Mercure Samarinda

Hotels
8.6
/10
Very Good
2,024 reviews

What Guests Say About Their Stay

Staff Friendliness (154)
Bedroom (150)
Ambiance (146)
Hotel Area (140)

n***a

10.0
/ 10
The room was clean, fragrant, very comfortable to stay here until we added another day, the food was also delicious, the staff was also very friendly.
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W***n

10.0
/ 10
Staying at the Mercure was very comfortable, with friendly staff who greeted and served guests, complete facilities, and clean, comfortable rooms. Overall, the stay was very enjoyable. 🏽
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T***a

8.8
/ 10
Recommended for family vacations, in the city center, close to the mall, good and friendly service, clean rooms, and the kids love playing in the swimming pool.
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Tia R.

10.0
/ 10
Friendly hotel staff, stunning views, and delicious food create a harmonious collaboration. Thank you for your hospitality.
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U***k

10.0
/ 10
I've stayed at the Mercure twice and have always had a comfortable and excellent experience. The staff are very friendly, check-in is fast, and the rooms are clean.
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In the Area
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Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Samarinda City Center, Samarinda, Kalimantan Timur, Indonesia, 75112

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Mercure Samarinda is located in area / city Samarinda City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Samarinda

Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Samarinda City Center, Samarinda, Kalimantan Timur, Indonesia, 75112
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Discover More About Mercure Samarinda

Mercure Samarinda: Your Gateway to East Kalimantan's Charm

Welcome to Mercure Samarinda, a fantastic choice for travellers seeking comfort, convenience, and a touch of local flavour in the heart of Kalimantan Timur, Indonesia. Whether you're here for business or a leisurely escape, Mercure Samarinda offers a welcoming atmosphere and excellent amenities to make your stay truly memorable. Room rates at Mercure Samarinda start from {price} per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Mercure Samarinda Location

Nestled in the vibrant city of Samarinda, Mercure Samarinda is conveniently situated in the city centre, offering easy access to key business districts and popular local attractions. Located at {localAddressString}, the hotel is approximately a 30-minute drive from the nearest airport, making it a breeze to get to and from your flights. The surrounding area buzzes with local life, offering a glimpse into the authentic Kalimantan Timur experience, with bustling markets and local eateries just a stone's throw away. Imagine stepping out and being immersed in the local culture, with opportunities to explore unique crafts and taste regional delicacies.

Mercure Samarinda Facilities & Services

Facilities for guests at Mercure Samarinda are designed to cater to every need, ensuring a comfortable and enjoyable stay.

  • Swimming Pool:

    Take a refreshing dip in our outdoor swimming pool, perfect for unwinding after a day of exploring or business meetings. Open daily from 7:00 AM to 7:00 PM. No additional fees apply.
  • Fitness Centre:

    Stay active during your travels at our well-equipped fitness centre. Open 24 hours. No additional fees apply.
  • On-site Parking:

    Secure on-site parking is available for guests travelling by car. No additional fees apply.
  • Restaurant:

    Enjoy delicious meals at our on-site restaurant, offering a variety of local and international dishes.
  • Bar:

    Relax with a drink at our hotel bar, a perfect spot to unwind.
  • Wi-Fi:

    Complimentary Wi-Fi is available throughout the hotel for all guests.

Mercure Samarinda Room Types

Discover a range of comfortable and well-appointed accommodations with the diverse room types of Mercure Samarinda. Each room is designed with your comfort in mind, offering a peaceful sanctuary after a busy day.

  • Deluxe Room:

    These rooms offer a comfortable space with a choice of city views. All rooms are strictly non-smoking and feature an en-suite bathroom. Some Deluxe Rooms may include a bathtub; please specify your preference when booking.
  • Executive Room:

    Enjoy enhanced comfort and amenities in our Executive Rooms, often featuring city views. These rooms are non-smoking and include a private bathroom. A bathtub is available in select Executive Rooms.
  • Suite:

    For those seeking a little extra space and luxury, our Suites provide a separate living area and premium amenities. Enjoy city views from your Suite. These are non-smoking rooms with en-suite bathrooms, and a bathtub is a standard feature.

Please note that all rooms at Mercure Samarinda are strictly non-smoking. While pet-friendly rooms are not a standard offering, please contact the hotel directly to inquire about any specific arrangements or policies.

Mercure Samarinda Dining & Restaurants

Savour a delightful culinary journey at Mercure Samarinda, where our dining options promise to tantalise your taste buds.

  • The Coffee Shop:

    Start your day with an artisanal breakfast buffet featuring a wide array of local and international favourites. For lunch and dinner, enjoy a selection of Indonesian specialties and Western dishes. Estimated price per person for lunch/dinner: AUD $20 - $35. Operating hours: 6:00 AM - 10:00 PM daily.
  • The Bar:

    Unwind with a refreshing beverage at our hotel bar. Choose from a selection of local beers, wines, and spirits, as well as classic cocktails. Estimated price per drink: AUD $5 - $12. Operating hours: 11:00 AM - 11:00 PM daily.

Mercure Samarinda Nearby Attractions and Activities

Explore the vibrant surroundings of Mercure Samarinda and discover the unique attractions that East Kalimantan has to offer.

  • Mahakam River:

    Take a boat trip on the majestic Mahakam River, the lifeblood of Samarinda, and witness the local riverine lifestyle.
  • Tenggarong Museum:

    Visit the Mulawarman Museum in Tenggarong, a former royal palace showcasing the rich history and culture of the Kutai Kartanegara Sultanate.
  • Samarinda City Centre:

    Immerse yourself in the local atmosphere by exploring the bustling markets and shopping centres in the heart of Samarinda.
  • Orchid Garden:

    Discover the diverse collection of local flora at a nearby orchid garden, a peaceful retreat showcasing the region's natural beauty.
  • Local Handicraft Markets:

    Browse for unique souvenirs and traditional crafts at the local markets, offering a glimpse into the artistic heritage of Kalimantan.

If you are looking for other activities around Mercure Samarinda, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Mercure Samarinda from the Airport

Getting to Mercure Samarinda from the airport is straightforward, with several convenient options available. The airport transfer service of Mercure Samarinda aims to make your arrival as smooth as possible.

  • Airport Taxi:

    Metered airport taxis are readily available outside the arrival terminals. The journey to Mercure Samarinda typically takes around 30 minutes, with fares estimated between AUD $15 - $25, depending on traffic.
  • Ride-hailing Service:

    You can book a ride-hailing service through your preferred app for a convenient and often cost-effective transfer. Prices are comparable to taxis.
  • Hotel Private Transfer:

    For a seamless and personalised experience, you can arrange a private airport transfer directly with Mercure Samarinda. Please contact the hotel in advance to book this service. Pricing available upon request.

For more information on transportation options, you can explore airport transfer services.

Summary of Why You Should Choose to Stay at Mercure Samarinda

Choosing Mercure Samarinda means opting for a comfortable, convenient, and authentic experience in East Kalimantan. With its prime location, excellent facilities, and warm hospitality, it's the perfect base for exploring Samarinda and its surroundings.

  • Prime Location:

    Easily accessible and close to local attractions and business hubs.
  • Comfortable Rooms:

    A variety of room types to suit every traveller's needs.
  • Excellent Facilities:

    Enjoy the swimming pool, fitness centre, and on-site dining.
  • Value for Money:

    Competitive pricing with the added benefit of Traveloka promotions.
  • Convenient Access:

    Multiple transport options from the airport.

Ready to experience the best of Samarinda? Check for

Room availability at Mercure Samarinda

and start planning your trip.

Booking Mercure Samarinda

is easy and can be done directly through Traveloka.

For more accommodation options, consider exploring Book budget hotels in Kalimantan Timur. And to complete your travel plans, you can Easily book domestic and international flights at low prices.

All facilities in Mercure Samarinda

Others Mercure Samarinda
Others

Transportation

  • Bus/truck parking
  • Valet parking

Public Facilities

  • Parking
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist

Things to Do

  • Outdoor pool

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Mercure Samarinda

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Mercure Samarinda
13
Another facilities in Mercure Samarinda
Bus/truck parking, Valet parking, WiFi in public area, Concierge, 24-hour Receptionist

Frequently asked questions about Mercure Samarinda

What are available facilities at Mercure Samarinda?
There are top facilites at Mercure Samarinda such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Samarinda?
The standard check-in time at Mercure Samarinda is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Samarinda?
Mercure Samarinda has a 4.0-star rating.
How many floors does Mercure Samarinda have?
Mercure Samarinda has 13.
Does Mercure Samarinda have parking?
Yes, Mercure Samarinda does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.
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Mercure Samarinda reviews and ratings

Overall Ratings & Reviews Mercure Samarinda

Traveloka (2,014)
Other sources (10)
8.7
Very Good
From 2,014 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about Mercure Samarinda
All
Staff Friendliness (79)
Ambiance (78)
Bedroom (78)
Distance to City Center (67)
Room Space (66)
Hotel Area (64)
Taste (64)
Variety (62)
Bathroom (60)
Accessibility (59)
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Traveller Reviews Mercure Samarinda

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
I like staying here the most, it's easy to get everywhere, the atmosphere is fun.
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Mahesa J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The view is always beautiful every morning
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Accommodation's Reply
14 May 2026
Dear Mr. Mahesa J., From Mercure Samarinda Hotel, Thank you very much for your positive review. We are delighted to hear that the stunning views every morning throughout your stay provided you with a memorable and impressive experience. Your compliments encourage us to continue striving to provide the best service and experience for all our guests. We hope that Mercure Samarinda Hotel will remain your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager
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n***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room was clean, fragrant, very comfortable to stay here until we added another day, the food was also delicious, the staff was also very friendly.
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1 people find it helpful
Accommodation's Reply
14 May 2026
Dear Gentlemen/Ladies, It is with great pleasure that we are pleased to inform you from Mercure Samarinda Hotel that we greatly appreciate your positive review and feedback. We are delighted to hear that our hotel is a family-friendly choice, boasts an excellent location, and provided comfort during your stay. Your positive comments motivate us to continue striving to provide the best possible service to all our guests. We hope that Mercure Samarinda Hotel will continue to be your and your family's choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager
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EKA .. Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very good, really like it, amazing.
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Accommodation's Reply
14 May 2026
Dear Ms. Eka, From Mercure Samarinda Hotel, Thank you very much for your positive review. We are delighted to hear that your stay at Mercure Samarinda was pleasant and met your expectations. Your compliments are an encouragement to our entire team in providing the best service and memorable experiences for all guests. We hope you will continue to be our choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager
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S***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
More comfortable like a 5 star hotel
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Accommodation's Reply
02 May 2026
Dear Gentlemen/Ladies, This is a message from Mercure Samarinda Hotel. We would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be our choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager
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A***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Recommended, suitable for families. Strategic location.
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Accommodation's Reply
02 May 2026
Dear Valued Guest, Mercure Samarinda Hotel would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be your choice when visiting Samarinda, and we look forward to welcoming you and your family back in the future. Thank you for recommending us, and we will continue to strive to provide the best service! Sincerely, Seto Marzono, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Like and recommend for business trips
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Accommodation's Reply
02 May 2026
Dear Valued Guest, Mercure Samarinda Hotel would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Thank you for your recommendation, and we will continue to strive to provide the best service! Sincerely, Seto Marzono, General Manager
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Kartika L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Never get bored staying here, everything is fun.
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Accommodation's Reply
02 May 2026
Dear Ms. Kartika L, This is a brief message from Mercure Samarinda Hotel. Thank you very much for your positive review of our hotel. We are delighted to hear that you were comfortable and that it met your expectations. We hope you will continue to be our choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Love it... Highly recommended for business trips or with family.
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1 people find it helpful
Accommodation's Reply
02 May 2026
Dear Valued Guest, Mercure Samarinda Hotel would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Thank you for your recommendation, and we will continue to strive to provide the best service! Sincerely, Seto Marzono, General Manager
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wahyu w.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly.. The food is all delicious.
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Accommodation's Reply
16 Apr 2026
Dear Mr. Wahyu W., This is a brief message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best service to all our guests. At Mercure, guest comfort is our top priority, and we are committed to maintaining the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
The receptionist staff is not friendly, smiling is worship bro
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, This is a message from Mercure Samarinda Hotel. We appreciate your feedback regarding your recent stay. Your compliments motivate us to continue providing the best possible service to all our guests. However, we apologize for the unpleasant experience you had with the reception staff, whom you felt were not as friendly as expected. This did not reflect the standard of service we expect. We have followed up on this feedback with the relevant teams to evaluate and provide further recommendations to ensure all guests receive friendly and professional service in accordance with Mercure's standards. At Mercure, guest comfort is our top priority, and therefore we are committed to continuously improving the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back for an even better experience. Sincerely, Seto Marzono, General Manager
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R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The room is great, clean, and tidy. I'd recommend adding Netflix to the TV if possible. 😁
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Mercure Samarinda Hotel is pleased to share our gratitude for your positive feedback regarding your recent stay. This encourages us to continue providing the best possible service to all our guests. Regarding your suggestion to add Netflix to the in-room TV, we appreciate your valuable comment. We are currently evaluating and developing various amenities, including improvements to our in-room entertainment system, to make your stay more comfortable and modern. We have forwarded this feedback to the relevant team for consideration in future amenities development. In the meantime, our team is happy to assist you in finding alternative entertainment options during your stay. At Mercure, guest comfort is our top priority, and we are committed to continuously improving the quality of our service and amenities. The entire Mercure Samarinda Hotel team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Staying at the Mercure Samarinda Hotel was impressive, what I liked most was the food at breakfast which was tastier than other hotels, thank you Mercure for making an impression
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Accommodation's Reply
01 Apr 2026
Dear Valued Guest, We are pleased to inform you that the Mercure Samarinda Hotel would like to express our gratitude for taking the time to write a review of our hotel. We are delighted to hear that you enjoyed your stay at the Mercure Samarinda, especially the quality of the breakfast. Your compliments motivate our team to continue striving to provide the highest quality service and food. We hope to welcome you back again in the future for another memorable experience. Sincerely, Seto Marzono, General Manager
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Siti H. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 9 week(s) ago
The room was comfortable, but the toilet was a bit smelly, the blower wasn't working properly, and breakfast was only for 1 adult and 1 child under 5. A husband, wife, and child would have to pay an additional 200,000++ Rupiah. Breakfast is usually for 2 adults everywhere.
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Accommodation's Reply
16 Apr 2026
Dear Mr./Ms. Siti H. S., Sincerely yours from Mercure Samarinda. Thank you for your positive feedback regarding your stay at Mercure Samarinda. We are delighted that you felt comfortable during your stay with us. This motivates us to continue providing the best service to all our guests. However, we apologize for the inconvenience you experienced regarding the odor in the bathroom and the less-than-ideal fan performance. We have informed the relevant team about this for investigation and improvement to ensure your continued comfort in the future. Regarding the breakfast benefit, please be informed that a room with breakfast for one adult is possible, as the number of adults selected during the booking process was 1. At Mercure Samarinda, we also offer a room with breakfast for one adult option, which is typically chosen by solo travelers. We understand that this may cause some inconvenience, especially for guests traveling with families. Therefore, in the future, our team will provide more detailed information about booking benefits, both before arrival and during check-in, to avoid misunderstandings. Furthermore, we would be happy to recommend the package that best suits your needs. At Mercure, guest comfort is our top priority. We remain committed to improving the quality of our services and facilities to provide a better stay experience. The entire Mercure Samarinda team looks forward to welcoming you back again for an even more memorable experience. Sincerely, Seto Marzono, General Manager
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Ridha S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Masya Allah, the hotel staff was very friendly and helpful during the check-in process. Thank you also to Hotel Mercure for the welcome and welcome fruit. Alhamdulillah, during my stay and vacation at Mercure Hotel, I was very impressed, from the service to the best facilities, the comfort and cleanliness of the room were prioritized, so it was very happy and comfortable for the children during the vacation. Always success Hotel Mercure Samarinda. The best Accor hotel in Kalimantan ✨
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Accommodation's Reply
16 Apr 2026
Dear Ms. Ritha G., This is a brief message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to strive to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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H***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The staff are friendly, the AC is noisy and the food menu is not very varied, overall everything else is quite okay.
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, This is a brief update from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. This feedback motivates us to continue providing the best possible service to all our guests. Regarding your comment about the lack of variety in the menu, we apologize for any inconvenience. We have forwarded this feedback to the relevant team for consideration. In the future, we will review and improve our menu to offer more variety and options to meet the needs and expectations of all our guests. At Mercure, guest comfort is our top priority, and therefore we are committed to continuously improving the quality of our service and products. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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d***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Nice place, good service, in the city center
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Accommodation's Reply
28 Mar 2026
Dear Valued Guest, We would like to inform you from Mercure Samarinda Hotel that we appreciate your positive feedback regarding your recent stay. Your feedback is a great encouragement to us, and we strive to continue providing the best possible service to all our guests. At Mercure, guest comfort is our top priority, and therefore we will continue to maintain the quality of our service. The entire team at Mercure Samarinda Hotel looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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Lelen G.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Everything felt comfortable. I'll definitely stay here again next time.
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Accommodation's Reply
13 Mar 2026
Dear Ms. Lelein G., This is a message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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ready g.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
My first stay with my family during Ramadan. The sahur service was excellent and the staff were very friendly... It was great.
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Accommodation's Reply
27 Feb 2026
Dear Mr. Ready G., Mercure Samarinda Hotel would like to express our gratitude for your positive feedback regarding your recent stay with your family at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to strive to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marsono, General Manager
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Agustine M. a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The hotel staff is very friendly, room service is also prompt.
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Accommodation's Reply
27 Feb 2026
Dear Mrs. Augustine M.A., This is a brief message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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Number of reviews per page
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Mercure Samarinda

Traveloka (2,014)
Other sources (10)
8.7
Very Good
From 2,014 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.8

Location

8.9

Service and Facilites

8.8

People often mention about Mercure Samarinda
All
Staff Friendliness (79)
Ambiance (78)
Bedroom (78)
Distance to City Center (67)
Room Space (66)
Hotel Area (64)
Taste (64)
Variety (62)
Bathroom (60)
Accessibility (59)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Mercure Samarinda

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
I like staying here the most, it's easy to get everywhere, the atmosphere is fun.
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Mahesa J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The view is always beautiful every morning
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Accommodation's Reply
14 May 2026
Dear Mr. Mahesa J., From Mercure Samarinda Hotel, Thank you very much for your positive review. We are delighted to hear that the stunning views every morning throughout your stay provided you with a memorable and impressive experience. Your compliments encourage us to continue striving to provide the best service and experience for all our guests. We hope that Mercure Samarinda Hotel will remain your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager
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n***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room was clean, fragrant, very comfortable to stay here until we added another day, the food was also delicious, the staff was also very friendly.
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1 people find it helpful
Accommodation's Reply
14 May 2026
Dear Gentlemen/Ladies, It is with great pleasure that we are pleased to inform you from Mercure Samarinda Hotel that we greatly appreciate your positive review and feedback. We are delighted to hear that our hotel is a family-friendly choice, boasts an excellent location, and provided comfort during your stay. Your positive comments motivate us to continue striving to provide the best possible service to all our guests. We hope that Mercure Samarinda Hotel will continue to be your and your family's choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager
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EKA .. Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very good, really like it, amazing.
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Accommodation's Reply
14 May 2026
Dear Ms. Eka, From Mercure Samarinda Hotel, Thank you very much for your positive review. We are delighted to hear that your stay at Mercure Samarinda was pleasant and met your expectations. Your compliments are an encouragement to our entire team in providing the best service and memorable experiences for all guests. We hope you will continue to be our choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager
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S***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
More comfortable like a 5 star hotel
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Accommodation's Reply
02 May 2026
Dear Gentlemen/Ladies, This is a message from Mercure Samarinda Hotel. We would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be our choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager
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A***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Recommended, suitable for families. Strategic location.
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Accommodation's Reply
02 May 2026
Dear Valued Guest, Mercure Samarinda Hotel would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be your choice when visiting Samarinda, and we look forward to welcoming you and your family back in the future. Thank you for recommending us, and we will continue to strive to provide the best service! Sincerely, Seto Marzono, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Like and recommend for business trips
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Accommodation's Reply
02 May 2026
Dear Valued Guest, Mercure Samarinda Hotel would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Thank you for your recommendation, and we will continue to strive to provide the best service! Sincerely, Seto Marzono, General Manager
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Kartika L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Never get bored staying here, everything is fun.
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Accommodation's Reply
02 May 2026
Dear Ms. Kartika L, This is a brief message from Mercure Samarinda Hotel. Thank you very much for your positive review of our hotel. We are delighted to hear that you were comfortable and that it met your expectations. We hope you will continue to be our choice when visiting Samarinda, and we look forward to welcoming you back in the future. Sincerely, Seto Marzono, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Love it... Highly recommended for business trips or with family.
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1 people find it helpful
Accommodation's Reply
02 May 2026
Dear Valued Guest, Mercure Samarinda Hotel would like to express our sincere gratitude for your positive review of our hotel. We are delighted to hear that you were comfortable and that the hotel met your expectations. We hope you will continue to be your choice when visiting Samarinda, and we look forward to welcoming you back in the future. Thank you for your recommendation, and we will continue to strive to provide the best service! Sincerely, Seto Marzono, General Manager
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wahyu w.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly.. The food is all delicious.
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Accommodation's Reply
16 Apr 2026
Dear Mr. Wahyu W., This is a brief message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best service to all our guests. At Mercure, guest comfort is our top priority, and we are committed to maintaining the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
The receptionist staff is not friendly, smiling is worship bro
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, This is a message from Mercure Samarinda Hotel. We appreciate your feedback regarding your recent stay. Your compliments motivate us to continue providing the best possible service to all our guests. However, we apologize for the unpleasant experience you had with the reception staff, whom you felt were not as friendly as expected. This did not reflect the standard of service we expect. We have followed up on this feedback with the relevant teams to evaluate and provide further recommendations to ensure all guests receive friendly and professional service in accordance with Mercure's standards. At Mercure, guest comfort is our top priority, and therefore we are committed to continuously improving the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back for an even better experience. Sincerely, Seto Marzono, General Manager
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R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The room is great, clean, and tidy. I'd recommend adding Netflix to the TV if possible. 😁
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Mercure Samarinda Hotel is pleased to share our gratitude for your positive feedback regarding your recent stay. This encourages us to continue providing the best possible service to all our guests. Regarding your suggestion to add Netflix to the in-room TV, we appreciate your valuable comment. We are currently evaluating and developing various amenities, including improvements to our in-room entertainment system, to make your stay more comfortable and modern. We have forwarded this feedback to the relevant team for consideration in future amenities development. In the meantime, our team is happy to assist you in finding alternative entertainment options during your stay. At Mercure, guest comfort is our top priority, and we are committed to continuously improving the quality of our service and amenities. The entire Mercure Samarinda Hotel team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Staying at the Mercure Samarinda Hotel was impressive, what I liked most was the food at breakfast which was tastier than other hotels, thank you Mercure for making an impression
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1 people find it helpful
Accommodation's Reply
01 Apr 2026
Dear Valued Guest, We are pleased to inform you that the Mercure Samarinda Hotel would like to express our gratitude for taking the time to write a review of our hotel. We are delighted to hear that you enjoyed your stay at the Mercure Samarinda, especially the quality of the breakfast. Your compliments motivate our team to continue striving to provide the highest quality service and food. We hope to welcome you back again in the future for another memorable experience. Sincerely, Seto Marzono, General Manager
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Siti H. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 9 week(s) ago
The room was comfortable, but the toilet was a bit smelly, the blower wasn't working properly, and breakfast was only for 1 adult and 1 child under 5. A husband, wife, and child would have to pay an additional 200,000++ Rupiah. Breakfast is usually for 2 adults everywhere.
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Accommodation's Reply
16 Apr 2026
Dear Mr./Ms. Siti H. S., Sincerely yours from Mercure Samarinda. Thank you for your positive feedback regarding your stay at Mercure Samarinda. We are delighted that you felt comfortable during your stay with us. This motivates us to continue providing the best service to all our guests. However, we apologize for the inconvenience you experienced regarding the odor in the bathroom and the less-than-ideal fan performance. We have informed the relevant team about this for investigation and improvement to ensure your continued comfort in the future. Regarding the breakfast benefit, please be informed that a room with breakfast for one adult is possible, as the number of adults selected during the booking process was 1. At Mercure Samarinda, we also offer a room with breakfast for one adult option, which is typically chosen by solo travelers. We understand that this may cause some inconvenience, especially for guests traveling with families. Therefore, in the future, our team will provide more detailed information about booking benefits, both before arrival and during check-in, to avoid misunderstandings. Furthermore, we would be happy to recommend the package that best suits your needs. At Mercure, guest comfort is our top priority. We remain committed to improving the quality of our services and facilities to provide a better stay experience. The entire Mercure Samarinda team looks forward to welcoming you back again for an even more memorable experience. Sincerely, Seto Marzono, General Manager
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Ridha S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Masya Allah, the hotel staff was very friendly and helpful during the check-in process. Thank you also to Hotel Mercure for the welcome and welcome fruit. Alhamdulillah, during my stay and vacation at Mercure Hotel, I was very impressed, from the service to the best facilities, the comfort and cleanliness of the room were prioritized, so it was very happy and comfortable for the children during the vacation. Always success Hotel Mercure Samarinda. The best Accor hotel in Kalimantan ✨
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Accommodation's Reply
16 Apr 2026
Dear Ms. Ritha G., This is a brief message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to strive to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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H***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The staff are friendly, the AC is noisy and the food menu is not very varied, overall everything else is quite okay.
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, This is a brief update from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. This feedback motivates us to continue providing the best possible service to all our guests. Regarding your comment about the lack of variety in the menu, we apologize for any inconvenience. We have forwarded this feedback to the relevant team for consideration. In the future, we will review and improve our menu to offer more variety and options to meet the needs and expectations of all our guests. At Mercure, guest comfort is our top priority, and therefore we are committed to continuously improving the quality of our service and products. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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d***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Nice place, good service, in the city center
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Accommodation's Reply
28 Mar 2026
Dear Valued Guest, We would like to inform you from Mercure Samarinda Hotel that we appreciate your positive feedback regarding your recent stay. Your feedback is a great encouragement to us, and we strive to continue providing the best possible service to all our guests. At Mercure, guest comfort is our top priority, and therefore we will continue to maintain the quality of our service. The entire team at Mercure Samarinda Hotel looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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Lelen G.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Everything felt comfortable. I'll definitely stay here again next time.
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1 people find it helpful
Accommodation's Reply
13 Mar 2026
Dear Ms. Lelein G., This is a message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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ready g.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
My first stay with my family during Ramadan. The sahur service was excellent and the staff were very friendly... It was great.
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Accommodation's Reply
27 Feb 2026
Dear Mr. Ready G., Mercure Samarinda Hotel would like to express our gratitude for your positive feedback regarding your recent stay with your family at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to strive to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marsono, General Manager
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Agustine M. a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The hotel staff is very friendly, room service is also prompt.
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Accommodation's Reply
27 Feb 2026
Dear Mrs. Augustine M.A., This is a brief message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager
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