Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! On behalf of management, please accept our sincere apologies for the inconvenience caused by the lack of clear signage guiding guests to the hotel lobby and basement parking. We truly appreciate your feedback. We will evaluate and improve the wayfinding signage in these areas to make it easier for guests to find the lobby and parking area without confusion. Thank you for bringing this to our attention. We hope to provide you with a more convenient experience on your next visit. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are pleased to hear that you had a good experience during your three-night stay with us. We truly appreciate your kind feedback and are delighted to know that you are planning to come back. We look forward to welcoming you again at Aston Kemayoran City Hotel and providing you with another enjoyable stay. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you felt safe and comfortable during your stay with us. We especially appreciate our team's prompt and helpful assistance in recovering your wallet that you left behind after check-out. Your satisfaction and trust motivate us to continue providing the best service and ensuring the utmost comfort for all our guests. We look forward to welcoming you back to Aston Kemayoran City Hotel on your next visit! Sincerely, Cerila Bertania Sari, General Manager

Dear Mr. Alvy, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you selected Aston Kemayoran City Hotel to accommodate your business needs while attending the JIExpo trade show. Our location near JIExpo will undoubtedly provide you with convenience and relaxation during your business trip. We look forward to serving you with continued comfort and a memorable experience, and we look forward to welcoming you back again in the future. Sincerely, Sirila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you were generally satisfied with your stay. We are pleased that you appreciated the cleanliness of the rooms, the excellent location of the hotel, the varied breakfast menu, and the room size that suited your needs. Thank you for your appreciation and trust. We hope to welcome you back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you were satisfied with your stay and overall experience. Thank you for your kind words and support, which motivates our entire team to continue striving to provide the best possible service. We look forward to welcoming you back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager

Dear Mr. Roni, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you had a smooth, convenient, and efficient experience during your stay with us. Thank you for your compliments and positive feedback, which motivates us to continue providing the best service. We hope to welcome you back to Aston Kemayoran City Hotel again. Sincerely, Cyrila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to know that Aston Kemayoran is your first choice every time you visit Jakarta. Thank you for your appreciation of our team's friendly service and the food we served. Your support and trust drive us to continue striving to provide the best service and experience. We look forward to welcoming you back for another pleasant stay at Aston Kemayoran City Hotel! Sincerely, Sirila Bertania Sari, General Manager

Dear Ms. Ika, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you had a pleasant stay. Thank you for your positive feedback regarding the friendly staff, spacious and clean rooms, and the varied and delicious breakfast. Your compliments inspire our entire team to strive to maintain the quality of service, comfortable rooms, and varied breakfast options for all our guests. We look forward to welcoming you back to Aston Kemayoran City Hotel for your next stay. Sincerely, Cerila Bertania Sari, General Manager

Dear Ms. Hilda, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you found Aston Kemayoran City Hotel to be a valuable choice in the Kemayoran area. Thank you for your trust and appreciation. We will continue to strive to provide excellent service, comfort, and a memorable stay for all our guests. We look forward to welcoming you back to Aston Kemayoran City Hotel on your next visit. Sincerely, Cerila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed our friendly service, clean hotel, delicious food, and convenient location during your stay. Thank you for your positive review, and we hope to welcome you back to Aston Kemayoran City Hotel again. Sincerely, Cerila Bertania Sari, General Manager

Dear Guests, Thank you for choosing Aston Kemayoran City Hotel for your stay. We sincerely apologize for the inconvenience you experienced during your stay, particularly the room change on the second day and the changes to the amenities provided at the time of booking. We understand that this inconvenience occurred despite your booking for two nights in the same room type and at the same price. We deeply regret that this situation did not meet our expectations and service standards. We are grateful for your valuable feedback. We will strive to improve all aspects of our services, including room types, amenities, and services, to ensure that such an incident never happens again. Thank you again for your valuable feedback. We will do our best to provide you with even better service on your next stay. Thank you. General Manager Cyril Bertania Sari

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed your stay with us. Thank you for your appreciation of our friendly staff, the variety of breakfast options, and the cleanliness and comfort of our spacious rooms and bathrooms. Your positive feedback is an encouragement to our entire team to continue providing the best service and comfortable accommodations for all our guests. We look forward to welcoming you back to Aston Kemayoran City Hotel on your next stay. Sincerely, Cerila Bertania Sari, General Manager

Dear Ms Ony, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to know that you had a good and comfortable stay with us. Your kind feedback is truly appreciated and motivates our team to continue providing the best possible service and hospitality to every guest. We look forward to welcoming you back to Aston Kemayoran City Hotel for another enjoyable stay. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We truly appreciate your wonderful review. We are delighted to know that you enjoyed our spacious and cozy rooms, as well as our convenient location. It is great to hear that our proximity to JIEXPO, nearby office buildings, cafés, and restaurants made your stay more comfortable and enjoyable. Your kind feedback is a great motivation for our team to continue providing exceptional hospitality and memorable experiences for all our guests. We look forward to welcoming you back to Aston Kemayoran City Hotel on your next visit. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We sincerely appreciate your wonderful review and are delighted to know that you had a pleasant and comfortable stay with us. It is great to hear that our convenient city location made it easy for you to travel around and that our team contributed to a memorable experience. A special thank you for recognizing Ibu Riska. We are pleased to know that her attentiveness in informing you about your laptop left behind made a positive difference. We will gladly share your kind words with her, as they serve as great encouragement for our team to continue delivering exceptional service. Thank you once again for your trust and appreciation. We look forward to welcoming you back to Aston Kemayoran City Hotel for another enjoyable stay. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to know that you had a pleasant stay with us and that you found our hotel clean and comfortable during your visit. Your kind feedback is truly appreciated and serves as great motivation for our team to continue delivering the best possible experience for every guest. We look forward to welcoming you back to Aston Kemayoran City Hotel for another enjoyable stay. Warm regards, Cyrila Bertania Sari General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to know that you loved our food, the beautiful sky view, and the rooftop experience. It is truly rewarding to hear that these aspects of your stay made your visit even more enjoyable. Thank you for your kind feedback. Your support motivates our team to continue providing memorable experiences for all our guests. We look forward to welcoming you back to Aston Kemayoran City Hotel for another wonderful stay. Warm regards, Cyrila Bertania Sari General Manager

Dear Mr./Ms. Beddu, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed your stay with us. Thank you for appreciating the beautiful views, the comfort of your rooms, and the delicious food at our restaurant. Your positive review is an encouragement to our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you back to Aston Kemayoran City Hotel again in the future. Sincerely, Cerila Bertania Sari, General Manager

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for taking the time to share your experience with us. We are pleased to know that you found our staff friendly, enjoyed the spacious room, and liked the quality of our food. On behalf of Management, We sincerely apologize for the delayed check-in process and appreciate your understanding during the busy Jakarta Fair weekend. We are continuously working to improve our operational efficiency to provide a smoother arrival experience for our guests. We also regret the inconvenience you experienced at the breakfast toast station. Waiting 40 minutes for your butter request is certainly not the level of service we strive to provide. Please accept our sincere apologies, and rest assured that your feedback has been shared with our Food & Beverage team for immediate evaluation and improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience at Aston Kemayoran City Hotel. Warm regards, Cyrila Bertania Sari General Manager