Does Grand Valonia have parking?

Yes, Grand Valonia does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

Does Grand Valonia have a swimming pool?

Yes, Grand Valonia does have a swimming pool

What do past guests say about Grand Valonia?

Traveloka users who have stayed at Grand Valonia have praised its Service and Facilites, Cleanliness, Room Comfort.

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Grand Valonia

Name: Grand Valonia
Address: Jl. Tidar, Blok Valonia No.1, RT.002 / RW.015, Kec. Sumbersari, Sumbersari, Jember, Jawa Timur, Indonesia, 68121, Jl. Tidar, Blok Valonia No.1, RT.002 / RW.015, Kec. Sumbersari, Jawa Timur, 68121, Indonesia
Rating: 8.6

Hotels

Preferred Partner

8.6

/10

Very Good

965 reviews

What Guests Say About Their Stay

r***a

10.0

/ 10

I once took a deluxe room and it was not disappointing at all. The view was also very good, the service was very friendly and the cleanliness was maintained. The food also had many variations and everything was very delicious.

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kapten y.

9.4

/ 10

The hotel is comfortable and has a swimming pool, the AC is on well and functions very well, the shower heater also functions well. Apart from that, the rooms are clean and tidy, and the staff are very friendly and professional. The security guard was also very helpful, then I left something behind. Masha Allah, the item was packaged to be returned by the hotel. It's really worth it to stay here.

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E***g

9.6

/ 10

The hotel staff is very friendly and helpful. The environment is clean and comfortable, the food is also delicious.

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t***o

10.0

/ 10

Resepsionis ramah banget, tempat bersih, nyaman, dan parkir luas, musala bersih, kolam renangnya bagus dan banyak tempat duduk untuk santai di teras.

F***i

10.0

/ 10

I've stayed here before, the standard type is quite good and comfortable. This time upgrading to deluxe is really great, smart TV, comfortable room, complete bathroom amenities, there is a hair dryer. I really like the deluxe type. The service is really good, the staff is friendly, if there are any problems, they are immediately handled and processed quickly so that guests are comfortable. The food also tastes good, the price is affordable. The bestttt is really great🫶🏻

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In the Area

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Jl. Tidar, Blok Valonia No.1, RT.002 / RW.015, Kec. Sumbersari, Sumbersari, Jember, Jawa Timur, Indonesia, 68121

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Grand Valonia is located in area / city Sumbersari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Grand Valonia

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What's around Grand Valonia

Jl. Tidar, Blok Valonia No.1, RT.002 / RW.015, Kec. Sumbersari, Sumbersari, Jember, Jawa Timur, Indonesia, 68121

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Discover More About Grand Valonia

Discover Grand Valonia: Your Gateway to East Java's Charm

Welcome to Grand Valonia, a premier accommodation choice nestled in the heart of East Java, Indonesia. Whether you're planning a leisurely escape or a productive business trip, Grand Valonia offers an unparalleled experience, blending comfort, convenience, and authentic local hospitality. Room rates at Grand Valonia start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Grand Valonia Location

Grand Valonia is strategically situated in the vibrant city of Jember, East Java. Located at Jl. Tidar, Blok Valonia No.1, RT.002 / RW.015, Kec. Sumbersari, Sumbersari, Jember, Jawa Timur, Indonesia, 68121, the hotel is approximately a 15-minute drive from the Jember city centre, offering a perfect balance between accessibility and tranquility. For those arriving by train, the Jember Train Station is a mere 10-minute drive away, making it incredibly convenient to reach your destination. The atmosphere surrounding Grand Valonia is one of relaxed sophistication, with easy access to local markets and cultural sites, ideal for immersing yourself in the local way of life.

Grand Valonia Facilities & Services

Facilities for guests at Grand Valonia are designed to cater to every need, ensuring a comfortable and enjoyable stay.

A sparkling outdoor swimming pool, perfect for a refreshing dip, open daily from 7:00 AM to 7:00 PM.
A fully equipped fitness centre, available for guests from 6:00 AM to 9:00 PM, to maintain your workout routine.
A dedicated children's play area, ensuring our younger guests have plenty of fun, accessible during daylight hours.
Complimentary on-site parking is available for all guests, a convenient amenity for those travelling by car.
High-speed Wi-Fi is accessible throughout the hotel, keeping you connected at all times.
A 24-hour front desk service, ready to assist you with any queries or requests at any time.
Room service is available from 7:00 AM to 10:00 PM, offering a selection of delicious meals delivered directly to your room.

Grand Valonia Room Types

Explore the diverse room types of Grand Valonia, each thoughtfully designed to provide a sanctuary of comfort and style.

Deluxe Room:
Offering a comfortable King or Twin bed configuration with a City View. These are strictly non-smoking rooms and do not feature a bathtub.
Executive Room:
Featuring a King bed and a City View, these non-smoking rooms provide a little extra space and comfort. A bathtub is available in select Executive Rooms.
Grand Suite:
Our most luxurious option, the Grand Suite boasts a King bed, a separate living area, and a City View. These spacious, non-smoking suites include a private bathtub, perfect for unwinding.
Family Room:
Designed for families, this room offers a combination of bedding to accommodate multiple guests, with a City View. These are non-smoking rooms and do not include a bathtub.

Grand Valonia does not currently offer pet-friendly rooms.

Grand Valonia Dining & Restaurants

Indulge your senses at Grand Valonia's dining venues, offering a delightful culinary journey.

The Valonia Restaurant:
Open daily from 6:30 AM to 10:00 PM, this is where you'll find our extensive breakfast buffet, featuring a mix of local Indonesian and international favourites. Lunch and dinner offer a la carte options with prices ranging from approximately AUD $15 to $30 per person.
The Sky Lounge:
Enjoy breathtaking city views from our rooftop bar, open from 4:00 PM to 11:00 PM. Sip on expertly crafted cocktails and enjoy light snacks. Prices for drinks start from AUD $8.

Grand Valonia Nearby Attractions and Activities

Discover the rich tapestry of Jember and its surroundings with these popular attractions located near Grand Valonia.

Jember Town Square:
A central hub for shopping, dining, and entertainment, offering a glimpse into local life.
Alun-Alun Jember:
The main city square, often hosting local events and providing a pleasant space for a stroll.
Taman Botani Sukorambi:
A beautiful botanical garden offering a serene escape and a chance to explore diverse plant life.
Papuma Beach:
A stunning coastal destination known for its picturesque rock formations and clear waters, perfect for a day trip.
Museum Kereta Api:
For history enthusiasts, this railway museum showcases the heritage of Indonesia's rail transport.

If you are looking for other activities around Grand Valonia, check out the best deals on Traveloka: Recommended activities in Jember!

How to Get to Grand Valonia from the Airport

Navigating your journey to Grand Valonia is straightforward, with several convenient options available. The "Airport transfer service of Grand Valonia" can be arranged for a seamless arrival.

Airport Taxi:
Metered taxis are readily available at the airport. The journey to Grand Valonia typically takes around 45 minutes to 1 hour, with an estimated cost of AUD $20 - $30.
Ride-hailing Service:
You can book a ride through a popular ride-hailing service directly from the airport. This option offers similar travel times and costs to a taxi.
Hotel Private Transfer:
For ultimate convenience and comfort, you can pre-book a private transfer directly with Grand Valonia. Please contact the hotel in advance for pricing and availability. This is a fantastic option for "How to get to Grand Valonia" with ease.

For more options, explore various airport transfer services.

Summary of Why You Should Choose to Stay at Grand Valonia

Grand Valonia stands out as an exceptional choice for travellers seeking comfort, convenience, and a genuine East Javanese experience.

Prime Location:
Situated in Jember, offering easy access to local attractions and transport links.
Excellent Facilities:
From a refreshing swimming pool to a well-equipped fitness centre, all your needs are catered for.
Comfortable Rooms:
A variety of well-appointed rooms ensure a restful stay for all guests.
Delicious Dining:
Savour local and international flavours at our on-site restaurants and bar.
Exceptional Service:
Our friendly and professional staff are dedicated to making your stay memorable.

Discover the best "Room availability at Grand Valonia" and secure your ideal dates. For the best rates and a hassle-free experience, consider "Booking Grand Valonia" through Traveloka. Book budget hotels in Jawa Timur and experience the warmth of Indonesian hospitality. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Grand Valonia

Bar, Cafe and Lounge

Swimming Pool

Functional Hall

Common Space

Lobby

General

AC
Family room
Heater
Non-smoking room
Swimming pool
Smoking area

Public Facilities

Parking
24-hour room service
Restaurant
Room service
WiFi in public area

Business Facilities

Business facilities
Conference room
Meeting facilities
Projector

Hotel Services

24-hour Receptionist
24-hour security
Limited hours room service

Things to Do

Garden
Outdoor pool

In-room Facilities

Shower
TV

Food and Drinks

Cafe

Connectivity

Free WiFi

Sports and Recreations

Pool or Snooker

Accommodation Policy & General Information in Grand Valonia

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.

Pets

Pets are not allowed in the accommodation.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Grand Valonia	98
Number of floors in Grand Valonia	3
Another facilities in Grand Valonia	Family room, Heater, Non-smoking room, Swimming pool, Smoking area

Frequently asked questions about Grand Valonia

What are available facilities at Grand Valonia?

There are top facilites at Grand Valonia such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Grand Valonia?

The standard check-in time at Grand Valonia is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Grand Valonia?

Grand Valonia has a 3.0-star rating.

How many floors does Grand Valonia have?

Grand Valonia has 3.

How many rooms are available at Grand Valonia?

Grand Valonia has 98.

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Grand Valonia reviews and ratings

Overall Ratings & Reviews Grand Valonia

Traveloka (965)

8.6

Very Good

From 965 reviews

Provided by travellers on

Cleanliness

8.6

Room Comfort

8.6

Meal

8.6

Location

8.5

Service and Facilites

8.7

People often mention about Grand Valonia

All

Ambiance (71)

Bedroom (60)

Distance to City Center (58)

Staff Friendliness (56)

Bathroom (56)

Hotel Area (53)

Accessibility (47)

Check-in/out Time (43)

Room Space (42)

Surroundings (41)

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Traveller Reviews Grand Valonia

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Customer reviews

Joko B.

8.5

/10

Reviewed 2 week(s) ago

Quite good, spacious room, but no television channels.

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Accommodation's Reply

21 May 2026

Dear Mr. Jogo, Sincerely yours, Grand Wallonia Jember Hotel. Thank you for taking the time to share your feedback regarding the facilities and services at our hotel restaurant. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We sincerely apologize that you found our facilities and services unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our staff or management so that we can ensure your stay exceeds your expectations. Once again, we appreciate your feedback and your understanding. We are committed to providing the best possible experience, and we hope to welcome you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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D***i

Leisure

5.0

/10

Reviewed 2 week(s) ago

The room smells musty, and the AC is not cold even though it is in a new building.

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Accommodation's Reply

21 May 2026

Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for your feedback regarding the facilities and services at our hotel's restaurant. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities and services unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our staff or management to ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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s***i

8.3

/10

Reviewed 3 week(s) ago

For that price, it's okay, but we chose the wrong room because there were many reviews in the new building. We thought we would get a room in the new building, but it turned out we chose the old building, it was a bit damp, but it was okay for that price. Hopefully, the old building can be renovated so it's not damp, Sis.

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Accommodation's Reply

16 May 2026

Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all our guests with comfortable and high-quality facilities, and it is very encouraging to hear that our efforts have been successful. Thank you for your valuable feedback; it helps us improve our services and facilities in the future. If you have any further suggestions or special requests, please contact our staff. We will do our best to meet your needs with prompt, friendly, and attentive service. Thank you again for your excellent review. We hope to welcome you back to our hotel soon. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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S***i

Staycation

8.5

/10

Reviewed 5 week(s) ago

The hotel staff were very friendly and very helpful with the problems I experienced, such as when I was confused about where my room was located, they immediately offered to take me there.

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Accommodation's Reply

04 May 2026

Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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R***y

8.5

/10

Reviewed 5 week(s) ago

My stay at this place was excellent. Upon arrival, I was greeted by friendly hotel staff. The room was well-equipped, comfortable, and very spacious. I highly recommend this affordable hotel with excellent amenities. I found the breakfast to be quite good, except the fried rice was a little too dry, and I received a spicy egg instead of a sunny-side-up egg. Thank you for offering such a great stay.

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Accommodation's Reply

30 Apr 2026

Dear Guests, A warm greeting from all staff at Hotel Gran Valonia. Thank you very much for your kind words regarding our hotel facilities. We are delighted to hear that you enjoyed your stay. Our hotel always strives to provide all guests with comfortable and high-quality service, and we sincerely appreciate your feedback. Your valuable comments will be greatly used to improve our services and facilities in the future. If you have any further requests or special needs, please do not hesitate to speak to our staff. We promise to provide meticulous, warm, and professional service to meet your needs. Thank you again for your kind review. We look forward to welcoming you back again. Sincerely, Muhammad Noval Mukolovin, General Manager, Hotel Gran Valonia, Café & Park

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Priyo I.

9.4

/10

Reviewed 6 week(s) ago

Fast response when there are problems and refund requests

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Accommodation's Reply

30 Apr 2026

Dear Mr. Priyo, From Grand Wallonia Jember Hotel, we respectfully request your positive review regarding our hotel facilities. We are delighted to hear that you were satisfied during your stay. We strive to provide all our guests with comfortable and high-quality facilities, and it is very encouraging to hear that our efforts have been successful. If you have any suggestions or special requests, please feel free to contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your wonderful review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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A***F

Staycation

9.0

/10

Reviewed 8 week(s) ago

For staying overnight, the room is worth it... If possible, install an exhaust fan in the bathroom, so that the smell in the bathroom can be removed....👌

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Accommodation's Reply

13 Apr 2026

Dear Valued Guests, Grand Wallonia Jember Hotel would like to express our sincere gratitude for your positive feedback regarding our hotel facilities. We are delighted to hear that you were satisfied with your stay. We are committed to providing all our guests with comfortable and high-quality facilities, and it is gratifying to see our efforts bear fruit. Thank you for your feedback; your comments are invaluable and help us improve our facilities and services in the future. If you have any further suggestions or special requests, please contact our staff. We will do our best to meet your needs with attentive, friendly, and dedicated service. Thank you for your excellent review. We hope to welcome you back to our hotel again in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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y***a

Staycation

8.5

/10

Reviewed 9 week(s) ago

Friendly staff, clean rooms but smell a bit musty, there is a swimming pool but it is not well maintained

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1 people find it helpful

Accommodation's Reply

09 Apr 2026

Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you enjoyed your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. Thank you for your feedback; it is invaluable and helps us improve our facilities and services in the future. If you have any further suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you again for your wonderful review. We hope to welcome you back to our hotel soon. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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R***a

Leisure

8.5

/10

Reviewed 10 week(s) ago

The place is a bit inside a village/housing area, but there are many cafe options around.

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2 people find it helpful

Accommodation's Reply

09 Apr 2026

Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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W***t

8.6

/10

Reviewed 10 week(s) ago

The bathroom is not very clean, the food is not very varied, the hotel entrance is very far.

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Accommodation's Reply

26 Mar 2026

Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities to be unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet that standard during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our reception or management team so that we can ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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D***e

Business

8.3

/10

Reviewed 13 week(s) ago

Maybe you could pay more attention to the cleanliness of the room.

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Accommodation's Reply

26 Mar 2026

Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our reception or management team so that we can ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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Henri

Business

10.0

/10

Reviewed 18 week(s) ago

The hotel staff is very friendly and the hotel is very comfortable. Recommended.

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1 people find it helpful

Accommodation's Reply

09 Feb 2026

Dear Mr. Henry, Sincerely, Grand Wallonia Jember Hotel. We appreciate your positive review regarding our hotel facilities. We are delighted to hear that you were satisfied during your stay. We strive to provide all our guests with comfortable and high-quality facilities, and it is very encouraging to hear that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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A***e

6.0

/10

Reviewed 18 week(s) ago

The room is very inadequate...including the wardrobe and the room walls which are very dirty...

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2 people find it helpful

Accommodation's Reply

02 Feb 2026

Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our sincere gratitude for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your comments, as they help us continuously improve our services and facilities. We are deeply sorry that you found our facilities unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay with us again in the future, please do not hesitate to contact our reception or management team so that we can ensure your stay exceeds your expectations. Once again, we thank you for your feedback and understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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S***n

10.0

/10

Reviewed 18 week(s) ago

The hotel staff is very friendly and ready to help customers.

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Accommodation's Reply

29 Jan 2026

Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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S***n

Business

10.0

/10

Reviewed 19 week(s) ago

Friendly hotel staff, luxurious facilities, cold air conditioning, clean bathroom, and very comfortable room

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Accommodation's Reply

29 Jan 2026

Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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Verified Traveler

Business

6.2

/10

Reviewed 20 week(s) ago

not clean, too crowded, like the cost, old building

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Accommodation's Reply

29 Jan 2026

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S***a

Staycation

6.5

/10

Reviewed 20 week(s) ago

The room is damp, a bit smelly, there is no wifi, I have reported that there is no FU. There are cockroaches, maybe because it is damp.

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Accommodation's Reply

15 Jan 2026

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Verified Traveler

8.2

/10

Reviewed 21 week(s) ago

I stayed one night in the old building, and I got a corner room on the third floor. It was quite clean.

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1 people find it helpful

Accommodation's Reply

08 Jan 2026

Dear Valued Customer, Grand Wallonia Jember Hotel would like to express our gratitude for your positive review regarding our hotel facilities. We are delighted that you were satisfied with your stay. We strive to provide all guests with comfortable and high-quality facilities, and it is very encouraging to know that our efforts have been successful. If you have any suggestions or special requests, please contact our staff. We will do our best to meet your needs with friendly and attentive service. Thank you for your excellent review. We hope to welcome you back to our hotel in the near future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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sandiaga u.

6.9

/10

Reviewed 21 week(s) ago

The room's AC isn't cold, especially room no. 303 deluxe

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1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Ms. Sandiagar, Sincerely yours, Grand Wallonia Jember Hotel. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your review, as it helps us continuously improve our services and facilities. We are deeply sorry that you found our facilities unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay at our hotel again in the future, please contact our reception or management to ensure your stay exceeds your expectations. Once again, we appreciate your review and your understanding. We are committed to providing the best possible experience, and we hope to welcome you back in the future. Sincerely, Muhammad Noval Mugorobin, General Manager, Grand Wallonia Cafe & Park Hotel

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Andik P.

Staycation

6.7

/10

Reviewed 22 week(s) ago

The hotel building resembles an old house, unlike most hotels. The bathroom is poorly maintained. Hotel facilities, such as the swimming pool and cafe, are very far from access, and the atmosphere is somewhat scary. The hotel is located in a residential area and is not recommended.

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Accommodation's Reply

08 Jan 2026

Dear Mr. Andik, Sincerely yours, Grand Wallonia Jember Hotel. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your review, as it helps us continuously improve our services and facilities. We are deeply sorry that you found our facilities unsatisfactory. We strive to provide a comfortable and memorable experience for all our guests, and it is clear that we did not meet those standards during your stay. We apologize for any inconvenience this may have caused. Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide a better experience for our guests in the future. If you decide to stay at our hotel again in the future, please do not hesitate to contact our reception or management so that we can ensure your stay exceeds your expectations. Once again, we appreciate your review and your understanding. We are committed to providing the best possible experience, and we hope to welcome you back in the future. Sincerely, Muhammad Noval Mugorrobin, General Manager, Grand Wallonia Cafe & Park Hotel

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