Hotel Santika Pasir Koja

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Overall Ratings & Reviews Hotel Santika Pasir Koja

Traveloka (1,639)
Other sources (4)
8.7
Very Good
From 1,639 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.7

Service and Facilites

8.9

People often mention about Hotel Santika Pasir Koja
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Staff Friendliness (45)
Taste (43)
Bedroom (42)
Variety (42)
Ambiance (38)
Bathroom (29)
Hotel Area (28)
Distance to City Center (27)
Accessibility (27)
Check-in/out Time (27)
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Traveller Reviews Hotel Santika Pasir Koja

Number of reviews per page
20
40
Customer reviews
D***e
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10.0
/10
Reviewed 2 day(s) ago
Always vacation at this hotel
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T***a
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9.7
/10
Reviewed 5 day(s) ago
Check in at 4:00 AM, comfortable bed. As for the food, it was just so-so.
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Ruswandi S. N.
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
Strategic location, in the city near the mall, friendly staff, car cleaning assistance, good.
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Accommodation's Reply
16 Apr 2026
Dear Ms./Mrs. Ruswandi S.N., Thank you for taking the time to share your experience staying at our hotel. We are delighted to hear that you enjoyed our diverse menu, the quality of our food, and the service from our entire team. We will forward your compliments to Melanie and the restaurant team, encouraging us to continue striving to provide the best service with a truly welcoming spirit. Such positive feedback motivates our entire team to continuously improve the quality of our service and facilities. Thank you for your trust, and we hope to welcome you back to our hotel again. Sincerely, The Management Team
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F***a
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
The bedroom window faces the outdoor wall of the AC unit, and the window is very small, making the room feel even smaller.
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1 people find it helpful
Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Thank you for your review of our hotel. We apologize if our facilities were inadequate and did not meet your expectations during your stay at Santika Pasir Koja. However, we assure you that we will improve other aspects, such as the quality of breakfast and service, to ensure you have a memorable experience during your stay with us. We appreciate your trust and hope you had a wonderful time. We look forward to welcoming you back on your next visit. Sincerely, The Management Team
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Pretty S.
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8.8
/10
Reviewed 3 week(s) ago
The food was very delicious and the staff were very friendly.
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Kholif M.
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Business
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9.4
/10
Reviewed 14 week(s) ago
I was a bit disappointed, having to wait 1.5 hours to check in even though I had made a reservation a long time ago.
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Accommodation's Reply
31 Jan 2026
Dear Ms./Mrs. Kholif M., Sincerely, from Santika Pasirkoja Bandung Hotel. Thank you for taking the time to write a review about your stay at Santika Pasirkoja Hotel. We are very sorry that you experienced such an incident, and we apologize for the inconvenience. Due to the high occupancy rate during peak season, we apologize for any delays in check-in. We hope you will return to stay with us, and we will ensure that this does not happen again during your next stay. We sincerely hope to welcome you again. Sincerely, The Management Team
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Ray I.
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Leisure
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10.0
/10
Reviewed 15 week(s) ago
It's really great, delicious food, clean rooms, convenient location.
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Accommodation's Reply
31 Jan 2026
Dear Mr. Ray I., Thank you for sharing your experience staying at Santika Pasir Koja - Bandung. Our hotel is conveniently located, making it easy for all guests to reach us. Our slogan is "a warm and heartfelt welcome." The food we serve features the unique flavors of the Indonesian islands, characteristic of Santika Indonesia. We strive to always provide the best for our guests in terms of facilities and service. We are pleased to hear that you enjoyed our service. We hope to welcome you again in the future. Sincerely, The Management Team
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P***r
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10.0
/10
Reviewed 16 week(s) ago
Best hotel in Bandung, I will come back again
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for sharing your experience staying at Santika Pasir Koja - Bandung. Our hotel is conveniently located, making it easy for all guests to reach us. Warm and heartfelt hospitality is our motto in serving all our guests. The food we serve features Indonesian archipelago cuisine, a unique characteristic of Santika Indonesia. We are committed to always providing the best for our guests in terms of facilities and service. We are delighted to hear that you were impressed with our service. We sincerely hope to welcome you back to Santika Pasir Koja - Bandung again. Sincerely, The Management Team
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Suwandi S.
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8.5
/10
Reviewed 16 week(s) ago
everything is ok... just the mattress is a bit hard...
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Accommodation's Reply
31 Jan 2026
Dear Ms. Suwandee S., Thank you for your review. We assure you that you will have a better experience in the future. We apologize if the facilities we provided did not meet your expectations. We sincerely hope to welcome you back again. Sincerely, The Management Team
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Susanto
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Leisure
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10.0
/10
Reviewed 18 week(s) ago
The hotel is very well maintained and clean, all the staff are very friendly, always greeting and paying attention, the breakfast is very good. The location is close
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for sharing your experience staying at Santika Pasir Koja - Bandung. Our hotel is conveniently located, making it easy for all guests to reach us. Warm and heartfelt hospitality is our motto in serving all our guests. The food we serve features the unique flavors of the Indonesian islands, characteristic of Santika Indonesia. We are committed to always providing the best for our guests in terms of facilities and service. We are delighted to hear that you enjoyed our service. We hope to welcome you again in the future. Sincerely, The Management Team
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
Convenient hotel location, good cleanliness, and affordable price.
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for sharing your experience staying at Santika Pasir Koja - Bandung. Our hotel is conveniently located, making it easy for all guests to reach us. Warm and heartfelt hospitality is our motto in serving all our guests. The food we serve features the unique flavors of the Indonesian islands, characteristic of Santika Indonesia. We are committed to always providing the best for our guests in terms of facilities and service. We are delighted to hear that you were impressed with our service. We sincerely hope to welcome you again at Santika Pasir Koja - Bandung. Sincerely, The Management Team
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W***a
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Staycation
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10.0
/10
Reviewed 21 week(s) ago
Very satisfied staying at this hotel, hopefully the friendly staff will continue to maintain their hospitality.
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for sharing your experience staying at Santika Pasir Koja - Bandung. Our hotel is conveniently located, making it easy for all guests to reach us. Warm and heartfelt hospitality is our motto in serving all our guests. The food we serve features Indonesian archipelago cuisine, a unique characteristic of Santika Indonesia. We are committed to always providing the best for our guests in terms of facilities and service. We are delighted to hear that you were impressed with our service. We sincerely hope to welcome you back to Santika Pasir Koja - Bandung again. Sincerely, The Management Team
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Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 24 week(s) ago
Overall, it was good. The hotel was clean and comfortable, and the staff was friendly and helpful. I happened to visit on November 1-2, 2025, and it was raining. The next morning, my car was washed and wiped clean by the hotel staff (free of charge). I originally booked twin beds, but upon check-in, I exchanged them for a king-size bed and was well-served. I added an extra bed for 250,000 Rupiah, which included a breakfast coupon. All amenities were complete (for three people) and clean. I liked this hotel because the bathroom had strong water, was clean, and the pillows were soft and comfortable. Things that were lacking and need improvement: - Noise >> Because I was placed in room 706, close to the elevator, people walking around and voices could be heard very clearly from the room. - Breakfast >> I didn't like it; there were quite a lot of choices, but the taste was lacking. I ate at 8:30 a.m. and many of the rooms were already empty and hadn't been refilled. Second, I tried the snails, and they were a bit smelly (fishy and putrid, making me want to vomit); the fried fish wasn't very fresh either (it was mushy and had a foul odor, making it inedible). Hopefully, the food at the restaurant will be better.
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1 people find it helpful
Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for sharing your experience staying at Santika Pasir Koja - Bandung. Our hotel is conveniently located, making it easy for all guests to reach us. Warm and heartfelt hospitality is our motto in serving all our guests. The food we serve features Indonesian archipelago cuisine, a unique characteristic of Santika Indonesia. We are committed to always providing the best for our guests in terms of facilities and service. We are delighted to hear that you were impressed with our service. We sincerely hope to welcome you back to Santika Pasir Koja - Bandung again. Sincerely, The Management Team
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D***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
My favorite hotel in Bandung, strategic access
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Accommodation's Reply
01 Nov 2025
Thank you for your positive review of our hotel. We hope you enjoyed your stay. Thank you. Hotel Management
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E***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
Nice hotel, friendly staff, comfortable and delicious food...parked the car in the morning but it turned out the car had been wiped.... best
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Accommodation's Reply
01 Nov 2025
Thank you for your positive review of our hotel. We hope you enjoyed your stay. Thank you. Hotel Management
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U***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
The hotel staff is very friendly and kind... The service is satisfactory. Thank you Santika, keep it up.
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Accommodation's Reply
01 Nov 2025
Dear Management, Thank you for your wonderful review of our hotel. We are pleased that you enjoyed your stay and we hope to welcome you back again soon. Best regards, Management
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melany
icon-Staycation
Staycation
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9.7
/10
Reviewed 29 week(s) ago
The hotel is clean and well-maintained. The breakfast menu could be improved. I stayed there for six days and only had a different fried rice. But overall, the service was excellent. Thank you.
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2 people find it helpful
Accommodation's Reply
01 Nov 2025
Thank you for your positive review of our hotel. We have reviewed your concerns regarding breakfast and have forwarded them to the relevant department. We will continue to work on improving them. We look forward to welcoming you back again. Thank you. Hotel Management
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D***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Favorite staycation hotel in Bandung
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Accommodation's Reply
01 Nov 2025
Thank you for your positive review of our hotel. We hope you enjoyed your stay. Thank you. Hotel Management
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d***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
Breakfast is good, clean room, good staff
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Accommodation's Reply
01 Nov 2025
Thank you for your positive review of our hotel. We hope you enjoyed your stay. Thank you. Hotel Management
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d***i
icon-Business
Business
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8.5
/10
Reviewed 32 week(s) ago
The service is good, complaints are responded to quickly, breakfast is good
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1 people find it helpful
Accommodation's Reply
01 Nov 2025
Dear Management, Thank you for your wonderful review of our hotel. We are pleased that you enjoyed your stay and we hope to welcome you back soon. Best regards, Management
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Number of reviews per page
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