Dear Value Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations, and we truly appreciate the opportunity to improve. We are sorry to hear about the difficulties you experienced upon arrival. Our team should have been more proactive in assisting you, and we will reinforce our guest-assistance procedures to ensure this does not happen again. We also understand your frustration regarding the lift access to different hotel facilities. Your comments have been shared with our management team for further review so we can improve guidance and ensure smoother accessibility for our guests. Regarding your check-in experience, we apologize for the waiting time during busy hours. We will review our staffing schedule to ensure sufficient support at the reception. We are particularly concerned about the condition of the electric kettle and the soap pump in your room. This is not the standard we aim to uphold. Our housekeeping and engineering teams have been informed to conduct thorough inspections and take immediate corrective action. We regret that your stay left you disappointed, and we hope you will reconsider giving us another opportunity to provide the comfortable and seamless experience you deserve. Sincerely, Muhamad Viktor A Sin General Manager

Dear Valued Guest, Thank you for choosing Episod Gading Serpong and sharing your experience. We apologize if the variety and taste of the breakfast did not meet your expectations. This feedback is very valuable for us to improve our quality and menu in the future. We hope to welcome you back again with an even better experience. Best regards, Muhammad Victor Berdoza, General Manager

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced during check-in and we sincerely appreciate you giving us the opportunity to improve our service. We apologize for the delay in preparing your room and the lack of follow-up information regarding room availability as promised. This is not the standard of service we strive to provide and we will review our team’s communication procedures to ensure accurate and timely information to all guests. We also apologize for the failure to accommodate your request for a higher floor and for the inconsistency regarding your arrival time. Your feedback on the service at the front desk is extremely important to us and will form part of our internal evaluation and training to ensure our team provides a friendly, professional and responsive service. We will immediately follow up with the relevant staff to avoid similar incidents in the future. We sincerely apologize that this experience did not meet your expectations and we hope that you will give us another opportunity to provide even better service. Sincerely, Muhammad Victor Berdoza, General Manager

Dear Ladies/Gentlemen, Thank you for choosing Episod Gading Serpong and for taking the time to share your experience. We are delighted that you were impressed with our friendly staff, the comfort of our rooms and the variety of delicious breakfast options. We also appreciate your feedback regarding the view from our Family Suite. We will take this feedback into consideration when improving our facilities in the future, to make your next stay even more enjoyable. We look forward to welcoming you back to Episod Gading Serpong again! Best regards, Muhammad Victor Berdoza, General Manager

Dear Mr/s, Thank you for staying with us at Episode Gading Serpong and for sharing your kind feedback! We’re delighted to hear that you enjoyed your stay, appreciated our friendly staff, clean rooms, and the convenient location with many food options nearby. We look forward to welcoming you back for another pleasant stay soon! Warm regards, Muhamad Viktor A Sin General Manager

Dear Trie A, Thank you for choosing Episod Gading Serpong and for taking the time to share your experience. We are delighted to hear that you were satisfied with our Family Suite, our facilities, our cleanliness, and our team’s friendliness. We apologize for the inconvenience you experienced regarding the room door not being able to lock. We have forwarded this feedback to our technical team for immediate repair. Regarding our Halloween event and buffet menu, we highly appreciate your feedback. This will be taken into consideration to improve the quality and variety of food at our next event, so that our guests have an even more enjoyable experience. Thank you once again for your review and trust in Episod Gading Serpong. We look forward to welcoming you back in the future for an even better experience. Sincerely, Muhammad Victor Berdoza, General Manager

Dear Ladies/Gentlemen, Thank you for sharing your experience at Episod Gading Serpong! We are very glad that you were satisfied with our soundproofed rooms and the friendly service from our staff. We also highly appreciate your comments on the variety of food and the size of the swimming pool. We will take this into consideration in order to improve our services and facilities to make your next stay even more enjoyable. We look forward to welcoming you back to Episod Gading Serpong! Best regards, Muhammad Victor Berdoza, General Manager

Dear Valued Guest, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Muhammad Victor Sin, General Manager

Dear Mr. UD H, Thank you for sharing your experience during your stay at Episod Gading Serpong. We apologize for the inconvenience caused by the incomplete service, even though we had informed you in advance. This does not reflect the standard of service that we strive to provide to our guests. Your feedback is highly valuable in our assessment and to ensure that the same situation does not happen again in the future, we sincerely hope to welcome you back and provide you with an even better guest experience. Sincerely, Muhammad Victor Berdoza, General Manager

Dear Mr/s, Thank you for your continued trust in Episode Gading Serpong! We're delighted to hear that staying with us is always a pleasant experience. Looking forward to welcoming you back again soon! Sincerely, Muhamad Viktor A Sin General Manager

Dear Mr. Ivan, Thank you very much for your positive review! We are very glad that you and your family enjoyed your stay at Episod Gading Serpong. Regarding your comments regarding the TV, we will pass them on to the relevant team for future improvements. We look forward to welcoming you and your family back again soon! Best regards, Muhammad Victor Berdoza, General Manager

Dear Ladies/Gentlemen, Thank you for your review and for taking the time to write a review! We are delighted that you enjoyed our facilities and location. Your comments on the variety of food are highly appreciated and we will take them into consideration to further improve our service quality in the future. We look forward to welcoming you back to Episod Gading Serpong! Best regards, Muhammad Victor Berdoza, General Manager

Dear Mr/s, Thank you for taking the time to share your feedback! We're so glad to hear that you enjoyed the cleanliness of the room and the food. We sincerely apologize for the issue with the shampoo bottle and its smell. We'll make sure to address this immediately to ensure a better experience for future guests. We truly appreciate your understanding, and we hope to welcome you back soon for another great stay! Sincerely, Muhamad Viktor A Sin General Manager

Dear Valued Guest, Thank you for sharing your experience at Episod Gading Serpong. We apologize for the inconvenience regarding the room layout. Your feedback is highly appreciated and we will use it to improve the comfort of our guests in the future. We encourage you to specify your preferred room type during your next booking so that we can help you find the room that best suits your needs. We look forward to welcoming you back with an even better experience. Best regards, Muhammad Victor Berdoza General Manager

Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager

Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager

Dear Sir/Madam, Thank you very much for your review! We are very happy to hear that you were satisfied with the friendly service from our staff during your stay at Episode Gading Serpong. We also apologize for any inconvenience you experienced regarding the price difference during your booking. We appreciate your understanding, and were happy to upgrade your room. We hope your next experience will be more enjoyable, and we look forward to welcoming you back to Episode Gading Serpong! Best regards, Muhamad Viktor a sin. General Manager

Dear Mrs. Putri r a, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager

Dear Sir/Madam, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager.

Dear Sir/Madam, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager.