Java Lotus Hotel Jember

Explore Java Lotus Hotel Jember
8.7
Very Good
From 1,624 reviews
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Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

9.0

Service and Facilites

8.8

People often mention about Java Lotus Hotel Jember
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Distance to City Center (144)
Bedroom (127)
Staff Friendliness (121)
Ambiance (116)
Room Space (115)
Bathroom (109)
Family Friendly (106)
Hotel Area (102)
Accessibility (99)
Check-in/out Time (87)
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Traveller Reviews Java Lotus Hotel Jember

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40
Customer reviews
S***a
icon-Staycation
Staycation
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5.4
/10
Reviewed 2 week(s) ago
For 650,000 Rupiah, it's way too expensive. It's just a place to sleep, the floor is dusty, and the mattress underneath is incredibly dirty. The restaurant also offers very little food, with minimal variety.
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G***t
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Leisure
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8.5
/10
Reviewed 3 week(s) ago
The staff is friendly and helpful, the rooms are clean, and the air conditioning is cool. The breakfast menu is lacking in variety.
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S***a
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
It was nice to stay here, maybe I will stay here again with my family.
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Accommodation's Reply
25 May 2026
Thank you for your positive review. We are glad you enjoyed your stay. We hope to welcome you and your family back again next time. Sincerely, Java Lotus Gember Hotel
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S***a
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
It was nice to stay here, maybe I will stay here again with my family.
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Accommodation's Reply
25 May 2026
Thank you for your positive review. We are delighted that you enjoyed your stay. We hope to welcome you and your family back again next time. Sincerely, Java Lotus Gember Hotel.
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S***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 3 week(s) ago
It was nice to stay here, maybe I will stay here again with my family.
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Accommodation's Reply
25 May 2026
Thank you for your positive review. We are glad you enjoyed your stay. We hope to welcome you and your family back again next time. Sincerely, Java Lotus Gember Hotel
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S***a
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
It was nice to stay here, maybe I will stay here again with my family.
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Accommodation's Reply
25 May 2026
Thank you for your positive review. We are glad you enjoyed your stay. We hope to welcome you and your family back again next time. Sincerely, Java Lotus Gember Hotel
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Mohammad Z.
icon-Leisure
Leisure
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9.7
/10
Reviewed 3 week(s) ago
As per what was obtained, the location is in the city center
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Accommodation's Reply
25 May 2026
Thank you for your review. We are pleased that our facilities and central Jember location met your expectations. We hope you had a pleasant stay and we look forward to welcoming you back for an even more memorable experience. Sincerely, Java Lotus Jember Hotel
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Ronny W. S.
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10.0
/10
Reviewed 5 week(s) ago
This hotel is cool, the staff are all great, friendly, smiling, and responsive. Top
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Accommodation's Reply
17 May 2026
Thank you so much for your positive review. We are delighted to hear that you were satisfied with our team's service. Your compliments on the friendliness, smiles, and quick response of our staff will encourage us to continue striving for the best service. Thank you for choosing our hotel and we hope to see you again. Sincerely, Java Lotus Jember Hotel
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H***y
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Overall, it's good. The only thing that needs improvement is that the food refills need to be faster. Bathroom amenities should be added. If possible, the blankets should be bigger, they're too small. More pillows, they're already flat.
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+4
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Accommodation's Reply
17 May 2026
Thank you for your review and feedback! We are delighted to hear that you found our overall service very good. We especially appreciate your comments regarding the speed of food replenishment, bathroom amenities, blanket size, and pillow condition. We will forward your feedback to the relevant team for evaluation and improvement to further enhance guest comfort. Thank you for choosing our hotel, and we hope to welcome you back again for an even better experience.
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S***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 6 week(s) ago
I've stayed here many times before. But the service has gotten worse over time. 1. I've chatted on WA asking for the AC to be turned on, and often forget to turn it off. 2. The AC often gets a hot room and the AC is broken. 3. The bathroom water floats and won't go down 4. No table tissue 5. No hotel slippers 6. Once got used sheets and bedcovers as if they hadn't been replaced 7. The receptionist complained to no response. Goodbye Java Lotus, I will no longer subscribe here.
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1 people find it helpful
Accommodation's Reply
17 May 2026
Thank you for your review. We apologize for any inconvenience you may have experienced. We will use your feedback to evaluate your experience. Sincerely, Java Lotus Gember Hotel
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I***s
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
A pleasant and comfortable staycation experience with a 4 month old baby
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+3
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Accommodation's Reply
25 May 2026
Thank you for your review. We are delighted to hear that you had a pleasant experience. We hope to welcome you and your family back again soon. Sincerely, Java Lotus Gember Hotel
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M***D
icon-Business
Business
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6.4
/10
Reviewed 6 week(s) ago
I ordered breakfast takeaway at 5:30, but it wasn't ready by 6:15. What a shame.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Thank you for your feedback. We apologize for the delay in delivering your takeaway breakfast, which was not on time as promised. We understand this must have been disappointing, and our team will take this matter seriously to ensure our service is more punctual in the future. Thank you for sharing your experience with us. Sincerely, Java Lotus Jember Hotel.
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G***t
icon-Leisure
Leisure
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8.5
/10
Reviewed 6 week(s) ago
The staff were giving excellent service.
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Accommodation's Reply
25 May 2026
Thank you for your positive review. This will motivate our team to continue providing the best service. We look forward to seeing you again for another enjoyable stay. Best Regards! Java Lotus Hotel Jember
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Putra A. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good place to stay in Jember. The rooms are clean and big enough.
1 people find it helpful
Accommodation's Reply
25 May 2026
Thank you for your kind review. We’re glad to hear you enjoyed your stay and found the rooms clean and spacious. We hope to welcome you back again in Jember. Best Regards! Java Lotus Hotel Jember
Friska W.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Strategic location in the center of Jember city
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1 people find it helpful
Accommodation's Reply
25 May 2026
Thank you for your review. We are pleased that our central Jember location provided convenience and satisfaction during your stay. We hope to welcome you back again. Sincerely, Java Lotus Jember Hotel
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N***a
icon-Staycation
Staycation
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8.6
/10
Reviewed 8 week(s) ago
Every time I go to Jember, I stay at this hotel. The staff are nice and friendly, but this time I got a room that didn't smell good. I booked for two people but only got one toothbrush. I also got a shower cap before but I didn't get one yesterday. For a 4-star hotel, the breakfast menu is not very varied, and the watermelon wasn't fresh. Hopefully, it will improve in the future.
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Accommodation's Reply
25 May 2026
Thank you for choosing our hotel every time you visit Jember. We appreciate your trust and your appreciation for the friendliness of our staff and service. We apologize for any inconvenience you experienced during your recent stay, including the lack of fragrance in your room, incomplete amenities, and the breakfast menu not meeting your expectations in terms of variety and quality. We will take your feedback seriously and consider it to improve your stay in the future. Thank you for sharing your detailed experience. We hope to welcome you back again with even better service on your next visit. Sincerely, Java Lotus Hotel Jember
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pangeran h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel staff are friendly, the quality of the breakfast menu could be improved, and the carpets in the hotel corridors need to be scented, so the corridors don't smell musty.
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Accommodation's Reply
25 May 2026
Thank you for your review and feedback. 😊 We are delighted that you enjoyed the friendly service from our staff. We apologize for the quality of the breakfast menu and the unpleasant odor from the carpet in the hotel hallway. Your feedback is very important to us, and we have forwarded it to the relevant team to assess and improve the cleanliness and comfort of the hotel areas. Thank you for helping us improve. We hope to welcome you back in the future for an even more comfortable experience. Sincerely, Java Lotus Gember Hotel
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Satriyo A. N.
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 8 week(s) ago
The variety of side dishes is standard. The main dish variety is lacking for a hotel of Java Lotus's stature. When I stayed there, the beer was also out of stock both at the front cafe and on the rooftop.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Thank you for your review and feedback. We apologize if the variety of the menu, especially the main courses, did not meet your expectations during your stay with us. Your feedback regarding the selection of breakfast and beverage options available at the cafe and rooftop is greatly appreciated and will be incorporated by our team to improve our services and facilities in the future. Thank you for sharing your experience. We hope to provide you with a better experience on your next stay at Java Lotus Hotel. Sincerely, Java Lotus Hotel Jember.
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Linus I. H.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
When I go to Jember, I always stay at this hotel because of its strategic location and affordable prices.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Thank you so much for your continued trust in choosing us every time you visit Jember. We are delighted to know that our excellent location and affordable prices made your stay even more comfortable. We hope to welcome you back again on your next visit. We hope to always be your best choice during your stay in Jember. Sincerely, Java Lotus Hotel Jember
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Verified Traveler
icon-origin-TRAVELOKA
8.3
/10
Reviewed 9 week(s) ago
The service is good, but the AC is not cold at all and the shower head is easy to come off.
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Accommodation's Reply
25 May 2026
Thank you for your review and feedback. We are pleased to hear that you were satisfied with our service and apologize for the inconvenience caused by the air conditioning not being cool enough and the shower not being as comfortable as expected. This is a significant issue for our team and we will address it immediately with improvements and further checks to ensure maximum guest comfort. Thank you for sharing your experience. We hope to provide you with an even better stay next time.
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Number of reviews per page
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