamic capital of Rwanda. Experience the pulse of Kigali from this central hub, with easy access to key business districts and cultural attractions.

Radisson Blu Hotel & Convention Centre, Kigali Facilities & Services

Facilities for guests at Radisson Blu Hotel & Convention Centre, Kigali are designed to cater to every need, ensuring a comfortable and memorable stay.
  • A sparkling outdoor swimming pool, perfect for a refreshing dip or lounging under the Rwandan sun. Operating hours are from 7:00 AM to 7:00 PM daily, with no additional fees.
  • A fully equipped fitness centre, open 24/7, allowing you to maintain your workout routine at any time. Access is complimentary for all guests.
  • A luxurious spa offering a range of rejuvenating treatments and massages. Operating hours are from 9:00 AM to 8:00 PM, with treatments priced from AUD $75.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • On-site parking is available for guests, with secure parking options at no extra charge.
  • A dedicated business centre and extensive convention facilities are available for corporate travellers.
  • Family-friendly amenities, including spacious rooms and attentive service, ensure a pleasant stay for those travelling with children.

Radisson Blu Hotel & Convention Centre, Kigali Room Types

Explore the diverse room types of Radisson Blu Hotel & Convention Centre, Kigali, each meticulously designed to offer comfort and style. Whether you're travelling solo, as a couple, or with family, there's a perfect accommodation option for you.
  • Standard Rooms:

    Available with either a King or Twin bed configuration, offering city views. These are strictly non-smoking rooms and feature a modern en-suite bathroom, some with a bathtub.
  • Superior Rooms:

    Offering enhanced space and amenities, these rooms also come with King or Twin bed options and city views. All are non-smoking and include a bathtub.
  • Business Class Rooms:

    Designed for the discerning traveller, these rooms provide extra space, premium amenities, and exclusive access to the Business Class Lounge. City views are standard, and all rooms are non-smoking with a bathtub.
  • Suites:

    For ultimate luxury, our suites offer separate living and sleeping areas, providing ample space and privacy. Enjoy stunning city views from these non-smoking suites, which include a bathtub.
The hotel does not currently offer pet-friendly rooms.

Radisson Blu Hotel & Convention Centre, Kigali Dining & Restaurants

Indulge your palate with the exquisite culinary offerings at Radisson Blu Hotel & Convention Centre, Kigali. The hotel features a variety of dining venues to suit every taste and occasion.
  • The Soko Restaurant:

    Experience a delightful breakfast buffet featuring a wide array of international and local dishes. For lunch and dinner, Soko offers a modern African cuisine with a focus on fresh, seasonal ingredients. Estimated price per person for dinner is AUD $45. Operating hours: Breakfast 6:30 AM - 10:30 AM, Lunch 12:00 PM - 3:00 PM, Dinner 6:00 PM - 10:30 PM.
  • The Lobby Bar:

    A sophisticated spot to unwind with a selection of fine wines, craft beers, and expertly mixed cocktails. Light snacks and pastries are also available. Estimated price for a cocktail is AUD $12. Operating hours: 10:00 AM - 11:00 PM daily.
  • The Kigali Convention Centre Café:

    Located within the convention centre, this café offers a selection of coffees, teas, and light refreshments, perfect for a quick break during meetings or events. Operating hours are aligned with convention centre schedules.

Radisson Blu Hotel & Convention Centre, Kigali Nearby Attractions and Activities

Discover the vibrant culture and natural beauty surrounding the Radisson Blu Hotel & Convention Centre, Kigali. The hotel's prime location in Gasabo provides easy access to a wealth of attractions.
  • Kigali Genocide Memorial:

    A poignant and essential visit to understand Rwanda's history and resilience.
  • Kigali City Tower:

    Offering panoramic views of the city, this landmark is a great spot for photos and to get a sense of Kigali's urban landscape.
  • Inema Arts Center:

    Immerse yourself in Rwanda's thriving contemporary art scene, showcasing works by talented local artists.
  • Kigali Convention Centre:

    Even if you're not attending an event, the stunning architecture of the convention centre itself is worth admiring.
  • Kimironko Market:

    Experience the bustling local life at this vibrant market, where you can find everything from fresh produce to traditional crafts and textiles.
If you are looking for other activities around Radisson Blu Hotel & Convention Centre, Kigali, check out the best deals on Traveloka: Recommended activities in Kigali City!

How to Get to Radisson Blu Hotel & Convention Centre, Kigali from the Airport

Navigating your journey to the Radisson Blu Hotel & Convention Centre, Kigali is straightforward, with several convenient options available. The airport transfer service of Radisson Blu Hotel & Convention Centre, Kigali ensures a smooth transition from your flight.
  • Hotel Private Airport Transfer:

    For ultimate convenience, the hotel offers a private airport transfer service. This can be arranged directly with the hotel prior to your arrival. The estimated cost is AUD $30-40. This is the most direct way to get to Radisson Blu Hotel & Convention Centre, Kigali.
  • Taxis:

    Metered taxis are readily available outside Kigali International Airport. The journey to the hotel typically takes around 15-20 minutes, depending on traffic. The estimated fare is AUD $20-30.
  • Ride-hailing Services:

    Several ride-hailing services operate in Kigali and can be booked via their respective apps upon arrival at the airport. This offers a convenient and often cost-effective option. Estimated cost is AUD $15-25.
For seamless travel arrangements, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Radisson Blu Hotel & Convention Centre, Kigali

When considering your accommodation in Kigali, the Radisson Blu Hotel & Convention Centre, Kigali stands out for its exceptional quality and prime location.
  • Prime Location:

    Situated in the heart of Kigali, offering easy access to the airport, city centre, and key attractions.
  • Luxurious Amenities:

    Enjoy a world-class swimming pool, a well-equipped fitness centre, and a rejuvenating spa.
  • Exceptional Dining:

    Savour diverse culinary experiences at the on-site restaurants and bars.
  • Modern Facilities:

    Benefit from complimentary Wi-Fi, secure parking, and excellent business and convention services.
  • Comfortable Rooms:

    Choose from a range of stylish and well-appointed rooms and suites designed for ultimate comfort.
Discover the best Room availability at Radisson Blu Hotel & Convention Centre, Kigali and start Booking Radisson Blu Hotel & Convention Centre, Kigali today. For your convenience, you can also Book budget hotels in Kigali City and Easily book domestic and international flights at low prices through Traveloka.

All facilities in Radisson Blu Hotel & Convention Centre, Kigali

Bar, Cafe and Lounge Radisson Blu Hotel & Convention Centre, Kigali
Bar, Cafe and Lounge
Swimming Pool Radisson Blu Hotel & Convention Centre, Kigali
Swimming Pool
Entertainment Facility Radisson Blu Hotel & Convention Centre, Kigali
Entertainment Facility
Fitness Center Radisson Blu Hotel & Convention Centre, Kigali
Fitness Center
Functional Hall Radisson Blu Hotel & Convention Centre, Kigali
Functional Hall

Things to Do

  • Outdoor pool
  • Outdoor facilities
  • Picnic area
  • Garden
  • Health club
  • Barbecue
  • Spa
  • Sauna
  • Steam room

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge
  • Laundry service

Accessibilty

  • Accessible parking
  • Wheelchair accessible
  • Accessibility equipment
  • Accessible bathroom
  • Accessible path of travel

Public Facilities

  • Coffee shop
  • Elevator
  • Parking
  • Safety deposit box

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop
  • Shops

Food and Drinks

  • Poolside bar
  • Vegetarian meal
  • Snack bar

General

  • Banquet
  • Terrace
  • Smoking area

Sports and Recreations

  • Fitness center
  • Golf
  • Tennis court

Transportation

  • Secure parking
  • Valet parking

Business Facilities

  • Business facilities
  • Meeting rooms

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Radisson Blu Hotel & Convention Centre, Kigali

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Some water is reused through a grey water recycling system
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
, Guests will receive an email within 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Radisson Blu Hotel & Convention Centre, Kigali
292
Number of floors in Radisson Blu Hotel & Convention Centre, Kigali
5
Another facilities in Radisson Blu Hotel & Convention Centre, Kigali
Outdoor pool, Outdoor facilities, Picnic area, Garden, Health club

Frequently asked questions about Radisson Blu Hotel & Convention Centre, Kigali

What are available facilities at Radisson Blu Hotel & Convention Centre, Kigali?
There are top facilites at Radisson Blu Hotel & Convention Centre, Kigali such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Radisson Blu Hotel & Convention Centre, Kigali?
The standard check-in time at Radisson Blu Hotel & Convention Centre, Kigali is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Radisson Blu Hotel & Convention Centre, Kigali?
Radisson Blu Hotel & Convention Centre, Kigali has a 5.0-star rating.
How many floors does Radisson Blu Hotel & Convention Centre, Kigali have?
Radisson Blu Hotel & Convention Centre, Kigali has 5.
How many rooms are available at Radisson Blu Hotel & Convention Centre, Kigali?
Radisson Blu Hotel & Convention Centre, Kigali has 292.
See All

Radisson Blu Hotel & Convention Centre, Kigali reviews and ratings

9.0
Exceptional
From 229 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Radisson Blu Hotel & Convention Centre, Kigali

Number of reviews per page
20
40
Top reviews
Itayi
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Excellent
Austin
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

High-end hotel with tremendous service from the staff. At only ~$500 for an upgraded executive room for 3 nights, the value is extremely good. I highly recommend them for anyone traveling to Kigali.
Shrikunj
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great Stay
Hughes Martial
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great service overall, very satisfied!
Sally
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Lovely hotel with many amenities
Ana Carolina
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Amazing location and for the new years was a perfect stay. Amenities in the room a re great
Krushil
icon-Business
Business
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Beautiful
Ignacio
icon-Business
Business
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The hotel is very nice. The rroms are big and very clean. Staff is frindly. The italian restaurant is good but the lounge/pub food is awful and service there was bad. The food at the lounge/pub was very overcooked/dry and it took about an hour each time to be ready.
Ignatius
icon-Business
Business
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

very clean
ademola
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Good all round
Ismael
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

My little boy of five years old enjoyed the pool. He was the only one in the pool and he swam for over 30 minutes.
Britta
icon-
6.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Der var bogstavelig talt for langt fra a til b. Sengen var ikke optimal. Restauranten blev kun brugt til morgenmad, som ikke var inkluderet. Loungen havde en god menu af mindre, men gode retter, men den blev suspenderet, når der var buffet. Så kunne jeg gå ind på det, de kaldte den “italienske” restaurant. Men det var ikke en italiensk restaurant, da de nogen italienske restauranter kommer gammelost i pizza. Jeg bestiller ikke så tit pizza, men bestilte en, fordi der ifølge menuen skulle være artiskokker i. Men de var udeladt. De holder ikke, hvad de lover. De lovede mig den udtjekning, hvilket de også kke holdt, de lovede mig tur til Genocide memorial, hvilket de ikke holdt. Deres tur til markedet er bondefangeri. Du slipper ikke ud, før du har købt en kjole.
Read More
Arthur
icon-Business
Business
6.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

My initial contact with Radisson was for the room rate. I attended a convention and the sponsors negotiated a rate significantly below the advertised rate with directions to email the Radisson for reservations. I emailed Radisson, but did not receive a reply to my reservation request or the reduced rate, although I did receive a welcome email. The Radisson website advertised it offered the lowest rate available, but I booked with hotels.com for a lower rate (but higher than the negotiated rate). During my stay, I videoed a cockroach crawling on the headboard above my pillows that left a stain on the bed. I showed the video to the staff. They apologized, changed the sheets, and gave me a fruit basket. For the most part, the staff was quite professional, except for the discourteous pool staff. Overall, I give this Radisson in Kigali a three star review as my experience with service, cost, and cleanliness did not rise to my expectations for the Radisson brand.
Read More
John
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

A/c not functioning correctly Room right next to a staff area store room with door/sounds heard throughout.
Tabitha
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Great service and cleanliness
Kyari
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

It was great especially Abasi was quite friendly check-in and also assisted with sight seeing
Elizabeth
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Loved this hotel - great food and amenities. Would absolutely stay again!
Moses
icon-Business
Business
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

The rooms were very clean and Morden, the staff were very friendly
Monique
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Good afternoon! This was my husband and I first time visiting Rwanda. The security and front desk staff were extremely friendly and helpful. The facility was clean and convenient. Aime was the best person on the staff. He made sure my husband and I were well cared for. When he saw us, he didn’t want us to carry anything. We also loved his commitment and love for his country! Now the negative! My husband and I got married in Rwanda on April 27th, we decided to have a spa day the day before. The service wasn’t that great. The part that upset me was while paying the staff gossip about us while standing there. They believed because they were speaking in their native tongue we didn’t understand. I make it a point to learn some things before traveling and to download a good translation app. I thought it was extremely unprofessional. Although, I would visit the hotel again, I would not utilize the spa. The second negative is room service and the restaurant in the convention center is EXTREMELY slow. On average it took over 1.5 hours or more to receive our order. The last time I went to the restaurant, I almost walked out because I sat there for about 20 minutes before someone brought our menus and took the order. The worst part there were less 10 people in the restaurant, so I can’t understand the long wait. I would not recommend the shopping centers behind the hotel because they will over price you. Only use the shopping center to use ATM.
Read More
Anurag
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Good
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Radisson Blu Hotel & Convention Centre, Kigali

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 229 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Radisson Blu Hotel & Convention Centre, Kigali

Number of reviews per page
20
40
Top reviews
Itayi
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Excellent
Austin
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

High-end hotel with tremendous service from the staff. At only ~$500 for an upgraded executive room for 3 nights, the value is extremely good. I highly recommend them for anyone traveling to Kigali.
Shrikunj
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great Stay
Hughes Martial
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great service overall, very satisfied!
Sally
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Lovely hotel with many amenities
Ana Carolina
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Amazing location and for the new years was a perfect stay. Amenities in the room a re great
Krushil
icon-Business
Business
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Beautiful
Ignacio
icon-Business
Business
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

The hotel is very nice. The rroms are big and very clean. Staff is frindly. The italian restaurant is good but the lounge/pub food is awful and service there was bad. The food at the lounge/pub was very overcooked/dry and it took about an hour each time to be ready.
Ignatius
icon-Business
Business
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

very clean
ademola
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Good all round
Ismael
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

My little boy of five years old enjoyed the pool. He was the only one in the pool and he swam for over 30 minutes.
Britta
icon-
6.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Der var bogstavelig talt for langt fra a til b. Sengen var ikke optimal. Restauranten blev kun brugt til morgenmad, som ikke var inkluderet. Loungen havde en god menu af mindre, men gode retter, men den blev suspenderet, når der var buffet. Så kunne jeg gå ind på det, de kaldte den “italienske” restaurant. Men det var ikke en italiensk restaurant, da de nogen italienske restauranter kommer gammelost i pizza. Jeg bestiller ikke så tit pizza, men bestilte en, fordi der ifølge menuen skulle være artiskokker i. Men de var udeladt. De holder ikke, hvad de lover. De lovede mig den udtjekning, hvilket de også kke holdt, de lovede mig tur til Genocide memorial, hvilket de ikke holdt. Deres tur til markedet er bondefangeri. Du slipper ikke ud, før du har købt en kjole.
Read More
Arthur
icon-Business
Business
6.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

My initial contact with Radisson was for the room rate. I attended a convention and the sponsors negotiated a rate significantly below the advertised rate with directions to email the Radisson for reservations. I emailed Radisson, but did not receive a reply to my reservation request or the reduced rate, although I did receive a welcome email. The Radisson website advertised it offered the lowest rate available, but I booked with hotels.com for a lower rate (but higher than the negotiated rate). During my stay, I videoed a cockroach crawling on the headboard above my pillows that left a stain on the bed. I showed the video to the staff. They apologized, changed the sheets, and gave me a fruit basket. For the most part, the staff was quite professional, except for the discourteous pool staff. Overall, I give this Radisson in Kigali a three star review as my experience with service, cost, and cleanliness did not rise to my expectations for the Radisson brand.
Read More
John
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

A/c not functioning correctly Room right next to a staff area store room with door/sounds heard throughout.
Tabitha
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Great service and cleanliness
Kyari
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

It was great especially Abasi was quite friendly check-in and also assisted with sight seeing
Elizabeth
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Loved this hotel - great food and amenities. Would absolutely stay again!
Moses
icon-Business
Business
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

The rooms were very clean and Morden, the staff were very friendly
Monique
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Good afternoon! This was my husband and I first time visiting Rwanda. The security and front desk staff were extremely friendly and helpful. The facility was clean and convenient. Aime was the best person on the staff. He made sure my husband and I were well cared for. When he saw us, he didn’t want us to carry anything. We also loved his commitment and love for his country! Now the negative! My husband and I got married in Rwanda on April 27th, we decided to have a spa day the day before. The service wasn’t that great. The part that upset me was while paying the staff gossip about us while standing there. They believed because they were speaking in their native tongue we didn’t understand. I make it a point to learn some things before traveling and to download a good translation app. I thought it was extremely unprofessional. Although, I would visit the hotel again, I would not utilize the spa. The second negative is room service and the restaurant in the convention center is EXTREMELY slow. On average it took over 1.5 hours or more to receive our order. The last time I went to the restaurant, I almost walked out because I sat there for about 20 minutes before someone brought our menus and took the order. The worst part there were less 10 people in the restaurant, so I can’t understand the long wait. I would not recommend the shopping centers behind the hotel because they will over price you. Only use the shopping center to use ATM.
Read More
Anurag
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Good
Number of reviews per page
20
40