Mercure Samarinda

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Overall Ratings & Reviews Mercure Samarinda

Traveloka (1,909)
Other sources (10)
8.7
Very Good
From 1,909 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.9

Service and Facilites

8.7

People often mention about Mercure Samarinda
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Staff Friendliness (61)
Bedroom (61)
Ambiance (59)
Distance to City Center (55)
Room Space (53)
Taste (52)
Variety (50)
Accessibility (49)
Hotel Area (49)
Family Friendly (48)
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Traveller Reviews Mercure Samarinda

Number of reviews per page
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40
Customer reviews
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Herdyansyah M.
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Leisure
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9.7
/10
Reviewed 4 day(s) ago
The staff were honest. When I checked out, my child's tab was left in the room. After confirming, it turned out it was still there.
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F***i
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Leisure
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10.0
/10
Reviewed 7 day(s) ago
The staff is very good at service.
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H***i
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9.4
/10
Reviewed 7 day(s) ago
All the hotel staff are very friendly, it was a very pleasant and memorable stay at the Mercure Hotel ⭐⭐⭐⭐⭐
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Verified Traveler
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10.0
/10
Reviewed 4 week(s) ago
A comfortable hotel with friendly and responsive staff. Complete facilities, close to places of worship (churches) and a mall.
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Maria E.
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Business
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9.4
/10
Reviewed 4 week(s) ago
I was a bit disappointed because I requested a room with a view of the Mahakam River but was given one on the slightly rundown side of town, limiting my view of the outside. And the bathroom was less than tidy.
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Verified Traveler
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10.0
/10
Reviewed 4 week(s) ago
The staff is friendly, the service is very good, the food is also delicious, the furniture etc. is also very nice and modern! I like it, I will come here again every time I go to Saamrinda
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T***s
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8.0
/10
Reviewed 4 week(s) ago
Service excellence, very clean hotel
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T***a
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Staycation
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8.8
/10
Reviewed 6 week(s) ago
Recommended for family vacations, in the city center, close to the mall, good and friendly service, clean rooms, and the kids love playing in the swimming pool.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Warmest regards, Mercure Samarinda Thank you for taking the time to rate our service. We are very glad that you had a good experience during your stay with us. We appreciate your comments and we hope to welcome you back again for an even better and more satisfying experience in the future. Best regards, Seto Marzono, General Manager
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E***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Good, fun, always success for Mercure Hotel
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Mercure Samarinda, Warmest Regards, I would like to thank you for your positive feedback regarding your recent stay at ibis Samarinda. It has motivated us to continue to strive to provide the best service to all our guests. At Mercure, guest comfort is our top priority, so we are committed to maintaining the quality of our services. The entire ibis Samarinda team looks forward to welcoming you back for an even more memorable experience. Sincerely, Seto Marzono, General Manager
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R***i
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9.7
/10
Reviewed 6 week(s) ago
The YouTube application on smart TV cannot be accessed.
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Accommodation's Reply
26 Nov 2025
Dear Valued Guest, We would like to extend our warmest regards to Mercure Samarinda Hotel. Thank you for taking the time to rate our service. We also appreciate your comments regarding our room amenities. We look forward to welcoming you back again for an even better and more satisfying experience in the future. Best regards, Seto Marzono, General Manager
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Irhamni
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Leisure
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8.5
/10
Reviewed 6 week(s) ago
A pleasant stay
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Accommodation's Reply
26 Nov 2025
Dear Mr. Irhamni, Warmest regards, ibis Samarinda Thank you for your positive comments regarding your recent stay at ibis Samarinda. It is an important motivation for us to strive to provide the best service to all our guests. At Mercure, guest comfort is our top priority, so we are committed to maintaining the quality of our services. The entire ibis Samarinda team looks forward to welcoming you back for an even more memorable experience. Sincerely, Seto Marzono, General Manager
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j***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Comfortable hotel located in the center of Samarinda city
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Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Mercure Samarinda would like to extend our warmest wishes to you! We are delighted that you enjoyed your stay and enjoyed our hotel's convenient location in the heart of Samarinda. Your feedback is a driving force for our team to continue to provide the best service and enjoyable guest experiences. We look forward to welcoming you back again! Best regards, Seto Marsono General Manager
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A***n
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Leisure
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9.4
/10
Reviewed 10 week(s) ago
The staff is kind and friendly. The hotel atmosphere is nice and comfortable.
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Sincerely yours, Mercure Samarinda Thank you for taking the time to write a review of our hotel. We are very glad that you had a good experience during your stay with us. We appreciate your rating and we hope to welcome you back again for an even better and more satisfying experience in the future. Best regards, Seto Marzono, General Manager
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 11 week(s) ago
The hotel staff was friendly and the food was delicious. My child had a fever in the middle of the night, but luckily there's a 24-hour pharmacy nearby.
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Sincerely yours, Mercure Samarinda Thank you for taking the time to write a review of our hotel. We are very pleased that our staff were friendly, our location was excellent and our food quality lived up to your expectations. We look forward to welcoming you and your family back again for an even better and more satisfying experience in the future. Best regards, Seto Marzono, General Manager
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M***M
icon-origin-TRAVELOKA
6.6
/10
Reviewed 11 week(s) ago
Why is it only for 1 person? It's not clear.
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Accommodation's Reply
27 Oct 2025
Dear Director/Madam, Sincerely, Mercure Samarinda Hotel Thank you for your review and apologize for the inconvenience caused. Please be informed that breakfast will be charged based on the number of adults stated in your booking. For your convenience on your next stay, please ensure to state the correct number of adults in your booking, which is 2, in order to ensure that you are entitled to a full breakfast. Thank you for your understanding. We look forward to welcoming you back for an even more enjoyable stay. Sincerely, Seto Marzono General Manager
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Nurhadiah N.
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Leisure
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8.5
/10
Reviewed 13 week(s) ago
Clean, fragrant, most strategic, the best. The food variety is really good.
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Accommodation's Reply
11 Nov 2025
Dear Ms. Noorhadiah, We would like to extend our warmest wishes to Mercure Samarinda! We are delighted that you enjoyed our cleanliness, convenient location and variety of food. Your feedback motivates our team to continue providing pleasant experiences to all our guests. We look forward to welcoming you back again! Best regards, Seto Marzono General Manager
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Antonius P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The hotel is comfortable and strategically located. The hotel staff is very friendly.
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Accommodation's Reply
11 Nov 2025
Hello Antonius P.! This is Mercure Samarinda. We are delighted that you enjoyed your stay. We are delighted that you enjoyed our excellent location and the friendly service of our staff. Your valuable feedback will be a great encouragement to our team and we will continue to strive to provide the best possible experience for all our guests. We look forward to welcoming you back soon. Best regards, Seto Marzono, General Manager
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F***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Overall the atmosphere is great👍👍👍⭐⭐⭐⭐⭐
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Accommodation's Reply
11 Nov 2025
Dear Guest, Mercure Samarinda Hotel, Warmest Regards! Thank you very much for your positive review! We are very pleased to hear that you were satisfied with the atmosphere and experience of your stay at our hotel. Your review is a driving force for our team to continue to strive to provide the best service and comfort to all our guests. We look forward to welcoming you back again! Best regards, Seto Marzono General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
It's really great... The breakfast doesn't disappoint 😁
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Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Warmest regards from Mercure Samarinda! Thank you for your positive review! We are delighted to hear that you enjoyed your stay at our hotel and our breakfast. Your review is very encouraging and encourages our team to continue providing the best service and experience to all our guests. We look forward to welcoming you back again! Best regards, Seto Marzono, General Manager
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K***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Overall all good, clean and comfortable
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Accommodation's Reply
11 Nov 2025
Dear Valued Guest, Warmest regards from Mercure Samarinda Hotel! Thank you very much for your positive review! We are very pleased to hear that you felt comfortable and satisfied with the cleanliness and comfort of your room during your stay at our hotel. Your review is very encouraging and encourages our team to continue providing pleasant guest experiences. We look forward to welcoming you back again! Best regards, Seto Marzono General Manager
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Number of reviews per page
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