Overall Ratings & Reviews Sunsetfalls Gardens and Resort

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for your positive review. We are very happy to hear that you are satisfied with our staff's service and enjoyed the snacks provided upon check-out. Guest satisfaction is our top priority, and comments like this motivate the entire team to continue providing the best service. We look forward to welcoming you back in the future. Sincerely, Adyka Putri to. Room Division Manager

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to give us such a positive review. We are very pleased to know that you and your family were satisfied during your stay with us, and have even returned for a second time. It is our pride to be able to provide the best service in a quiet, clean, and child-friendly environment, with a pleasant, cool atmosphere. Your recommendation means a lot to us. We look forward to welcoming you back in the future for an equally memorable stay experience. Sincerely, Adyka Putri to. Room Division Manager

Dear Mrs. Tutik A. Warm greetings from Sunsetfalls Gardens & Resort. Thank you very much for your positive review and trust in choosing to stay at our private pool villa. We are very happy to know that everything went smoothly, from the cleanliness of the room, the hot water swimming pool facilities, to the warm welcome in the form of welcome fruit, snacks, and herbal medicine. We also thank you for the appreciation of the friendliness of our staff and the quality of the breakfast we serve. Providing the best experience until check-out, including gifts as souvenirs, is our commitment to pamper every guest. We are looking forward to Mrs. Tutik A's next visit to provide excellent service again. Best regards, Adyka Putri to. Room Division Manager

Dear Mr./Mrs. Lintang. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for your positive review. We are very pleased to know that the friendliness of our staff, especially the reception team, and the service during check-out can give a pleasant impression to you. We are also pleased to hear that the view and dining experience at our restaurant are memorable for you. Your compliments regarding the atmosphere are certainly a great motivation for us to continue to provide the best service. Once again, thank you for your trust in choosing Sunsetfalls Gardens & Resort as a place to stay. We look forward to welcoming you back in the future. Sincerely, Adyka Putri to. Room Division Manager.

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience during your stay with us. We greatly appreciate your appreciation for the accessibility facilities available at our property. We apologize for the limited direct access to Le Jardin restaurant, but we are pleased to know that our team was able to provide a convenient and prompt solution through an alternative step-free access. The satisfaction and comfort of all guests, including guests with special needs, is our priority. We are also pleased that you enjoyed the various choices of activities we offer during your stay. Reviews like this are very valuable to us in our efforts to continuously improve our services. We look forward to welcoming you back on another occasion with an equally memorable experience. Sincerely, Adyka Putri to. Room Division Manager.

Dear Ms. Silvy S. Warmest greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience of staying with us. We are very pleased to know that you enjoyed the beautiful views that our hotel has to offer. It was an honor to welcome you, and we look forward to welcoming Ms. Silvy S back in the future for an equally enjoyable experience. Sincerely, Adyka Putri to. Room Division Manager

Dear valued guest Warmest greetings from Sunsetfalls Gardens & Resort Thank you for taking the time to share your kind feedback. We are delighted to hear that you found our staff to be friendly and helpful. Providing warm and attentive service is very important to us, and your kind words will certainly be shared with the team. We hope to have the pleasure of welcoming you back again soon. best regards, Adyka Putri K Room Division Manager

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for the positive review that you have given. We are very pleased to know that you are satisfied with the cleanliness of the room, the service, and the friendliness of our receptionist and room service team. Input regarding communication via WhatsApp admin is also highly appreciated and will be followed up immediately for future improvements. We hope to welcome you back on another occasion, either with your family. Guest satisfaction is our top priority. Sincerely, Adyka Putri to. Room Division Manager

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to give a positive review of your stay with us. We are very pleased to know that the cleanliness and comfort of the room, as well as our breakfast served have met your expectations. It is a pleasure for us to know that Sunsetfalls Gardens & Resort is a suitable place to relax with family. We will continue to strive to maintain the quality of service so that every visit always gives a pleasant impression. We look forward to welcoming you and your family again in the future. Sincerely, Adyka Putri to. Room Division Manager

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for the positive review that you have shared. We are very pleased to know that your stay with us was so memorable, starting from the comfortable hotel atmosphere to the service from our friendly staff. We are also grateful that the special promos we offer on weekdays can provide added value for you. Our passion is to always provide the best service, including through a warm welcome with a welcome drink, breakfast reminders, and provisions for the journey home. Hopefully on another occasion you can enjoy the calm and cool atmosphere here again — perhaps to stay more than one night to relax more. We look forward to your return, with an experience that will certainly be more enjoyable. Best regards, Adyka Putri to. Room Division Manager

Dear Mrs. Tiara A. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for your positive review regarding your stay at our Executive Villa. We are very pleased to know that you were satisfied with the comfort of our two-story villa, the beautiful mountain views, and the cool air around the villa area. We are also grateful to hear that our staff was friendly and helpful, and that our restaurant's dishes were affordable. Activities such as ATV and jeep trips are indeed provided to add to the excitement during your stay, and we are glad that you enjoyed them. It is an honor for us to welcome Mrs. Tiara A back on another occasion. See you on your next visit! Sincerely, Adyka Putri to. Room Division Manager

Dear valued guest. Warm greetings from Sunsetfalls Gardens & Resort. Thank you for your brief yet meaningful review. We are very pleased to know that your stay was so memorable, from the service to the best price obtained through the application. Positive comments like this are the motivation for us to continue to provide quality service and a satisfying stay experience for every guest. We hope to welcome you back for another enjoyable experience. Best regards, Adyka Putri to. Room Division Manager

Dear Ibu Flora T Warmest greeting from Sunsetfalls Gardens & Resort Thank you for sharing your recent experience with us. We truly appreciate your kind words regarding our suite room, friendly staff, and the beautiful view from the balcony. It’s always a pleasure to know that certain aspects of your stay met your expectations. However, we sincerely apologize for the cleanliness and maintenance issues you encountered, particularly in the bathroom area. Your feedback is extremely valuable, and we take your concerns seriously—especially regarding the presence of mold, which we understand can affect guests with sensitivities such as asthma. Please be assured that this matter has been brought to the attention of our housekeeping and maintenance teams for immediate action and improvement. Your input helps us to identify areas where we need to do better, and we are committed to addressing them swiftly. We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets the high standards we strive for. best regards , Adyka Putri K Room Division Manager

Dear Mrs. Widia. Warm greetings from Sunsetfalls Gardens & Resort. Thank you very much for sharing your experience, Mrs. Widia! We are very happy to know that your cellphone was successfully found and guarded by our front desk team—it is certainly our commitment to ensure the comfort and safety of our guests during their stay. We are also happy that Mrs. Widia enjoyed the hotel facilities and the exciting experience during the jeep tour. Thank you for your appreciation to the team, especially the staff who helped during check-in and our tour guide who is good at taking photos! See you again on your next visit—we are ready to welcome Mrs. Widia back with an equally enjoyable experience!. Best regards, Adyka Putri to. Room Division Manager

Dear Bapak Victor I P Warmest greeting from Sunsetfalls Gardens & Resort Thank you so much for your kind words!We're honored to be your top choice in the area, and we look forward to welcoming you back soon for another great stay. best regards, Adyka Putri K Room Division Manager

Dear valued guest, Warm greetings from Sunsetfalls Gardens & Resort. Thank you very much for your loyalty and warm review! We are very honored to be a part of your precious moments from the beginning of your marriage until now. It is very nice to know that the comfortable atmosphere here always leaves a good impression on you and your family. We will continue to strive to maintain the quality of service and comfort so that every visit remains special. See you on your next visit! Sincerely, Adyka Putri to. Room Division Manager

Dear valued guest. Warm greetings from Sunstefalls Gardens & Resort. Thank you very much for your review! We are so happy to hear that you had a pleasant staycation experience, especially being able to enjoy the view of 4 mountains at once and interacting directly with the farmers around the inn—an authentic and memorable experience! We hope to welcome you back for another exciting experience on your next visit. Sincerely, Adyka Putri to. Room Division Manager

Dear Mr. Ghandi G. Warm greetings from Sunsetfalls Gardens & Resort. Thank you very much for your review! We are very happy to know that you enjoyed the comfortable and peaceful atmosphere of the hotel, especially for a special moment like your honeymoon. We are also happy to provide some snacks for Mr. Ghandi G's journey home—hopefully it will be a sweet ending to your stay with us. See you again on your next visit! Sincerely, Adyka Putri to. Room Division Manager

Dear Mr. Wahyu a n. Warm greetings from Sunsetfalls Gardens & Resort. Thank you so much for your wonderful review! We are so happy to hear that you enjoyed the comfort and luxury of the villa and were satisfied with the service from our team. It was a pleasure to be able to help you return your wife's glasses case promptly—it is part of our commitment to providing sincere and prompt service. We are also glad that you enjoyed the fresh fruits and snacks we provided in your room. We hope this stay was a pleasant one and we look forward to welcoming you back! Best regards, Adyka Putri ke. Room Division Manager

Dear valued guest, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to provide a review of your stay with us. We greatly appreciate your appreciation for the quality of service, room comfort, and the taste of the food we serve. Your feedback regarding the condition of the fish pond is also an important concern for us. We apologize for the inconvenience caused, and we will immediately follow up on this so that the cleanliness and security of the area are maintained properly. Input from guests like you means a lot to us in our efforts to provide a better experience in the future. We hope to welcome you back in an increasingly comfortable and enjoyable atmosphere. Sincerely, Adyka Putri to. Room Division Manager