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Episode Gading Serpong

Hotels
Preferred Partner Plus
Finding rooms for you...
9.1
/10
Exceptional
1,890 reviews

What Guests Say About Their Stay

T***h

10.0
/ 10
Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.

F***a

10.0
/ 10
The hotel staff were very friendly and very helpful during the check-in process.
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Verified Traveler

9.7
/ 10
The location is superb. Near mall, hospital, easy to find restaurants. The facilities are also great, have gym, spa, pools, etc. Good job!

L***y

9.4
/ 10
My cousin from China really liked and was satisfied staying at this hotel. The food, staff, and service were all excellent.

Safrina B.

10.0
/ 10
During my two stays here... friendly hotel staff, good hospitality... I love it. Finally I became a member here 🥰
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In the Area
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Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Episode Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Episode Gading Serpong

Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810
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Lobby Episode Gading Serpong
Lobby 2 Episode Gading Serpong

Discover More About Episode Gading Serpong

Location


Staying at Episode Gading Serpong is a good choice when you are visiting Gading Serpong.

About Episode Gading Serpong

From business event to corporate gathering, Episode Gading Serpong provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Episode Gading Serpong, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Episode Gading Serpong exclusively for you.

Episode Gading Serpong is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Episode Gading Serpong.

All facilities in Episode Gading Serpong

Swimming Pool Episode Gading Serpong
Swimming Pool
Fitness Center Episode Gading Serpong
Fitness Center
Functional Hall Episode Gading Serpong
Functional Hall
Common Space Episode Gading Serpong
Common Space
Lobby Episode Gading Serpong
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff

Public Facilities

  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Things to Do

  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Spa

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast

Transportation

  • Secure parking
  • Valet parking (surcharge)

Accessibilty

  • Accessible bathroom
  • Accessible parking

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Kids and Pets

  • Cribs

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Episode Gading Serpong

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Reservation Voucher. The required documents can be in the form of soft copy.

Facility

Gym, Lobby, Spa, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 1-2-2024 to 31-5-2025.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Episode Gading Serpong
320
Number of floors in Episode Gading Serpong
28
Another facilities in Episode Gading Serpong
Bellhop, Concierge, Doorman, Early Check-in, Front desk

Frequently asked question in Episode Gading Serpong

What are available facilities at Episode Gading Serpong?
There are top facilites at Episode Gading Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Episode Gading Serpong?
The standard check-in time at Episode Gading Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Episode Gading Serpong provide breakfast?
Yes, Episode Gading Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Episode Gading Serpong have?
Episode Gading Serpong is a 4.0-star hotel.
How many floors does Episode Gading Serpong have?
Episode Gading Serpong has 28 floors.
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More Reviews from Other Guests in Episode Gading Serpong

Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1,832)
Other sources (58)
9.2
Exceptional
From 1,832 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

9.3

Service and Facilites

9.3

People often mention about Episode Gading Serpong
All
Staff Friendliness (233)
Ambiance (215)
Bedroom (207)
Taste (185)
Bathroom (182)
Variety (182)
Room Space (176)
Hotel Area (172)
Family Friendly (169)
Surroundings (167)
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Traveler Reviews Episode Gading Serpong

Number of reviews per page
20
40
Customer reviews
T***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 hour(s) ago
Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.
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Accommodation's Reply
24 Aug 2026
Dear Mr/s, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
Awesome, the staff is good, the ambience is good.
1 people find it helpful
Accommodation's Reply
22 Aug 2026
Dear Mr/s, Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the ambience at Episode Gading Serpong and were pleased with the service provided by our staff. Your kind words are truly appreciated and serve as a great motivation for our entire team to continue providing warm and attentive service to every guest. We look forward to welcoming you back to Episode Gading Serpong and making your next stay just as enjoyable. Sincerely, Muhamad Viktor A Sin General Manager
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PEPEN P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
I didn't like having to change lifts twice at level 13 to get to breakfast or the kids club.
Find this review helpful?
Accommodation's Reply
22 Aug 2026
Dear Mr/s, Thank you for taking the time to share your feedback with us. We are sorry to hear that having to change lifts at Level 13 to access the breakfast area and kids club was inconvenient during your stay at Episode Gading Serpong. We understand that easy and convenient access to hotel facilities is an important part of a comfortable stay, especially when traveling with children. Your feedback regarding the lift access and layout will be taken into consideration as part of our ongoing evaluation and improvement. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back to Episode Gading Serpong for a more convenient and comfortable stay. Sincerely, Muhamad Viktor A Sin General Manager
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff were very friendly and very helpful during the check-in process.
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+3
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Accommodation's Reply
22 Aug 2026
Dear Gentlemen/Ladies, Thank you for taking the time to share your experience with us. We are delighted to hear that you received warm and helpful service from our team, especially during the check-in process. Your compliments motivate all Episode Gading Serpong staff to continue striving for warm, responsive, and professional service to all guests. We hope to welcome you back to Episode Gading Serpong in the future and provide you with another memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The location is superb. Near mall, hospital, easy to find restaurants. The facilities are also great, have gym, spa, pools, etc. Good job!
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Accommodation's Reply
16 Aug 2026
Dear Mr/s, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our superb location, convenient access to the mall, hospital, and restaurants, as well as our facilities including the gym, spa, and swimming pools. Your kind words and appreciation truly mean a lot to our team. We’re very happy to know you had a great stay at Episode Gading Serpong, and we look forward to welcoming you back again soon! Sincerely, Muhamad Viktor A Sin General Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Overall, it's okay. The only downside is that the TV isn't a smart TV, which makes it less fun because you can't access Netflix or watch whatever you want. The refrigerator isn't cold. The conditioner bottle in room 2223 didn't come out and needed to be replaced. There's no debit/QRIS deposit option, which should be available in this modern era.
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Accommodation's Reply
12 Aug 2026
Dear Ms. Noviana Noor Indah Sari, Thank you for taking the time to share your experience staying at Episode Gading Serpong Hotel. We are delighted to hear that you appreciated the friendliness of our staff, the cleanliness and comfort of the hotel, and the breakfast we provided. We also greatly appreciate your feedback regarding the room amenities and the deposit payment method. Regarding in-room entertainment facilities, your suggestion about the need for a wider variety of entertainment options has been noted and will be used as a basis for our evaluations to further improve the comfort and experience of our guests. We apologize for any inconvenience you experienced regarding the condition of the refrigerator, air conditioning, and other in-room amenities. We will coordinate your feedback with the relevant team for further action. Thank you for your feedback and trust. We hope to welcome you back to Episode Gading Serpong Hotel for an even better experience on your next visit. Sincerely, Muhammad Victor Ah Sin, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Overall good, but they don't have much variety of main food for breakfast.
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Accommodation's Reply
12 Aug 2026
Dear Mr/s, Thank you for sharing your feedback with us. We’re pleased to hear that you had an overall good stay at Episode Gading Serpong. We also appreciate your comment regarding the variety of our breakfast main dishes. Your feedback is very valuable to us, and we will certainly share it with our culinary team as we continuously work to improve our breakfast selection. We hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely, Muhamad Viktor A Sin General Manager
Nur H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Cleanliness was excellent, but the staff, especially in the restaurant, were unfriendly. We ran out of spoons and forks at breakfast, and the food tasted mediocre.
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Accommodation's Reply
12 Aug 2026
Dear Mr. Noor Ech, Thank you for choosing Episode Gading Serpong and for taking the time to write a review. We are pleased to hear that you appreciated the cleanliness of the hotel. However, we apologize for the unpleasant experience regarding the service from our staff, particularly in the restaurant, and the difficulty in providing cutlery during breakfast. We also regret that the taste of the food did not meet your expectations. Your feedback is very important to us, and we will share it with the relevant team for evaluation and improvement. We hope to welcome you back again and provide a better experience next time. Sincerely, Muhammad Victor Ah Sin, General Manager
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L***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
My cousin from China really liked and was satisfied staying at this hotel. The food, staff, and service were all excellent.
Find this review helpful?
Accommodation's Reply
12 Aug 2026
Dear Mr/s, Thank you for your wonderful feedback! We’re delighted to hear that you really enjoyed your stay at Episode Gading Serpong and were satisfied with the food, staff, and service. Your kind words mean a lot to our team and will certainly be shared with everyone. We look forward to welcoming you back for another excellent stay in the future! Sincerely, Muhamad Viktor A Sin General Manager
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Yosi F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The best hotel for families
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Accommodation's Reply
12 Aug 2026
Dear Mr. Yosi F., Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 3 week(s) ago
The room concept is comfortable despite its small size, but unfortunately, it's not soundproof at all. There was a lot of illegal racing at dawn, dust on the headboards, and mosquitoes throughout the stay. The staff was friendly. The food was lacking in taste and variety.
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1 people find it helpful
Accommodation's Reply
04 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong. We are delighted to hear that you were satisfied with our room and the friendly service you received from our team. However, we apologize for any inconvenience you experienced, such as external noise, cleanliness of the headboard, mosquitoes in the room, and your experience regarding the choices and taste of our food. Your feedback is very important to us, and we have forwarded it to the relevant team for evaluation and improvement in areas such as cleanliness, pest control, and the quality of the food we serve. Regarding the external noise around the hotel, we understand that this may affect the comfort of our guests, and we will continuously strive to find ways to minimize such impact. We hope to welcome you back in the future and provide you with another pleasant stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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Wiwit A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Breakfast at 6 o'clock was ready and ready to go.
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Accommodation's Reply
04 Aug 2026
Dear Mr. Wiwit, Thank you for taking the time to write a review about your stay at Episode Gading Serpong. We are delighted to hear that you were impressed with our team's attentiveness, especially the breakfast service that was available early in the morning. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Episode Gading Serpong in the future. Sincerely, Muhammad Victor Ah Sin, General Manager
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Devi J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
I got a free upgrade and a delicious cake because of my birthday! Thank you so much Episode and staff. You're the best! Clean, satisfying, restful, beautiful room, my son felt so at home. Thank you ☺️
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1 people find it helpful
Accommodation's Reply
02 Aug 2026
Dear Mrs. Devi J, Thank you so much for your wonderful review and for celebrating your birthday with us at Episode Gading Serpong! We are truly delighted to know that you enjoyed the complimentary room upgrade and birthday cake. It brings us great joy to hear that you found the room clean, beautiful, and comfortable, and that your little one had such a wonderful time as well. Your kind words mean a lot to our entire team. We hope your birthday was filled with special memories, and we look forward to welcoming you and your family back for another memorable stay at Episode Gading Serpong. Sincerely, Muhamad Viktor A Sin General Manager
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Safrina B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
During my two stays here... friendly hotel staff, good hospitality... I love it. Finally I became a member here 🥰
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Accommodation's Reply
27 Jul 2026
Dear Ms. Safrina B., Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Zin, General Manager
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Z***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
It's fun, but the parking isn't very convenient. Tiring.
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2 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Thank you for staying at Episode Gading Serpong and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback regarding the parking area, which we felt was inappropriate. We will forward this feedback to the relevant team for consideration so that we can provide better convenience for our guests in the future. Sincerely, Muhammad Victor Ah Sin, General Manager. We hope to welcome you back for your next stay and hope for an even more pleasant experience.
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s***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Friendly staff, clean and tidy rooms. This is my second stay at this hotel. Highly recommended.
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Accommodation's Reply
25 Jul 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager
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Anggun A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The location is strategic because it is on the edge of the city center so it is easy to find anything. The service is okay actually, only one thing is missing, I asked for a king size bed and got a twin. The king size was empty, the non-smoking one had been left, but it was not made into a twin bed as promised. But giving birthday greetings and a cake for my child was also very good. Because I was really on the spur of the moment information. The facilities and comfort of the room were really good. Clean, complete, and completely soundproof. In fact, bringing two toddlers to the inn is quite a challenge because there will definitely be noise. If it is not soundproof, it is a shame that others are afraid of being disturbed and we guests also feel uncomfortable because it disturbs. It's just a shame, the electric kettle in my room leaked slowly and was not noticed. The food was great. Delicious and varied.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Mr./Ms. Angkun Aye, Thank you for taking the time to share your experience staying at Episode Gading Serpong Hotel. We are delighted to hear that you enjoyed the hotel's excellent location, the comfort and cleanliness of the rooms, the comprehensive amenities, and the soundproofing that made your family's stay even more comfortable. We were also pleased to be a part of your child's special birthday celebration with birthday wishes and a birthday cake. Furthermore, we apologize for the inconvenience regarding the bed turnout not meeting your expectations and the issue with the electric kettle in your room. We have forwarded your feedback to the relevant team for evaluation so that we can improve our services and inspect room amenities accordingly. Thank you for your appreciation of the variety and taste of our food. We appreciate all your feedback and hope to welcome you and your family back again in the future for an even better experience. Sincerely, Muhammad Victor Aye Sin, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Staying at Hotel Episode BSD was truly satisfying! 🤍 The hotel is cool, unique, and has an antique concept, so you can really feel the luxurious vibes but still comfortable. The room is spacious, clean, and I even got a free room upgrade. I was so happy! Thank you so much to Kak Devy who has been helpful and provided the best service. Got a surprise in the form of a mirror painting with my name, plus a very sweet welcome cake. It really made the experience of staying more special and memorable. Overall, it was really fun! Recommended for those who want to staycation in BSD. Will definitely come back again. ✨
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+3
1 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you so much for taking the time to share your wonderful experience at Episode Gading Serpong. We are delighted to hear that you enjoyed the hotel's unique concept, the spacious and clean rooms, and the complimentary room upgrade. We are also pleased to hear that Davy provided excellent service and made your stay even more meaningful. We are especially happy to hear that you appreciated the personalized stained-glass painting and the special welcome cake. We will pass on your thanks to Davy as a token of our appreciation for his dedication to providing the best possible service. Thank you for your recommendation. We are proud to have been a part of your stay and hope to welcome you back to Episode Gading Serpong again. See you next time! Sincerely, Muhammad Victor Ah Sin, General Manager
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Cut A. M. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
We got a free upgraded room from Deluxe King to this beautiful room!! Super king and comfy bed, with bathtub, beautiful room, and nice breakfast!!! Thank you so much Episode!!
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Accommodation's Reply
20 Jul 2026
Dear Mrs. Cut A.M.H, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the complimentary room upgrade and had a memorable stay with us. It’s great to know that you loved the spacious room, the super king bed, the bathtub, and our breakfast. Your kind words truly mean a lot to our team and inspire us to continue providing exceptional experiences for our guests. We look forward to welcoming you back to Episode Gading Serpong for another fantastic stay soon! Sincerely, Muhamad Viktor A Sin General Manager
M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly and helpful with the check-in process.
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1 people find it helpful
Accommodation's Reply
05 Jul 2026
Dear guest, thank you for your kind words about our hotel. We are delighted to hear that you had a comfortable stay. We look forward to seeing you again. Thank you. Sincerely, Muhammad Viktor Ashin, General Manager.
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Number of reviews per page
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Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1,832)
Other sources (58)
9.2
Exceptional
From 1,832 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

9.3

Service and Facilites

9.3

People often mention about Episode Gading Serpong
All
Staff Friendliness (233)
Ambiance (215)
Bedroom (207)
Taste (185)
Bathroom (182)
Variety (182)
Room Space (176)
Hotel Area (172)
Family Friendly (169)
Surroundings (167)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Episode Gading Serpong

Number of reviews per page
20
40
Customer reviews
T***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 hour(s) ago
Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.
Find this review helpful?
Accommodation's Reply
24 Aug 2026
Dear Mr/s, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
Awesome, the staff is good, the ambience is good.
1 people find it helpful
Accommodation's Reply
22 Aug 2026
Dear Mr/s, Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the ambience at Episode Gading Serpong and were pleased with the service provided by our staff. Your kind words are truly appreciated and serve as a great motivation for our entire team to continue providing warm and attentive service to every guest. We look forward to welcoming you back to Episode Gading Serpong and making your next stay just as enjoyable. Sincerely, Muhamad Viktor A Sin General Manager
Profile Picture
PEPEN P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
I didn't like having to change lifts twice at level 13 to get to breakfast or the kids club.
Find this review helpful?
Accommodation's Reply
22 Aug 2026
Dear Mr/s, Thank you for taking the time to share your feedback with us. We are sorry to hear that having to change lifts at Level 13 to access the breakfast area and kids club was inconvenient during your stay at Episode Gading Serpong. We understand that easy and convenient access to hotel facilities is an important part of a comfortable stay, especially when traveling with children. Your feedback regarding the lift access and layout will be taken into consideration as part of our ongoing evaluation and improvement. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back to Episode Gading Serpong for a more convenient and comfortable stay. Sincerely, Muhamad Viktor A Sin General Manager
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff were very friendly and very helpful during the check-in process.
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+3
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Accommodation's Reply
22 Aug 2026
Dear Gentlemen/Ladies, Thank you for taking the time to share your experience with us. We are delighted to hear that you received warm and helpful service from our team, especially during the check-in process. Your compliments motivate all Episode Gading Serpong staff to continue striving for warm, responsive, and professional service to all guests. We hope to welcome you back to Episode Gading Serpong in the future and provide you with another memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The location is superb. Near mall, hospital, easy to find restaurants. The facilities are also great, have gym, spa, pools, etc. Good job!
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Accommodation's Reply
16 Aug 2026
Dear Mr/s, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our superb location, convenient access to the mall, hospital, and restaurants, as well as our facilities including the gym, spa, and swimming pools. Your kind words and appreciation truly mean a lot to our team. We’re very happy to know you had a great stay at Episode Gading Serpong, and we look forward to welcoming you back again soon! Sincerely, Muhamad Viktor A Sin General Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Overall, it's okay. The only downside is that the TV isn't a smart TV, which makes it less fun because you can't access Netflix or watch whatever you want. The refrigerator isn't cold. The conditioner bottle in room 2223 didn't come out and needed to be replaced. There's no debit/QRIS deposit option, which should be available in this modern era.
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Accommodation's Reply
12 Aug 2026
Dear Ms. Noviana Noor Indah Sari, Thank you for taking the time to share your experience staying at Episode Gading Serpong Hotel. We are delighted to hear that you appreciated the friendliness of our staff, the cleanliness and comfort of the hotel, and the breakfast we provided. We also greatly appreciate your feedback regarding the room amenities and the deposit payment method. Regarding in-room entertainment facilities, your suggestion about the need for a wider variety of entertainment options has been noted and will be used as a basis for our evaluations to further improve the comfort and experience of our guests. We apologize for any inconvenience you experienced regarding the condition of the refrigerator, air conditioning, and other in-room amenities. We will coordinate your feedback with the relevant team for further action. Thank you for your feedback and trust. We hope to welcome you back to Episode Gading Serpong Hotel for an even better experience on your next visit. Sincerely, Muhammad Victor Ah Sin, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Overall good, but they don't have much variety of main food for breakfast.
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Accommodation's Reply
12 Aug 2026
Dear Mr/s, Thank you for sharing your feedback with us. We’re pleased to hear that you had an overall good stay at Episode Gading Serpong. We also appreciate your comment regarding the variety of our breakfast main dishes. Your feedback is very valuable to us, and we will certainly share it with our culinary team as we continuously work to improve our breakfast selection. We hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely, Muhamad Viktor A Sin General Manager
Nur H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Cleanliness was excellent, but the staff, especially in the restaurant, were unfriendly. We ran out of spoons and forks at breakfast, and the food tasted mediocre.
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Accommodation's Reply
12 Aug 2026
Dear Mr. Noor Ech, Thank you for choosing Episode Gading Serpong and for taking the time to write a review. We are pleased to hear that you appreciated the cleanliness of the hotel. However, we apologize for the unpleasant experience regarding the service from our staff, particularly in the restaurant, and the difficulty in providing cutlery during breakfast. We also regret that the taste of the food did not meet your expectations. Your feedback is very important to us, and we will share it with the relevant team for evaluation and improvement. We hope to welcome you back again and provide a better experience next time. Sincerely, Muhammad Victor Ah Sin, General Manager
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L***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
My cousin from China really liked and was satisfied staying at this hotel. The food, staff, and service were all excellent.
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Accommodation's Reply
12 Aug 2026
Dear Mr/s, Thank you for your wonderful feedback! We’re delighted to hear that you really enjoyed your stay at Episode Gading Serpong and were satisfied with the food, staff, and service. Your kind words mean a lot to our team and will certainly be shared with everyone. We look forward to welcoming you back for another excellent stay in the future! Sincerely, Muhamad Viktor A Sin General Manager
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Yosi F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The best hotel for families
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Accommodation's Reply
12 Aug 2026
Dear Mr. Yosi F., Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 3 week(s) ago
The room concept is comfortable despite its small size, but unfortunately, it's not soundproof at all. There was a lot of illegal racing at dawn, dust on the headboards, and mosquitoes throughout the stay. The staff was friendly. The food was lacking in taste and variety.
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1 people find it helpful
Accommodation's Reply
04 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong. We are delighted to hear that you were satisfied with our room and the friendly service you received from our team. However, we apologize for any inconvenience you experienced, such as external noise, cleanliness of the headboard, mosquitoes in the room, and your experience regarding the choices and taste of our food. Your feedback is very important to us, and we have forwarded it to the relevant team for evaluation and improvement in areas such as cleanliness, pest control, and the quality of the food we serve. Regarding the external noise around the hotel, we understand that this may affect the comfort of our guests, and we will continuously strive to find ways to minimize such impact. We hope to welcome you back in the future and provide you with another pleasant stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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Wiwit A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Breakfast at 6 o'clock was ready and ready to go.
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Accommodation's Reply
04 Aug 2026
Dear Mr. Wiwit, Thank you for taking the time to write a review about your stay at Episode Gading Serpong. We are delighted to hear that you were impressed with our team's attentiveness, especially the breakfast service that was available early in the morning. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Episode Gading Serpong in the future. Sincerely, Muhammad Victor Ah Sin, General Manager
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Devi J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
I got a free upgrade and a delicious cake because of my birthday! Thank you so much Episode and staff. You're the best! Clean, satisfying, restful, beautiful room, my son felt so at home. Thank you ☺️
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1 people find it helpful
Accommodation's Reply
02 Aug 2026
Dear Mrs. Devi J, Thank you so much for your wonderful review and for celebrating your birthday with us at Episode Gading Serpong! We are truly delighted to know that you enjoyed the complimentary room upgrade and birthday cake. It brings us great joy to hear that you found the room clean, beautiful, and comfortable, and that your little one had such a wonderful time as well. Your kind words mean a lot to our entire team. We hope your birthday was filled with special memories, and we look forward to welcoming you and your family back for another memorable stay at Episode Gading Serpong. Sincerely, Muhamad Viktor A Sin General Manager
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Safrina B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
During my two stays here... friendly hotel staff, good hospitality... I love it. Finally I became a member here 🥰
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Accommodation's Reply
27 Jul 2026
Dear Ms. Safrina B., Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Zin, General Manager
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Z***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
It's fun, but the parking isn't very convenient. Tiring.
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2 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Thank you for staying at Episode Gading Serpong and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback regarding the parking area, which we felt was inappropriate. We will forward this feedback to the relevant team for consideration so that we can provide better convenience for our guests in the future. Sincerely, Muhammad Victor Ah Sin, General Manager. We hope to welcome you back for your next stay and hope for an even more pleasant experience.
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s***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Friendly staff, clean and tidy rooms. This is my second stay at this hotel. Highly recommended.
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Accommodation's Reply
25 Jul 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager
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Anggun A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The location is strategic because it is on the edge of the city center so it is easy to find anything. The service is okay actually, only one thing is missing, I asked for a king size bed and got a twin. The king size was empty, the non-smoking one had been left, but it was not made into a twin bed as promised. But giving birthday greetings and a cake for my child was also very good. Because I was really on the spur of the moment information. The facilities and comfort of the room were really good. Clean, complete, and completely soundproof. In fact, bringing two toddlers to the inn is quite a challenge because there will definitely be noise. If it is not soundproof, it is a shame that others are afraid of being disturbed and we guests also feel uncomfortable because it disturbs. It's just a shame, the electric kettle in my room leaked slowly and was not noticed. The food was great. Delicious and varied.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Mr./Ms. Angkun Aye, Thank you for taking the time to share your experience staying at Episode Gading Serpong Hotel. We are delighted to hear that you enjoyed the hotel's excellent location, the comfort and cleanliness of the rooms, the comprehensive amenities, and the soundproofing that made your family's stay even more comfortable. We were also pleased to be a part of your child's special birthday celebration with birthday wishes and a birthday cake. Furthermore, we apologize for the inconvenience regarding the bed turnout not meeting your expectations and the issue with the electric kettle in your room. We have forwarded your feedback to the relevant team for evaluation so that we can improve our services and inspect room amenities accordingly. Thank you for your appreciation of the variety and taste of our food. We appreciate all your feedback and hope to welcome you and your family back again in the future for an even better experience. Sincerely, Muhammad Victor Aye Sin, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Staying at Hotel Episode BSD was truly satisfying! 🤍 The hotel is cool, unique, and has an antique concept, so you can really feel the luxurious vibes but still comfortable. The room is spacious, clean, and I even got a free room upgrade. I was so happy! Thank you so much to Kak Devy who has been helpful and provided the best service. Got a surprise in the form of a mirror painting with my name, plus a very sweet welcome cake. It really made the experience of staying more special and memorable. Overall, it was really fun! Recommended for those who want to staycation in BSD. Will definitely come back again. ✨
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+3
1 people find it helpful
Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you so much for taking the time to share your wonderful experience at Episode Gading Serpong. We are delighted to hear that you enjoyed the hotel's unique concept, the spacious and clean rooms, and the complimentary room upgrade. We are also pleased to hear that Davy provided excellent service and made your stay even more meaningful. We are especially happy to hear that you appreciated the personalized stained-glass painting and the special welcome cake. We will pass on your thanks to Davy as a token of our appreciation for his dedication to providing the best possible service. Thank you for your recommendation. We are proud to have been a part of your stay and hope to welcome you back to Episode Gading Serpong again. See you next time! Sincerely, Muhammad Victor Ah Sin, General Manager
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Cut A. M. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
We got a free upgraded room from Deluxe King to this beautiful room!! Super king and comfy bed, with bathtub, beautiful room, and nice breakfast!!! Thank you so much Episode!!
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Accommodation's Reply
20 Jul 2026
Dear Mrs. Cut A.M.H, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the complimentary room upgrade and had a memorable stay with us. It’s great to know that you loved the spacious room, the super king bed, the bathtub, and our breakfast. Your kind words truly mean a lot to our team and inspire us to continue providing exceptional experiences for our guests. We look forward to welcoming you back to Episode Gading Serpong for another fantastic stay soon! Sincerely, Muhamad Viktor A Sin General Manager
M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly and helpful with the check-in process.
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1 people find it helpful
Accommodation's Reply
05 Jul 2026
Dear guest, thank you for your kind words about our hotel. We are delighted to hear that you had a comfortable stay. We look forward to seeing you again. Thank you. Sincerely, Muhammad Viktor Ashin, General Manager.
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