How many rooms are available at Episode Gading Serpong?

Episode Gading Serpong has 320.

Does Episode Gading Serpong have parking?

Yes, Episode Gading Serpong does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

Does Episode Gading Serpong have a swimming pool?

Yes, Episode Gading Serpong does have a swimming pool

Does Episode Gading Serpong offer early check-in?

Yes, Episode Gading Serpong offers early check-in. This will depend on availability, so it's best to heck directly with Episode Gading Serpong to see if it's available on your dates.

Does Episode Gading Serpong offer late check-out?

Yes, Episode Gading Serpong offers late check-out, based on availability. Check directly with Episode Gading Serpong to see if they can accommodate your request.

What do past guests say about Episode Gading Serpong?

Traveloka users who have stayed at Episode Gading Serpong have praised its Cleanliness, Room Comfort, Location.

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Episode Gading Serpong

Name: Episode Gading Serpong
Address: Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810, Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Banten, 15810, Indonesia
Rating: 9.1

Hotels

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9.1

/10

Exceptional

1,938 reviews

What Guests Say About Their Stay

L***y

9.4

/ 10

A new hotel with a modern design and a strong cultural touch in the room interiors. The bedsheets are very clean and soft.

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P***i

9.7

/ 10

I'm a regular at this hotel, a fairly luxurious hotel with affordable prices. Strategic location, lots of delicious food. Friendly and helpful staff. The gym facilities are quite good. Comfortable beds and bathrooms.

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P***i

10.0

/ 10

All the staff are friendly and very helpful. The hotel is also kid-friendly. There's a mini playground and a children's pool. The breakfast is also very varied, and the food is delicious. I never get bored staying at Hotel Episode. I'll definitely stay again.

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T***h

10.0

/ 10

Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.

F***a

10.0

/ 10

The hotel staff were very friendly and very helpful during the check-in process.

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In the Area

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Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Staying at Episode Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Episode Gading Serpong

Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

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Discover More About Episode Gading Serpong

The Charm of Episode Gading Serpong: Your Ideal Banten Getaway

Welcome to Episode Gading Serpong, a contemporary hotel nestled in the vibrant heart of Banten, Indonesia. Designed with the modern traveler in mind, this accommodation offers a perfect blend of comfort, convenience, and style, making it an excellent choice for those exploring this dynamic region. Whether you're planning a business trip or a leisurely escape, Episode Gading Serpong promises a memorable stay, providing a welcoming base from which to discover all that Banten has to offer. Rates at Episode Gading Serpong start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Episode Gading Serpong

Episode Gading Serpong is strategically situated in the bustling district of Gading Serpong, a well-known hub within the Tangerang Regency of Banten. This prime location places you within easy reach of a variety of amenities and attractions. The hotel's address is {localAddressString}. For those arriving from afar, it's approximately a 45-minute to 1-hour drive from Soekarno-Hatta International Airport (CGK), depending on traffic conditions. While there isn't a direct train or tram line immediately adjacent to the hotel, the surrounding area is well-connected by road networks, making it convenient for those who prefer to drive or utilize rideshare services. The atmosphere around Episode Gading Serpong is lively, with numerous shopping centers, entertainment venues, and dining options just a stone's throw away, offering a taste of local life and modern conveniences.

Guest Facilities and Services at Episode Gading Serpong

Guest facilities at Episode Gading Serpong are designed to enhance your stay and provide a comfortable experience. The hotel offers essential amenities that cater to the needs of all travelers. You'll find a helpful 24-hour front desk, ready to assist with any queries or requests you may have at any time of the day or night. Complimentary Wi-Fi is available throughout the property, ensuring you can stay connected with ease. For those who enjoy a good start to their day, the hotel provides breakfast options, often featuring a selection of local and international dishes, and of course, coffee. Secure luggage storage is also available, allowing you to explore the area freely before check-in or after check-out.

Room Information and Stay Experience at Episode Gading Serpong

The room types of Episode Gading Serpong offer a range of comfortable and well-appointed spaces for guests. Each room is designed to be a sanctuary, featuring clean and modern furnishings. You can expect a comfortable bed, ensuring a restful night's sleep. The rooms are equipped with effective climate control systems, allowing you to set the perfect temperature for your comfort, a crucial element for any traveler, especially those accustomed to different climates. The bathrooms are kept to a high standard of cleanliness, providing a refreshing space to prepare for your day or unwind in the evening. While specific room names and exact dimensions are best confirmed directly, the focus is on providing a clean, comfortable, and functional environment for your stay.

Recommended Nearby Dining and Cafes around Episode Gading Serpong

The area surrounding Episode Gading Serpong is a culinary delight, offering a diverse range of dining experiences. You'll find a vibrant local food scene with numerous cafes and restaurants catering to various tastes. For those who appreciate a good brunch, the neighborhood boasts several spots that offer delicious breakfast options, including local specialties and international favorites, often accompanied by excellent coffee. Whether you're in the mood for authentic Indonesian cuisine or international fare, you'll find plenty of choices within easy walking distance or a short rideshare trip. The hotel itself also provides dining options, ensuring convenience for guests.

Popular Attractions and Activities near Episode Gading Serpong

The Tangerang area, where Episode Gading Serpong is located, offers a variety of attractions and activities for visitors. Here are a few popular spots to consider exploring: * **Scientia Square Park:** A family-friendly destination offering a mix of educational exhibits, recreational activities, and green spaces. * **Ocean Park Water Adventure:** A popular water park perfect for a fun-filled day with thrilling slides and pools. * **Living World Alam Sutera:** A large shopping mall that also features entertainment options and a diverse range of dining establishments. * **Alun-Alun Kota Tangerang:** A central public square that often hosts local events and provides a glimpse into community life. * **Taman Potret:** A picturesque park known for its colorful installations and scenic views, ideal for photography. If you are looking for other activities around Episode Gading Serpong, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Episode Gading Serpong from the Airport

Navigating your journey from the airport to Episode Gading Serpong is straightforward, with several convenient options available. Understanding the "How to get to Episode Gading Serpong" is key to a smooth arrival. * **Airport Link Trains:** While not directly to Gading Serpong, you can take an airport train from Soekarno-Hatta International Airport to a connecting station and then arrange onward transport. * **Airport Shuttle Buses:** Shuttle services operate from the airport to various points in the Greater Jakarta area, which may offer convenient drop-off locations from which you can take a short taxi or rideshare. * **Public Metered Taxis:** Taxis are readily available at the airport. Ensure you use the official taxi stands to get a metered fare. * **Rideshare Services:** You can book a rideshare service through a mobile app for a convenient door-to-door journey. For a hassle-free start to your trip, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose Episode Gading Serpong

Episode Gading Serpong stands out as an excellent choice for travelers seeking comfort, convenience, and a prime location in Banten. Its modern amenities, friendly service, and strategic positioning make it an ideal base for exploring the region. * **Prime Location:** Situated in the vibrant Gading Serpong area, offering easy access to dining, shopping, and entertainment. * **Comfortable Accommodation:** Well-appointed rooms designed for a relaxing stay with essential modern facilities. * **Convenient Services:** A 24-hour front desk, free Wi-Fi, and helpful staff ensure a smooth and enjoyable experience. * **Value for Money:** Offering competitive rates, especially when taking advantage of special promotions. Ready to experience the best of Banten? Book budget hotels in Banten and Easily book domestic and international flights at low prices. Check room availability at Episode Gading Serpong and Book Episode Gading Serpong today for an unforgettable stay!

All facilities in Episode Gading Serpong

Swimming Pool

Fitness Center

Functional Hall

Common Space

Lobby

Family-friendly Facilities

Children pool

Food and Drinks

Bar
Breakfast
Buffet breakfast

Transportation

Secure parking
Valet parking (surcharge)

General

AC
Reception hall
Banquet
Family room
Swimming pool
Smoking area

Accessibilty

Accessible bathroom
Accessible parking

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Projector

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Hair salon
Supermarket

Kids and Pets

Cribs

Things to Do

Health club
Massage
Outdoor pool
Spa

Connectivity

Free WiFi

Public Facilities

Elevator
24-hour room service
Restaurant
Room service
Safety deposit box

Shuttle Service

Airport transfer (surcharge)

Hotel Services

Early Check-in
Late check-out
Bellhop
Concierge
Doorman
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Shower
TV

Accommodation Policy & General Information in Episode Gading Serpong

Required Documents

Upon check-in, you are required to bring ID Card, Reservation Voucher. The required documents can be in the form of soft copy.

Facility

Gym, Lobby, Spa, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 1-2-2024 to 31-5-2025.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Episode Gading Serpong	320
Number of floors in Episode Gading Serpong	28
Another facilities in Episode Gading Serpong	Children pool, Bar, Breakfast, Buffet breakfast, Secure parking

Frequently asked questions about Episode Gading Serpong

What are available facilities at Episode Gading Serpong?

There are top facilites at Episode Gading Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Episode Gading Serpong?

The standard check-in time at Episode Gading Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Episode Gading Serpong provide breakfast?

Yes, Episode Gading Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Episode Gading Serpong?

Episode Gading Serpong has a 4.0-star rating.

How many floors does Episode Gading Serpong have?

Episode Gading Serpong has 28.

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Episode Gading Serpong reviews and ratings

Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1,879)

Other sources (59)

9.2

Exceptional

From 1,879 reviews

Provided by travellers on

Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

9.3

Service and Facilites

9.3

People often mention about Episode Gading Serpong

All

Staff Friendliness (237)

Ambiance (224)

Bedroom (215)

Taste (193)

Bathroom (189)

Variety (189)

Room Space (183)

Hotel Area (178)

Family Friendly (176)

Surroundings (171)

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Traveller Reviews Episode Gading Serpong

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Customer reviews

J***a

Staycation

10.0

/10

Reviewed 2 week(s) ago

So family friendly and had a great time.

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Accommodation's Reply

21 Sep 2026

Dear Mr/s, Thank you very much for your wonderful review. We are delighted to know that you had a great time staying at Episode Gading Serpong and found our hotel family-friendly. It is always our pleasure to provide a comfortable and enjoyable experience for guests. We truly appreciate your kind feedback and look forward to welcoming you and your family back for another memorable stay with us. Sincerely, Muhamad Viktor A Sin General Manager

L***a

10.0

/10

Reviewed 2 week(s) ago

It's really good, really comfortable.

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Accommodation's Reply

18 Sep 2026

Dear Valued Guest, Thank you for taking the time to write a positive review for Episode Gading Serpong. We are delighted to hear that you were comfortable and enjoyed your stay with us. Guest satisfaction and comfort are always our top priority. We hope to welcome you back to Episode Gading Serpong for another memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager

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L***a

Business

9.6

/10

Reviewed 2 week(s) ago

The sofa is 90% ok, only the TV has no signal. It's not very good for the price and the luxury it offers.

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Accommodation's Reply

21 Sep 2026

Dear Valued Guest, Thank you for taking the time to review and provide feedback during your stay at Episode Gading Serpong. We are pleased to hear that your overall experience was positive. However, we apologize for the inconvenience regarding the TV signal issue. Your feedback is very important to us, and we will forward it to the relevant team for immediate evaluation and improvement. We hope that on your next stay, we will be able to provide you with an even more comfortable experience that meets your expectations. Sincerely, Muhammad Victor Ah Sin, General Manager

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Siti H.

Staycation

8.5

/10

Reviewed 3 week(s) ago

ok, just a small parking lot and the elevator makes you dizzy

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Accommodation's Reply

18 Sep 2026

Dear Mr. Siti H., Thank you for taking the time to write a review. We are glad you enjoyed your stay at Episode Gading Serpong. We apologize for any inconvenience caused by the limited parking space and the uncomfortable elevator. Your feedback is very important to us and we will use it to improve the guest experience. We hope to welcome you back again with an even better experience. Sincerely, Muhammad Victor Ah Sin, General Manager

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A***r

Staycation

9.7

/10

Reviewed 3 week(s) ago

Overall, my stay at Episode Gading Serpong was very enjoyable. The hotel was clean, the breakfast was varied and delicious, the staff was very friendly, the facilities were plentiful, and the location was great. There were a few minor inconveniences: 1. Breakfast was a bit of a hassle, as you had to use the elevator to get from your room. 2. The room was quite noisy because it was close to the main road, and there was also a noise like cables being hit by the wind. 3. I also felt the position of the bathroom shower door needed improvement, as every time I showered, the water poured out of the glass door, soaking the dry areas.

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Accommodation's Reply

12 Sep 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong Hotel. We are delighted to hear that you were satisfied with your overall stay, particularly the cleanliness of the hotel, the variety and taste of the breakfast, the friendliness of the staff, the facilities provided, and the hotel's location. We apologize for the inconvenience you experienced regarding access to the breakfast area, which requires the use of an elevator. We greatly appreciate your information about the noise from the main road and what sounded like cable or wind noise from outside. We will coordinate this feedback with the relevant team for investigation and repair. We also apologize for the shower door issue that caused water to leak into the dry area of the bathroom. We will forward your feedback to the engineering team for investigation and follow-up. Thank you for your compliments and constructive feedback. We greatly appreciate this opportunity to continuously improve the quality of our services and facilities. We hope to welcome you back to Episode Gading Serpong and provide you with an even more comfortable stay on your next visit. Sincerely, Muhamad Viktor a sin, General Manager

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A***e

Staycation

8.4

/10

Reviewed 4 week(s) ago

The room was spacious and clean, but the bathroom door was broken. The restaurant didn't have much choice of food. The taste was just so-so. The swimming pool was small.

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Accommodation's Reply

08 Sep 2026

Dear Mr/s, Thank you for taking the time to share your feedback about your stay at Episode Gading Serpong. We’re pleased to hear that you found your room spacious and clean. We sincerely apologize for the inconvenience caused by the broken bathroom door. We have shared your feedback with our Engineering team for immediate attention. We also appreciate your comments regarding our restaurant’s food selection and taste, as well as the swimming pool. Your feedback is valuable to us and will be shared with the respective teams as we continue working to improve our facilities and dining experience. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay. Sincerely, Muhamad Viktor A Sin General Manager

L***y

Business

9.4

/10

Reviewed 4 week(s) ago

A new hotel with a modern design and a strong cultural touch in the room interiors. The bedsheets are very clean and soft.

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Accommodation's Reply

08 Sep 2026

Dear Valued Guest, Thank you for taking the time to write a positive review about Episode Gading Serpong Hotel. We are delighted to hear that you appreciated the hotel's modern design, which incorporates cultural elements within the rooms, as well as the comfort and cleanliness of the linens. We greatly appreciate your compliments and hope to welcome you back for another comfortable and memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager

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P***i

9.7

/10

Reviewed 4 week(s) ago

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Accommodation's Reply

08 Sep 2026

Dear Valued Guest, Thank you very much for your trust and loyalty in choosing Episode Gading Serpong as your accommodation. We are delighted that you enjoyed our excellent location, comfortable rooms and bathrooms, fitness facilities, and the friendly and helpful service from our team. We hope to welcome you back to Episode Gading Serpong again. Thank you for your positive review, and we hope your next visit will be another memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager

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L***n

10.0

/10

Reviewed 4 week(s) ago

Excellent experience for stay in there.

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Accommodation's Reply

08 Sep 2026

Dear Mr/s, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager

K***h

Business

9.2

/10

Reviewed 5 week(s) ago

Towels have a smell. Food variety can be better.

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Accommodation's Reply

29 Aug 2026

Dear Mr/s, Thank you for sharing your feedback with us. We sincerely apologize that the towels provided during your stay had an unpleasant smell. We understand how this may have affected your comfort, and we will follow up with our Housekeeping team to ensure our towels meet our cleanliness and quality standards. We also appreciate your feedback regarding the food variety. We will share your comments with our Food & Beverage team as we continue to improve our menu selection. Thank you for helping us improve. We hope to have the opportunity to welcome you back and provide you with a better experience. Sincerely, Muhamad Viktor A Sin General Manager

P***i

Staycation

10.0

/10

Reviewed 5 week(s) ago

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2 people find it helpful

Accommodation's Reply

25 Aug 2026

Dear Valued Guest, Thank you very much for your review and compliments on Episode Gading Serpong. We are delighted to hear that you enjoyed your stay with us and were comfortable with the service and assistance from our entire team. We are also pleased that our family-friendly facilities, such as the mini-playground and children's pool, provided a memorable experience for you and your family. Your compliments on the variety and taste of our breakfast further motivate us to continue maintaining the quality of our services and products. Thank you for choosing Episode Gading Serpong as your accommodation. We greatly appreciate your trust and willingness to stay with us again. We hope to welcome you back for an even more memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager

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C***a

Staycation

6.6

/10

Reviewed 6 week(s) ago

The room was leaking, and I had to make a complaint before I was provided with a new room. As a gesture of goodwill, I was given a complimentary amenity, which was a cake. However, I do not eat sweets, so the amenity was unfortunately not suitable for me. The pump dispenser for the conditioner was not functioning properly, so I had to switch between different dispensers during my bath, which was inconvenient. The telephone in the room was not working, which made it difficult for me to request a bowl and cutlery for my dinner. As a result, I had to eat my meal directly from the takeaway container.

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Accommodation's Reply

29 Aug 2026

Dear Mr/s, Thank you for taking the time to share your detailed feedback following your stay at Episode Gading Serpong. We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating it must have been to encounter a leaking room and to have to make a complaint before a room change was arranged. We are also sorry that the complimentary cake provided as a gesture of goodwill did not suit your preference. We appreciate your feedback and will take this into consideration when offering amenities to our guests in similar situations. We also regret the inconvenience caused by the malfunctioning conditioner dispenser and the non-functioning telephone in your room. We understand that these issues affected your comfort and made it difficult for you to request the bowl and cutlery you needed for your dinner. Please be assured that your feedback has been shared with our relevant departments for further follow-up and improvement. We truly value your comments as they help us identify areas where we can improve our facilities and service. We truly appreciate your comments and hope you will give us another opportunity to provide you with a much better experience on your next stay. Sincerely, Muhamad Viktor A Sin General Manager

S***n

10.0

/10

Reviewed 6 week(s) ago

Thank you for hospitality, will come back soon.

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Accommodation's Reply

29 Aug 2026

Dear Mr/s, We are delighted to hear that you enjoyed our hospitality. Your positive feedback means a lot to our team, and we are happy to know that you are planning to visit us again. We look forward to welcoming you back soon for another enjoyable stay! Sincerely, Muhamad Viktor A Sin General Manager

T***h

10.0

/10

Reviewed 6 week(s) ago

Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.

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Accommodation's Reply

24 Aug 2026

Deby I.

Leisure

8.5

/10

Reviewed 6 week(s) ago

The room was nice. The breakfast was plentiful and delicious.

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Accommodation's Reply

29 Aug 2026

Dear Ms. Debbie I, Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager

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r***a

Staycation

9.4

/10

Reviewed 6 week(s) ago

Awesome, the staff is good, the ambience is good.

1 people find it helpful

Accommodation's Reply

22 Aug 2026

Dear Mr/s, Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the ambience at Episode Gading Serpong and were pleased with the service provided by our staff. Your kind words are truly appreciated and serve as a great motivation for our entire team to continue providing warm and attentive service to every guest. We look forward to welcoming you back to Episode Gading Serpong and making your next stay just as enjoyable. Sincerely, Muhamad Viktor A Sin General Manager

PEPEN P.

Leisure

9.7

/10

Reviewed 7 week(s) ago

I didn't like having to change lifts twice at level 13 to get to breakfast or the kids club.

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Accommodation's Reply

22 Aug 2026

Dear Mr/s, Thank you for taking the time to share your feedback with us. We are sorry to hear that having to change lifts at Level 13 to access the breakfast area and kids club was inconvenient during your stay at Episode Gading Serpong. We understand that easy and convenient access to hotel facilities is an important part of a comfortable stay, especially when traveling with children. Your feedback regarding the lift access and layout will be taken into consideration as part of our ongoing evaluation and improvement. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back to Episode Gading Serpong for a more convenient and comfortable stay. Sincerely, Muhamad Viktor A Sin General Manager

F***a

Staycation

10.0

/10

Reviewed 7 week(s) ago

The hotel staff were very friendly and very helpful during the check-in process.

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Accommodation's Reply

22 Aug 2026

Dear Gentlemen/Ladies, Thank you for taking the time to share your experience with us. We are delighted to hear that you received warm and helpful service from our team, especially during the check-in process. Your compliments motivate all Episode Gading Serpong staff to continue striving for warm, responsive, and professional service to all guests. We hope to welcome you back to Episode Gading Serpong in the future and provide you with another memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager

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Verified Traveler

Medical

9.7

/10

Reviewed 7 week(s) ago

The location is superb. Near mall, hospital, easy to find restaurants. The facilities are also great, have gym, spa, pools, etc. Good job!

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Accommodation's Reply

16 Aug 2026

Dear Mr/s, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our superb location, convenient access to the mall, hospital, and restaurants, as well as our facilities including the gym, spa, and swimming pools. Your kind words and appreciation truly mean a lot to our team. We’re very happy to know you had a great stay at Episode Gading Serpong, and we look forward to welcoming you back again soon! Sincerely, Muhamad Viktor A Sin General Manager

N***a

Staycation

9.4

/10

Reviewed 8 week(s) ago

Overall, it's okay. The only downside is that the TV isn't a smart TV, which makes it less fun because you can't access Netflix or watch whatever you want. The refrigerator isn't cold. The conditioner bottle in room 2223 didn't come out and needed to be replaced. There's no debit/QRIS deposit option, which should be available in this modern era.

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Accommodation's Reply

12 Aug 2026

Dear Ms. Noviana Noor Indah Sari, Thank you for taking the time to share your experience staying at Episode Gading Serpong Hotel. We are delighted to hear that you appreciated the friendliness of our staff, the cleanliness and comfort of the hotel, and the breakfast we provided. We also greatly appreciate your feedback regarding the room amenities and the deposit payment method. Regarding in-room entertainment facilities, your suggestion about the need for a wider variety of entertainment options has been noted and will be used as a basis for our evaluations to further improve the comfort and experience of our guests. We apologize for any inconvenience you experienced regarding the condition of the refrigerator, air conditioning, and other in-room amenities. We will coordinate your feedback with the relevant team for further action. Thank you for your feedback and trust. We hope to welcome you back to Episode Gading Serpong Hotel for an even better experience on your next visit. Sincerely, Muhammad Victor Ah Sin, General Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.