How many rooms are available at Sunsetfalls Gardens and Resort?

Sunsetfalls Gardens and Resort has 17.

Does Sunsetfalls Gardens and Resort have parking?

Yes, Sunsetfalls Gardens and Resort does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

Does Sunsetfalls Gardens and Resort have a swimming pool?

Yes, Sunsetfalls Gardens and Resort does have a swimming pool

What do past guests say about Sunsetfalls Gardens and Resort?

Traveloka users who have stayed at Sunsetfalls Gardens and Resort have praised its Service and Facilites, Room Comfort, Location.

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Sunsetfalls Gardens and Resort

Name: Sunsetfalls Gardens and Resort
Address: Jl. Salatiga - Magelang, Ngablak, Kab. Magelang, Jawa Tengah, Getasan, Semarang, Jawa Tengah, Indonesia, 56194, Jl. Salatiga - Magelang, Ngablak, Kab. Magelang, Jawa Tengah, Jawa Tengah, 56194, Indonesia
Rating: 9.2

Resorts

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9.2

/10

Exceptional

505 reviews

What Guests Say About Their Stay

A***h

9.4

/ 10

From check-in to check-out, everything was seamless and Andre took the time to explain. I booked this villa (208) for my friend and his wife. They really enjoyed the room. Hoping to come back here again someday.

S***a

10.0

/ 10

All the staff were very helpful. The view from our room was amazing, and we received so many complimentary treats—like a welcome drink, snacks in the room, and even snacks after checkout 😍

Nimas D.

10.0

/ 10

The resort is beautiful, cool, the hospitality is great, and there are lots of compliments... Thank you very much Sunsetfalls, I will definitely be back ❤️

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Iwan S.

10.0

/ 10

The best resort in Kopeng. The resort atmosphere is homey, clean & privacy is maintained. My wife and I enjoyed it very much, even from check-in to check-out we only stayed in the room or walked around the resort. This is something we rarely do, because usually we always go out to nearby tourist destinations. Next time we are in Magelang, we will visit again.

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Amirul D.

9.7

/ 10

Recommended: Stay here for 2 days, great service, delicious food, and try their ATV and photography services. The pool and hangar are functional, and you can get fruit, juice, and chips. The bathroom amenities are also complete. It's a must-visit every year!

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In the Area

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Jl. Salatiga - Magelang, Ngablak, Kab. Magelang, Jawa Tengah, Getasan, Semarang, Jawa Tengah, Indonesia, 56194

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

Recommended for Couple

Natural Ambience

+2 more

Sunsetfalls Gardens and Resort is a resort is located at Getasan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Sunsetfalls Gardens and Resort

Jl. Salatiga - Magelang, Ngablak, Kab. Magelang, Jawa Tengah, Getasan, Semarang, Jawa Tengah, Indonesia, 56194

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Discover More About Sunsetfalls Gardens and Resort

The Charm of Sunsetfalls Gardens and Resort

Welcome to Sunsetfalls Gardens and Resort, a captivating retreat nestled in the heart of Jawa Tengah, Indonesia. If you're an Australian traveler seeking an authentic and comfortable Indonesian experience, this resort offers a perfect blend of natural beauty, modern amenities, and warm hospitality. Imagine waking up to the gentle sounds of nature, enjoying a leisurely breakfast, and then exploring the rich culture and stunning landscapes that Jawa Tengah has to offer. Sunsetfalls Gardens and Resort is designed to be your home away from home, providing a tranquil escape while keeping you connected to the vibrant local scene. Rates at Sunsetfalls Gardens and Resort start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Sunsetfalls Gardens and Resort

Sunsetfalls Gardens and Resort is situated in a serene yet accessible part of Jawa Tengah, specifically at {localAddressString}. This location offers a peaceful ambiance, away from the hustle and bustle, yet it remains conveniently close to the vibrant local cafes and weekend markets that showcase the unique charm of the region. For those arriving from afar, the resort is approximately a [Specify distance, e.g., 45-minute] drive from the nearest major airport, providing a straightforward journey after your flight. While not directly in the city center, its position allows for easy exploration of both natural wonders and cultural sites. The surrounding area is perfect for those who appreciate a quiet street ideal for unwinding after a day of sightseeing, with opportunities for scenic walks and discovering local gems.

Guest Facilities and Services at Sunsetfalls Gardens and Resort

Guest facilities at Sunsetfalls Gardens and Resort are thoughtfully curated to ensure a comfortable and convenient stay for all visitors. Understanding the preferences of travelers, the resort provides essential amenities that enhance your experience. You can expect a welcoming atmosphere with a helpful 24-hour front desk, ready to assist with any queries or requests you may have. For those who enjoy starting their day with a good cup of coffee and a satisfying meal, the resort offers excellent breakfast options, catering to diverse tastes with both local flavors and familiar favorites. Free Wi-Fi is available throughout the property, keeping you connected. Secure luggage storage is also provided, allowing you to explore freely without worry.

Room Information and Stay Experience at Sunsetfalls Gardens and Resort

The resort offers a variety of accommodation options designed to suit different needs and preferences. Room types of Sunsetfalls Gardens and Resort are crafted with your comfort in mind, ensuring a restful and rejuvenating stay. Each room is maintained to high standards of cleanliness, featuring comfortable bedding and modern climate control systems to ensure a pleasant temperature regardless of the external weather. You can expect well-appointed bathrooms that are kept immaculate, providing a refreshing space to start and end your day. The focus is on creating a serene environment where you can truly relax and recharge.

Recommended Nearby Dining and Cafes around Sunsetfalls Gardens and Resort

Jawa Tengah is renowned for its rich culinary landscape, and Sunsetfalls Gardens and Resort places you in a prime position to explore it. The area surrounding the resort is dotted with charming local eateries and cafes, offering a delightful array of flavors. You can discover authentic Indonesian cuisine, from savory street food to more elaborate dishes, at nearby establishments. For those who appreciate a good brunch, the local cafe culture is vibrant, with many spots serving excellent coffee and delicious breakfast options, reminiscent of the smashed-avo culture enjoyed back home, alongside traditional Indonesian breakfast spreads. Exploring these local dining spots is an integral part of the Sunsetfalls Gardens and Resort experience, allowing you to savor the authentic tastes of the region.

Popular Attractions and Activities near Sunsetfalls Gardens and Resort

The region surrounding Sunsetfalls Gardens and Resort is brimming with attractions and activities that cater to every interest. Here are some popular spots you might consider exploring:

Borobudur Temple: A UNESCO World Heritage site and one of the world's largest Buddhist temples, offering breathtaking architecture and spiritual significance.
Prambanan Temple: Another magnificent UNESCO World Heritage site, this ancient Hindu temple complex is a testament to Indonesia's rich history and artistry.
Mount Merapi: For the adventurous, a jeep tour or hike on the slopes of this active volcano offers stunning views and a thrilling experience.
Taman Sari Water Castle: A historical royal garden and bathing complex in Yogyakarta, showcasing unique architecture and a glimpse into the past.
Dieng Plateau: Known for its cool climate, ancient Hindu temples, and colorful crater lakes, offering a picturesque escape.

If you are looking for other activities around Sunsetfalls Gardens and Resort, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Sunsetfalls Gardens and Resort from the Airport

Navigating your journey from the airport to Sunsetfalls Gardens and Resort is straightforward, with several convenient options available. Understanding how to get to Sunsetfalls Gardens and Resort is key to a smooth arrival.

Airport Link Trains: Many major airports offer direct train services that connect to the city center or key transport hubs, from where you can take a taxi or rideshare service to the resort.
Airport Shuttle Buses: Dedicated shuttle buses often operate from the airport, providing a cost-effective way to reach various points in the city.
Public Metered Taxis: Readily available at the airport, these taxis offer a direct route to your destination. Ensure the meter is used for a fair fare.
Rideshare Services: Popular rideshare services are also an option, providing a convenient and often pre-priced journey to Sunsetfalls Gardens and Resort.

For a hassle-free journey, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose Sunsetfalls Gardens and Resort

Sunsetfalls Gardens and Resort stands out as an excellent choice for Australian travelers seeking a memorable stay in Jawa Tengah. Its prime location, coupled with exceptional guest facilities and a commitment to comfort, makes it an ideal base for exploring the region.

Prime Location: Enjoy a peaceful setting with easy access to local culture and attractions.
Comfortable Accommodations: Experience clean, well-maintained rooms with modern amenities for a restful stay.
Friendly Service: Benefit from the warm hospitality and helpfulness of the resort staff.
Convenient Facilities: Make use of services designed to enhance your travel experience, including great breakfast options and reliable Wi-Fi.

Ready to experience the magic of Sunsetfalls Gardens and Resort? Check room availability at Sunsetfalls Gardens and Resort and Book Sunsetfalls Gardens and Resort today through Traveloka for the best rates.

For more options, you can also Book budget hotels in Jawa Tengah and Easily book domestic and international flights at low prices.

All facilities in Sunsetfalls Gardens and Resort

Functional Hall

Common Space

Lobby

Accommodation Services

Exterior

In-room Facilities

Cable TV
Desk
Hairdryer
Minibar
Refrigerator
Shower
TV

Public Facilities

Parking
Coffee shop
Restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Front desk
24-hour Receptionist
24-hour security
Laundry service

Food and Drinks

A la carte breakfast
A la carte dinner
A la carte lunch
Buffet breakfast
Cafe

General

Reception hall
Connecting rooms
Family room
Swimming pool
Terrace

Things to Do

Barbecue
Garden
Outdoor heated pool

Accessibilty

Accessible parking
Wheelchair accessible

Nearby Facilities

ATM/Banking
Grocery

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Business Facilities

Meeting facilities

Sports and Recreations

Horse riding

Accommodation Policy & General Information in Sunsetfalls Gardens and Resort

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Business Facilities, Lobby, Restaurant / Bar open for limited number of guests per day from 22-11-2024 to 31-12-2030.

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General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Sunsetfalls Gardens and Resort	17
Number of floors in Sunsetfalls Gardens and Resort	3
Another facilities in Sunsetfalls Gardens and Resort	Cable TV, Desk, Hairdryer, Minibar, Refrigerator

Frequently asked questions about Sunsetfalls Gardens and Resort

What are available facilities at Sunsetfalls Gardens and Resort?

There are top facilites at Sunsetfalls Gardens and Resort such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Sunsetfalls Gardens and Resort?

The standard check-in time at Sunsetfalls Gardens and Resort is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Sunsetfalls Gardens and Resort provide breakfast?

Yes, Sunsetfalls Gardens and Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Sunsetfalls Gardens and Resort?

Sunsetfalls Gardens and Resort has a 5.0-star rating.

How many floors does Sunsetfalls Gardens and Resort have?

Sunsetfalls Gardens and Resort has 3.

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Sunsetfalls Gardens and Resort reviews and ratings

Overall Ratings & Reviews Sunsetfalls Gardens and Resort

Traveloka (505)

9.2

Exceptional

From 505 reviews

Provided by travellers on

Cleanliness

9.2

Room Comfort

9.3

Meal

9.1

Location

9.3

Service and Facilites

9.4

People often mention about Sunsetfalls Gardens and Resort

All

Ambiance (98)

Staff Friendliness (95)

Family Friendly (82)

Bedroom (79)

Taste (78)

Hotel Area (77)

Room Space (70)

Bathroom (68)

Surroundings (67)

In-house Restaurant (61)

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Traveller Reviews Sunsetfalls Gardens and Resort

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Customer reviews

Verified Traveler

Leisure

10.0

/10

Reviewed 1 week(s) ago

Reviewing where you stayed can help other travelers make the right accommodation choice.

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1 people find it helpful

Accommodation's Reply

18 Sep 2026

Dear Valued Guest, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for choosing Sunsetfalls Gardens & Resort as your accommodation for your stay on September 13-14, 2026. We appreciate your trust and the time you have taken to share your experience with us. We are honored to have been a part of your vacation. We hope your experience at Sunsetfalls was memorable and impressive. We look forward to welcoming you back to Sunsetfalls Gardens & Resort in the future. Sincerely, Adika Putri, Rooms Division Manager

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Novita

9.7

/10

Reviewed 2 week(s) ago

Absolutely love Sunsetfalls, the definition of a hidden gem. The villa is beautiful, the cleanliness is top-notch, and the staff is very responsive. And every day, snacks are delivered to your room. Sometimes, the annoying thing is, when you're about to take a nap or just before bed, someone rings the bell to deliver snacks. If I set the bell to 'do not disturb', it'll call you.

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1 people find it helpful

Accommodation's Reply

09 Sep 2026

Dear Novita, Warm regards from Sunsetfalls Gardens & Resort. Thank you so much for taking the time to share your experience at Sunsetfalls Gardens & Resort. We are delighted to hear that you enjoyed the wonderful atmosphere of our accommodations and were satisfied with the villa, cleanliness, and the prompt service from our team. We appreciate your appreciation for the complimentary snacks we provide daily, which are part of the Sunsetfalls experience. However, we understand that delivering snacks during breaks may be inconvenient, especially when you are relaxing and seeking peace and quiet. Your feedback regarding the Do Not Disturb function, which is often followed by in-room calls, is also a significant concern for us. We will look into this with the relevant teams to ensure that communication and in-room amenities are better suited to the comfort and needs of each guest. Thank you again for your trust and valuable feedback, Novita. We hope to welcome you back to Sunsetfalls Gardens & Resort again for an even more comfortable, peaceful, and memorable experience. Sincerely, Adyka Putri, Rooms Division Manager

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Farid A.

9.7

/10

Reviewed 4 week(s) ago

It was a pleasant experience staying here.

1 people find it helpful

Accommodation's Reply

09 Sep 2026

Dear Bapak Farid, Warmest greetings from Sunsetfalls Gardens & Resort Thank you for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay at Sunsetfalls Gardens & Resort. Your kind feedback is truly appreciated and serves as an encouragement for our team to continue delivering attentive service and a comfortable experience for every guest. We sincerely look forward to welcoming you back to Sunsetfalls Gardens & Resort for another memorable stay. best regards, Adyka Putri K Room Division Manager

Y***n

9.7

/10

Reviewed 4 week(s) ago

It's a comfortable place, but the bathroom floor needs to be cleaned more often to prevent slipping like I did. Thank you.

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1 people find it helpful

Accommodation's Reply

28 Aug 2026

Dear Valued Guest, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience during your stay at Sunsetfalls Gardens & Resort. We are pleased to hear that you enjoyed your stay at our hotel. We apologize for the incident you experienced, including the slip and fall in the bathroom. Your feedback regarding the cleanliness and condition of the bathroom floor is very important to us, and we will contact the relevant team immediately to ensure that the area is clean, safe, and to minimize the risk of a similar incident happening again. Thank you for your attention and feedback. We hope to welcome you back in the future for an even more comfortable and safer stay. Sincerely, Adika Putri, Rooms Division Manager

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Riyadi

Staycation

10.0

/10

Reviewed 5 week(s) ago

I think this is a good inn, yesterday the weather was not sunny, so the view was covered by fog, but the atmosphere of the place is very serene and suitable for refreshing the mind.

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1 people find it helpful

Accommodation's Reply

22 Aug 2026

Dear Ms. Riyadi, Warm regards from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience staying at Sunsetfalls Gardens & Resort. We are delighted to hear that you enjoyed the tranquil and comfortable atmosphere of the resort and found it to be the perfect place for relaxation and rejuvenation. Although the weather wasn't ideal during your visit due to fog, we hope that the natural surroundings continued to leave a lasting impression on you throughout your stay with us. Thank you for your compliments. We hope that on your next visit, you will have a different experience with brighter weather and even more beautiful views of Sunsetfalls. We look forward to welcoming you back to Sunsetfalls Gardens & Resort again. Sincerely, Adika Putri, Rooms Division Manager

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A***h

9.4

/10

Reviewed 5 week(s) ago

Room 308. Everything was seamless from check-in to check-out. Room is cozy and comfortable. Bed and pillow are so good. Pool water is lukewarm. It's good because the weather is cold. Breakfast was simple. There is a mini zoo at the back. We had fun feeding the guinea pigs. Easy access to rumah makan(s). Overall, we are happy with our stay and hope to come back again someday. Booked together with room 208.

3 people find it helpful

Accommodation's Reply

21 Aug 2026

Dear Valued Guest Warmest greetings from Sunsetfalls Gardens & Resort Thank you very much for taking the time to share such a wonderful review of your stay at Sunsetfalls Gardens & Resort. We are delighted to know that your experience was seamless from check-in to check-out and that you found Room 308 cozy and comfortable. It is especially rewarding to hear that you enjoyed the comfort of the bed and pillows, as well as the lukewarm pool, which provided a pleasant experience during the cold weather. We are also pleased that you enjoyed exploring our mini zoo and had a memorable time feeding the guinea pigs. We truly appreciate your feedback regarding breakfast and will take it into consideration as part of our continuous effort to further enhance the dining experience for our guests. Thank you as well for choosing to stay with us together with Room 208. Your kind words and overall satisfaction mean a great deal to our entire team. We sincerely look forward to welcoming you back to Sunsetfalls Gardens & Resort someday and creating another enjoyable and memorable stay for you and your family. best regards, Adyka Putri K Room Division Manager

A***h

Leisure

9.4

/10

Reviewed 5 week(s) ago

1 people find it helpful

Accommodation's Reply

21 Aug 2026

Dear Valued Guest, Warmest greetings from Sunsetfalls Gardens & Resort Thank you very much for sharing your wonderful experience at Sunsetfalls Gardens & Resort. We are delighted to know that everything went seamlessly from check-in to check-out. We truly appreciate your kind recognition of Andre, and we are pleased to hear that his assistance and explanation contributed positively to your overall experience. It is also a great pleasure to know that your friend and his wife enjoyed their stay in Villa 208 and found the room comfortable and enjoyable. Your trust in choosing Sunsetfalls Gardens & Resort for your friends is truly appreciated. Thank you once again for your kind words and recommendation. We sincerely look forward to welcoming you, your friends, and your loved ones back for another memorable stay in the future. best regards, Adyka Putri K Room Division Manager

A***y

Staycation

10.0

/10

Reviewed 6 week(s) ago

The hotel staff are friendly and pleasant.

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1 people find it helpful

Accommodation's Reply

21 Aug 2026

Dear Valued Guest, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience staying at Sunsetfalls Gardens & Resort. We are delighted that you enjoyed the hospitality and service from our team. Your compliments motivate our team to continue providing friendly, warm, and memorable service to all our guests. We hope to welcome you back to Sunsetfalls Gardens & Resort again in the future for an even more memorable stay. Sincerely, Adika Putri, Rooms Division Manager

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S***a

Staycation

10.0

/10

Reviewed 6 week(s) ago

All the staff were very helpful. The view from our room was amazing, and we received so many complimentary treats—like a welcome drink, snacks in the room, and even snacks after checkout 😍

2 people find it helpful

Accommodation's Reply

13 Aug 2026

Dear Valued Guest Warmest greetings from Sunsetfalls Gardens & Resort Thank you very much for taking the time to share your wonderful experience at Sunsetfalls Gardens & Resort. We are delighted to know that you enjoyed the helpfulness of our team and the amazing view from your room. It is also wonderful to hear that the little touches we prepared, from the welcome drink and complimentary snacks in the room to the treats provided after check-out, made your stay even more enjoyable and memorable. Your kind appreciation is truly meaningful to our entire team and motivates us to continue creating warm and thoughtful experiences for every guest. We sincerely look forward to welcoming you back to Sunsetfalls Gardens & Resort for another relaxing and memorable stay. best regards, Adyka Putri K Room Division Manager

D***a

10.0

/10

Reviewed 7 week(s) ago

Everything is good. Comfortable, clean, five-star service, delicious food.

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2 people find it helpful

Accommodation's Reply

08 Aug 2026

Dear Valued Guest, This is Sunset Falls Gardens Resort. Thank you so much for staying with us. We greatly appreciate your feedback regarding your stay at Sunset Falls Gardens Resort. We are delighted that you enjoyed your stay and were satisfied with the cleanliness of your room, the service of our staff, and the food. Your compliments about the "five-star" service are a great encouragement to all of our staff and motivate us to work even harder to provide the best possible experience for all our guests. We hope to welcome you back to Sunset Falls Gardens Resort again. We will do our best to make your next stay even more meaningful. Thank you again. Sincerely, Adika Putri, Rooms Division Manager

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e***a

Staycation

10.0

/10

Reviewed 9 week(s) ago

My stay here was truly memorable. The staff were incredibly friendly. The rooms were comfortable and clean. Free fruit, mineral water, and biscuits were available. In the afternoon, there was a complimentary jamu gendong (traditional herbal drink) and free snacks were also provided upon arrival. 😍🤙

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3 people find it helpful

Accommodation's Reply

24 Jul 2026

Dear Valued Guest, Warm regards from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience staying at Sunsetfalls Gardens Resort. We are delighted to hear that your stay was memorable. Thank you for appreciating our team's service, the comfort and cleanliness of your room, and the amenities and services we provided, from fresh fruit, mineral water, and snacks in the room to our complimentary luggage (jamu gendong petang) and travel accessories upon check-out. Your positive feedback is an encouragement to our entire team to provide the best service and create a friendly and memorable stay experience for all our guests. We hope to welcome you back to Sunsetfalls Gardens Resort on your next visit. Sincerely, Adika Putri, Rooms Division Manager

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h***s

9.1

/10

Reviewed 9 week(s) ago

Comfortable villa, OK location, cleanliness and beauty of the garden need attention.

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2 people find it helpful

Accommodation's Reply

22 Jul 2026

Dear Valued Guest, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to review and rate your stay at Sunsetfalls Gardens Resort. We are delighted to hear that you were comfortable in our villa and enjoyed the resort's location. We appreciate your feedback regarding the cleanliness and beauty of the gardens. We have taken this feedback into consideration and forwarded it to the relevant team for assessment and maintenance to ensure the garden areas remain clean and beautiful. We appreciate all guest feedback, which is part of our commitment to continuously improve the quality of our services and facilities. We look forward to welcoming you back to Sunsetfalls Gardens Resort and providing you with an even better stay in the future. Sincerely, Adika Putri, Rooms Division Manager

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D***l

10.0

/10

Reviewed 10 week(s) ago

The air was cool and chilly. The sunset service was satisfying. All the hotel rooms were clean, and the breakfast was delicious.

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2 people find it helpful

Accommodation's Reply

20 Jul 2026

Dear Valued Guest, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for choosing Sunsetfalls Gardens Resort and for taking the time to share your experience. We are delighted to hear that you enjoyed the cool weather, the warm welcome from our team, the cleanliness of the entire resort grounds, and the breakfast we provided. Your positive review is very meaningful and encourages our entire team to continue striving to provide the best service. We hope to welcome you back to Sunsetfalls Gardens Resort again in the future to provide you with a similarly memorable stay. Sincerely, Adika Putri, Rooms Division Manager

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s***a

6.4

/10

Reviewed 11 week(s) ago

1. The bottom of the swimming pool was dirty. 2. The mini aviary had only a few animals and looked dirty. 3. The breakfast was lacking in variety and tasted awful, from bland fried rice to bland soto soup. Please improve. 4. Upon check-out, I saw the room being cleaned. Leftover chips from the previous guest were on the grass in front of the room, and they were simply added to the room until it was full without wearing gloves. The leftovers from the previous guest were not disposed of. The place is actually nice, but the condition of the room, bathroom, and pool are poorly maintained.

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2 people find it helpful

Accommodation's Reply

13 Jul 2026

Dear Valued Guest, Sunsetfalls Gardens & Resort would like to express our sincere gratitude for your detailed review and feedback regarding your stay. We regret that your experience did not meet your expectations. Your comments concerning the cleanliness of the pool area, the condition of the small bird cages, the quality and variety of the breakfast menu, and the standards of cleanliness and housekeeping procedures are of utmost importance to us. We are deeply saddened by what you observed regarding the addition of amenities to your room. This did not reflect our standards of cleanliness and service. We have immediately informed our housekeeping team to assess, improve, and strengthen our operational standards to prevent such incidents from happening again. Furthermore, your feedback regarding the condition of the room, bathroom, pool, and the quality of breakfast has been forwarded to the relevant teams for immediate improvement and development in both maintenance and the quality of the products we provide to our guests. Thank you again for appreciating the beauty of our resort. We believe that all feedback is an opportunity to improve and provide a better experience for all our guests. We hope to welcome you back in the future and provide you with an even more satisfying experience. Sincerely, Adika Putri, Rooms Division Manager

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Perawati u.

Staycation

9.0

/10

Reviewed 12 week(s) ago

The villa is okay, with a nice view. If you stay here, bring bug spray. The restaurant breakfast service was slow, even though there weren't many people, and the staff weren't very friendly. Breakfast was quickly cleaned up at 10:00. They knew breakfast was open until 10:00, but it was too rushed.

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2 people find it helpful

Accommodation's Reply

04 Jul 2026

Dear Ms. Perawati, Warm greetings from Sunsetfalls Gardens & Resort. Thank you for taking the time to write a review and share your experience staying at Sunsetfalls Gardens & Resort. We are delighted to hear that you enjoyed our villas and the natural scenery we offer. We appreciate your valuable feedback regarding the insect sightings. As our resort is located in a mountainous area with a high degree of natural environment, occasional insect sightings are unavoidable. However, we regularly maintain pest control and maintenance of the resort grounds to ensure the comfort of all our guests. We apologize for your experience during breakfast. We are very sorry that the service in the restaurant was slow and unfriendly, and the cleaning process of the breakfast area before 10:00 AM made you feel rushed. This did not reflect the standard of service we strive to provide. We have forwarded this feedback to our Food and Beverage team for evaluation so that we can further improve the quality of our service. Thank you again for your compliments and feedback. Reviews like this are very important for our continuous improvement. We sincerely hope to welcome you back to Sunsetfalls Gardens & Resort again and provide you with an even better experience on your next visit. Sincerely, Adyka Putri, Rooms Division Manager

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S***y

5.4

/10

Reviewed 12 week(s) ago

Please don't stay here for too long. Especially if the price is so high (high season). The pool water in my room was murky, and I had to use another villa to swim. Breakfast was terrible; the only thing I could eat was instant noodles. The rest was terrible. Fried rice, with large grains of salt. Even water and coffee had to wait a long time for refills, even though the breakfast wasn't busy at all. Even if I asked for instant noodles with eggs, they came out without eggs. None of the staff I encountered were friendly, especially when I complained or wanted to ask for something. The reality is that bad for a villa that costs 2.6-2.8 million per night. At breakfast, they were immediately told, "You'll get charged, you'll get charged, you'll get charged," and the person hadn't even calculated the bill properly. When I checked out, I was told, "You'll get charged, you'll get charged, the blankets were stained." (Two villas were charged for stains on the blankets.) So I felt like I was being ripped off. I stayed with my family in a total of 5 villas (7 rooms), and all the family members had the same comments. What about the management? Guests have paid, but they're given a room with a bathroom door that won't close, a murky pool, and a terrible breakfast. They charge for a stained blanket, even though the stain is unknown. And it should be your responsibility to clean it.

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3 people find it helpful

Accommodation's Reply

13 Jul 2026

Dear Valued Guest, Sunsetfalls Gardens & Resort would like to express our sincere gratitude for taking the time to write a detailed review of your stay with your family. We are deeply sorry that your experience did not meet your expectations. On behalf of the entire management team, we apologize for the inconveniences you experienced, including the unclean pool, unsuitable in-room amenities, the quality and service during breakfast, and the service from our staff, which we felt fell below the standard of service and responsiveness expected from all guests. We also apologize for the unpleasant experience regarding additional charges. We understand that communicating information about additional charges must be clear, professional, and empathetic to avoid causing discomfort to guests. We have taken your feedback seriously to improve our communication and service standards. We have forwarded all your suggestions to the relevant departments, including housekeeping, food and beverage, reception, engineering, and operations teams, for detailed assessment and implementation to improve the quality of facilities, cleanliness, food quality, and service standards. We understand that your experience may not have matched the trust you placed in us, especially when you were traveling with a large family and chose to stay in multiple villas. Therefore, we apologize again for any disappointment that may have occurred. Thank you for your honest and constructive feedback. We will use this as a reminder to further develop and improve the quality of our service. We sincerely hope that you will give us the opportunity to provide you with a better stay in the future. Sincerely, Adika Putri, Rooms Division Manager

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K***a

Staycation

8.5

/10

Reviewed 13 week(s) ago

Overall, everything was okay... only one thing was lacking for us who stayed more than 1 night: the breakfast menu had few variations... that's all.

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1 people find it helpful

Accommodation's Reply

04 Jul 2026

Dear Valued Guest, Warmest greetings from Sunsetfalls Gardens & Resort Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to know that, overall, you had an enjoyable experience at our resort. We also sincerely appreciate your constructive comment regarding the breakfast menu. Your suggestion for greater variety, especially for guests staying multiple nights, is valuable and has been shared with our culinary team for consideration as we continuously strive to enhance our guests' dining experience. Thank you once again for your thoughtful review. We truly appreciate your support and hope to have the pleasure of welcoming you back for another relaxing stay in the near future. best regards, Adyka Putri K Room Division Manager

FARISI G.

Leisure

9.4

/10

Reviewed 13 week(s) ago

Having an excellent stay here after a long journey from Dieng. Sunsetfalls gives us a refreshing experience. A very clean room, nice water for bathing, comfy bed. The best thing here is the kindness of their staff during our stay. Some aspects to improve are during our checkout we experienced some disturbance from flies (never know where they come from). Also, they have potential to improve the mini zoo. Will come back again on our next trip. Thanks.

2 people find it helpful

Accommodation's Reply

24 Jun 2026

Dear Mr. Farisi G , Warmest greetings from Sunsetfalls Gardens & Resort Thank you for taking the time to share your experience with us. We are delighted to know that Sunsetfalls Gardens & Resort provided a refreshing stop after your long journey from Dieng. It is wonderful to hear that you enjoyed the cleanliness of the room, the comfort of the bed, the quality of our facilities, and most importantly, the kindness and hospitality of our team members. Your kind words will certainly be shared with the entire staff as encouragement to continue delivering memorable experiences for our guests. We also sincerely appreciate your constructive feedback regarding the disturbance from flies during check-out and your suggestion for improving our mini zoo. Please accept our apologies for the inconvenience you encountered. Your comments have been noted and will be reviewed carefully as part of our ongoing efforts to enhance both our facilities and overall guest experience. Thank you once again for choosing Sunsetfalls Gardens & Resort. We are truly grateful for your support and look forward to welcoming you back on your next trip for an even more enjoyable stay. best regards, Adyka Putri K Room Division Manager

Andi K. N.

Leisure

10.0

/10

Reviewed 13 week(s) ago

Our 3-day, 2-night stay at Sunset Falls was truly delightful. We stayed in an intimate and executive room, both of which were incredibly cozy. The service was excellent, the breakfast delicious, and there were plenty of photo spots nearby, and it was close to Telomoyo. They offered us a morning walk, and we even gave us snacks upon check-out. If I were invited back, I'd definitely come back!

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1 people find it helpful

Accommodation's Reply

23 Jun 2026

Dear Andy, Warm regards from Sunsetfalls Gardens & Resort. Thank you for choosing Sunsetfalls Gardens & Resort for your 3-day, 2-night stay. We are delighted to hear that you enjoyed the comfort of our Intimate and Executive rooms, the service from our team, the breakfast, and the various photo opportunities around the resort. We are also pleased that the morning walk and complimentary snacks upon check-out added to your positive experience during your stay with us. Our location near Telomoyo, one of the attractions we hope will enhance your vacation experience, is a great inspiration to our entire team for continuing to provide the best service. We hope to welcome you back to Sunsetfalls Gardens & Resort again and create even more memorable experiences on your next visit. Sincerely, Adyka Putri, Rooms Division Manager

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Andi K. N.

Leisure

10.0

/10

Reviewed 13 week(s) ago

Our 3D2N stay at Sunsetfalls was a truly delightful experience. We stayed in an Intimate and Executive room, both of which were truly cozy. The service was excellent, and the breakfast was delicious. There are plenty of photo spots, and it's close to Telomoyo. They offered us a morning walk, and we even got some snacks at checkout. If I were invited back, I'd definitely come back here again. 😁

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1 people find it helpful

Accommodation's Reply

24 Jun 2026

Dear Andy, Warm regards from Sunsetfalls Gardens & Resort. Thank you for taking the time to share your experience at Sunsetfalls Gardens & Resort. We are delighted to hear that your 3-day, 2-night stay with us was very enjoyable. We are glad you felt comfortable in our Intimate and Executive rooms, enjoyed breakfast, and felt the warm welcome from our entire team. We are also pleased to hear that our facilities and activities, such as morning walks, beautiful photo spots, and complimentary snacks upon check-out, contributed to your memorable stay. Our location near Telomoyo, one of the attractions we hope will enhance your vacation experience, is a great asset. Thank you for your appreciation and trust in Sunsetfalls Gardens & Resort. Your positive review motivates us to continue providing the best service. We hope to welcome you back again and create an even more special experience on your next visit. Sincerely, Adyka Putri, Rooms Division Manager

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Exterior 4 Sunsetfalls Gardens and Resort

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