Dear Mr./Ms. G*t, Sincerely yours from FIM by ZIGNA. Thank you for taking the time to write a review of your stay. We are delighted to hear that you were satisfied with the friendly and professional service from our team. Your compliments motivate all our staff to strive for the best service and create memorable experiences for every guest. Thank you for choosing FIM by ZIGNA as your accommodation. We hope to welcome you back on your next stay and provide you with an even more impressive and memorable experience. Sincerely, Gusti Muchlis, Group General Manager

Dear Mr./Ms. E*ke, Sincerely yours from FIM by ZIGNA. Thank you for taking the time to share your experience with us. We are honored that FIM by ZIGNA was your first choice during your stay. We are delighted to hear that you enjoyed your wonderful stay and appreciated the blend of modern amenities and local wisdom that we offer. Your appreciation for our team's service is a source of pride and motivates all our staff to continue maintaining and improving the friendly, professional, and attentive service we provide to all our guests. Thank you for your trust in choosing FIM by ZIGNA. We look forward to welcoming you back on your next stay and providing you with an even more memorable and impressive experience. Sincerely, Gusti Muchlis, General Manager, FIM by ZIGNA.

Dear Mr./Ms. Okee Lutfianita, Sincerely yours from FIM by ZIGNA. Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced regarding the extension of your stay. We understand your disappointment at not receiving confirmation of your check-out plan or extension, and finding that your room was unavailable after you decided to extend your stay following the price check. Your feedback is extremely important to us. We have forwarded this feedback to the front desk team to evaluate and improve our communication with guests and to ensure that information regarding room availability is communicated clearly, accurately, and consistently. Thank you for your valuable feedback. We sincerely hope to welcome you back to FIM by ZIGNA and provide you with a better stay experience in the future. Sincerely, Gusti Muchlis, Group General Manager

Dear Mr. Arty H., Greetings from FIM by ZIGNA. Thank you for taking the time to share your experience with us. We are delighted to hear that you felt comfortable during your stay at FIM by ZIGNA and felt a warm welcome from our entire team. Your encouraging words, urging us to stay with you every time we visit Solo, are a valuable source of motivation for us to continue providing the best possible service to all our guests. Thank you for trusting FIM by ZIGNA as your accommodation choice. We hope to welcome you back again and provide you with an equally memorable, or perhaps even more, stay. Sincerely, Gusty Muchlis, Group General Manager.

Dear Mr./Ms. F*i, Sincerely yours from FIM by ZIGNA. First, we would like to thank you for choosing FIM by ZIGNA as your accommodation during your recent visit to Solo. We are delighted to welcome you. Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced while waiting for your room to be ready upon arrival. We understand that after sightseeing, you would want to rest immediately, so we sincerely apologize for this experience. Regarding the change in reception staff, please be informed that this was a scheduled shift change and did not cause any delay in room preparation. However, we understand that this situation may have caused some inconvenience, and we apologize for that. Your feedback is very important to us, and we have forwarded it to the relevant team for evaluation in order to improve coordination and room preparation in the future. Thank you for your understanding. We hope to welcome you back again and provide you with an even more comfortable and memorable stay next time. Sincerely, Gusti Muchlis, General Manager, Building Complex

Dear Mr. Bambang, Sincere regards from FIM by ZIGNA. First of all, we would like to thank you for choosing FIM by ZIGNA as your accommodation during your recent visit to Solo. We were delighted to welcome you. Thank you very much for your warm review. We are very pleased to know that you and your grandchildren felt comfortable during your stay at FIM by ZIGNA. It was a pleasure to be a part of your family's happy moments. We hope this memorable experience will become a beautiful memory, and we hope to welcome you and your family again on your next visit with the best service. See you again at FIM by ZIGNA! Sincerely, Gusti Muchlis, General Manager, FIM by ZIGNA Group

Dear Mr. Bunka A.N., Sincerely yours, FIM by ZIGNA. First of all, we would like to thank you for choosing FIM by ZIGNA as your accommodation during your recent visit to Solo. We were delighted to welcome you. Thank you very much for your trust and loyalty in choosing to return to FIM by ZIGNA. We are very pleased to know that each visit you have a comfortable experience. Such reviews are an encouragement to our entire team to provide the best service and maintain the quality of accommodation for all our guests. We hope to welcome you back to FIM by ZIGNA again and hope that your next visit will be an even better experience. Sincerely, Gusti Muchlis, General Manager, FIM by ZIGNA.

Dear Ms. Veronica T.H.D., Sincerely yours, FIM by ZIGNA. First of all, we would like to thank you for choosing FIM by ZIGNA as your accommodation during your recent visit to Solo. We were delighted to welcome you. Thank you very much for taking the time to share your experience at FIM by ZIGNA. We are very pleased to hear that you were satisfied with the service from our team, the cleanliness of your room, and the coffee served at Pendopo restaurant. Such positive reviews are a great encouragement and motivation for us to continue striving to provide the best possible experience for all our guests. Thank you again for your trust. We hope to welcome you back to FIM by ZIGNA soon for another memorable or even better stay. Sincerely, Gusti Muchlis, Group General Manager.

Dear Mr. T*g, Sincerely yours from FIM by ZIGNA. First, we would like to thank you for choosing FIM by ZIGNA as your accommodation during your recent visit to Solo. We are delighted that you took the time to share your experience staying at FIM by ZIGNA. We are pleased that you were our guest for three nights, but we regret that the breakfast menu did not meet your expectations. We greatly appreciate this feedback and will pass it on to our food and beverage team to use in evaluating and improving the menu to offer more variety, especially for guests staying longer than one night. Your feedback is very important to us in improving the quality of our service and the guest experience for everyone. We hope to welcome you back to FIM by ZIGNA again and provide you with an even better experience next time. Sincerely, Gusti Muchlis, General Manager, FIM by ZIGNA Group

Dear Ms. Ardzuna S., Sincerely yours, FIM by ZIGNA. First of all, we would like to thank you for choosing FIM by ZIGNA as your accommodation during your recent visit to Solo. We were delighted to welcome you. Thank you for taking the time to share your experience at FIM by ZIGNA. We are very pleased to know that our excellent location contributed to your stay. We hope that the comfort and easy access we provided made your stay even more enjoyable. Thank you for your trust. We look forward to welcoming you back to FIM by ZIGNA soon for another memorable stay. Sincerely, Gusti Muchlis, Group General Manager.

Dear Valued Guest, Warm greetings from FIM by ZIGNA. First, we would like to thank you for choosing FIM by ZIGNA as your accommodation during your recent visit to Solo. We were delighted to welcome you. Thank you for taking the time to share your experience at FIM by ZIGNA. We are glad to hear that you received friendly assistance from our security team and enjoyed your spacious and comfortable room. We will forward your compliments to the team as a driving force for providing the best possible service. Furthermore, we apologize for the clogged drain issue that caused you inconvenience during your stay. We have forwarded your feedback to our engineering team for immediate inspection and repair. Regarding the access to the balcony, we understand that it may have been inconvenient. We have implemented this policy for the safety and comfort of all our guests. Thank you for your valuable feedback. We hope to welcome you back to FIM by ZIGNA again and provide you with an even more comfortable stay on your next visit. Sincerely, Gusti Muchlis, General Manager, Hotel Group.

Dear Mr./Ms. d*l, Sincerely yours from FIM by ZIGNA. First, we would like to thank you for choosing FIM by ZIGNA as your accommodation during your recent visit to Solo. We are delighted that you were welcomed and thank you for taking the time to share your experience staying at FIM by ZIGNA. We are pleased that you were comfortable in our room. However, we regret that the cleanliness did not meet your expectations. We greatly appreciate this feedback and have forwarded it to our housekeeping team for investigation in order to improve our cleanliness standards. Thank you for your helpful comments. Reviews like this are extremely important to us in developing and providing a better guest experience. We hope to welcome you back to FIM by ZIGNA again and provide you with an even more comfortable and pleasant experience on your next stay. Sincerely, Gusti Muchlis, Group General Manager.

Dear Mr./Ms. E*s, Sincerely yours from FIM by ZIGNA. Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at FIM by ZIGNA and were satisfied with our services and facilities. Your compliments are a joy and motivate our entire team to strive for the best service for all our guests. Thank you for choosing FIM by ZIGNA as your accommodation. We hope to welcome you back on your next stay and provide you with an even more memorable and impressive experience. Sincerely, Gusti Muchlis

Dear Mr. T*ke, Sincerely yours from FIM by ZIGNA. Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at FIM by ZIGNA and were satisfied with the services and facilities we provided. Your compliments are a joy and a driving force for our entire team to strive to provide the best service to all guests. Thank you for choosing FIM by ZIGNA as your accommodation. We hope to welcome you back on your next stay and provide you with an even more memorable and impressive experience. Sincerely, Gusti Muchlis, Group General Manager

Dear Mr. Adrianto G, Sincerely yours from FIM by ZIGNA. Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at FIM by ZIGNA and were satisfied with the services and facilities we provided. Your compliments are a joy and a driving force for our entire team to strive to provide the best service to all guests. Thank you for choosing FIM by ZIGNA as your accommodation. We hope to welcome you back on your next stay and provide you with an even more memorable and impressive experience. Sincerely, Gusti Muchlis, General Manager, FIM by ZIGNA Group

Dear Mr./Ms. Yudi C., Sincerely yours from FIM by ZIGNA. Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at FIM by ZIGNA and were satisfied with the services and facilities we provided. Your compliments are a joy and a driving force for our entire team to strive to provide the best service to all our guests. Thank you for choosing FIM by ZIGNA as your accommodation. We hope to welcome you back on your next stay and provide you with an even more impressive and memorable experience. Sincerely, Gusti Mouchlis, General Manager, FIM by ZIGNA Group

Dear Ms. Y*i, Sincerely yours, FIM by ZIGNA. Thank you for choosing FIM by ZIGNA as your accommodation and for taking the time to share your experience. We are pleased to hear that you enjoyed your stay overall. However, we apologize for the inconvenience you experienced regarding the presence of ants on the dining table and bedside table. This incident does not reflect the standards of cleanliness and comfort we strive to provide to all our guests. We have forwarded your feedback to our housekeeping and pest control teams for immediate investigation and preventative measures to avoid similar incidents in the future. Thank you for your concern and understanding. We look forward to welcoming you back to FIM by ZIGNA and providing you with an even more comfortable and memorable stay on your next visit. Sincerely, Gusti Muchlis, General Manager, FIM by ZIGNA Group

Dear Mr./Ms. E*s, Sincerely yours from FIM by ZIGNA. Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at FIM by ZIGNA and were satisfied with our services and facilities. Your compliments are a joy and a driving force for our entire team to strive to provide the best service to all our guests. Thank you for choosing FIM by ZIGNA as your accommodation. We hope to welcome you back on your next stay and provide you with an even more memorable and impressive experience. Sincerely, Gusti Muchlis, General Manager, FIM by ZIGNA Group

Dear Mr. Yuri Swandi, FIM by ZIGNA sends its warmest greetings. Thank you for taking the time to share your experience with our hotel. We are delighted to hear that you had a comfortable stay at FIM by ZIGNA and were satisfied with the services and amenities we provided. Your kind words bring great joy to our entire team and serve as a motivation to provide the best service to all our guests in the future. Thank you once again for choosing FIM by ZIGNA as your accommodation. We look forward to seeing you again on your next visit and providing you with an even more satisfying experience. Sincerely, Gusti Muklis, General Manager of Hotel Cluster

Dear Ms. Agata A., From FIM by ZIGNA, we respectfully thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at FIM by ZIGNA and were satisfied with the services and facilities we provided. Your compliments are a joy and a driving force for our entire team to strive to provide the best service to all guests. Thank you for choosing FIM by ZIGNA as your accommodation. We hope to welcome you back on your next stay and provide you with an even more impressive and memorable experience. Sincerely, Gusti Muchlis, General Manager, FIM by ZIGNA.