Traveloka (1,383)
Other sources (34)
9.1
Exceptional
From 1,383 reviews
Provided by travellers on
Cleanliness
9.3
Room Comfort
9.2
Meal
9.0
Location
9.3
Service and Facilites
9.3
People often mention about Episode Gading Serpong
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Staff Friendliness (156)
Ambiance (147)
Bedroom (145)
Taste (131)
Variety (128)
Bathroom (126)
Room Space (120)
Family Friendly (117)
Accessibility (116)
Hotel Area (116)
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Traveller Reviews Episode Gading Serpong
Number of reviews per page
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40
Customer reviews
Ew
Eko w.
Staycation
10.0
/10
Reviewed 1 day(s) ago
Amazing place and amazing view, complete and delicious breakfast. Just a suggestion: expand the pool and make the water less cold.
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M***d
10.0
/10
Reviewed 2 day(s) ago
Thank you Gro Team for the cake and decorations.
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S***y
Staycation
8.5
/10
Reviewed 3 day(s) ago
The room was very spacious with a beautiful interior design. It was clean, although there was a musty odor upon entering, but it disappeared after a few hours. The food was quite varied. The location was easily accessible and close to several restaurants and supermarkets.
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L***a
Staycation
9.4
/10
Reviewed 2 week(s) ago
A very comfortable hotel for families, with fast check-in and friendly staff. Strategic location. 👍
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager.
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H***A
Staycation
10.0
/10
Reviewed 2 week(s) ago
Comfortable... Friendly. Relaxed atmosphere and perfect for a getaway in the Gading Serpong area.
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Accommodation's Reply
17 Jul 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are delighted that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager.
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L***a
Staycation
9.7
/10
Reviewed 3 week(s) ago
The price and amenities are reasonable. The room is spacious and the bed is very comfortable.
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Accommodation's Reply
11 Jul 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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Regita V.
10.0
/10
Reviewed 3 week(s) ago
Thank you very much to the episode staff, Ms. Uchi, Jese, Nidya, and the super friendly receptionist. Thank you very much for making my wife's birthday wish come true. There's nothing lacking at all from this hotel, hehe. It's really great, maybe this will be our next favorite place. Thank you to the staff who helped🤍
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3 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Ms. Regita V, Thank you for visiting Episode Gading Serpong and for taking the time to share your experience here. We are delighted that you enjoyed your visit, especially with the excellent service provided by Uchi, Jesse, and Nidya. Thank you again for your review. We look forward to welcoming you back to Episode Gading Serpong soon. Sincerely, Muhamad Viktor a sin. General Manager
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AM
Ali M.
10.0
/10
Reviewed 4 week(s) ago
It really looks like a luxury hotel episode from a distance. The hotel is clean and friendly, the breakfast is amazing with lots of choices.. According to the price....
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Accommodation's Reply
05 Jul 2025
Dear Mr. Ali M., Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager.
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WA
Widienya A.
Business
8.6
/10
Reviewed 4 week(s) ago
It's stuffy in the room because there's no sunlight coming in.
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Accommodation's Reply
03 Jul 2025
Dear Mrs. Widienya, Thank you for your review. We are glad you chose to stay at Episode Gading Serpong. We appreciate your feedback regarding the lighting in the room. We will take this into consideration to make your future stays more comfortable. Hopefully we can welcome you back with better facilities. Thank you for your attention! Best regards, Muhamad Viktor a sin. General Manager
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A***w
10.0
/10
Reviewed 4 week(s) ago
Stay here for 1 night, it's a wonderful place to stay, good food, ambience nice.
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Accommodation's Reply
03 Jul 2025
Dear Mr/s,
Thank you for your great review of Hotel Episode Gading Serpong! We are glad that you enjoyed your stay with us especially the service from our staff and We hope to see you again very soon.
Sincerely,
Muhamad Viktor A Sin
General Manager
D***a
Staycation
8.1
/10
Reviewed 4 week(s) ago
The bathroom is just not so good. Maybe I was unlucky to get that room because when I took a shower, the water stagnated for a long time (the floor was too flat so the water didn't drain quickly). The water was also small because the shower seemed to leak so the water scattered everywhere.
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Accommodation's Reply
03 Jul 2025
Dear Sir/Madam, Thank you very much for your review. We greatly appreciate your feedback regarding the bathroom condition. We apologize for the inconvenience you experienced, especially regarding the drainage and water pressure issues in the shower. We will immediately check and fix the issues to make the Episode Gading Serpong experience more comfortable for our guests. We hope to welcome you back with better facilities in the future. Warm regards, Muhamad Viktor a sin. General Manager
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SD
Steven D. a.
10.0
/10
Reviewed 5 week(s) ago
thank you for the compliment, thank you uchi, jeje, nidya for the welcome cake and decoration
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Accommodation's Reply
26 Jun 2025
Dear Mr. Steven,
Thank you for your great review of Hotel Episode Gading Serpong! We are glad that you enjoyed your stay with us especially the service from our staff Uchi, Jeje and Nidya and We hope to see you again very soon.
Sincerely,
Muhamad Viktor A Sin
General Manager
F***a
Leisure
9.1
/10
Reviewed 5 week(s) ago
The staff was friendly and helpful.
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Accommodation's Reply
26 Jun 2025
Dear Mr/Mrs,
Thank you for your great review of Hotel Episode Gading Serpong! We are glad that you enjoyed your stay with us especially and We hope to see you again very soon.
Sincerely,
Muhamad Viktor A Sin
General Manager
a***g
10.0
/10
Reviewed 6 week(s) ago
Very good, cool facilities, very satisfied staying here
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1 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager.
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N***y
Leisure
8.5
/10
Reviewed 6 week(s) ago
Friendly staff. Amazing room, clean, tidy and beautiful 👍
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Accommodation's Reply
15 Jun 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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R***a
Staycation
9.3
/10
Reviewed 7 week(s) ago
I booked a non-smoking family room, but unfortunately when I entered, the room smelled. Other facilities are quite satisfactory.
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1 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Sir/Madam, Thank you for staying at Episode Gading Serpong and taking the time to provide a review. We apologize for the inconvenience you experienced regarding the aroma in your non-smoking family room. Your feedback means a lot to us and we will follow up with the housekeeping team to ensure that similar incidents do not occur in the future. We are glad to know that the other facilities were quite satisfactory for you. Hopefully we will still be given the opportunity to welcome you back with a more comfortable experience in the future. Warm regards, Muhamad Viktor a sin. General Manager
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HT
Hariadi T.
Leisure
10.0
/10
Reviewed 8 week(s) ago
I love this hotel. The lobby is not on the 1st floor..unique..😆😃
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Accommodation's Reply
06 Jun 2025
Dear Mr. hariadi,,
Thank you for your great review of Hotel Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon.
Sincerely,
Muhamad Viktor A Sin
General Manager
C
Christina
10.0
/10
Reviewed 8 week(s) ago
For the staff, all are friendly and responsive..
For the room, it is clean and quite big. I chose executive because it has a bathtub for soaking
For breakfast, there are many choices…
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1 people find it helpful
Accommodation's Reply
06 Jun 2025
Dear Mrs. Christina, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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M***e
Transit
8.8
/10
Reviewed 9 week(s) ago
I really want to come back again, the security and all the staff are very helpful.
It's just a shame that there is not enough parking space, it's very difficult to get a parking spot.
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Accommodation's Reply
02 Jun 2025
Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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SI
Siska I. H.
Staycation
9.4
/10
Reviewed 9 week(s) ago
The staff was friendly, making it easy for us to check in and check out.
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2 people find it helpful
Accommodation's Reply
30 May 2025
Dear Mrs. Siska, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager
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Number of reviews per page
20
40
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