Aston Kemayoran City Hotel

Explore Aston Kemayoran City Hotel

Overall Ratings & Reviews Aston Kemayoran City Hotel

Traveloka (1,493)
Other sources (12)
8.7
Very Good
From 1,493 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.6

Service and Facilites

8.8

People often mention about Aston Kemayoran City Hotel
All
Bedroom (60)
Staff Friendliness (56)
Taste (54)
Ambiance (52)
Bathroom (52)
Room Space (45)
Hotel Area (45)
Variety (45)
Accessibility (43)
Distance to City Center (42)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Aston Kemayoran City Hotel

Number of reviews per page
20
40
Customer reviews
S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The service from the hotel staff is good, the food menu is varied, the hotel is family friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed our service, our diverse menu, and the family-friendly atmosphere. This positive review motivates our entire team to continue striving to provide the best possible experience for all our guests. We sincerely hope to welcome you and your family back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager
Translated by Google Icon
See original
robby s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
I happened to bring a baby, the problem was that the AC couldn't be turned off, even though it was off, there was still AC air coming in because it was central AC. So the baby caught a cold.
Translated by Google Icon
See original
Find this review helpful?
I***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Ok, delicious and good service
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you were comfortable and satisfied with our excellent service. Your feedback inspires our entire team to continue striving to provide the best possible service. We look forward to welcoming you back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager
Translated by Google Icon
See original
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It's a very good hotel and the staff. The hotel was cozy for family and the staff was also friendly.
Find this review helpful?
Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you found our hotel very good, cozy for families, and that our staff were friendly. Your kind feedback truly motivates our team to continue delivering the best service and comfort for our guests. We look forward to welcoming you and your family again in the future. Warm regards, Cyrila Bertania Sari General Manager
Profile Picture
Christophorus B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is comfortable, clean, the breakfast is just right and delicious.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
dede k.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
We only stayed one night for a layover from a holiday trip, but we were pleasantly surprised by the friendly service at the front desk. Even though we arrived late due to the long journey, we weren't tired because we were greeted warmly. The room was well-equipped, with a TV that could stream YouTube and a small refrigerator. The breakfast was also very varied and delicious.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel. We are delighted that you enjoyed your stay, even for a short time, and we are pleased that you had a comfortable journey despite the late arrival, thanks to the friendly and warm service from our reception staff. We are also glad that you were satisfied with the amenities in your room, including the TV with YouTube and mini-fridge, as well as the delicious and varied breakfast. Thank you for choosing our hotel. We hope to welcome you back again soon. Sincerely, General Manager, Sirila Bertania Sari
Translated by Google Icon
See original
N***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
night view, my suggestion is that the room be cleaner, the food is quite varied, the food is delicious
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed our night view and our diverse and delicious cuisine. However, on behalf of management, we apologize if the cleanliness of your room did not meet your expectations. We appreciate your feedback and have forwarded it to the relevant team for future improvements. We hope to welcome you back for an even better stay experience. Sincerely, Cerila Bertania Sari, General Manager
Translated by Google Icon
See original
hriando g.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Thank you for the friendliness of the staff and the extra help with the pillows.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Dec 2025
Dear Mr. Hirando, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you enjoyed the friendliness of our staff and the extra pillows we provided for your comfort. Guest satisfaction is always our top priority. We hope to welcome you back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager
Translated by Google Icon
See original
T***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The front office staff explained things well, the housekeeping staff was very helpful.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
28 Dec 2025
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you were impressed with the excellent service from our front desk staff and the helpful assistance from our housekeeping team. Your compliments motivate us to continue providing the best possible service. We look forward to welcoming you back again. Sincerely, Cyrila Bertania Sari, General Manager
Translated by Google Icon
See original
Esysyam
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Clean hotel room, spacious bathroom, friendly staff
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Dec 2025
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you were satisfied with your clean room, spacious bathroom, and friendly staff. Your comfort and satisfaction are always our top priority. We hope to welcome you back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager
Translated by Google Icon
See original
N***I
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Best location. Always okay to book on the app
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Dec 2025
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed our excellent location and the convenience of booking through our app, which always works well. Your comfort is our top priority. We look forward to welcoming you back soon. Sincerely, Cyrila Bertania Sari, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The room is clean, quite spacious, has a bathtub and a minibar too.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you were pleased with your clean and spacious room, including the bathtub and minibar. Your comfort is always our top priority, and we hope these amenities enhanced your stay. We look forward to welcoming you back soon. Sincerely, Sirila Bertania Sari, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
In the middle of the room there is a large pillar
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your feedback regarding the room condition. We apologize if the pillar in the middle of the room made your stay uncomfortable. This feedback is very important to us and we will take it into consideration to improve the guest experience in the future. If you have the opportunity to stay with us again, please let our team know your room preferences so that we can help you find the most suitable and comfortable room. Sincerely, Cerila Bertania Sari, General Manager
Translated by Google Icon
See original
S***o
icon-origin-TRAVELOKA
5.6
/10
Reviewed 8 week(s) ago
-Check-in time was 30 minutes late. -The room was not soundproof, the noise from other rooms in the hallway entered the room. -Water refill for the room, 2 empty dispenser spots on the 20th floor, replaced after I reported it to the operator. -The room phone line was broken, IT was not available on the weekend. -No hot water, the elevator was unable to accept access cards to the rooms from several guests when coming from the lobby
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel. We apologize for the inconvenience you experienced during your stay, including delays in check-in, noise in the hallway, water filters, in-room telephones not working, hot water system not working, and intermittent elevator malfunctions. The hotel has addressed all your concerns, including re-inspection of in-room amenities, installation of hot water system on each floor, repair of telephone and elevator lines, and maintenance of the hot water system. We value your valuable feedback and will work hard to provide an even better experience for your future stay. Sincerely, Sirila Bertania Sari General Manager
Translated by Google Icon
See original
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Strategic location. Friendly service. Friendly staff and easy check-in.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to know that our excellent location and friendly service team provided you with a comfortable stay. We also appreciate your kindness to our staff who helped facilitate your check-in. We look forward to welcoming you back on your next stay. Best regards, Sirila Bertania Sari General Manager
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Clean rooms, strategic location.
Find this review helpful?
Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We truly appreciate your positive feedback. We’re delighted to hear that you enjoyed our clean rooms and strategic location. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. We look forward to welcoming you back on your next visit. Warm regards, Cyrila Bertania Sari General Manager
F***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Room is clean but the noise from other rooms is heard while walking through the aisle but once in the room, the noise is not heard. The elevator to the parking is really slow, probably because offices are there too
Find this review helpful?
Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We truly appreciate you taking the time to share your experience. We’re glad to hear that you found our rooms clean and comfortable. On behalf of management, We apologize for the noise you experienced in the corridor, as well as the slow elevator access to the parking area. Your feedback is very valuable, and we are coordinating with the related departments to improve elevator flow and overall guest comfort. Thank you once again for your input. We hope to have the pleasure of welcoming you back with an even better experience. Warm regards, Cyrila Bertania Sari General Manager
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The room was very clean, spacious, and had a wide variety of breakfast options. Good job.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed your stay with us. Our location near JIEXPO Kemayoran and our clean and fragrant interior are designed to provide the best possible experience for all our guests. Thank you also for the kind words from housekeeping, Ms. Chendee. Such positive feedback means a lot and it drives our team to continue to provide the best service. We look forward to welcoming you back soon. Sincerely, Cyrila Bertania Sari General Manager
Translated by Google Icon
See original
Profile Picture
Fakhry A. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Good food, friendly staff, clean room atmosphere.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Dear Mr. Fakhri, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you were satisfied with our food, our friendly service from our team, and our clean and comfortable atmosphere in our rooms. Your positive feedback is a driving force for us to continue to strive to provide the best service to all our guests. We look forward to welcoming you back on your next visit. Best regards, Sirila Bertania Sari, General Manager
Translated by Google Icon
See original
r***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel is strategically located for business trips, just a short walk to the office. Breakfast is delicious, and the staff is friendly. The atmosphere is also comfortable 😁 The best
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Valued Guest, Thank you for choosing to stay at Aston Kemayoran City Hotel! We are delighted that you enjoyed your stay with us. With our great location, comfortable rooms and delicious breakfast, your positive feedback will be a driving force for us to continue to provide you with high quality service. We look forward to welcoming you back to Aston Kemayoran City Hotel! Thank you, General Manager Sirila Bertania Sally
Translated by Google Icon
See original
Number of reviews per page
20
40