8.1
Very Good
From 54 reviews
Provided by travellers on
Cleanliness
8.0
Room Comfort
7.8
Meal
7.5
Location
8.2
Service and Facilites
7.6
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Traveller Reviews Emerald Ocean Hotel
Number of reviews per page
20
40
Customer reviews
n***n
6.0
/10
Reviewed 29 week(s) ago
The bathroom is not clean, there are many stains on the walls, glass, and the wardrobe is not cleaned. The towels and bed sheets are very old, with many yellow stains. The room smells damp, the air conditioner is not cold, the TV signal is weak, and cannot be watched.
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MT
Minh T.
6.3
/10
Reviewed 39 week(s) ago
Room is a bit small, facilities are old, air conditioning is quite noisy, room price does not quite match the quality!
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1 people find it helpful
T***N
Staycation
6.0
/10
Reviewed 48 week(s) ago
The space is a bit narrow, but at this price, I can't expect much. The only thing that needs opinion is about room cleaning. I don't know if it was because at first the hotel prepared the wrong room and then had to change the room according to my booking so I didn't have time to prepare it or not. When I checked in, there was no drinking glass, the room had a damp smell, and the room sheets were dark with needles
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2 people find it helpful
D***o
Staycation
8.1
/10
Reviewed 63 week(s) ago
Phòng quá nhỏ không thể nghĩ tới,nhà vệ sinh vào là quay qua quay lại đụng liền
1 people find it helpful
TD
Thy D.
8.3
/10
Reviewed 67 week(s) ago
Phòng khá nhỏ, giá thì ghi đã gồm VAT nhưng thực tế là chưa
1 people find it helpful
nk
nguyen k.
8.5
/10
Reviewed 70 week(s) ago
Phục vụ lịch sự.tận tình.phòng hơi nhỏ. Sạch sẽ.
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Nguyen P. P. T.
6.0
/10
Reviewed 80 week(s) ago
Personally, this hotel is not as good as the review 8.5/10. Central location, convenient to move around the city, however: Lack of receptionist to assist with check-in, room has a bad smell, worn and old towels, sink is higher than normal so it is difficult to use towel. The bed sheets and pillows are also old, with many stains that have not been treated. The air conditioner is noisy, the room is not soundproof. In particular, there is an older doctor assisting in the hotel lobby. He often says the same thing a few times, making guests feel uncomfortable.
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1 people find it helpful
Accommodation's Reply
23 Dec 2023
Hello! Thank you very much for your feedback. We will try to improve and overcome every day. Wishing you lots of health and luck
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NP
Nguyen P. T.
8.5
/10
Reviewed 90 week(s) ago
The quality is ok, the service and price are ok, suitable for the price. Clean
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Accommodation's Reply
26 Sep 2023
Hello! Thank you for your feedback, I wish you good health and luck.
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dp
dung p. t.
9.0
/10
Reviewed 99 week(s) ago
The owner is older than usual, but she doesn't seem to care about booking through the app, so she gives the room without the required request.
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3 people find it helpful
Accommodation's Reply
21 Jul 2023
Yes, thank you for the response. Please understand that the reservation processing department has not processed the information in time, so she did not give the correct room class a book, sincerely apologize for this incident. Thank you
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TH
Tran H. N.
6.5
/10
Reviewed 100 week(s) ago
Giá cũng không rẻ nhưng checkin nhận phòng phải tới 1 tiếng mới nhận được phòng Phòng có cửa ra cầu thang mặt sau của toà nhà mà đóng mở không có chốt được nên có người vào từ bên ngoài vẫn được Đặc biệt phòng không có máy xấy phải chạy xuống lễ tân đi mượn nhưng rất hay không có máy xấy để mượn Phòng giường đôi mà có mỗi 1 khăn tắm?? Lễ tân hay không có người trực
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4 people find it helpful
Accommodation's Reply
17 Jul 2023
Best regards! First, on behalf of the hotel, we would like to apologize to you for the incident you encountered. The price of a book compared to other hotels is not high, for the money you spent and the room you received, it's worth it. Second, the following stairs are emergency stairs, this staircase is not for pedestrians, the door just needs to gently push the latch inside with a button to lock the door. Third, my hair dryer was not arranged in the room at that time, but now I have fully arranged the rooms, I hope you understand for the inconvenience you encountered. The front desk often goes around and leads guests up and down, so sometimes I don't see you. Thank you for your reply. Good health to you
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NN
Nguyen N. M.
8.5
/10
Reviewed 109 week(s) ago
The owner is friendly, the hotel is new but the construction contractor is not good enough.
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1 people find it helpful
VT
VU THI T. T.
9.4
/10
Reviewed 113 week(s) ago
Phòng ốc xịn, sạch sẽ, nếu có thêm máy sấy tóc nữa thì hợp lí. Chủ khách sạn rất dễ thương, hỗ trợ nhận phòng sớm luôn
1 people find it helpful
Phương
9.7
/10
Reviewed 117 week(s) ago
Rất ok. Sạch sẽ. Thoáng mát, tiện nghi
6 people find it helpful
NN
Nguyen N. T.
9.4
/10
Reviewed 129 week(s) ago
Phòng mới đẹp, tolet sạch sẽ quay lại lần sau
2 people find it helpful
CA
Chieu A. Q.
9.1
/10
Reviewed 144 week(s) ago
Suitable for short-term travelers or self-sufficient travel. The room is small but the decor is beautiful, okay, the bathroom is really small, the bathroom furniture is beautiful and quite good, there is hot and cold water True to the advertisement, the view is overlooking the shore. sea embankment, large glass windows so even though the room is small, it still looks airy New residential area, quiet, but very close to the center, go to an intersection to come, so don't be afraid to be far from places to eat Minus: smelly room, maybe due to a long time or too tight, the car rental service is not too convenient, it seems that the hotel has few employees, so sometimes no one is on duty at the reception.
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7 people find it helpful
DL
Duyen L.
9.7
/10
Reviewed 146 week(s) ago
Khách sạn mới, sạch đẹp, đầy đủ tiện nghi. Toilet cực rộng rãi, gần biển, bà chủ dễ thương tụi mình đi ngang sảnh là cười chào vui vẻ lắm. Có dịp sẽ ghé lại nữa.
6 people find it helpful
TA
Tuan A.
8.5
/10
Reviewed 148 week(s) ago
Phòng nhìn khá mới, không có máy sấy tóc, cơ bản sạch sẽ, nhân viên thân thiện. Giữ xe 24/24, gần bãi biển, dễ tìm.
2 people find it helpful
NH
Nguyen H. C.
9.4
/10
Reviewed 149 week(s) ago
Great host, enthusiastic. nice clean room
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3 people find it helpful
TH
Thu H.
5.4
/10
Reviewed 154 week(s) ago
Phòng chật, toilet nhỏ xíu. máy lạnh chỉa ngay đầu giường
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PQ
Pham Q. P.
9.1
/10
Reviewed 156 week(s) ago
Room is same as description. Quiet residential area.
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4 people find it helpful
Number of reviews per page
20
40
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