Episode Gading Serpong

Hotels
Preferred Partner
9.1
/10
Exceptional
1,822 reviews

What Guests Say About Their Stay

Staff Friendliness (348)
Bedroom (337)
Ambiance (333)
Bathroom (301)

Rendy Y.

10.0
/ 10
Had a very pleasant stay here. Staffs are very friendly and accommodate my request very well. The room is very clean, the bathroom as well. The breakfast was fantastic with lots of food selections. Definitely recommended for staycation.

R***a

8.2
/ 10
The staff is friendly, the service is fast, and they're very helpful. The rooms are also well-designed and comfortable.
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P***i

10.0
/ 10
Thank you to all the hotel staff. They were very friendly and responsive when I needed help. The breakfast and food at Baba Restaurant were delicious and varied. It was a great experience for both adults and children. Please maintain the friendliness of all the staff. I will definitely return to the Episode Gading Serpong Hotel.
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Gordon D.

10.0
/ 10
👍 Positives: • Clean, modern, and comfortable hotel • Very friendly and helpful staff • Ample breakfast buffet • Strategic location near restaurants and malls • Good value for the price
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R***i

10.0
/ 10
From the moment you enter the hotel, you are greeted by friendly security, the check-in process is assisted, and the experience of staying here is very impressive... The best, yes.
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In the Area
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Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Episode Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Episode Gading Serpong

Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810
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Lobby Episode Gading Serpong
Lobby 2 Episode Gading Serpong

Discover More About Episode Gading Serpong

Location


Staying at Episode Gading Serpong is a good choice when you are visiting Gading Serpong.

About Episode Gading Serpong

From business event to corporate gathering, Episode Gading Serpong provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Episode Gading Serpong, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Episode Gading Serpong exclusively for you.

Episode Gading Serpong is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Episode Gading Serpong.

All facilities in Episode Gading Serpong

Swimming Pool Episode Gading Serpong
Swimming Pool
Fitness Center Episode Gading Serpong
Fitness Center
Functional Hall Episode Gading Serpong
Functional Hall
Common Space Episode Gading Serpong
Common Space
Lobby Episode Gading Serpong
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff

Public Facilities

  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Things to Do

  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Spa

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast

Transportation

  • Secure parking
  • Valet parking (surcharge)

Accessibilty

  • Accessible bathroom
  • Accessible parking

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Kids and Pets

  • CRIBS

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Episode Gading Serpong

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Reservation Voucher. The required documents can be in the form of soft copy.

Facility

Gym, Lobby, Spa, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 1-2-2024 to 31-5-2025.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Episode Gading Serpong
320
Number of floors in Episode Gading Serpong
28
Another facilities in Episode Gading Serpong
Bellhop, Concierge, Doorman, Early Check-in, Front desk

Frequently asked question in Episode Gading Serpong

What are available facilities at Episode Gading Serpong?
There are top facilites at Episode Gading Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Episode Gading Serpong?
The standard check-in time at Episode Gading Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Episode Gading Serpong provide breakfast?
Yes, Episode Gading Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Episode Gading Serpong have?
Episode Gading Serpong is a 4.0-star hotel.
How many floors does Episode Gading Serpong have?
Episode Gading Serpong has 28 floors.
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More Reviews from Other Guests in Episode Gading Serpong

Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1,764)
Other sources (58)
9.2
Exceptional
From 1,764 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.1

Location

9.3

Service and Facilites

9.3

People often mention about Episode Gading Serpong
All
Staff Friendliness (225)
Ambiance (209)
Bedroom (202)
Taste (180)
Variety (178)
Bathroom (177)
Room Space (172)
Hotel Area (167)
Family Friendly (164)
Surroundings (161)
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Most Recent
Format
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Traveler Reviews Episode Gading Serpong

Number of reviews per page
20
40
Customer reviews
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Staying at Hotel Episode BSD was truly satisfying! 🤍 The hotel is cool, unique, and has an antique concept, so you can really feel the luxurious vibes but still comfortable. The room is spacious, clean, and I even got a free room upgrade. I was so happy! Thank you so much to Kak Devy who has been helpful and provided the best service. Got a surprise in the form of a mirror painting with my name, plus a very sweet welcome cake. It really made the experience of staying more special and memorable. Overall, it was really fun! Recommended for those who want to staycation in BSD. Will definitely come back again. ✨
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+3
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Cut A. M. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
We got a free upgraded room from Deluxe King to this beautiful room!! Super king and comfy bed, with bathtub, beautiful room, and nice breakfast!!! Thank you so much Episode!!
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly and helpful with the check-in process.
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Accommodation's Reply
05 Jul 2026
Dear guest, thank you for your kind words about our hotel. We are delighted to hear that you had a comfortable stay. We look forward to seeing you again. Thank you. Sincerely, Muhammad Viktor Ashin, General Manager.
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Chia T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Have lots of food options nearby.
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Accommodation's Reply
05 Jul 2026
Dear Mr/s Chia T, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
Rendy Y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Had a very pleasant stay here. Staffs are very friendly and accommodate my request very well. The room is very clean, the bathroom as well. The breakfast was fantastic with lots of food selections. Definitely recommended for staycation.
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Accommodation's Reply
05 Jul 2026
Dear Mr. Rendy Y, Thank you for sharing your wonderful review. We are delighted to hear that you had a pleasant stay with us and that our team was able to accommodate your requests and make you feel welcome. It is also wonderful to know that you enjoyed the cleanliness of your room, our breakfast selection, and the overall experience. Your recommendation means a great deal to us and serves as great encouragement for our team to continue delivering exceptional service. We truly appreciate your kind support and look forward to welcoming you back to Episode Gading Serpong for another memorable staycation. Sincerely, Muhamad Viktor A Sin General Manager
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Haridudin
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The breakfast is varied and has many choices.
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1 people find it helpful
Accommodation's Reply
05 Jul 2026
Dear Mr. Hariruddin, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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J***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff were very friendly and helpful during the check-in process.
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Accommodation's Reply
05 Jul 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager
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Trevor G.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
The hotel is quite new with good facilities. Food and breakfast at the restaurant are great. The staff are friendly and helpful; I enjoyed conversations with them. However, a big negative is there's loud music coming from a neighboring building, even at 2-3 AM every night. How is this possible, especially when the hotel states it values guests' comfort and strives to make it a preferred destination? Also, it is quite isolated, far from restaurants and malls. There are some cafes opposite, but there's no safe pedestrian crossing, so you can't really explore the surrounding.
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Accommodation's Reply
05 Jul 2026
Dear Mr. Trevor, Thank you for taking the time to share your experience following your stay at Episode Gading Serpong. We are delighted to know that you enjoyed our new facilities, the food and breakfast offerings, and especially the warm hospitality of our team. Your kind words will certainly be shared with our staff, who will be pleased to know they made your stay memorable. We sincerely apologize for the inconvenience caused by the noise from the neighboring building. We understand how disruptive this can be, particularly during late-night hours, and we regret that it affected your rest. While the source of the noise is beyond our direct control, we take guest comfort seriously and are actively communicating our concerns with the relevant parties while continuing to explore ways to minimize the impact for our guests. We also appreciate your feedback regarding the hotel's surroundings and pedestrian accessibility. Your comments are valuable and help us better understand our guests' experiences beyond the hotel itself. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future. Sincerely, Muhamad Viktor A Sin General Manager
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Haridudin
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great room, great food, great staff, and it's located in downtown Gading Serpong, close to Summarecon Mall, and has tons of culinary options nearby. It's great!
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Accommodation's Reply
05 Jul 2026
Dear Mr. Hariduddin, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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l***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was a great experience. I loved the atmosphere and the vibe of this hotel. Although the swimming pool is not very large, it makes up for it with the beautiful scenery. The breakfast was amazing, and the room was clean and spacious. I booked the Family Suite for 4 adults, and it was still comfortable with 3 beds. The rate on the app was also cheaper than on other booking platforms.
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Accommodation's Reply
20 Jun 2026
Dear Mr/s, Thank you for sharing your wonderful review and for choosing Episode Gading Serpong for your stay. We are delighted to hear that you had a great experience and enjoyed the hotel's atmosphere, beautiful surroundings, and comfortable Family Suite. It's especially rewarding to know that the spacious room, cleanliness, and breakfast exceeded your expectations. We also appreciate your feedback regarding the swimming pool. While it may not be the largest, we're glad you enjoyed the scenery and overall ambiance it offers. Thank you for highlighting the value you found when booking through Traveloka. We truly appreciate your recommendation and look forward to welcoming you and your family back for another memorable stay in the future. Sincerely, Muhamad Viktor A Sin General Manager
I***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The only problem is the TV. Sometimes the picture and sound go blank. Cleanliness and comfort are often taken care of, but the electronics are rarely given attention.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Thank you very much for your review and feedback. We apologize for any inconvenience you experienced with the TV during your stay. Issues such as no picture or sound should not occur, and this is a significant problem that we must address immediately. We greatly appreciate your appreciation of the cleanliness and comfort we maintain. In the future, we will prioritize the inspection of our electronic equipment to ensure guests have the best possible experience. Thank you again for your feedback, and we hope to provide you with an even better experience when you return to Episode Gading Serpong. Sincerely, Muhammad Victor Ah Sin, General Manager
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L***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Overall good. Clean and good service.
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Accommodation's Reply
20 Jun 2026
Dear Mr/s Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us especially the service from our staff and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I stayed in a family room. The room was very comfortable and the breakfast was delicious. I recommend staying here with my family. It's a shame the TV doesn't support Netflix, but you can still connect it using a mirror screen from your phone. Thank you to all the friendly staff.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong. We are delighted to hear that you and your family enjoyed the comfort of the Family Room and the breakfast we offered. Your comments and suggestions are invaluable to us. Thank you also for your feedback regarding the television facilities. We are committed to continuously improving our facilities and services to provide a better stay for all our guests. We are pleased to hear that the screen mirroring feature continued to allow you to enjoy entertainment throughout your stay. Your compliments on the friendliness of our staff will be passed on to the entire team. We look forward to welcoming you and your family back to Episode Gading Serpong on your next visit. Sincerely, Muhammad Victor, General Manager
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E***e
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
Everything was comfortable, but the food lacked rich flavor.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you for choosing Episode Gading Serpong and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us. We especially appreciate your feedback regarding the taste of the food. This feedback is very valuable to us and we will share it with our chef team to help us evaluate and improve the quality of our food in the future. We hope to welcome you back to Episode Gading Serpong again and provide you with an even better stay experience in the future. Sincerely, Muhammad Victor, General Manager
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Miftah K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Delicious breakfast, clean and comfortable room... Okay for a sudden staycation with family.
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Accommodation's Reply
23 May 2026
Dear Mr. Mifta, thank you for your kind words about our hotel. We are glad to hear that you had a pleasant time. We look forward to seeing you again. Thank you. Sincerely, Muhammad Viktor Asin, General Manager
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The hotel is very comfortable and clean.
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Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager
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F***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Super comfortable, clean rooms, great location, and friendly staff. However, the food was just so-so. Overall, I'm satisfied and would stay here again if I ever come to Gading Serpong.
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1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The minus is only for the parking building that is quite small for access.
1 people find it helpful
Accommodation's Reply
14 May 2026
Dear Mr/s, Thank you for staying at Episode Gading Serpong and for sharing your feedback. We’re glad you enjoyed your stay overall. We also appreciate your comment regarding the parking building access. Your feedback is very valuable to us, and we will share it with our team for future improvements. We hope to welcome you again soon! Sincerely, Muhamad Viktor A Sin General Manager
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The room is not too big but clean, the staff is also friendly, only the parking space is very narrow and limited.
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1 people find it helpful
Accommodation's Reply
14 May 2026
Dear Valued Guest, Thank you for staying at Episode Gading Serpong and sharing your experience. We are delighted to hear that the clean rooms and friendly staff made your stay comfortable. We appreciate your feedback regarding the limited parking space, which we will take into consideration for future improvements. We hope to welcome you back soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Nice room, nice ambiance, friendly staff, good hotel! Thank you
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Accommodation's Reply
08 May 2026
Dear Mr/s Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us especially the service from our staff and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
Number of reviews per page
20
40

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Restaurant 4 Episode Gading Serpong

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1,764)
Other sources (58)
9.2
Exceptional
From 1,764 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.1

Location

9.3

Service and Facilites

9.3

People often mention about Episode Gading Serpong
All
Staff Friendliness (225)
Ambiance (209)
Bedroom (202)
Taste (180)
Variety (178)
Bathroom (177)
Room Space (172)
Hotel Area (167)
Family Friendly (164)
Surroundings (161)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Episode Gading Serpong

Number of reviews per page
20
40
Customer reviews
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Staying at Hotel Episode BSD was truly satisfying! 🤍 The hotel is cool, unique, and has an antique concept, so you can really feel the luxurious vibes but still comfortable. The room is spacious, clean, and I even got a free room upgrade. I was so happy! Thank you so much to Kak Devy who has been helpful and provided the best service. Got a surprise in the form of a mirror painting with my name, plus a very sweet welcome cake. It really made the experience of staying more special and memorable. Overall, it was really fun! Recommended for those who want to staycation in BSD. Will definitely come back again. ✨
Read More
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+3
Find this review helpful?
Cut A. M. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
We got a free upgraded room from Deluxe King to this beautiful room!! Super king and comfy bed, with bathtub, beautiful room, and nice breakfast!!! Thank you so much Episode!!
Find this review helpful?
M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly and helpful with the check-in process.
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Accommodation's Reply
05 Jul 2026
Dear guest, thank you for your kind words about our hotel. We are delighted to hear that you had a comfortable stay. We look forward to seeing you again. Thank you. Sincerely, Muhammad Viktor Ashin, General Manager.
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Chia T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Have lots of food options nearby.
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Accommodation's Reply
05 Jul 2026
Dear Mr/s Chia T, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
Rendy Y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Had a very pleasant stay here. Staffs are very friendly and accommodate my request very well. The room is very clean, the bathroom as well. The breakfast was fantastic with lots of food selections. Definitely recommended for staycation.
Find this review helpful?
Accommodation's Reply
05 Jul 2026
Dear Mr. Rendy Y, Thank you for sharing your wonderful review. We are delighted to hear that you had a pleasant stay with us and that our team was able to accommodate your requests and make you feel welcome. It is also wonderful to know that you enjoyed the cleanliness of your room, our breakfast selection, and the overall experience. Your recommendation means a great deal to us and serves as great encouragement for our team to continue delivering exceptional service. We truly appreciate your kind support and look forward to welcoming you back to Episode Gading Serpong for another memorable staycation. Sincerely, Muhamad Viktor A Sin General Manager
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Haridudin
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The breakfast is varied and has many choices.
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1 people find it helpful
Accommodation's Reply
05 Jul 2026
Dear Mr. Hariruddin, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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J***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff were very friendly and helpful during the check-in process.
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Find this review helpful?
Accommodation's Reply
05 Jul 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager
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Trevor G.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
The hotel is quite new with good facilities. Food and breakfast at the restaurant are great. The staff are friendly and helpful; I enjoyed conversations with them. However, a big negative is there's loud music coming from a neighboring building, even at 2-3 AM every night. How is this possible, especially when the hotel states it values guests' comfort and strives to make it a preferred destination? Also, it is quite isolated, far from restaurants and malls. There are some cafes opposite, but there's no safe pedestrian crossing, so you can't really explore the surrounding.
Read More
Find this review helpful?
Accommodation's Reply
05 Jul 2026
Dear Mr. Trevor, Thank you for taking the time to share your experience following your stay at Episode Gading Serpong. We are delighted to know that you enjoyed our new facilities, the food and breakfast offerings, and especially the warm hospitality of our team. Your kind words will certainly be shared with our staff, who will be pleased to know they made your stay memorable. We sincerely apologize for the inconvenience caused by the noise from the neighboring building. We understand how disruptive this can be, particularly during late-night hours, and we regret that it affected your rest. While the source of the noise is beyond our direct control, we take guest comfort seriously and are actively communicating our concerns with the relevant parties while continuing to explore ways to minimize the impact for our guests. We also appreciate your feedback regarding the hotel's surroundings and pedestrian accessibility. Your comments are valuable and help us better understand our guests' experiences beyond the hotel itself. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future. Sincerely, Muhamad Viktor A Sin General Manager
Profile Picture
Haridudin
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great room, great food, great staff, and it's located in downtown Gading Serpong, close to Summarecon Mall, and has tons of culinary options nearby. It's great!
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Accommodation's Reply
05 Jul 2026
Dear Mr. Hariduddin, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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l***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was a great experience. I loved the atmosphere and the vibe of this hotel. Although the swimming pool is not very large, it makes up for it with the beautiful scenery. The breakfast was amazing, and the room was clean and spacious. I booked the Family Suite for 4 adults, and it was still comfortable with 3 beds. The rate on the app was also cheaper than on other booking platforms.
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Accommodation's Reply
20 Jun 2026
Dear Mr/s, Thank you for sharing your wonderful review and for choosing Episode Gading Serpong for your stay. We are delighted to hear that you had a great experience and enjoyed the hotel's atmosphere, beautiful surroundings, and comfortable Family Suite. It's especially rewarding to know that the spacious room, cleanliness, and breakfast exceeded your expectations. We also appreciate your feedback regarding the swimming pool. While it may not be the largest, we're glad you enjoyed the scenery and overall ambiance it offers. Thank you for highlighting the value you found when booking through Traveloka. We truly appreciate your recommendation and look forward to welcoming you and your family back for another memorable stay in the future. Sincerely, Muhamad Viktor A Sin General Manager
I***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The only problem is the TV. Sometimes the picture and sound go blank. Cleanliness and comfort are often taken care of, but the electronics are rarely given attention.
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Accommodation's Reply
20 Jun 2026
Dear Valued Guest, Thank you very much for your review and feedback. We apologize for any inconvenience you experienced with the TV during your stay. Issues such as no picture or sound should not occur, and this is a significant problem that we must address immediately. We greatly appreciate your appreciation of the cleanliness and comfort we maintain. In the future, we will prioritize the inspection of our electronic equipment to ensure guests have the best possible experience. Thank you again for your feedback, and we hope to provide you with an even better experience when you return to Episode Gading Serpong. Sincerely, Muhammad Victor Ah Sin, General Manager
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L***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Overall good. Clean and good service.
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Accommodation's Reply
20 Jun 2026
Dear Mr/s Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us especially the service from our staff and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I stayed in a family room. The room was very comfortable and the breakfast was delicious. I recommend staying here with my family. It's a shame the TV doesn't support Netflix, but you can still connect it using a mirror screen from your phone. Thank you to all the friendly staff.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong. We are delighted to hear that you and your family enjoyed the comfort of the Family Room and the breakfast we offered. Your comments and suggestions are invaluable to us. Thank you also for your feedback regarding the television facilities. We are committed to continuously improving our facilities and services to provide a better stay for all our guests. We are pleased to hear that the screen mirroring feature continued to allow you to enjoy entertainment throughout your stay. Your compliments on the friendliness of our staff will be passed on to the entire team. We look forward to welcoming you and your family back to Episode Gading Serpong on your next visit. Sincerely, Muhammad Victor, General Manager
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E***e
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
Everything was comfortable, but the food lacked rich flavor.
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Accommodation's Reply
04 Jun 2026
Dear Valued Guest, Thank you for choosing Episode Gading Serpong and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us. We especially appreciate your feedback regarding the taste of the food. This feedback is very valuable to us and we will share it with our chef team to help us evaluate and improve the quality of our food in the future. We hope to welcome you back to Episode Gading Serpong again and provide you with an even better stay experience in the future. Sincerely, Muhammad Victor, General Manager
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Miftah K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Delicious breakfast, clean and comfortable room... Okay for a sudden staycation with family.
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Accommodation's Reply
23 May 2026
Dear Mr. Mifta, thank you for your kind words about our hotel. We are glad to hear that you had a pleasant time. We look forward to seeing you again. Thank you. Sincerely, Muhammad Viktor Asin, General Manager
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D***y
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Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The hotel is very comfortable and clean.
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Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager
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F***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Super comfortable, clean rooms, great location, and friendly staff. However, the food was just so-so. Overall, I'm satisfied and would stay here again if I ever come to Gading Serpong.
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1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The minus is only for the parking building that is quite small for access.
1 people find it helpful
Accommodation's Reply
14 May 2026
Dear Mr/s, Thank you for staying at Episode Gading Serpong and for sharing your feedback. We’re glad you enjoyed your stay overall. We also appreciate your comment regarding the parking building access. Your feedback is very valuable to us, and we will share it with our team for future improvements. We hope to welcome you again soon! Sincerely, Muhamad Viktor A Sin General Manager
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The room is not too big but clean, the staff is also friendly, only the parking space is very narrow and limited.
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1 people find it helpful
Accommodation's Reply
14 May 2026
Dear Valued Guest, Thank you for staying at Episode Gading Serpong and sharing your experience. We are delighted to hear that the clean rooms and friendly staff made your stay comfortable. We appreciate your feedback regarding the limited parking space, which we will take into consideration for future improvements. We hope to welcome you back soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Nice room, nice ambiance, friendly staff, good hotel! Thank you
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Accommodation's Reply
08 May 2026
Dear Mr/s Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us especially the service from our staff and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
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