래디슨 블루 호텔 & 컨벤션 센터, 키갈리

I stayed in Radisson for a business trip.It is well managed, the staff is helpful, and it is close to a big mall.

호텔의 문제가 아니고, 체크아웃을 하는데 난 분명 한달전에 익스피디아에서 결제를 했는데 당일에 익스피디아에서 호텔로 결제를 체크아웃시간 12시까지 결제가 안되서 1시간동안이나 실갱이를 했다. 만약, 내가 정해진 체크아웃시간이 아닌 미리 나왔을 경우 비행기 시간이 촉박했을 경우 어떻게 책임 질것인가? 너무 불편한 상황을 만들었던것같다. 결제상황이 어떻게 되는지 알고 싶습니다.

Yes

Great Stay

Great service overall, very satisfied!

Lovely hotel with many amenities

Amazing location and for the new years was a perfect stay. Amenities in the room a re great

Beautiful

The hotel is very nice. The rroms are big and very clean. Staff is frindly. The italian restaurant is good but the lounge/pub food is awful and service there was bad. The food at the lounge/pub was very overcooked/dry and it took about an hour each time to be ready.

very clean

Good all round

My little boy of five years old enjoyed the pool. He was the only one in the pool and he swam for over 30 minutes.

Der var bogstavelig talt for langt fra a til b. Sengen var ikke optimal. Restauranten blev kun brugt til morgenmad, som ikke var inkluderet. Loungen havde en god menu af mindre, men gode retter, men den blev suspenderet, når der var buffet. Så kunne jeg gå ind på det, de kaldte den “italienske” restaurant. Men det var ikke en italiensk restaurant, da de nogen italienske restauranter kommer gammelost i pizza. Jeg bestiller ikke så tit pizza, men bestilte en, fordi der ifølge menuen skulle være artiskokker i. Men de var udeladt. De holder ikke, hvad de lover. De lovede mig den udtjekning, hvilket de også kke holdt, de lovede mig tur til Genocide memorial, hvilket de ikke holdt. Deres tur til markedet er bondefangeri. Du slipper ikke ud, før du har købt en kjole.

My initial contact with Radisson was for the room rate. I attended a convention and the sponsors negotiated a rate significantly below the advertised rate with directions to email the Radisson for reservations. I emailed Radisson, but did not receive a reply to my reservation request or the reduced rate, although I did receive a welcome email. The Radisson website advertised it offered the lowest rate available, but I booked with hotels.com for a lower rate (but higher than the negotiated rate). During my stay, I videoed a cockroach crawling on the headboard above my pillows that left a stain on the bed. I showed the video to the staff. They apologized, changed the sheets, and gave me a fruit basket. For the most part, the staff was quite professional, except for the discourteous pool staff. Overall, I give this Radisson in Kigali a three star review as my experience with service, cost, and cleanliness did not rise to my expectations for the Radisson brand.

Chambre confortable et agréable. Bon petit déjeuner. Localisation calme. Par contre la piscine est petite et tres peu attractive.

A/c not functioning correctly Room right next to a staff area store room with door/sounds heard throughout.

Great service and cleanliness

They charged me an amount by my visacard for spendings during our stay. They promissed us to refund the rest of the amount the ones that we didn’t spend. But unfortunately they did not do that. Very unprofessional.

It was great especially Abasi was quite friendly check-in and also assisted with sight seeing

Loved this hotel - great food and amenities. Would absolutely stay again!