Do the rooms at Mercure Samarinda include a sofa bed hotel option? What is the cost of adding an extra hotel bed to the room?

I'm afraid I don't have access to real-time information, including specific details about Mercure Samarinda's room amenities and pricing. To find out if they offer rooms with sofa beds or the cost of an extra hotel bed, I recommend checking their official website or contacting them directly. Their website should list room types and available options, including details on extra bedding in hotels and the possibility of a sofa bed hotel option.

Does Mercure Samarinda offer hotel transfer services or operate as one of the hotels with airport shuttle options for guests?

I do not have access to real-time information, including the specific services offered by Mercure Samarinda. To confirm whether they provide a hotel transfer service, including transfer from airport to hotel or a hotel to airport transfer, I recommend checking their official website or contacting the hotel directly. Many hotels with airport shuttle options advertise this on their booking sites.

Does Mercure Samarinda offer a hotel meeting room, conference hall in hotel, or event space for business or private functions?

Yes, Mercure Samarinda offers a range of event spaces perfect for business or private functions. They have several hotel meeting rooms and a conference hall in hotel, providing flexible options to suit different needs and group sizes. Whether you require a small meeting space hotel or a larger conference venue hotel, Mercure Samarinda's facilities can accommodate your requirements. Check their website or contact them directly for availability and details.

Is there an ATM or cash machine near me available inside or close to Mercure Samarinda, ideally an ATM near me with cash?

I can help you with that. To find the closest ATM with cash near the Mercure Samarinda, I recommend using a map application on your phone or computer. Search for "ATM near me" or "cash machine near me" and specify the hotel's location. Many apps will show ATMs on a map, indicating which ones are likely to have cash available. This should help you locate the nearest ATM or bank quickly.

What are available facilities at Mercure Samarinda?

There are top facilites at Mercure Samarinda such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Mercure Samarinda?

The standard check-in time at Mercure Samarinda is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Mercure Samarinda

Mercure Samarinda has a 4.0-star rating.

Are there any parking spots at Mercure Samarinda ?

Yes: Yes, there are parking spots at Mercure Samarinda

Is there a swimming pool at Mercure Samarinda?

Yes, a swimming pool is available at Mercure Samarinda.

What do past guests say about Mercure Samarinda?

Mercure Samarinda is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Mercure Samarinda

Name: Mercure Samarinda
Address: Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Samarinda City Center, Samarinda, Kalimantan Timur, Indonesia, 75112, Jalan Mulawarman No 171, Kalimantan Timur, 75112, Indonesia
Rating: 8.6

Hotels

8.6

/10

Very Good

1,987 reviews

What Guests Say About Their Stay

Staff Friendliness (140)

Bedroom (140)

Ambiance (133)

Hotel Area (131)

Summarized by AI

Recent reviews point to the Mercure Hotel Samarinda as a comfortable and convenient choice, particularly highlighting the friendly and helpful staff. Guests consistently mention the excellent service, cleanliness, and strategic location of the hotel, making it a pleasant experience for both leisure and business travelers. The hotel's proximity to local attractions and dining options adds to its appeal, ensuring a memorable stay.

W***n

10.0

/ 10

Staying at the Mercure was very comfortable, with friendly staff who greeted and served guests, complete facilities, and clean, comfortable rooms. Overall, the stay was very enjoyable. 🏽

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T***a

8.8

/ 10

Recommended for family vacations, in the city center, close to the mall, good and friendly service, clean rooms, and the kids love playing in the swimming pool.

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Tia R.

10.0

/ 10

Friendly hotel staff, stunning views, and delicious food create a harmonious collaboration. Thank you for your hospitality.

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U***k

10.0

/ 10

I've stayed at the Mercure twice and have always had a comfortable and excellent experience. The staff are very friendly, check-in is fast, and the rooms are clean.

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R***a

10.0

/ 10

Our recent hotel stay was truly enjoyable. The central location made it incredibly convenient for exploring, with many popular sights and dining options just a short walk away. The room itself was immaculately clean, spacious, and very comfortable, offering a relaxing retreat after a day of sightseeing. What truly set this hotel apart, however, was the exceptional service from the staff. Every team member we encountered, from the front desk to housekeeping, was remarkably friendly, attentive, and went above and beyond to ensure our needs were met. We especially appreciated their local recommendations and willingness to assist with any queries. Overall, it was a fantastic experience that exceeded our expectations, and we would highly recommend it to anyone visiting the area.

In the Area

See Map

Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Samarinda City Center, Samarinda, Kalimantan Timur, Indonesia, 75112

Main Facilities

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Mercure Samarinda is located in area / city Samarinda City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Mercure Samarinda

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What's around Mercure Samarinda

Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Samarinda City Center, Samarinda, Kalimantan Timur, Indonesia, 75112

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Mercure Samarinda Rates per Night

Looking for the best Mercure Samarinda hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Mercure Samarinda room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Mercure Samarinda Location & Address

Mercure Samarinda is located at Jalan Mulawarman No 171, Pelabuhan, Kecamatan Samarinda Kota, Pusat Kota Samarinda, Samarinda, Kalimantan Timur, Indonesia, 75112. It's situated in the Samarinda area of Indonesia, known for its vibrant atmosphere and local culture. The hotel is approximately 3 km from the city center.

How to go to Mercure Samarinda from Airport

Navigating your way from the airport to Mercure Samarinda is a breeze with several convenient options. Whether you're looking for a quick hotel transfer or a budget-friendly journey, Samarinda has you covered. Here's a breakdown of how to get from the airport to the hotel:

Taxi (Most Direct):
Taxis are readily available outside the arrival terminal. This is the most straightforward option, taking you directly to Mercure Samarinda.
Ride Hailing (Convenient):
Ride Hailing services offer a convenient and often cost-effective way to reach the hotel. Simply book a ride through the app and wait at the designated pick-up point.
Airport Shuttle (Pre-booked):
Some private companies offer airport shuttle services. Booking in advance ensures a hassle-free transfer to Mercure Samarinda.

Tips: For the most convenient route, consider pre-booking a Ride Hailing or arranging an airport shuttle in advance, especially during peak hours.

Mercure Samarinda Reviews & Summary

Want to know all about Mercure Samarinda before you book? Hotel reviews offer valuable insights into the guest experience, helping you make an informed decision. Reading a review hotel can give you a feel for the atmosphere, service, and overall quality of your stay. Guests consistently praise Mercure Samarinda for its comfortable accommodations, friendly staff, and convenient location. The hotel's standout features include its rooftop pool with panoramic city views and its delicious breakfast buffet. One recent guest raved, "The perfect place to stay in Samarinda! Excellent service, clean rooms, and a fantastic location. Highly recommended!"

Mercure Samarinda Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Understanding the different hotel bedroom types available at Mercure Samarinda ensures you get the perfect fit for your needs and preferences. From spacious suites to cozy standard rooms, there's a category of hotel rooms for every traveller.

Superior Room:
Offers comfortable accommodation with city views, available in smoking and non-smoking options. Features a shower.
Deluxe Room:
A more spacious option with enhanced amenities, city views, and both smoking and non-smoking choices. Includes a bathtub.
Executive Suite:
The most luxurious option, featuring a separate living area, panoramic views, and a bathtub. Non-smoking only.

Please note that Mercure Samarinda is not a pet-friendly hotel.

Hotel Facilities in Mercure Samarinda

Looking for top-notch hotel amenities? Mercure Samarinda offers a wide range of hotel facilities to ensure a comfortable and enjoyable stay. From relaxing leisure options to convenient services, this hotel has something for everyone.

Swimming Pool:
Enjoy a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
Fitness Center:
Stay active during your trip with the well-equipped fitness center. Open 24 hours.
Spa:
Indulge in a relaxing massage or treatment at the hotel spa. Open from 10:00 AM to 10:00 PM (extra fees apply).
Kids' Club:
Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
Business Center:
Stay connected and productive with the hotel's business center, offering printing and fax services. Open 24 hours.

Hotel Buffet or Restaurant/Cafe in Mercure Samarinda

Indulge in a culinary journey at Mercure Samarinda's exceptional dining options. Whether you're craving a hearty hotel buffet or a quick bite at the hotel cafe, there's something to satisfy every palate. Discover the diverse flavours and delightful ambiance of the hotel's restaurants.

Mahakam Restaurant:
Offers an extensive international buffet for breakfast, lunch, and dinner. Price per person: SGD 30. Opening hours: 6:00 AM to 10:00 PM. Signature dish: Nasi Goreng.
Lobby Lounge:
A relaxed setting for coffee, tea, and light snacks. Price range: SGD 5-15. Opening hours: 9:00 AM to 11:00 PM.

Mercure Samarinda Airport pickups and How to Book

Need a convenient hotel to airport transfer? Mercure Samarinda offers airport pick-up services to ensure a smooth and stress-free arrival. Enjoy the comfort of a private transfer directly to the hotel. To book a hotels with airport shuttle, simply contact the hotel directly at least 24 hours in advance. Provide your flight details and estimated arrival time, and the hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Exploring Samarinda is easy with convenient access to public transportation. Discover the nearby MRT station and bus stops nearby, making it simple to navigate the city. Whether you're heading to a business meeting or a tourist attraction, public transport offers an affordable and efficient way to get around.

Bus Stop Jalan Imam Bonjol:
Located approximately 500 meters from the hotel.
Bus Stop Jalan Pahlawan:
Located approximately 800 meters from the hotel.

Public transport cards can be purchased at convenience stores and bus terminals.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Samarinda offers a variety of nearby places to go that are perfect for kids and adults alike. From exciting theme parks to fascinating cultural sites, there's no shortage of things to see nearby.

Mahakam River Cruise:
Enjoy a scenic boat trip along the Mahakam River. Distance from hotel: 2 km. Price: SGD 15 per person.
Samarinda Central Plaza:
A large shopping mall with a cinema and arcade. Distance from hotel: 1 km. Free entry.
Teluk Lerong Garden:
A beautiful park with playgrounds and green spaces. Distance from hotel: 4 km. Free entry.
Museum Mulawarman:
Explore the history and culture of the Kutai Kingdom. Distance from hotel: 10 km. Price: SGD 5 per person.
Islamic Center Samarinda:
A stunning mosque with impressive architecture. Distance from hotel: 5 km. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Mercure Samarinda (Samarinda)

Discover the delightful nearby dining options around Mercure Samarinda. From trendy cafes to authentic local restaurants, there's a culinary adventure waiting just steps away. Explore the diverse flavours of Samarinda and indulge in the best food eatiries near me.

Cafes/Restaurants:

Excelso Coffee:
A popular coffee chain serving a variety of coffee drinks and light meals.
Pizza Hut:
A well-known pizza restaurant offering a range of pizzas, pasta, and appetizers.
Kentucky Fried Chicken (KFC):
A fast-food chain specializing in fried chicken and other quick bites.

Local Street Food:

Nasi Goreng:
Indonesian fried rice with various toppings.
Sate:
Grilled meat skewers served with peanut sauce.
Soto:
Traditional Indonesian soup with meat and vegetables.
Gado-Gado:
Indonesian salad with peanut sauce dressing.
Martabak:
Savory or sweet pancake filled with various ingredients.

Shopping places near Mercure Samarinda (Samarinda)

Looking for nearby shopping destinations? Mercure Samarinda is conveniently located near a variety of shops near me, from modern malls to bustling markets. Discover the best places to indulge in some retail therapy and find everything you need.

Samarinda Central Plaza:
A large shopping mall with a wide range of stores and restaurants.
Big Mall Samarinda:
Another popular shopping destination with a variety of international and local brands.
Pasar Pagi:
A traditional morning market offering fresh produce, local snacks, and clothing.

Other Places to Stay Near Mercure Samarinda

Looking for alternative accommodations? Samarinda offers a range of options to suit every budget and preference. Discover the best hotel nearby, from luxurious five-star hotels to affordable three-star hotels nearby.

Luxury/5-Star Hotels Nearby:

Hampton by Hilton Samarinda:
Offers modern accommodations and excellent amenities.
Swiss-Belhotel Borneo Samarinda:
Features a rooftop pool and stunning city views.
ASTON Samarinda Hotel & Convention Center:
Provides spacious rooms and a convention center.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Midtown Hotel Samarinda:
Offers comfortable rooms and a convenient location.
HARRIS Hotel Samarinda:
Features a modern design and a range of facilities.
Favehotel Samarinda:
Provides affordable accommodations with a stylish touch.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

Hotel Mesra Samarinda:
Offers budget-friendly accommodations with essential amenities.
Radja Hotel Samarinda:
Provides simple and comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at Mercure Samarinda? With its convenient location, comfortable accommodations, and excellent amenities, it's the perfect choice for your trip to Samarinda. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals and promotions. Book your room booking through Traveloka for a seamless and hassle-free experience. Explore more options and find the perfect accommodation for your needs: book cheap hotels in Indonesia and discover cheap hotels nearby.

All facilities in Mercure Samarinda

Others

Transportation

Bus/truck parking
Valet parking

Public Facilities

Parking
WiFi in public area

Hotel Services

Concierge
24-hour Receptionist

Things to Do

Outdoor pool

General

Swimming pool

In-room Facilities

Accommodation Policy & General Information in Mercure Samarinda

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Number of floors in Mercure Samarinda	13
Another facilities in Mercure Samarinda	Bus/truck parking, Valet parking, WiFi in public area, Concierge, 24-hour Receptionist

Frequently asked question in Mercure Samarinda

Is Mercure Samarinda parking free for hotel guests, and do you offer valet parking services?

Parking at Mercure Samarinda is complimentary for hotel guests. We don't currently offer valet parking services, however, ample hotel parking is available for your convenience. Should you require assistance with your luggage, please don't hesitate to ask a member of our team.

Does Mercure Samarinda offer hotel smoking rooms or designated smoking areas for guests?

I'd recommend contacting Mercure Samarinda directly to confirm their smoking policy. While some hotels offer hotel smoking rooms or designated smoking areas, policies vary. Checking with the hotel ensures you have the most up-to-date and accurate information regarding their smoking facilities before your stay.

Does Mercure Samarinda offer free hotel Wi-Fi for guests during their stay?

To confirm whether Mercure Samarinda provides complimentary hotel wifi access, it's best to check directly with the hotel. Their website or contacting them via phone or email will give you the most up-to-date and accurate information regarding their wifi policy for guests. Many hotels offer free wifi, but it's always wise to verify before your stay.

Where is the nearest MRT station or bus stops nearby Mercure Samarinda? What are the top visitor attractions near the hotel?

The nearest bus stops are a short walk from Mercure Samarinda; precise locations are best checked using a map app or by asking reception. Unfortunately, there isn't an MRT station nearby. Regarding visitor attractions, you'll find several things to do nearby, depending on your interests. Local information and maps will help you discover the best options for your visit.

Is Mercure Samarinda a pet friendly hotel?

I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Mercure Samarinda is a pet-friendly hotel, I recommend checking their official website or contacting them directly. Their website or customer service team will be able to confirm whether they welcome pets and what their pet policy entails. Many hotels advertise themselves as pet-friendly hotels or animal-friendly hotels, so look for this information on their site.

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More Reviews from Other Guests in Mercure Samarinda

Overall Ratings & Reviews Mercure Samarinda

Traveloka (1,977)

Other sources (10)

8.7

Very Good

From 1,977 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

8.9

Meal

8.8

Location

8.9

Service and Facilites

8.8

Summarized by AI

Staff Behavior

Guests consistently praise the staff at Mercure Hotel Samarinda for their friendliness, helpfulness, and attentiveness. Many reviewers highlight the positive interactions with staff members, noting their willingness to go above and beyond to ensure a pleasant stay. The exceptional service provided by the staff is a recurring theme in guest feedback, contributing significantly to the overall positive experience.

Family-Friendly

The Mercure Hotel Samarinda is frequently recommended for family vacations, with guests appreciating the convenient location and family-friendly amenities. The swimming pool is a popular spot for children, and the hotel's proximity to malls and other attractions makes it easy for families to explore the area. The comfortable and clean rooms, combined with the attentive service, ensure a pleasant and memorable stay for families.

Food Quality

Guests consistently enjoy the quality of the food at Mercure Hotel Samarinda. Many reviewers mention that the food is delicious and that they enjoy the variety of options available. The enjoyable dining experience contributes positively to their overall stay, making it a memorable aspect of their visit.

People often mention about Mercure Samarinda

All

Bedroom (73)

Staff Friendliness (71)

Ambiance (71)

Distance to City Center (63)

Room Space (63)

Hotel Area (60)

Taste (60)

Variety (58)

Accessibility (57)

Bathroom (57)

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Traveler Reviews Mercure Samarinda

Number of reviews per page

Customer reviews

Verified Traveler

8.5

/10

Reviewed 1 week(s) ago

Staying at the Mercure Samarinda Hotel was impressive, what I liked most was the food at breakfast which was tastier than other hotels, thank you Mercure for making an impression

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1 people find it helpful

Accommodation's Reply

01 Apr 2026

Dear Valued Guest, We are pleased to inform you that the Mercure Samarinda Hotel would like to express our gratitude for taking the time to write a review of our hotel. We are delighted to hear that you enjoyed your stay at the Mercure Samarinda, especially the quality of the breakfast. Your compliments motivate our team to continue striving to provide the highest quality service and food. We hope to welcome you back again in the future for another memorable experience. Sincerely, Seto Marzono, General Manager

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Siti H. S.

Leisure

8.7

/10

Reviewed 2 week(s) ago

The room was comfortable, but the toilet was a bit smelly, the blower wasn't working properly, and breakfast was only for 1 adult and 1 child under 5. A husband, wife, and child would have to pay an additional 200,000++ Rupiah. Breakfast is usually for 2 adults everywhere.

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Ridha S.

Leisure

10.0

/10

Reviewed 2 week(s) ago

Masya Allah, the hotel staff was very friendly and helpful during the check-in process. Thank you also to Hotel Mercure for the welcome and welcome fruit. Alhamdulillah, during my stay and vacation at Mercure Hotel, I was very impressed, from the service to the best facilities, the comfort and cleanliness of the room were prioritized, so it was very happy and comfortable for the children during the vacation. Always success Hotel Mercure Samarinda. The best Accor hotel in Kalimantan ✨

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H***l

9.7

/10

Reviewed 2 week(s) ago

The staff are friendly, the AC is noisy and the food menu is not very varied, overall everything else is quite okay.

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d***o

Staycation

9.7

/10

Reviewed 3 week(s) ago

Nice place, good service, in the city center

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Accommodation's Reply

28 Mar 2026

Dear Valued Guest, We would like to inform you from Mercure Samarinda Hotel that we appreciate your positive feedback regarding your recent stay. Your feedback is a great encouragement to us, and we strive to continue providing the best possible service to all our guests. At Mercure, guest comfort is our top priority, and therefore we will continue to maintain the quality of our service. The entire team at Mercure Samarinda Hotel looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

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Lelen G.

Business

10.0

/10

Reviewed 5 week(s) ago

Everything felt comfortable. I'll definitely stay here again next time.

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1 people find it helpful

Accommodation's Reply

13 Mar 2026

Dear Ms. Lelein G., This is a message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

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ready g.

10.0

/10

Reviewed 7 week(s) ago

My first stay with my family during Ramadan. The sahur service was excellent and the staff were very friendly... It was great.

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Accommodation's Reply

27 Feb 2026

Dear Mr. Ready G., Mercure Samarinda Hotel would like to express our gratitude for your positive feedback regarding your recent stay with your family at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to strive to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marsono, General Manager

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Agustine M. a.

10.0

/10

Reviewed 7 week(s) ago

The hotel staff is very friendly, room service is also prompt.

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Accommodation's Reply

27 Feb 2026

Dear Mrs. Augustine M.A., This is a brief message from Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

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F***a

Staycation

5.6

/10

Reviewed 8 week(s) ago

Hmm, honestly a disappointing first experience, for this price range I personally would have been better off somewhere else, the room I booked was a king size on the top floor, but I got single beds that were put together, and on the cover of the card that was given, it was covered with a sticker that said the room should have been on the 15th floor but became the 7th floor, when I first entered I was a bit shocked by the carpet that could be said to be dirty with lots of stains from who knows what spills, I had made a reservation well in advance and thought I would get what I wanted, but instead I got a mediocre room, which was very unfortunate, the room that was supposed to be a single bed was given to a guest who booked a king size bed, by putting two single beds together, thanks, I will not be going back again.

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Accommodation's Reply

01 Apr 2026

Dear Valued Guest, Mercure Samarinda Hotel would like to inform you that we appreciate you taking the time to write a review about our services and facilities. We apologize that your stay did not meet your expectations. We have forwarded your feedback to the relevant department and will prioritize and address these issues to prevent such incidents from happening again in the future. We hope this will not negatively impact your positive impression of Mercure Samarinda Hotel and that you will have an even better and more memorable stay with us in the future. Sincerely, Seto Marzono, General Manager

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W***n

Leisure

10.0

/10

Reviewed 8 week(s) ago

Staying at the Mercure was very comfortable, with friendly staff who greeted and served guests, complete facilities, and clean, comfortable rooms. Overall, the stay was very enjoyable. 🏽

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Accommodation's Reply

27 Feb 2026

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Ainun M. N.

Staycation

10.0

/10

Reviewed 11 week(s) ago

The staff is fast, very friendly

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Accommodation's Reply

29 Jan 2026

Dear Mr. Ainun M.N., This is a message from Mercure Samarinda Hotel. We would like to express our gratitude for your positive feedback regarding your stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and therefore we will continue to strive to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

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wandy j.

10.0

/10

Reviewed 13 week(s) ago

The hotel is very suitable for a family staycation

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Accommodation's Reply

29 Jan 2026

Dear Ms. Wendy J., This is a message from Mercure Samarinda Hotel. We would like to express our gratitude for your positive feedback regarding your stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best possible service to all our guests. At Mercure, guest comfort is our top priority, and therefore we will continue to strive to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you and your family again for an even better experience. Sincerely, Seto Marzono, General Manager

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Nurul F.

10.0

/10

Reviewed 14 week(s) ago

Hotel. Clean, well lit, and very responsive staff.

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Accommodation's Reply

29 Jan 2026

Dear Mr. Nurul, Sincerely, Mercure Samarinda Hotel. Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. Your feedback encourages us to continue striving to provide the best service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to strive to maintain the quality of our service. The entire Mercure Samarinda Hotel team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

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Herdyansyah M.

Leisure

9.7

/10

Reviewed 15 week(s) ago

The staff were honest. When I checked out, my child's tab was left in the room. After confirming, it turned out it was still there.

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1 people find it helpful

Accommodation's Reply

29 Dec 2025

Dear Valued Guest, Mercure Samarinda Hotel would like to express our gratitude for your positive feedback regarding your recent stay. Your feedback motivates us to continue providing the best possible service to all our guests. At Mercure, we are committed to honest and reliable service, and we are pleased that you felt this during your stay. The entire Mercure Samarinda Hotel team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

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F***i

Leisure

10.0

/10

Reviewed 16 week(s) ago

The staff is very good at service.

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Accommodation's Reply

29 Dec 2025

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H***i

9.4

/10

Reviewed 16 week(s) ago

All the hotel staff are very friendly, it was a very pleasant and memorable stay at the Mercure Hotel ⭐⭐⭐⭐⭐

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Accommodation's Reply

29 Dec 2025

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Verified Traveler

10.0

/10

Reviewed 19 week(s) ago

A comfortable hotel with friendly and responsive staff. Complete facilities, close to places of worship (churches) and a mall.

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Accommodation's Reply

29 Dec 2025

Dear Valued Guest, Mercure Samarinda Hotel is pleased to express our gratitude for your positive feedback on your recent stay. This motivates us to continue providing the best possible service to all our guests. We are delighted that you enjoyed your stay with the hotel's facilities and the friendly and prompt service from our staff. The entire Mercure Samarinda Hotel team looks forward to welcoming you back again for another memorable experience. Sincerely, Seto Marzono, General Manager

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Maria E.

Business

9.4

/10

Reviewed 19 week(s) ago

I was a bit disappointed because I requested a room with a view of the Mahakam River but was given one on the slightly rundown side of town, limiting my view of the outside. And the bathroom was less than tidy.

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Accommodation's Reply

29 Dec 2025

Dear Ms. Maria E., With highest regards from Mercure Samarinda Hotel, Thank you for your positive feedback regarding your recent stay at Mercure Samarinda. We apologize if the room provided did not meet your expectations. We do our best to accommodate your request, subject to availability at check-in. We also appreciate your feedback regarding the cleanliness of the bathroom, and we will contact the relevant department to ensure our hygiene standards are maintained. The entire Mercure Samarinda Hotel team looks forward to welcoming you back for an even better experience. Sincerely, Seto Marzono, General Manager

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Verified Traveler

10.0

/10

Reviewed 19 week(s) ago

The staff is friendly, the service is very good, the food is also delicious, the furniture etc. is also very nice and modern! I like it, I will come here again every time I go to Saamrinda

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Accommodation's Reply

29 Dec 2025

Dear Valued Guest, We would like to inform you from Mercure Samarinda Hotel that we appreciate your positive feedback regarding your recent stay. Your feedback motivates us to continue providing the best possible service to all our guests. We are pleased that you were satisfied with the hotel's facilities and that the quality of our service and food met your expectations. The entire Mercure Samarinda Hotel team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

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T***s

8.0

/10

Reviewed 19 week(s) ago

Service excellence, very clean hotel

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Accommodation's Reply

29 Dec 2025

Dear Valued Guest, Mercure Samarinda Hotel would like to express our gratitude for your positive feedback regarding your recent stay. Your feedback is a great encouragement to us, and we strive to continue providing the best possible service to all our guests. At Mercure, guest comfort is our top priority, and we will continue to maintain the quality of our service. The entire Mercure Samarinda team looks forward to welcoming you back again for an even better experience. Sincerely, Seto Marzono, General Manager

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