8.3
Very Good
From 1,368 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.3

Meal

8.1

Location

8.4

Service and Facilites

8.3

People often mention about D'Carol Hotel Surabaya
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Bedroom (63)
Staff Friendliness (56)
Ambiance (48)
Accessibility (46)
Bathroom (46)
Distance to City Center (39)
Room Space (39)
Surroundings (36)
Wifi (33)
Hotel Area (33)
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Traveller Reviews D'Carol Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
c***s
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 day(s) ago
We arrived late at night, just for a layover. The hotel was perfect for a layover, close to Pasar Turi Station and the port. We were impressed by the friendliness of the security staff.
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S***i
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 5 day(s) ago
D'Carol Hotel...located near PGS and Dupak Grosir...hotel with quite spacious rooms...air conditioning that makes you shiver...there's a TV... The price is affordable Quite satisfactory...convenient for finding food nearby...access to everywhere is also quite close... The room is quite clean...but the sheets...there are a lot of yellow stains...maybe because the equipment is old... Hopefully there will be an update for the sheets...so if we stay again, we can come here again... The bathroom is quite clean, but there's water pooling around the toilet when it gets wet... Towels, soap, toothbrush, and toothpaste are okay... Overall...everything is good... The staff was very prompt when I wanted to increase the room temperature... Hopefully, D'Carol will be even better in the future... Thank you...
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A***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Close to the city, easy access, just a walk from Pasar Turi Station.
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Muhammad t. i.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 2 week(s) ago
The sheets and blankets have lots of dirty stains.
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2 people find it helpful
A***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Satisfied with the hotel, the room is spacious.
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Accommodation's Reply
03 Jul 2025
Dear Mr./Mrs. A*u."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏.
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Intan S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Good service, comfortable place, worth traveling all the way to stay here🥰
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Accommodation's Reply
03 Jul 2025
Dear Mr./Mrs. Intan S. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏.
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Andri S.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 5 week(s) ago
Cleanliness needs to be considered again, there are lots of spider webs in the bathroom, the duvet cover has lots of stains, even though we know it's been washed, the linen looks really dirty!! It's a shame if the hotel isn't managed well, the location is great
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Accommodation's Reply
03 Jul 2025
Dear Mr./Mrs. Andri S. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We apologize for the obstacles you encountered during your stay. Regarding linen (bed sheets & blankets), we ensure that it is clean because every time it is finished being used, we wash it directly by our laundry using special linen cleaning chemicals, detergents and also special fragrances for linen which will make the linen clean and fragrant after being washed and ready to be set up in the room so the stains are not dirty because they are not washed or not cleaned but old stains that have been cleaned but cannot be removed immediately and for the cleanliness of the room we apologize if there are still some dirty areas, we will use it as an evaluation material for our team's performance so that it does not happen again in the future. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏
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A***e
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
Staff is not friendly at all, lots of rules... How can you book a deluxe room for 3 people? No matter what city I've stayed in, there's no problem as long as the guests are comfortable... They forced me to add an extra bed, the price is unreasonable. Highly not recommended!!!
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2 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Mr./Mrs. Sisilia Chikitasari."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for visiting our hotel. We apologize for the obstacles you encountered during your stay. Regarding our hotel regulations, one room can only be occupied by a maximum of 2 adults, but when checking in it turned out that there were 3 adults and as per the rules that apply in our hotel when checking in the officer has also conveyed during the check-in process. And this rule is also stated in this booking application. Every hotel must have regulations or policies for guests at the hotel, for that please be wiser to understand the regulations that have been previously informed. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏
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R***o
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Have stayed here twice. Highly recommended for train users who get off at Pasarturi Station. Close access, large safe parking, and spacious, comfortable, and clean rooms at affordable prices.
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2 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Mr./Mrs. R*o."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏.
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r***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Satisfied luxury friendly and affordable
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Accommodation's Reply
21 Jun 2025
Dear Mr./Mrs. R*n."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏
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M***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The Carol Hotel is considered good in their 3-star hotel categories (I don't know the star, I forgot). We didn't get to sleep in this hotel because we were just paying a night for some place to rest and leaving Surabaya afterward. As a rest place it was pretty good. The main thing was that my room was in the end of the whole room in that floor, so basically it was pretty far from the lobby/lift, you know what I'm trying to say.
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2 people find it helpful
Accommodation's Reply
21 Jun 2025
Dear Mr./Mrs. M***d "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏
V***n
icon-origin-TRAVELOKA
8.1
/10
Reviewed 8 week(s) ago
The bathroom is sometimes dirty, the sheets too.
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1 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Mr./Mrs. V*n."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for visiting our hotel. We apologize for the obstacles you encountered during your stay. Regarding linen (bed sheets & blankets), we ensure that it is clean because every time it is finished being used, we wash it directly by our laundry using special linen cleaning chemicals, detergents and also special fragrances for linen which will make the linen clean and fragrant after being washed and ready to be set up in the room so the stains are not dirty because they are not washed or cleaned but old stains that have been cleaned but cannot be removed immediately. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏
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Verren O.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
I've been here many times and never get bored when I'm too lazy to go home to Mojokerto. Even though my parents' house is close by, I just choose to check in.
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3 people find it helpful
Accommodation's Reply
22 May 2025
Dear Mr./Mrs. Verren O. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for visiting and giving us your review. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏
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P***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Good, comfortable, safe parking, really great
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1 people find it helpful
Accommodation's Reply
17 May 2025
Dear Mr./Mrs. P*a."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving a review of your experience with us. We are pleased to know that you were impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel🙏😊
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F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
This hotel is good. Clean enough. The location is near to Pasar Turi and Turi Railway Station. Easy for you who wants to go just walking sightseeing around.
3 people find it helpful
Accommodation's Reply
15 May 2025
Dear Mr./Mrs. F*i."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel😊🙏
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irzan f.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Comfortable for a stopover hotel, location is close to the station.
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Accommodation's Reply
04 May 2025
Dear Mr./Mrs. Irzan F. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving a review of your experience with us. We are pleased to know that you were impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel🙏😊
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Gebby D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Kid-friendly because there is a playground. Those who have children can stay here.
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2 people find it helpful
Accommodation's Reply
02 May 2025
Dear Mr./Mrs. Gebby D. "Warm Greetings From Us D'Carol Hotel Surabaya" Thank you for giving a review of your experience with us. We are pleased to know that you were impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel🙏😊
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F***n
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 13 week(s) ago
The room and atmosphere are nice and calm. Only the bedsheets have lots of yellow stains. The AC is cold, the wifi is smooth. For everything, it's okay, only the bedsheets have lots of yellow spots.
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6 people find it helpful
Accommodation's Reply
28 Apr 2025
Dear Mr./Mrs. F*n."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you are staying in, and the friendly service from our team that has provided a sense of comfort for you. And we apologize regarding the cleanliness of our rooms, the rooms are always cleaned by our staff every time we finish using our rooms, every day the room is cleaned by our officers when the room has been occupied or the guest checks out, so that the room is ready to be used in a clean and tidy condition again to be occupied by the next guest. And regarding linen, we make sure it is clean because every time we finish using it, we immediately wash it by our laundry using special linen cleaning chemicals, detergents and also special fragrances for linen which will make the linen clean and fragrant after washing and ready to be set up in the room. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel😊🙏
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The receptionist is very responsive and responsive. The room is spacious, comfortable, easy access.
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Accommodation's Reply
28 Apr 2025
Dear Mr./Mrs. R*i."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for giving us your review/rating. We are pleased to know that you are impressed with the room you occupied, and the friendly service from our team that has provided a sense of comfort for you. The entire team always tries to provide the best for guests, once again thank you and see you again at D'Carol Hotel😊🙏
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A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
5.4
/10
Reviewed 14 week(s) ago
the receptionist just sat while handling the guest check in even though at that time there were 2 receptionists. the staff for luggage storage were friendly & kind. thank you very much sir 😊🙏 for the sheets, bed covers, bath towels full of stains. "dirty room with lots of spider webs" and lots of hair on the corner of the table. bed and in front of the bathroom. there were small cockroaches in the room. the shower water was small. because I was very tired from Lamongan, I was forced to continue resting at this hotel because tomorrow I have to go back to Bali. for those who want to stay at this hotel, a little advice from me, check the room first. so that you don't experience things like me. hopefully in the future this hotel will maintain the cleanliness of the room and be better. 🙏
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1 people find it helpful
Accommodation's Reply
28 Apr 2025
Dear Mr./Mrs. A*a."Warm Greetings From Us D'Carol Hotel Surabaya"Thank you for visiting and giving us your review/rating. We would like to apologize for the inconvenience during the check-in process. And we apologize for the cleanliness of our rooms, the rooms are always cleaned by our staff every time our rooms are finished being used. Every day our staff cleans the rooms when the rooms have been occupied or guests check out, so that the rooms are ready to be used in a clean and tidy condition to be occupied by the next guest. And regarding linen, we make sure it is clean because every time we finish using it, we wash it directly by our laundry using special linen cleaning chemicals, detergents and also special fragrances for linen which will make the linen clean and fragrant after being washed and ready to be set up in the room. The entire team always tries to provide the best for guests, thank you again and see you again at D'Carol Hotel🙏😊
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Number of reviews per page
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