Overall Ratings & Reviews Duy Long Hotel

Traveloka (83)
Other sources (2)
8.5
Very Good
From 83 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.5

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about Duy Long Hotel
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Distance to City Center (5)
Room Space (5)
Family Friendly (4)
Staff Friendliness (3)
Bedroom (3)
Ambiance (2)
Soundproof (2)
Bathroom (2)
Hotel Area (2)
Accessibility (1)
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Traveller Reviews Duy Long Hotel

Number of reviews per page
20
40
Customer reviews
Pham H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Come and try it out, the receptionist is friendly, the room is neat and tidy, close to the center, convenient to travel, very satisfied.
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To Kim H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The room was very clean. The hot water system was great. The room was closed so even if it was foggy outside, the room was still very warm so I slept very well. The staff were very enthusiastic. I will come back if I have the chance.
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+5
1 people find it helpful
Thuy T.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Overall everything is fine, airy space, I really like staying here many times!
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2 people find it helpful
Isabella P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
The support staff is fast and enthusiastic. The advice is honest so I like it very much. I have been here many times for many years. Reasonable price, super rcm VIP room for a great view!
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1 people find it helpful
N***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Friendly staff, close to the center and airy
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1 people find it helpful
Nhu P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
I went with my family and booked 2 VIP rooms. 1 room with a nice view will be a bit sunny, and the room with a view overlooking the house next door will be less sunny and colder. The hotel has parking, near the center, the hotel has 2 fronts so there are 2 very convenient entrances. The downside is that the toilet drains a bit slowly. I read about the bed sheets in previous reviews. It was quite confusing. But before arriving, the receptionist told me not to wear makeup, put my suitcase on the bed and make it dirty or there would be an extra charge (I found it very decent and polite). When checking in, the bed sheets had a few light ink stains. I was afraid that the hotel would set it up like the previous reviews said, but when checking out, I was not overcharged or asked to pay for the bed sheets. Those people must have made it really dirty for the hotel to charge me like that. So you guys should boldly book the hotel. I think everything is ok.
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2 people find it helpful
H***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 50 week(s) ago
The hotel is okay, the room is just enough, not too small or too big, quite clean, however, because it was the weekend, there were too many cars coming and going, so it was a bit inconvenient to get around.
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4 people find it helpful
N***n
icon-origin-TRAVELOKA
5.0
/10
Reviewed 51 week(s) ago
The room had a very unpleasant musty smell, the water tank was stuck and could not be used. The staff did not clean the room, so they went to ask and said there were too many guests so they could not clean it in time. The receptionist had a very unpleasant attitude, the hotel forced the guest to pay for damaging the equipment when the equipment was already broken. Everyone should not come here.
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5 people find it helpful
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.3
/10
Reviewed 51 week(s) ago
The bed smelled musty, the curtains were dirty with mold stains and a bad smell. The soundproofing was very poor. The hotel staff cleaned the room carelessly, using the excuse that there were too many guests and they didn’t have enough time to clean the room. The equipment in the room had been broken for a long time, but when checking out, they forced the guests to pay for it. There are too many reasons not to come back to this place. Everyone who stays here should be careful or they will be forced to pay an unreasonable fine.
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4 people find it helpful
T***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 54 week(s) ago
The hotel is very enthusiastic with guests. The room is very ok, tidy, large wardrobe can hold a lot of clothes, free drinking water for guests 2 bottles per day.
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2 people find it helpful
P***N
icon-origin-TRAVELOKA
5.4
/10
Reviewed 77 week(s) ago
Extremely bad vacation at this DuyLong hotel. Booked a room one way and checked in another. I deliberately spent more money to book the hotel's highest class room like the hotel photo posted on the app. . That the room I saw a photo of on the hotel's app must have a very open view of the city from above. However, the hotel let me check in to a room where the view was completely obscured by another high-rise roof. The view I saw was just the roof covering it and it was very stuffy. After that, I called the hotel to ask for a change, and the hotel said, "Hey, I gave you the correct room category. It's not wrong for you to ask me to change." I said that the room I booked in the photo had a very clear view, why was my room's view obscured like that, but the hotel still said I had assigned the correct room category to you so I couldn't change it, the guest was staying. Ok, I thought it was a mistake because there was a guest in front of me, so I didn't accept it, but a moment later when I opened my room, the room next to me accidentally happened to be the same room type as I booked. The room attendants were already asking for it. I knew there was no one there. I called the hotel again and didn't know if the receptionist answered the phone or the hotel owner, but the female voice talking to the guests was very rude. Said "I won't change it, I'll give it to you." right room for you", I just said where is there a guest who doesn't give me the exact room I ordered? If I didn't happen to see that room open and there was no one, I would have thought there was a guest staying. It's true and the amount of money I agreed to spend was received for a room with no view. While I booked 2 rooms, 2 families and guests all delivered 2 rooms that were obscured by the roof. While the other 2 rooms had beautiful views, they were not given. Is that a bad idea? Then they denied it because the room was damaged and could not be given to me. I said, why don't you just say it from the beginning and lie that guests are staying there without saying anything wrong? After that, they had a lot of arguments, talking like they wanted to eat me alive, like if you don't stay, then leave your mother alone, I'll give you the room now. I have to try to contact traveloka to resolve it for me. It wasn't until the next day that it gave me the exact room I booked. Business was so great.
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18 people find it helpful
Trong D. V.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 86 week(s) ago
Phòng đặt có cửa sổ nhưng đến giao phòng cửa lấy sáng không phải cửa sổ. phòng như cái tù. trong phòng thì có cây chặn cửa giữa phòng làm giống cái bẩy. đi vấp té lóc luôn móng chân.
15 people find it helpful
H***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 93 week(s) ago
Phòng sạch sẽ, đậu xe rộng rãi
4 people find it helpful
Trinh T. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 95 week(s) ago
Rất tuyệt. Nếu có dịp sẽ ghé lại.
6 people find it helpful
Phan T. K. T.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 95 week(s) ago
Tuyệt vời, phòng sạch sẽ, tiện nghi đầy đủ nhưng cách âm kém. Phòng bên kéo ghế hay xả nước là nghe luôn
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Khoa P.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 99 week(s) ago
Nhân viên dọn phòng 2 lần quẹt thẻ vào phòng mặc dù kh vẫn chưa check out và đến giờ check out lúc sáng kh vẫn còn ngủ
2 people find it helpful
Nguyen T. P. T.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 100 week(s) ago
Mọi thứ đều ổn trừ phòng cách âm quá tệ. 2 đêm mình ở đều nghe rõ tiếng xả nước từ WC tầng trên, kéo ghế, đóng/mở cửa (5h sáng) do có lẽ tầng trên dậy sớm săn mây hoặc người lớn tuổi dậy sớm:(( tiếng động ngoài hành lang thì khỏi nói, nói chuyện, đóng/mở cửa đều nghe rõ mồn một.
2 people find it helpful
Tram a. n.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 100 week(s) ago
Ksan cũng ok vào nhận phòng khá sạch , xui đi ngay thang máy bảo trì có người lớn và trẻ em phải lội bộ tầng 5 , chưa kể ngủ tại đây cả 1 gia đình 6 người bao gồm em nhỏ đều gặp chuyện tâm linh , còn lại bên mình thấy mức giá cho 1 đêm ở đây được sale tốt và vị trí rất thuận lợi .
3 people find it helpful
Hoang T. H. M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 103 week(s) ago
Sạch sẽ, thoải mái, rất thoáng. Mấy chị dọn phòng rất dễ thương. Khách sạn hỗ trợ lấy phòng sớm khi có phòng trống. Lần sau nhất định sẽ quay lại.
4 people find it helpful
Minh A.
icon-origin-TRAVELOKA
6.7
/10
Reviewed 107 week(s) ago
Book at the right time as the hotel is being renovated and is quite noisy
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2 people find it helpful
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