Episode Gading Serpong

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Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1,668)
Other sources (37)
9.2
Exceptional
From 1,668 reviews
Provided by travellers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.1

Location

9.3

Service and Facilites

9.3

People often mention about Episode Gading Serpong
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Staff Friendliness (213)
Ambiance (199)
Bedroom (192)
Taste (173)
Variety (170)
Bathroom (169)
Room Space (163)
Hotel Area (157)
Family Friendly (156)
Accessibility (152)
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Traveller Reviews Episode Gading Serpong

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
The hotel staff was very friendly and helpful upon check in, the breakfast was very varied and very tasty.
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H***a
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Staycation
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9.4
/10
Reviewed 3 day(s) ago
Strategic location, comfortable hotel
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J***y
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10.0
/10
Reviewed 5 day(s) ago
Nice area and good location, also the room is fancy.
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R***a
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Business
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8.2
/10
Reviewed 7 day(s) ago
The staff is friendly, the service is fast, and they're very helpful. The rooms are also well-designed and comfortable.
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M***o
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9.4
/10
Reviewed 1 week(s) ago
City view. I hope next time will be here. The hotel was excellent. The room very clean.
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Accommodation's Reply
17 Apr 2026
Dear Mr/s Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
Dani D. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategic and comfortable location. Friendly staff.
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Accommodation's Reply
17 Apr 2026
Dear Mr. Dani D. K., Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
A strategically located family hotel, perfect for a staycation with a kids' playground and activities. The atmosphere is very comfortable.
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Accommodation's Reply
17 Apr 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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M***d
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
The hotel is very comfortable, and the staff are friendly, the breakfast is delicious.
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Thank you for your kind words about our hotel. We are delighted that you enjoyed your stay and hope to welcome you back again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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C***s
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10.0
/10
Reviewed 3 week(s) ago
Never get bored of a staycation here
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Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The rooms and hotel environment are all well-appointed and family-friendly. The service is prompt and friendly. The atmosphere is very kid-friendly, and the food is also enjoyable for children and families.
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Accommodation's Reply
05 Apr 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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Fendy F. A.
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Friendly staff, good facilities, but lacking a small pool and supporting facilities and open spaces. Breakfast was delicious, with a good selection. Overall, I'm satisfied.
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Accommodation's Reply
05 Apr 2026
Dear Mr. Fendy F A, Thank you for your feedback and for choosing Episode Gading Serpong! We’re delighted to hear that you were satisfied overall and enjoyed our friendly staff, good facilities, and the variety of our breakfast. Your comments regarding the pool size, supporting facilities, and open spaces are greatly appreciated, and we will take them into consideration for future improvements. We look forward to welcoming you back for an even better experience at Episode Gading Serpong! Sincerely, Muhamad Viktor A Sin General Manager
Muhammad N.
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9.1
/10
Reviewed 5 week(s) ago
The sahur menu is less varied.
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Accommodation's Reply
23 Mar 2026
Dear Mr. Muhammad N., Thank you for your review and for your stay at Episode Gading Serpong. We apologize if the Sahur menu did not meet your expectations. Your feedback is invaluable and we will use it to improve in the future. We hope to welcome you back again for a better experience. Sincerely, Muhammad Victor, General Manager
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Verified Traveler
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10.0
/10
Reviewed 6 week(s) ago
Everything is okay, good service, breakfast is okay, facilities are also okay.
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1 people find it helpful
Accommodation's Reply
13 Mar 2026
Dear Valued Guest, Thank you for choosing to stay at Episode Gading Serpong and for taking the time to write a review. We are delighted to hear that you were satisfied with our services, breakfast, and facilities. Your compliments motivate our entire team to strive for the best possible service for all our guests. We hope to welcome you back to Episode Gading Serpong in the future. Sincerely, Muhammad Victor Ah Sin, General Manager
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P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Thank you to all the hotel staff. They were very friendly and responsive when I needed help. The breakfast and food at Baba Restaurant were delicious and varied. It was a great experience for both adults and children. Please maintain the friendliness of all the staff. I will definitely return to the Episode Gading Serpong Hotel.
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1 people find it helpful
Accommodation's Reply
13 Mar 2026
Dear Mr/s, Thank you for choosing Episode Gading Serpong and for sharing your wonderful experience with us. We are truly happy to know that you enjoyed your stay and that our team’s friendliness and quick assistance made a positive impression on you. Your kind words about the breakfast and the variety of delicious dishes at Baba Restaurant mean a lot to us. We’re especially pleased to hear that the breakfast experience was enjoyable for both adults and children. Your appreciation will certainly be shared with our entire team as motivation to continue delivering warm and attentive service. We look forward to welcoming you back again to Episode Gading Serpong in the near future. Sincerely, Muhamad Viktor A Sibn General Manager
S***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good, staff is friendly, food tastes good and room area is clean
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Accommodation's Reply
10 Mar 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
NICE HOTEL NICE HOTEL NICE HOTEL NICE HOTEL NICE HOTEL
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Accommodation's Reply
09 Mar 2026
Dear Mr/s, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
Gordon D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
👍 Positives: • Clean, modern, and comfortable hotel • Very friendly and helpful staff • Ample breakfast buffet • Strategic location near restaurants and malls • Good value for the price
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1 people find it helpful
Accommodation's Reply
29 Jan 2026
Dear Mr. Gordon D, Thank you very much for your positive review of Episode Gading Serpong Hotel. We are delighted to hear that you enjoyed the hotel's cleanliness, modern facilities, and the friendly and attentive service of our staff. Your compliments on the breakfast buffet and excellent location also mean a lot to us. We always strive to provide our guests with the best possible stay experience and value for money. Thank you for choosing Episode Gading Serpong. We hope to welcome you back on your next visit. Sincerely, Muhammad Victor Ah Sin, General Manager
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A***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The location is very strategic, close to the mall and culinary area. The room is very spacious, but there is a smell of cigarette smoke, even though I asked for a non-smoking room. It may have penetrated from other rooms. A thermos, coffee, and tea are provided. There is also a coffee machine from Rumah Koffie, but the coffee capsules provided are already broken. It should be checked again, if it is damaged, it should be replaced to prevent contamination/dirt. The room phone also has a buzzing sound that is quite annoying, even though it is not in use. I have checked that it is closed properly and the volume has been turned down but it still buzzes. It is still okay for a staycation. The breakfast is also delicious and has a lot of variety.
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1 people find it helpful
Accommodation's Reply
22 Jan 2026
Dear Valued Guest, Thank you for your valuable feedback regarding Episode Gading Serpong Hotel. We are pleased to hear that you were satisfied with our excellent location, spacious rooms, and in-room amenities. We are also pleased with the quality and variety of our breakfast menu. However, we apologize for the inconvenience caused by cigarette smoke in the room, the poor quality of the coffee, and the noise from the telephone in the room. We appreciate your valuable feedback and will strive to improve our rooms and amenities. We will continuously enhance our service and facilities to provide a better stay experience for all our guests. Thank you for your understanding and trust. We look forward to welcoming you back to Episode Gading Serpong Hotel for an even more comfortable stay. Sincerely, General Manager, Muhammad Victor Ahsin
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M***D
icon-Leisure
Leisure
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10.0
/10
Reviewed 14 week(s) ago
Very comfortable to stay, the breakfast is really good
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Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 15 week(s) ago
The room is spacious and comfortable for a staycation with the kids. The breakfast is less varied and the taste is a bit lacking. The hotel staff is friendly and quick to respond when needed.
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1 people find it helpful
Accommodation's Reply
16 Jan 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager
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Number of reviews per page
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