Does Hotel Santika Pasir Koja have parking?

Yes, Hotel Santika Pasir Koja does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

What do past guests say about Hotel Santika Pasir Koja?

Traveloka users who have stayed at Hotel Santika Pasir Koja have praised its Cleanliness, Service and Facilites, Room Comfort.

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Hotel Santika Pasir Koja

Name: Hotel Santika Pasir Koja
Address: Jalan Peta No 176 Pasir Koja Bandung, Pasir Koja, Bandung, Jawa Barat, Indonesia, 40231, Jalan Peta No 176 Pasir Koja Bandung, Jawa Barat, 40231, Indonesia
Rating: 8.6

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8.6

/10

Very Good

1,712 reviews

What Guests Say About Their Stay

RIANTI S.

10.0

/ 10

An overnight stay for a family. The hotel facilities are complete, clean, and comfortable. A varied breakfast menu includes healthy meals, main courses, snacks, and more. The hotel staff is friendly and helpful. Affordable rates are easy on the wallet. The strategic location makes it easy to get around.

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R***a

10.0

/ 10

I have stayed at Hotel Santika several times in various areas and have always been satisfied with the service, cleanliness, food, all the best, the best!

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S***o

10.0

/ 10

Always stay here. The hotel is clean, the staff are very friendly, always helpful and warm, and the restaurant has a variety of food. Will come back again.

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T***i

9.4

/ 10

It's a really comfortable stay at Santika Pasir Koja. Food is delicious - many varieties and clean rooms. Will come back during the next trip. Thank you.

S***o

8.5

/ 10

I always stay at Santika Pasir Koja, one of my favorite hotels in Bandung. Suggested for every traveler.

In the Area

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Jalan Peta No 176 Pasir Koja Bandung, Pasir Koja, Bandung, Jawa Barat, Indonesia, 40231

Main Facilities

This accommodation offers:

Outdoor pool

Laundry service

Restaurant

Luggage storage

Elevator

24-hour Receptionist

24-hour room service

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Hotel Santika Pasir Koja is a hotel is located at Pasir Koja. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Hotel Santika Pasir Koja

Jalan Peta No 176 Pasir Koja Bandung, Pasir Koja, Bandung, Jawa Barat, Indonesia, 40231

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Discover More About Hotel Santika Pasir Koja

The Charm of Hotel Santika Pasir Koja: Your Gateway to West Java

Welcome to Hotel Santika Pasir Koja, a fantastic choice for Australian travellers seeking a comfortable and convenient base in Jawa Barat, Indonesia. Nestled in a vibrant part of the region, this hotel offers a blend of modern amenities and local charm, making it an ideal spot for both leisure and business trips. Whether you're exploring the bustling city or seeking a peaceful retreat, Hotel Santika Pasir Koja promises a memorable stay. Rates at Hotel Santika Pasir Koja start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Hotel Santika Pasir Koja

Hotel Santika Pasir Koja is situated in the dynamic area of Pasir Koja, Bandung, Jawa Barat. This location places you within easy reach of the city's pulse, offering a perfect balance between accessibility and a relaxed atmosphere. While specific distances to the city centre and nearest transit hubs can vary, Pasir Koja is known for its connectivity, making it a convenient starting point for your explorations. The surrounding area is a hub of local activity, with a growing number of cafes and shops, reflecting the vibrant spirit of Bandung. For those looking to explore further afield, the hotel's location provides good access to major roadways, ideal for day trips or exploring the wider West Java region.

Guest Facilities and Services at Hotel Santika Pasir Koja

Guest facilities at Hotel Santika Pasir Koja are designed to ensure a comfortable and hassle-free stay. Travellers will appreciate the availability of essential services that cater to modern needs. Enjoy complimentary Wi-Fi to stay connected, and a helpful 24-hour front desk ready to assist with any queries. For those who enjoy starting their day with a good meal, the hotel often provides a delightful breakfast spread, featuring local and international options, and of course, good coffee. Secure luggage storage is also available, giving you peace of mind as you explore. While specific details on fitness centres or other amenities may vary, the focus is on providing a welcoming and functional environment for all guests. Please contact the hotel directly for current prices and business hours.

Room Information and Stay Experience at Hotel Santika Pasir Koja

The Room types of Hotel Santika Pasir Koja offer a range of options to suit different traveller needs, all designed with comfort and relaxation in mind. Each room is a sanctuary of calm, featuring clean and well-maintained spaces. You can expect comfortable bedding, ensuring a good night's sleep after a day of exploring. Modern climate control systems are in place to keep you comfortable regardless of the outside weather. The bathrooms are kept to a high standard of cleanliness, providing a refreshing space to start and end your day. While specific room names and sizes are best confirmed directly, the overall experience is one of understated comfort and thoughtful provision for your stay.

Recommended Nearby Dining and Cafes around Hotel Santika Pasir Koja

Bandung is renowned for its culinary scene, and the area around Hotel Santika Pasir Koja is no exception. You'll find a variety of local eateries and cafes offering delicious Indonesian cuisine and international favourites. Explore the vibrant street food scene or discover charming local cafes perfect for a morning coffee and a light bite. Many establishments focus on fresh, local ingredients, offering a true taste of West Java. Whether you're craving traditional dishes or modern brunch options, the neighbourhood provides ample choices to satisfy your palate.

Popular Attractions and Activities near Hotel Santika Pasir Koja

Bandung and its surroundings offer a wealth of attractions for every type of traveller. Here are some popular spots you might consider exploring: * **Taman Hutan Raya Ir. H. Djuanda (Dago Pakar):** A vast forest park offering beautiful natural scenery, walking trails, and historical sites like the Dutch and German bunkers. * **Kawah Putih (White Crater):** A stunning volcanic crater lake with striking turquoise-white waters, located a scenic drive from Bandung. * **Floating Market Lembang:** A unique market experience where you can enjoy local food and drinks from boats on a picturesque lake. * **Gedung Sate:** An iconic historical building in Bandung, known for its distinctive architecture and as a symbol of West Java. * **Museum Geologi:** Discover the geological history of Indonesia with fascinating exhibits on rocks, minerals, and fossils. If you are looking for other activities around Hotel Santika Pasir Koja, check out the best deals on Traveloka: Recommended activities in Bandung!

How to Get to Hotel Santika Pasir Koja from the Airport

Navigating your journey from the airport to Hotel Santika Pasir Koja is straightforward, with several convenient options available. Understanding the airport transfer service of Hotel Santika Pasir Koja and the best ways to reach your destination will ensure a smooth start to your trip. Here are some common transportation methods from the airport: * **Airport Link Trains:** If available, these trains offer a quick and efficient way to travel towards the city centre, from where you can take a taxi or rideshare service to the hotel. * **Airport Shuttle Buses:** Many airports operate shuttle bus services that connect to various points in the city. * **Public Metered Taxis:** Readily available at designated taxi stands outside the airport terminals. Ensure the meter is used for fare calculation. * **Rideshare Services:** Convenient and often cost-effective, these services can be booked via a mobile app. For a seamless journey, consider pre-booking your Airport transfer service or simply use a rideshare service upon arrival. How to get to Hotel Santika Pasir Koja from the airport is made easy with these choices.

Summary of Why You Should Choose Hotel Santika Pasir Koja

Hotel Santika Pasir Koja stands out as an excellent choice for your Jawa Barat adventure, offering a combination of comfort, convenience, and local flavour. Here’s a quick summary of why you should consider staying here: * **Prime Location:** Situated in a well-connected area of Pasir Koja, providing easy access to local attractions and amenities. * **Comfortable Accommodation:** Rooms are designed for relaxation, featuring essential amenities and a focus on cleanliness. * **Friendly Service:** A dedicated team is available to ensure your stay is pleasant and memorable. * **Convenient Facilities:** Enjoy services like Wi-Fi and a 24-hour front desk to enhance your travel experience. Ready to experience the best of Jawa Barat? **Check room availability at Hotel Santika Pasir Koja** and plan your perfect getaway. **Book Hotel Santika Pasir Koja** today through Traveloka for great deals and a seamless booking process. For more options, you can also Book budget hotels in Jawa Barat and Easily book domestic and international flights at low prices.

All facilities in Hotel Santika Pasir Koja

Facility

Outdoor pool

Swimming Pool

Functional Hall

Lobby

Exterior

Bedroom

Food and Drinks

Breakfast

Things to Do

Outdoor pool

Transportation

Valet parking

Public Facilities

Parking
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

24-hour Receptionist
Laundry service
Luggage storage

Business Facilities

Meeting facilities

Accommodation Policy & General Information in Hotel Santika Pasir Koja

Additional Policy

Complimentary breakfast is provided for children aged 8 years and below when accompanied by a paying adult. Children above 8 years old will be charged at the regular adult breakfast rate.

General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Santika Pasir Koja	90
Number of floors in Hotel Santika Pasir Koja	8
Another facilities in Hotel Santika Pasir Koja	Breakfast, Outdoor pool, Valet parking, Parking, Elevator

Frequently asked questions about Hotel Santika Pasir Koja

What is normal check-in & check-out time at Hotel Santika Pasir Koja?

The standard check-in time at Hotel Santika Pasir Koja is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Hotel Santika Pasir Koja provide breakfast?

Yes, Hotel Santika Pasir Koja provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Santika Pasir Koja?

Hotel Santika Pasir Koja has a 3.0-star rating.

How many floors does Hotel Santika Pasir Koja have?

Hotel Santika Pasir Koja has 8.

How many rooms are available at Hotel Santika Pasir Koja?

Hotel Santika Pasir Koja has 90.

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Hotel Santika Pasir Koja reviews and ratings

Overall Ratings & Reviews Hotel Santika Pasir Koja

Traveloka (1,707)

Other sources (5)

8.7

Very Good

From 1,707 reviews

Provided by travellers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

8.7

Service and Facilites

8.9

People often mention about Hotel Santika Pasir Koja

All

Staff Friendliness (50)

Taste (50)

Bedroom (49)

Variety (49)

Ambiance (44)

Bathroom (36)

Distance to City Center (33)

Family Friendly (33)

Hotel Area (32)

Accessibility (31)

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Traveller Reviews Hotel Santika Pasir Koja

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Customer reviews

E***i

8.8

/10

Reviewed 2 week(s) ago

The breakfast has many choices and is delicious.

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Accommodation's Reply

23 Oct 2026

Dear Mr./Ms. E*i, Thank you for taking the time to share your experience staying at Santika Pasir Koja - Bandung. We are delighted to hear that you enjoyed the diverse breakfast menu we offer. We strive to serve quality cuisine with the unique Nusantara style of Santika Indonesia to provide a memorable dining experience for all our guests. Thank you for choosing Santika Pasir Koja - Bandung. We hope to welcome you back again to enjoy our best food and service with a truly heartfelt hospitality. Sincerely, The Management

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Sori T. S.

Business

9.7

/10

Reviewed 6 week(s) ago

Nice and comfortable, the food is delicious.

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Accommodation's Reply

06 Oct 2026

Dear Ms./Mrs. Sori T.S., Thank you for taking the time to share your experience staying at Santika Pasir Koja - Bandung. We are delighted to know that you felt comfortable during your stay and enjoyed the food we served. Your short but positive review encourages us to continue providing comfortable and pleasant service to all our guests. We hope to welcome you back to Santika Pasir Koja - Bandung on your next visit. Sincerely, Santika Pasir Koja - Bandung

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Verified Traveler

Business

10.0

/10

Reviewed 6 week(s) ago

Staff was very friendly. Got a free charging for my EV, though. Thanks

1 people find it helpful

Accommodation's Reply

06 Oct 2026

Dear Guest, Thank you for taking the time to share your experience at Hotel Santika Pasir Koja – Bandung. We are happy to hear that you found our staff friendly and appreciated the complimentary EV charging facility during your stay. We’re glad this little convenience added to your experience with us. Thank you for your kind review. We look forward to welcoming you back to Hotel Santika Pasir Koja – Bandung on your next visit. Warm regards, Hotel Santika Pasir Koja – Bandung

Verified Traveler

6.4

/10

Reviewed 7 week(s) ago

Very good breakfast, noisy environment due to the restaurant next door. Not good sound isolation and a hundred mosques around the hotel calling to pray, and sometimes the whole service through speakers.

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Accommodation's Reply

06 Oct 2026

Dear Guest, Thank you for taking the time to share your experience at Hotel Santika Pasir Koja – Bandung. We’re pleased to hear that you enjoyed our breakfast. At the same time, we sincerely apologize for the disturbance caused by the surrounding noise and the sound from the nearby restaurant and places of worship. We understand that a quiet and comfortable environment is an important part of a pleasant stay. Your feedback regarding the sound insulation and surrounding noise is valuable to us and will be shared with our team as we continue to look for ways to improve our guests’ comfort. We truly appreciate your honest feedback and hope to have the opportunity to provide you with a more comfortable stay in the future. Warm regards, Hotel Santika Pasir Koja – Bandung

RIANTI S.

10.0

/10

Reviewed 9 week(s) ago

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Accommodation's Reply

06 Oct 2026

Dear Mr. Rianti S., Thank you for taking the time to share your and your family's experience staying at Santika Pasir Koja - Bandung. We are delighted to hear that you and your family were satisfied with the cleanliness, comprehensive facilities, and the varied breakfast options we provided. Your compliments regarding the friendliness of our staff, the price, and the hotel's location encourage us to continue striving to provide a pleasant stay that meets the needs of all our guests. We hope that Santika Pasir Koja - Bandung will be your choice again on your next visit. See you soon, Mr. Rianti! Sincerely, Santika Pasir Koja - Bandung

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P***a

9.4

/10

Reviewed 9 week(s) ago

Okay, the place is great and very clean.

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Accommodation's Reply

06 Oct 2026

Dear Valued Guest, Thank you for your positive review of Santika Pasir Koja – Bandung. We are delighted to hear that you felt comfortable and were satisfied with the cleanliness of our hotel. Such compliments encourage our entire team to strive to maintain quality and provide a memorable stay. We hope to welcome you back to Santika Pasir Koja – Bandung in the future. Sincerely, Santika Pasir Koja – Bandung

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Novita T.

Staycation

9.4

/10

Reviewed 11 week(s) ago

The staff is friendly, the rooms are clean and the breakfast is varied and tastes ok.

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Accommodation's Reply

06 Oct 2026

Dear Ms. Novita T., Thank you for taking the time to share your experience staying at Santika Pasir Koja Hotel - Bandung. We are delighted to hear that you were impressed with the friendliness of our staff, the cleanliness of your room, and the variety of breakfast options we offer. Your positive feedback is a sign of appreciation and motivates us to continue providing the best service to all our guests. We hope to welcome you back to Santika Pasir Koja Hotel - Bandung in the future. Sincerely, Santika Pasir Koja Hotel - Bandung

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R***a

Staycation

10.0

/10

Reviewed 11 week(s) ago

I have stayed at Hotel Santika several times in various areas and have always been satisfied with the service, cleanliness, food, all the best, the best!

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Accommodation's Reply

06 Oct 2026

Dear Valued Guest, Thank you very much for your trust and loyalty in choosing Santika Hotels multiple times in various locations, including Santika Pasir Koja – Bandung. We are delighted to know that our service, cleanliness, and food have always satisfied you. Your compliments are an encouragement to our entire team to continue maintaining quality and providing heartfelt service. We hope your travels with Santika are always enjoyable, and we look forward to seeing you again at Santika Pasir Koja – Bandung! Sincerely, Santika Pasir Koja – Bandung

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S***o

Business

10.0

/10

Reviewed 14 week(s) ago

Always stay here. The hotel is clean, the staff are very friendly, always helpful and warm, and the restaurant has a variety of food. Will come back again.

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Accommodation's Reply

06 Oct 2026

Dear Valued Guest, Thank you very much for your stay at Santika Pasir Xhosa Hotel (Bandung). We are delighted to hear that you were satisfied with the cleanliness of the hotel, the friendly and attentive service from our staff, and the diverse menu of our restaurant. We are very grateful that you are considering staying with us again. We sincerely hope to welcome you back to Santika Pasir Xhosa Hotel (Bandung) on your next visit. Thank you again, Santika Pasir Xhosa Hotel (Bandung).

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T***i

Leisure

9.4

/10

Reviewed 15 week(s) ago

It's a really comfortable stay at Santika Pasir Koja. Food is delicious - many varieties and clean rooms. Will come back during the next trip. Thank you.

1 people find it helpful

Accommodation's Reply

06 Oct 2026

Dear Guest, Thank you for sharing your experience at Hotel Santika Pasir Koja – Bandung. We’re delighted to hear that you had a comfortable stay and enjoyed the variety of delicious food we serve, as well as the cleanliness of your room. Knowing that you’re planning to return on your next trip is truly appreciated and means a lot to our team. We look forward to welcoming you back and making your next stay just as enjoyable. Warm regards, Hotel Santika Pasir Koja – Bandung

L***o

Leisure

8.5

/10

Reviewed 15 week(s) ago

The hotel is reasonably priced. The rooms are clean. The breakfast is decent, more than adequate for a 3-star hotel. The front desk service was quick and check-in was quick.

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1 people find it helpful

Accommodation's Reply

06 Oct 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Santika Pasir Koja – Bandung. We are delighted to hear that you were satisfied with the cleanliness of your room, the breakfast options, and the quick check-in process. We also appreciate your appreciation of our pricing. We hope that Santika Pasir Koja – Bandung will be your choice for your next stay. We look forward to welcoming you back! Sincerely, Santika Pasir Koja – Bandung

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S***o

8.5

/10

Reviewed 17 week(s) ago

I always stay at Santika Pasir Koja, one of my favorite hotels in Bandung. Suggested for every traveler.

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Accommodation's Reply

14 Oct 2026

Dear Valued Guest, Thank you for your continued trust and loyalty to Hotel Santika Pasir Koja – Bandung. We are truly delighted to know that our hotel remains one of your favorite places to stay in Bandung and that you would recommend us to fellow travelers. Your kind words mean a lot to our entire team and motivate us to continue delivering warm, attentive service with our Hospitality from the Heart spirit. It is always a pleasure to welcome you, and we are grateful to be part of your travel experiences in Bandung. Thank you once again for your wonderful recommendation. We look forward to welcoming you back to Hotel Santika Pasir Koja – Bandung for many more comfortable and memorable stays. Best Regards, Management

L***h

9.1

/10

Reviewed 21 week(s) ago

The food is varied and quite tasty. The hotel room is clean, but the lighting is a bit lacking. Otherwise, it's okay. Thanks to Hotel Santika Pasir Koja.

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Accommodation's Reply

14 Oct 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Santika Pasir Koja – Bandung. We are pleased to hear that the variety of food we served met your preferences and that the cleanliness of your room contributed to your comfortable stay. We also appreciate your feedback regarding the lighting in the room. We understand that adequate lighting is a crucial factor in supporting guest comfort. Your comments are extremely important to us as they inform our continuous improvement of the quality of our facilities and services. With a spirit of heartfelt hospitality, we strive to provide sincere service and a pleasant stay for all our guests. Thank you again for your trust in Santika Pasir Koja – Bandung. We look forward to welcoming you back for another meaningful stay. Sincerely, The Management Team

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Yulianto

8.5

/10

Reviewed 21 week(s) ago

Recommendations for staying in Bandung

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Accommodation's Reply

14 Oct 2026

Dear Mr. Julianto, Thank you for your recommendation of Santika Pasir Khoja Hotel - Bandung. We are very grateful for your trust and for recommending our hotel as one of your accommodation choices in Bandung. We are honored to have been a part of your travel experience. With a spirit of heartfelt hospitality, we strive to provide friendly, sincere, and attentive service to ensure that all guests feel comfortable and have memorable moments. Thank you for your support and trust, Mr. Julianto. We hope to welcome you back to Santika Pasir Khoja Hotel - Bandung in the future. Sincerely, The Management Team

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D***e

10.0

/10

Reviewed 29 week(s) ago

Always vacation at this hotel

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2 people find it helpful

Accommodation's Reply

14 Oct 2026

Dear Valued Guest, Thank you for choosing Santika Pasir Koja – Bandung as your holiday destination. We are delighted and proud to be a part of your special moments with your loved ones. Your trust motivates us to strive for the best service with a genuine hospitality spirit, providing sincere service and creating a comfortable and memorable stay for all our guests. Thank you for your loyalty in choosing our hotel. We sincerely hope to welcome you back again to enjoy even more memorable holidays at Santika Pasir Koja – Bandung. Sincerely, The Management Team

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T***a

9.7

/10

Reviewed 29 week(s) ago

Check in at 4:00 AM, comfortable bed. As for the food, it was just so-so.

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1 people find it helpful

Accommodation's Reply

14 Oct 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Santika Pasir Koja – Bandung. We are delighted to hear that you were comfortable with our beds, allowing you to fully relax during your stay. We also appreciate your feedback regarding the food served. This review serves as valuable input and motivates us to continuously evaluate and improve the quality and variety of our cuisine, providing an even more satisfying dining experience for our guests. In the spirit of heartfelt hospitality, we strive to provide friendly and sincere service for the comfort of all our guests. Thank you for trusting Santika Pasir Koja – Bandung. We look forward to welcoming you back and providing you with an even more memorable stay on your next visit. Sincerely, The Management Team

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Ruswandi S. N.

Staycation

10.0

/10

Reviewed 31 week(s) ago

Strategic location, in the city near the mall, friendly staff, car cleaning assistance, good.

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Accommodation's Reply

16 Apr 2026

Dear Ms./Mrs. Ruswandi S.N., Thank you for taking the time to share your experience staying at our hotel. We are delighted to hear that you enjoyed our diverse menu, the quality of our food, and the service from our entire team. We will forward your compliments to Melanie and the restaurant team, encouraging us to continue striving to provide the best service with a truly welcoming spirit. Such positive feedback motivates our entire team to continuously improve the quality of our service and facilities. Thank you for your trust, and we hope to welcome you back to our hotel again. Sincerely, The Management Team

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F***a

6.8

/10

Reviewed 31 week(s) ago

The bedroom window faces the outdoor wall of the AC unit, and the window is very small, making the room feel even smaller.

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1 people find it helpful

Accommodation's Reply

16 Apr 2026

Dear Valued Guest, Thank you for your review of our hotel. We apologize if our facilities were inadequate and did not meet your expectations during your stay at Santika Pasir Koja. However, we assure you that we will improve other aspects, such as the quality of breakfast and service, to ensure you have a memorable experience during your stay with us. We appreciate your trust and hope you had a wonderful time. We look forward to welcoming you back on your next visit. Sincerely, The Management Team

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Pretty S.

8.8

/10

Reviewed 32 week(s) ago

The food was very delicious and the staff were very friendly.

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Accommodation's Reply

14 Oct 2026

Dear Ms. Pretty S., Thank you for taking the time to share your wonderful experience at Hotel Santika Pasir Koja – Bandung. We are delighted to hear that you enjoyed our delicious food and found our staff to be friendly and welcoming. Your kind words mean a lot to our entire team and motivate us to continue providing delicious culinary offerings and warm, attentive service. With our Hospitality from the Heart spirit, we strive to make every guest feel welcome and comfortable throughout their stay. Thank you once again for your kind appreciation. We look forward to welcoming you back to Hotel Santika Pasir Koja – Bandung and creating more memorable experiences for you. Best Regards, Management

Kholif M.

Business

9.4

/10

Reviewed 42 week(s) ago

I was a bit disappointed, having to wait 1.5 hours to check in even though I had made a reservation a long time ago.

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Accommodation's Reply

31 Jan 2026

Dear Ms./Mrs. Kholif M., Sincerely, from Santika Pasirkoja Bandung Hotel. Thank you for taking the time to write a review about your stay at Santika Pasirkoja Hotel. We are very sorry that you experienced such an incident, and we apologize for the inconvenience. Due to the high occupancy rate during peak season, we apologize for any delays in check-in. We hope you will return to stay with us, and we will ensure that this does not happen again during your next stay. We sincerely hope to welcome you again. Sincerely, The Management Team

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