8.6
Very Good
From 963 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.6

Location

8.5

Service and Facilites

8.7

People often mention about Grand Valonia
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Ambiance (71)
Bedroom (60)
Distance to City Center (58)
Staff Friendliness (56)
Bathroom (56)
Hotel Area (53)
Accessibility (47)
Check-in/out Time (43)
Room Space (42)
Surroundings (41)
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Traveller Reviews Grand Valonia

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40
Customer reviews
Joko B.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Quite good, spacious room, but no television channels.
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Accommodation's Reply
21 May 2026
Dear Mr. Jogo, Sincerely yours, Grand Wallonia Jember Hotel. Thank you for taking the time to share your feedback regarding the facilities and services at our hotel restaurant. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We sincerely apologize that you found our facilities and services unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our staff or management so that we can ensure your stay exceeds your expectations. Once again, we appreciate your feedback and your understanding. We are committed to providing the best possible experience, and we hope to welcome you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 2 week(s) ago
The room smells musty, and the AC is not cold even though it is in a new building.
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Accommodation's Reply
21 May 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for your feedback regarding the facilities and services at our hotel's restaurant. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities and services unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our staff or management to ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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s***i
icon-origin-TRAVELOKA
8.3
/10
Reviewed 2 week(s) ago
For that price, it's okay, but we chose the wrong room because there were many reviews in the new building. We thought we would get a room in the new building, but it turned out we chose the old building, it was a bit damp, but it was okay for that price. Hopefully, the old building can be renovated so it's not damp, Sis.
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Accommodation's Reply
16 May 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all our guests with comfortable and high-quality facilities, and it is very encouraging to hear that our efforts have been successful. Thank you for your valuable feedback; it helps us improve our services and facilities in the future. If you have any further suggestions or special requests, please contact our staff. We will do our best to meet your needs with prompt, friendly, and attentive service. Thank you again for your excellent review. We hope to welcome you back to our hotel soon. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff were very friendly and very helpful with the problems I experienced, such as when I was confused about where my room was located, they immediately offered to take me there.
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Accommodation's Reply
04 May 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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R***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
My stay at this place was excellent. Upon arrival, I was greeted by friendly hotel staff. The room was well-equipped, comfortable, and very spacious. I highly recommend this affordable hotel with excellent amenities. I found the breakfast to be quite good, except the fried rice was a little too dry, and I received a spicy egg instead of a sunny-side-up egg. Thank you for offering such a great stay.
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Accommodation's Reply
30 Apr 2026
Dear Guests, A warm greeting from all staff at Hotel Gran Valonia. Thank you very much for your kind words regarding our hotel facilities. We are delighted to hear that you enjoyed your stay. Our hotel always strives to provide all guests with comfortable and high-quality service, and we sincerely appreciate your feedback. Your valuable comments will be greatly used to improve our services and facilities in the future. If you have any further requests or special needs, please do not hesitate to speak to our staff. We promise to provide meticulous, warm, and professional service to meet your needs. Thank you again for your kind review. We look forward to welcoming you back again. Sincerely, Muhammad Noval Mukolovin, General Manager, Hotel Gran Valonia, Café & Park
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Priyo I.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Fast response when there are problems and refund requests
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Accommodation's Reply
30 Apr 2026
Dear Mr. Priyo, From Grand Wallonia Jember Hotel, we respectfully request your positive review regarding our hotel facilities. We are delighted to hear that you were satisfied during your stay. We strive to provide all our guests with comfortable and high-quality facilities, and it is very encouraging to hear that our efforts have been successful. If you have any suggestions or special requests, please feel free to contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your wonderful review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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A***F
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 week(s) ago
For staying overnight, the room is worth it... If possible, install an exhaust fan in the bathroom, so that the smell in the bathroom can be removed....👌
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Accommodation's Reply
13 Apr 2026
Dear Valued Guests, Grand Wallonia Jember Hotel would like to express our sincere gratitude for your positive feedback regarding our hotel facilities. We are delighted to hear that you were satisfied with your stay. We are committed to providing all our guests with comfortable and high-quality facilities, and it is gratifying to see our efforts bear fruit. Thank you for your feedback; your comments are invaluable and help us improve our facilities and services in the future. If you have any further suggestions or special requests, please contact our staff. We will do our best to meet your needs with attentive, friendly, and dedicated service. Thank you for your excellent review. We hope to welcome you back to our hotel again in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Friendly staff, clean rooms but smell a bit musty, there is a swimming pool but it is not well maintained
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you enjoyed your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. Thank you for your feedback; it is invaluable and helps us improve our facilities and services in the future. If you have any further suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you again for your wonderful review. We hope to welcome you back to our hotel soon. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The place is a bit inside a village/housing area, but there are many cafe options around.
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2 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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W***t
icon-origin-TRAVELOKA
8.6
/10
Reviewed 10 week(s) ago
The bathroom is not very clean, the food is not very varied, the hotel entrance is very far.
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Accommodation's Reply
26 Mar 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities to be unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet that standard during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our reception or management team so that we can ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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D***e
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 13 week(s) ago
Maybe you could pay more attention to the cleanliness of the room.
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Accommodation's Reply
26 Mar 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our reception or management team so that we can ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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Henri
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The hotel staff is very friendly and the hotel is very comfortable. Recommended.
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1 people find it helpful
Accommodation's Reply
09 Feb 2026
Dear Mr. Henry, Sincerely, Grand Wallonia Jember Hotel. We appreciate your positive review regarding our hotel facilities. We are delighted to hear that you were satisfied during your stay. We strive to provide all our guests with comfortable and high-quality facilities, and it is very encouraging to hear that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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A***e
icon-origin-TRAVELOKA
6.0
/10
Reviewed 17 week(s) ago
The room is very inadequate...including the wardrobe and the room walls which are very dirty...
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2 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our reception or management team so that we can ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The hotel staff is very friendly and ready to help customers.
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Accommodation's Reply
29 Jan 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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S***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Friendly hotel staff, luxurious facilities, cold air conditioning, clean bathroom, and very comfortable room
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Accommodation's Reply
29 Jan 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 19 week(s) ago
not clean, too crowded, like the cost, old building
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Accommodation's Reply
29 Jan 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities to be unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet that standard during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our reception or management team so that we can ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 20 week(s) ago
The room is damp, a bit smelly, there is no wifi, I have reported that there is no FU. There are cockroaches, maybe because it is damp.
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Accommodation's Reply
15 Jan 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities to be unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet that standard during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our reception or management team so that we can ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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Verified Traveler
icon-origin-TRAVELOKA
8.2
/10
Reviewed 20 week(s) ago
I stayed one night in the old building, and I got a corner room on the third floor. It was quite clean.
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1 people find it helpful
Accommodation's Reply
08 Jan 2026
Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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sandiaga u.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 21 week(s) ago
The room's AC isn't cold, especially room no. 303 deluxe
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1 people find it helpful
Accommodation's Reply
15 Jan 2026
Dear Ms. Sandiagar, Sincerely yours, Grand Wallonia Jember Hotel. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your review, as it helps us continuously improve our services and facilities. We are deeply sorry that you found our facilities unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay at our hotel again in the future, please contact our reception or management to ensure your stay exceeds your expectations. Once again, we appreciate your review and your understanding. We are committed to providing the best possible experience, and we hope to welcome you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel
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Andik P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 21 week(s) ago
The hotel building resembles an old house, unlike most hotels. The bathroom is poorly maintained. Hotel facilities, such as the swimming pool and cafe, are very far from access, and the atmosphere is somewhat scary. The hotel is located in a residential area and is not recommended.
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Accommodation's Reply
08 Jan 2026
Dear Mr. Andik, Sincerely yours, Grand Wallonia Jember Hotel. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your review, as it helps us continuously improve our services and facilities. We are deeply sorry that you found our facilities unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay at our hotel again in the future, please do not hesitate to contact our reception or management so that we can ensure your stay exceeds your expectations. Once again, we appreciate your review and your understanding. We are committed to providing the best possible experience, and we hope to welcome you back in the future. Sincerely, Muhammad Noval Mugorrobin, General Manager, Grand Wallonia Cafe & Park Hotel
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Number of reviews per page
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