Episode Gading Serpong

Hotels
Preferred Partner Plus
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9.1
/10
Exceptional
1,901 reviews

What Guests Say About Their Stay

P***i

10.0
/ 10
All the staff are friendly and very helpful. The hotel is also kid-friendly. There's a mini playground and a children's pool. The breakfast is also very varied, and the food is delicious. I never get bored staying at Hotel Episode. I'll definitely stay again.
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T***h

10.0
/ 10
Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.

F***a

10.0
/ 10
The hotel staff were very friendly and very helpful during the check-in process.
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Verified Traveler

9.7
/ 10
The location is superb. Near mall, hospital, easy to find restaurants. The facilities are also great, have gym, spa, pools, etc. Good job!

L***y

9.4
/ 10
My cousin from China really liked and was satisfied staying at this hotel. The food, staff, and service were all excellent.
In the Area
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Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Episode Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Episode Gading Serpong

Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810
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Lobby Episode Gading Serpong
Lobby 2 Episode Gading Serpong

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Episode Gading Serpong Rates per Night

Episode Gading Serpong room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Episode Gading Serpong hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Episode Gading Serpong Location & Address

Episode Gading Serpong is located at Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810. It's situated in the Tangerang area of Indonesia, known for its modern developments and convenient access to Jakarta. The hotel is approximately 25 km from the city center.

How to go to Episode Gading Serpong from Airport

Arriving at Soekarno-Hatta International Airport (CGK) and wondering about the best way to get to Episode Gading Serpong? Don't worry, there are several options available to suit your budget and time constraints. Here's a breakdown of how to make your hotel transfer as smooth as possible.

  • Taxi (Most Direct):

    A taxi is the most straightforward option. You can find official taxi counters inside the airport. Make sure the driver uses the meter or agrees on a fixed price beforehand.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available at the airport. Simply book a ride through the app and meet your driver at the designated pick-up point.
  • Airport Bus (Most Affordable):

    The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Tangerang and then take a local taxi or Ride Hailing to the hotel.
  • Private Airport Transfer (Pre-booked Comfort):

    Pre-booking a private airport transfer ensures a hassle-free experience. Your driver will meet you at the arrival hall and take you directly to the hotel.

Tips:

For the most convenient route, consider Ride Hailing or a pre-booked private transfer, especially if you have a lot of luggage. If you're on a budget, the DAMRI bus is a good option, but be prepared for a longer journey.

Episode Gading Serpong Reviews & Summary

Want to know all about Episode Gading Serpong before you book? Hotel reviews offer valuable insights into what you can expect during your stay. From the comfortable rooms to the friendly service, guests consistently praise this hotel for its excellent value and convenient location.

Guests love the hotel's modern design, clean rooms, and the helpfulness of the staff. The hotel's standout feature is its rooftop pool, offering stunning views of the city. Many reviewers also appreciate the on-site restaurant and its delicious Indonesian cuisine.

"I had a fantastic stay at Episode Gading Serpong! The room was spacious and well-equipped, and the staff went above and beyond to make me feel welcome. The rooftop pool was a definite highlight. I would highly recommend this hotel to anyone visiting Tangerang."

Episode Gading Serpong Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Episode Gading Serpong offers a variety of categories of hotel rooms to suit different needs and budgets. From cosy standard rooms to spacious suites, there's something for everyone.

  • Standard Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples. Available in smoking and non-smoking options.
  • Deluxe Room:

    A larger room with extra space to relax. Some Deluxe Rooms offer city views.
  • Executive Suite:

    A spacious suite with a separate living area, ideal for families or business travellers.
  • Family Room:

    Designed specifically for families, these rooms offer ample space and may include bunk beds for children.
  • Connecting Rooms:

    Available upon request, connecting rooms are perfect for larger families or groups travelling together.

Please note that Episode Gading Serpong is not a pet-friendly hotel. Guests with service animals should contact the hotel directly to confirm arrangements.

Hotel Facilities in Episode Gading Serpong

Looking for a hotel with top-notch amenities? Episode Gading Serpong boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay. Whether you're travelling for business or leisure, you'll find everything you need right here.

  • Rooftop Swimming Pool:

    Enjoy a refreshing dip in the rooftop pool with panoramic city views. Open daily from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay in shape at the well-equipped fitness centre. Open 24 hours.
  • On-site Restaurant:

    Indulge in delicious Indonesian and international cuisine at the hotel's restaurant.
  • Meeting Rooms:

    Host your business meetings or events in the hotel's modern meeting rooms.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open on weekends and holidays.

Hotel Buffet or Restaurant/Cafe in Episode Gading Serpong

Craving a delicious meal without leaving the hotel? Episode Gading Serpong offers a fantastic hotel buffet and on-site restaurant to satisfy your culinary desires. From local Indonesian specialties to international favourites, there's something to please every palate.

  • The Restaurant:

    Serves a wide variety of Indonesian and international dishes. Open for breakfast, lunch, and dinner.
  • Buffet Breakfast:

    Enjoy a hearty buffet breakfast with a selection of hot and cold dishes. Price: Approximately SGD 25 per person.
  • Lobby Cafe:

    Relax with a cup of coffee or tea and a light snack at the Lobby Cafe.

Don't miss the restaurant's signature dish, Nasi Goreng Episode, a flavorful fried rice dish with a unique blend of spices.

Episode Gading Serpong Airport pickups and How to Book

Need a convenient hotel to airport transfer? Episode Gading Serpong offers airport pick-up services to make your arrival and departure as smooth as possible. Forget the hassle of finding a taxi – simply book your airport transfer in advance.

To book an airport pick-up, contact the hotel directly at least 24 hours before your arrival. Provide your flight details and estimated arrival time. The hotel will arrange for a driver to meet you at the airport. Additional charges may apply.

Nearby MRT Station & Bus Stops

Exploring Tangerang is easy with convenient access to public transportation. Episode Gading Serpong is located near several MRT stations and bus stops, making it a breeze to get around the city.

  • Nearest Bus Stop:

    Summarecon Mal Serpong Bus Stop (500 meters)
  • Nearest MRT Station:

    Currently, there is no operational MRT station in Tangerang. The closest MRT access would be in Jakarta, requiring a connecting bus or train journey.

For bus travel, you can purchase a JakLingko card, which can be used on most public buses in the Greater Jakarta area. These cards are available at convenience stores and bus terminals.

Nearby Attractions for Family / Kid Friendly

Looking for fun nearby activities for the whole family? Tangerang offers a variety of nearby places to go that are perfect for kids of all ages. From theme parks to water parks, there's plenty to keep everyone entertained.

  • Dunia Fantasi (Dufan):

    A popular theme park with thrilling rides and attractions. (Approx. 40 km from hotel, Entry Price: SGD 35)
  • Waterbom Jakarta:

    A water park with slides, pools, and other water-based activities. (Approx. 35 km from hotel, Entry Price: SGD 30)
  • Ocean Park BSD City:

    An ocean-themed park with marine animal shows and exhibits. (Approx. 10 km from hotel, Entry Price: SGD 20)
  • Scientia Square Park (SQP):

    A green space with playgrounds, gardens, and educational exhibits. (Approx. 5 km from hotel, Free entry)
  • Branchsto Equestrian Park:

    Offers horse riding lessons and pony rides for children. (Approx. 8 km from hotel, Price varies depending on activity)

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Episode Gading Serpong (Tangerang)

Tangerang is a food lover's paradise, with a wide array of nearby dining options to suit every taste and budget. From trendy cafes to authentic local eateries, you'll find plenty of delicious food eatiries near me.

Cafes/Restaurants:

  • Starbucks:

    A popular coffee chain serving a variety of coffee drinks, pastries, and sandwiches.
  • Pizza Hut:

    A well-known pizza restaurant offering a range of pizzas, pasta dishes, and appetizers.
  • HokBen:

    A Japanese fast-food chain serving bento boxes, ramen, and other Japanese dishes.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice with various toppings.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    Indonesian salad with peanut sauce dressing.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Ketoprak:

    Tofu, vegetables, and rice noodles with peanut sauce.

Shopping places near Episode Gading Serpong (Tangerang)

Shopaholics rejoice! Tangerang offers a fantastic selection of nearby shopping destinations, from modern malls to traditional markets. Whether you're looking for high-end brands or local souvenirs, you'll find it all here.

  • Summarecon Mal Serpong:

    A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
  • Supermal Karawaci:

    Another popular mall with a diverse range of shops and dining options.
  • TangCity Mall:

    A modern shopping mall with a focus on fashion and lifestyle brands.

Other Places to Stay Near Episode Gading Serpong

If Episode Gading Serpong is fully booked or you're looking for alternative accommodations, Tangerang offers a variety of other hotels to suit different budgets and preferences. From luxury hotels to budget-friendly options, you'll find the perfect place to stay.

Luxury/5-Star Hotels Nearby:

  • The Ritz-Carlton Jakarta, Mega Kuningan:

    Offers luxurious accommodations and exceptional service.
  • Hotel Mulia Senayan, Jakarta:

    A grand hotel with a wide range of amenities and facilities.
  • Shangri-La Hotel, Jakarta:

    A renowned hotel known for its elegant design and impeccable service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Mercure Serpong Alam Sutera:

    A modern hotel with comfortable rooms and a convenient location.
  • Swiss-Belhotel Serpong:

    Offers stylish accommodations and a range of amenities.
  • Atria Hotel Gading Serpong:

    A well-appointed hotel with a focus on comfort and convenience.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Amaris Hotel Serpong Tangerang:

    A budget-friendly hotel with clean and comfortable rooms.
  • POP! Hotel BSD City Tangerang:

    A colourful and modern hotel with a focus on value.
  • Fame Hotel Gading Serpong:

    Offers affordable accommodations and a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at Episode Gading Serpong? With its convenient location, comfortable accommodations, and excellent amenities, it's the perfect choice for your next trip to Tangerang. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals! Book your room booking through Traveloka and enjoy exclusive discounts and promotions. Start planning your Tangerang adventure now!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby.

All facilities in Episode Gading Serpong

Swimming Pool Episode Gading Serpong
Swimming Pool
Fitness Center Episode Gading Serpong
Fitness Center
Functional Hall Episode Gading Serpong
Functional Hall
Common Space Episode Gading Serpong
Common Space
Lobby Episode Gading Serpong
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff

Public Facilities

  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Things to Do

  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Spa

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast

Transportation

  • Secure parking
  • Valet parking (surcharge)

Accessibilty

  • Accessible bathroom
  • Accessible parking

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Kids and Pets

  • Cribs

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Episode Gading Serpong

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Reservation Voucher. The required documents can be in the form of soft copy.

Facility

Gym, Lobby, Spa, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 1-2-2024 to 31-5-2025.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Episode Gading Serpong
320
Number of floors in Episode Gading Serpong
28
Another facilities in Episode Gading Serpong
Bellhop, Concierge, Doorman, Early Check-in, Front desk

Frequently asked question in Episode Gading Serpong

What are available facilities at Episode Gading Serpong?
There are top facilites at Episode Gading Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Episode Gading Serpong?
The standard check-in time at Episode Gading Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Episode Gading Serpong provide breakfast?
Yes, Episode Gading Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Episode Gading Serpong
Episode Gading Serpong has a 4.0-star rating.
How many floors does Episode Gading Serpong have?
Episode Gading Serpong has 28.
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More Reviews from Other Guests in Episode Gading Serpong

Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1,843)
Other sources (58)
9.2
Exceptional
From 1,843 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

9.3

Service and Facilites

9.3

People often mention about Episode Gading Serpong
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Staff Friendliness (235)
Ambiance (218)
Bedroom (210)
Taste (189)
Bathroom (185)
Variety (185)
Room Space (179)
Hotel Area (175)
Family Friendly (171)
Surroundings (169)
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Traveler Reviews Episode Gading Serpong

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20
40
Customer reviews
K***h
icon-Business
Business
icon-origin-TRAVELOKA
9.2
/10
Reviewed 7 day(s) ago
Towels have a smell. Food variety can be better.
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Accommodation's Reply
29 Aug 2026
Dear Mr/s, Thank you for sharing your feedback with us. We sincerely apologize that the towels provided during your stay had an unpleasant smell. We understand how this may have affected your comfort, and we will follow up with our Housekeeping team to ensure our towels meet our cleanliness and quality standards. We also appreciate your feedback regarding the food variety. We will share your comments with our Food & Beverage team as we continue to improve our menu selection. Thank you for helping us improve. We hope to have the opportunity to welcome you back and provide you with a better experience. Sincerely, Muhamad Viktor A Sin General Manager
P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
All the staff are friendly and very helpful. The hotel is also kid-friendly. There's a mini playground and a children's pool. The breakfast is also very varied, and the food is delicious. I never get bored staying at Hotel Episode. I'll definitely stay again.
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Accommodation's Reply
25 Aug 2026
Dear Valued Guest, Thank you very much for your review and compliments on Episode Gading Serpong. We are delighted to hear that you enjoyed your stay with us and were comfortable with the service and assistance from our entire team. We are also pleased that our family-friendly facilities, such as the mini-playground and children's pool, provided a memorable experience for you and your family. Your compliments on the variety and taste of our breakfast further motivate us to continue maintaining the quality of our services and products. Thank you for choosing Episode Gading Serpong as your accommodation. We greatly appreciate your trust and willingness to stay with us again. We hope to welcome you back for an even more memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 1 week(s) ago
The room was leaking, and I had to make a complaint before I was provided with a new room. As a gesture of goodwill, I was given a complimentary amenity, which was a cake. However, I do not eat sweets, so the amenity was unfortunately not suitable for me. The pump dispenser for the conditioner was not functioning properly, so I had to switch between different dispensers during my bath, which was inconvenient. The telephone in the room was not working, which made it difficult for me to request a bowl and cutlery for my dinner. As a result, I had to eat my meal directly from the takeaway container.
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Accommodation's Reply
29 Aug 2026
Dear Mr/s, Thank you for taking the time to share your detailed feedback following your stay at Episode Gading Serpong. We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating it must have been to encounter a leaking room and to have to make a complaint before a room change was arranged. We are also sorry that the complimentary cake provided as a gesture of goodwill did not suit your preference. We appreciate your feedback and will take this into consideration when offering amenities to our guests in similar situations. We also regret the inconvenience caused by the malfunctioning conditioner dispenser and the non-functioning telephone in your room. We understand that these issues affected your comfort and made it difficult for you to request the bowl and cutlery you needed for your dinner. Please be assured that your feedback has been shared with our relevant departments for further follow-up and improvement. We truly value your comments as they help us identify areas where we can improve our facilities and service. We truly appreciate your comments and hope you will give us another opportunity to provide you with a much better experience on your next stay. Sincerely, Muhamad Viktor A Sin General Manager
S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Thank you for hospitality, will come back soon.
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Accommodation's Reply
29 Aug 2026
Dear Mr/s, We are delighted to hear that you enjoyed our hospitality. Your positive feedback means a lot to our team, and we are happy to know that you are planning to visit us again. We look forward to welcoming you back soon for another enjoyable stay! Sincerely, Muhamad Viktor A Sin General Manager
T***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.
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Accommodation's Reply
24 Aug 2026
Dear Mr/s, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
Deby I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The room was nice. The breakfast was plentiful and delicious.
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+5
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Accommodation's Reply
29 Aug 2026
Dear Ms. Debbie I, Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Awesome, the staff is good, the ambience is good.
1 people find it helpful
Accommodation's Reply
22 Aug 2026
Dear Mr/s, Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the ambience at Episode Gading Serpong and were pleased with the service provided by our staff. Your kind words are truly appreciated and serve as a great motivation for our entire team to continue providing warm and attentive service to every guest. We look forward to welcoming you back to Episode Gading Serpong and making your next stay just as enjoyable. Sincerely, Muhamad Viktor A Sin General Manager
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PEPEN P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
I didn't like having to change lifts twice at level 13 to get to breakfast or the kids club.
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Accommodation's Reply
22 Aug 2026
Dear Mr/s, Thank you for taking the time to share your feedback with us. We are sorry to hear that having to change lifts at Level 13 to access the breakfast area and kids club was inconvenient during your stay at Episode Gading Serpong. We understand that easy and convenient access to hotel facilities is an important part of a comfortable stay, especially when traveling with children. Your feedback regarding the lift access and layout will be taken into consideration as part of our ongoing evaluation and improvement. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back to Episode Gading Serpong for a more convenient and comfortable stay. Sincerely, Muhamad Viktor A Sin General Manager
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff were very friendly and very helpful during the check-in process.
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+3
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Accommodation's Reply
22 Aug 2026
Dear Gentlemen/Ladies, Thank you for taking the time to share your experience with us. We are delighted to hear that you received warm and helpful service from our team, especially during the check-in process. Your compliments motivate all Episode Gading Serpong staff to continue striving for warm, responsive, and professional service to all guests. We hope to welcome you back to Episode Gading Serpong in the future and provide you with another memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The location is superb. Near mall, hospital, easy to find restaurants. The facilities are also great, have gym, spa, pools, etc. Good job!
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Accommodation's Reply
16 Aug 2026
Dear Mr/s, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our superb location, convenient access to the mall, hospital, and restaurants, as well as our facilities including the gym, spa, and swimming pools. Your kind words and appreciation truly mean a lot to our team. We’re very happy to know you had a great stay at Episode Gading Serpong, and we look forward to welcoming you back again soon! Sincerely, Muhamad Viktor A Sin General Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Overall, it's okay. The only downside is that the TV isn't a smart TV, which makes it less fun because you can't access Netflix or watch whatever you want. The refrigerator isn't cold. The conditioner bottle in room 2223 didn't come out and needed to be replaced. There's no debit/QRIS deposit option, which should be available in this modern era.
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Accommodation's Reply
12 Aug 2026
Dear Ms. Noviana Noor Indah Sari, Thank you for taking the time to share your experience staying at Episode Gading Serpong Hotel. We are delighted to hear that you appreciated the friendliness of our staff, the cleanliness and comfort of the hotel, and the breakfast we provided. We also greatly appreciate your feedback regarding the room amenities and the deposit payment method. Regarding in-room entertainment facilities, your suggestion about the need for a wider variety of entertainment options has been noted and will be used as a basis for our evaluations to further improve the comfort and experience of our guests. We apologize for any inconvenience you experienced regarding the condition of the refrigerator, air conditioning, and other in-room amenities. We will coordinate your feedback with the relevant team for further action. Thank you for your feedback and trust. We hope to welcome you back to Episode Gading Serpong Hotel for an even better experience on your next visit. Sincerely, Muhammad Victor Ah Sin, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Overall good, but they don't have much variety of main food for breakfast.
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Accommodation's Reply
12 Aug 2026
Dear Mr/s, Thank you for sharing your feedback with us. We’re pleased to hear that you had an overall good stay at Episode Gading Serpong. We also appreciate your comment regarding the variety of our breakfast main dishes. Your feedback is very valuable to us, and we will certainly share it with our culinary team as we continuously work to improve our breakfast selection. We hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely, Muhamad Viktor A Sin General Manager
Nur H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Cleanliness was excellent, but the staff, especially in the restaurant, were unfriendly. We ran out of spoons and forks at breakfast, and the food tasted mediocre.
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Accommodation's Reply
12 Aug 2026
Dear Mr. Noor Ech, Thank you for choosing Episode Gading Serpong and for taking the time to write a review. We are pleased to hear that you appreciated the cleanliness of the hotel. However, we apologize for the unpleasant experience regarding the service from our staff, particularly in the restaurant, and the difficulty in providing cutlery during breakfast. We also regret that the taste of the food did not meet your expectations. Your feedback is very important to us, and we will share it with the relevant team for evaluation and improvement. We hope to welcome you back again and provide a better experience next time. Sincerely, Muhammad Victor Ah Sin, General Manager
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L***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
My cousin from China really liked and was satisfied staying at this hotel. The food, staff, and service were all excellent.
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Accommodation's Reply
12 Aug 2026
Dear Mr/s, Thank you for your wonderful feedback! We’re delighted to hear that you really enjoyed your stay at Episode Gading Serpong and were satisfied with the food, staff, and service. Your kind words mean a lot to our team and will certainly be shared with everyone. We look forward to welcoming you back for another excellent stay in the future! Sincerely, Muhamad Viktor A Sin General Manager
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Yosi F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The best hotel for families
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Accommodation's Reply
12 Aug 2026
Dear Mr. Yosi F., Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 5 week(s) ago
The room concept is comfortable despite its small size, but unfortunately, it's not soundproof at all. There was a lot of illegal racing at dawn, dust on the headboards, and mosquitoes throughout the stay. The staff was friendly. The food was lacking in taste and variety.
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1 people find it helpful
Accommodation's Reply
04 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong. We are delighted to hear that you were satisfied with our room and the friendly service you received from our team. However, we apologize for any inconvenience you experienced, such as external noise, cleanliness of the headboard, mosquitoes in the room, and your experience regarding the choices and taste of our food. Your feedback is very important to us, and we have forwarded it to the relevant team for evaluation and improvement in areas such as cleanliness, pest control, and the quality of the food we serve. Regarding the external noise around the hotel, we understand that this may affect the comfort of our guests, and we will continuously strive to find ways to minimize such impact. We hope to welcome you back in the future and provide you with another pleasant stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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Wiwit A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Breakfast at 6 o'clock was ready and ready to go.
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Accommodation's Reply
04 Aug 2026
Dear Mr. Wiwit, Thank you for taking the time to write a review about your stay at Episode Gading Serpong. We are delighted to hear that you were impressed with our team's attentiveness, especially the breakfast service that was available early in the morning. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Episode Gading Serpong in the future. Sincerely, Muhammad Victor Ah Sin, General Manager
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Devi J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
I got a free upgrade and a delicious cake because of my birthday! Thank you so much Episode and staff. You're the best! Clean, satisfying, restful, beautiful room, my son felt so at home. Thank you ☺️
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Accommodation's Reply
02 Aug 2026
Dear Mrs. Devi J, Thank you so much for your wonderful review and for celebrating your birthday with us at Episode Gading Serpong! We are truly delighted to know that you enjoyed the complimentary room upgrade and birthday cake. It brings us great joy to hear that you found the room clean, beautiful, and comfortable, and that your little one had such a wonderful time as well. Your kind words mean a lot to our entire team. We hope your birthday was filled with special memories, and we look forward to welcoming you and your family back for another memorable stay at Episode Gading Serpong. Sincerely, Muhamad Viktor A Sin General Manager
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Safrina B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
During my two stays here... friendly hotel staff, good hospitality... I love it. Finally I became a member here 🥰
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Accommodation's Reply
27 Jul 2026
Dear Ms. Safrina B., Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Zin, General Manager
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Z***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's fun, but the parking isn't very convenient. Tiring.
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2 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Thank you for staying at Episode Gading Serpong and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback regarding the parking area, which we felt was inappropriate. We will forward this feedback to the relevant team for consideration so that we can provide better convenience for our guests in the future. Sincerely, Muhammad Victor Ah Sin, General Manager. We hope to welcome you back for your next stay and hope for an even more pleasant experience.
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Restaurant 4 Episode Gading Serpong

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Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1,843)
Other sources (58)
9.2
Exceptional
From 1,843 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

9.3

Service and Facilites

9.3

People often mention about Episode Gading Serpong
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Staff Friendliness (235)
Ambiance (218)
Bedroom (210)
Taste (189)
Bathroom (185)
Variety (185)
Room Space (179)
Hotel Area (175)
Family Friendly (171)
Surroundings (169)
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Traveler Reviews Episode Gading Serpong

Number of reviews per page
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40
Customer reviews
K***h
icon-Business
Business
icon-origin-TRAVELOKA
9.2
/10
Reviewed 7 day(s) ago
Towels have a smell. Food variety can be better.
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Accommodation's Reply
29 Aug 2026
Dear Mr/s, Thank you for sharing your feedback with us. We sincerely apologize that the towels provided during your stay had an unpleasant smell. We understand how this may have affected your comfort, and we will follow up with our Housekeeping team to ensure our towels meet our cleanliness and quality standards. We also appreciate your feedback regarding the food variety. We will share your comments with our Food & Beverage team as we continue to improve our menu selection. Thank you for helping us improve. We hope to have the opportunity to welcome you back and provide you with a better experience. Sincerely, Muhamad Viktor A Sin General Manager
P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
All the staff are friendly and very helpful. The hotel is also kid-friendly. There's a mini playground and a children's pool. The breakfast is also very varied, and the food is delicious. I never get bored staying at Hotel Episode. I'll definitely stay again.
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Accommodation's Reply
25 Aug 2026
Dear Valued Guest, Thank you very much for your review and compliments on Episode Gading Serpong. We are delighted to hear that you enjoyed your stay with us and were comfortable with the service and assistance from our entire team. We are also pleased that our family-friendly facilities, such as the mini-playground and children's pool, provided a memorable experience for you and your family. Your compliments on the variety and taste of our breakfast further motivate us to continue maintaining the quality of our services and products. Thank you for choosing Episode Gading Serpong as your accommodation. We greatly appreciate your trust and willingness to stay with us again. We hope to welcome you back for an even more memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 1 week(s) ago
The room was leaking, and I had to make a complaint before I was provided with a new room. As a gesture of goodwill, I was given a complimentary amenity, which was a cake. However, I do not eat sweets, so the amenity was unfortunately not suitable for me. The pump dispenser for the conditioner was not functioning properly, so I had to switch between different dispensers during my bath, which was inconvenient. The telephone in the room was not working, which made it difficult for me to request a bowl and cutlery for my dinner. As a result, I had to eat my meal directly from the takeaway container.
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Accommodation's Reply
29 Aug 2026
Dear Mr/s, Thank you for taking the time to share your detailed feedback following your stay at Episode Gading Serpong. We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating it must have been to encounter a leaking room and to have to make a complaint before a room change was arranged. We are also sorry that the complimentary cake provided as a gesture of goodwill did not suit your preference. We appreciate your feedback and will take this into consideration when offering amenities to our guests in similar situations. We also regret the inconvenience caused by the malfunctioning conditioner dispenser and the non-functioning telephone in your room. We understand that these issues affected your comfort and made it difficult for you to request the bowl and cutlery you needed for your dinner. Please be assured that your feedback has been shared with our relevant departments for further follow-up and improvement. We truly value your comments as they help us identify areas where we can improve our facilities and service. We truly appreciate your comments and hope you will give us another opportunity to provide you with a much better experience on your next stay. Sincerely, Muhamad Viktor A Sin General Manager
S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Thank you for hospitality, will come back soon.
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Accommodation's Reply
29 Aug 2026
Dear Mr/s, We are delighted to hear that you enjoyed our hospitality. Your positive feedback means a lot to our team, and we are happy to know that you are planning to visit us again. We look forward to welcoming you back soon for another enjoyable stay! Sincerely, Muhamad Viktor A Sin General Manager
T***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.
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Accommodation's Reply
24 Aug 2026
Dear Mr/s, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
Deby I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The room was nice. The breakfast was plentiful and delicious.
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+5
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Accommodation's Reply
29 Aug 2026
Dear Ms. Debbie I, Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Awesome, the staff is good, the ambience is good.
1 people find it helpful
Accommodation's Reply
22 Aug 2026
Dear Mr/s, Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the ambience at Episode Gading Serpong and were pleased with the service provided by our staff. Your kind words are truly appreciated and serve as a great motivation for our entire team to continue providing warm and attentive service to every guest. We look forward to welcoming you back to Episode Gading Serpong and making your next stay just as enjoyable. Sincerely, Muhamad Viktor A Sin General Manager
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PEPEN P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
I didn't like having to change lifts twice at level 13 to get to breakfast or the kids club.
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Accommodation's Reply
22 Aug 2026
Dear Mr/s, Thank you for taking the time to share your feedback with us. We are sorry to hear that having to change lifts at Level 13 to access the breakfast area and kids club was inconvenient during your stay at Episode Gading Serpong. We understand that easy and convenient access to hotel facilities is an important part of a comfortable stay, especially when traveling with children. Your feedback regarding the lift access and layout will be taken into consideration as part of our ongoing evaluation and improvement. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back to Episode Gading Serpong for a more convenient and comfortable stay. Sincerely, Muhamad Viktor A Sin General Manager
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff were very friendly and very helpful during the check-in process.
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+3
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Accommodation's Reply
22 Aug 2026
Dear Gentlemen/Ladies, Thank you for taking the time to share your experience with us. We are delighted to hear that you received warm and helpful service from our team, especially during the check-in process. Your compliments motivate all Episode Gading Serpong staff to continue striving for warm, responsive, and professional service to all guests. We hope to welcome you back to Episode Gading Serpong in the future and provide you with another memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The location is superb. Near mall, hospital, easy to find restaurants. The facilities are also great, have gym, spa, pools, etc. Good job!
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Accommodation's Reply
16 Aug 2026
Dear Mr/s, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our superb location, convenient access to the mall, hospital, and restaurants, as well as our facilities including the gym, spa, and swimming pools. Your kind words and appreciation truly mean a lot to our team. We’re very happy to know you had a great stay at Episode Gading Serpong, and we look forward to welcoming you back again soon! Sincerely, Muhamad Viktor A Sin General Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Overall, it's okay. The only downside is that the TV isn't a smart TV, which makes it less fun because you can't access Netflix or watch whatever you want. The refrigerator isn't cold. The conditioner bottle in room 2223 didn't come out and needed to be replaced. There's no debit/QRIS deposit option, which should be available in this modern era.
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Accommodation's Reply
12 Aug 2026
Dear Ms. Noviana Noor Indah Sari, Thank you for taking the time to share your experience staying at Episode Gading Serpong Hotel. We are delighted to hear that you appreciated the friendliness of our staff, the cleanliness and comfort of the hotel, and the breakfast we provided. We also greatly appreciate your feedback regarding the room amenities and the deposit payment method. Regarding in-room entertainment facilities, your suggestion about the need for a wider variety of entertainment options has been noted and will be used as a basis for our evaluations to further improve the comfort and experience of our guests. We apologize for any inconvenience you experienced regarding the condition of the refrigerator, air conditioning, and other in-room amenities. We will coordinate your feedback with the relevant team for further action. Thank you for your feedback and trust. We hope to welcome you back to Episode Gading Serpong Hotel for an even better experience on your next visit. Sincerely, Muhammad Victor Ah Sin, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Overall good, but they don't have much variety of main food for breakfast.
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Accommodation's Reply
12 Aug 2026
Dear Mr/s, Thank you for sharing your feedback with us. We’re pleased to hear that you had an overall good stay at Episode Gading Serpong. We also appreciate your comment regarding the variety of our breakfast main dishes. Your feedback is very valuable to us, and we will certainly share it with our culinary team as we continuously work to improve our breakfast selection. We hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely, Muhamad Viktor A Sin General Manager
Nur H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Cleanliness was excellent, but the staff, especially in the restaurant, were unfriendly. We ran out of spoons and forks at breakfast, and the food tasted mediocre.
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Accommodation's Reply
12 Aug 2026
Dear Mr. Noor Ech, Thank you for choosing Episode Gading Serpong and for taking the time to write a review. We are pleased to hear that you appreciated the cleanliness of the hotel. However, we apologize for the unpleasant experience regarding the service from our staff, particularly in the restaurant, and the difficulty in providing cutlery during breakfast. We also regret that the taste of the food did not meet your expectations. Your feedback is very important to us, and we will share it with the relevant team for evaluation and improvement. We hope to welcome you back again and provide a better experience next time. Sincerely, Muhammad Victor Ah Sin, General Manager
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L***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
My cousin from China really liked and was satisfied staying at this hotel. The food, staff, and service were all excellent.
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Accommodation's Reply
12 Aug 2026
Dear Mr/s, Thank you for your wonderful feedback! We’re delighted to hear that you really enjoyed your stay at Episode Gading Serpong and were satisfied with the food, staff, and service. Your kind words mean a lot to our team and will certainly be shared with everyone. We look forward to welcoming you back for another excellent stay in the future! Sincerely, Muhamad Viktor A Sin General Manager
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Yosi F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The best hotel for families
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Accommodation's Reply
12 Aug 2026
Dear Mr. Yosi F., Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 5 week(s) ago
The room concept is comfortable despite its small size, but unfortunately, it's not soundproof at all. There was a lot of illegal racing at dawn, dust on the headboards, and mosquitoes throughout the stay. The staff was friendly. The food was lacking in taste and variety.
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1 people find it helpful
Accommodation's Reply
04 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong. We are delighted to hear that you were satisfied with our room and the friendly service you received from our team. However, we apologize for any inconvenience you experienced, such as external noise, cleanliness of the headboard, mosquitoes in the room, and your experience regarding the choices and taste of our food. Your feedback is very important to us, and we have forwarded it to the relevant team for evaluation and improvement in areas such as cleanliness, pest control, and the quality of the food we serve. Regarding the external noise around the hotel, we understand that this may affect the comfort of our guests, and we will continuously strive to find ways to minimize such impact. We hope to welcome you back in the future and provide you with another pleasant stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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Wiwit A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Breakfast at 6 o'clock was ready and ready to go.
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Accommodation's Reply
04 Aug 2026
Dear Mr. Wiwit, Thank you for taking the time to write a review about your stay at Episode Gading Serpong. We are delighted to hear that you were impressed with our team's attentiveness, especially the breakfast service that was available early in the morning. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Episode Gading Serpong in the future. Sincerely, Muhammad Victor Ah Sin, General Manager
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Devi J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
I got a free upgrade and a delicious cake because of my birthday! Thank you so much Episode and staff. You're the best! Clean, satisfying, restful, beautiful room, my son felt so at home. Thank you ☺️
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1 people find it helpful
Accommodation's Reply
02 Aug 2026
Dear Mrs. Devi J, Thank you so much for your wonderful review and for celebrating your birthday with us at Episode Gading Serpong! We are truly delighted to know that you enjoyed the complimentary room upgrade and birthday cake. It brings us great joy to hear that you found the room clean, beautiful, and comfortable, and that your little one had such a wonderful time as well. Your kind words mean a lot to our entire team. We hope your birthday was filled with special memories, and we look forward to welcoming you and your family back for another memorable stay at Episode Gading Serpong. Sincerely, Muhamad Viktor A Sin General Manager
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Safrina B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
During my two stays here... friendly hotel staff, good hospitality... I love it. Finally I became a member here 🥰
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Accommodation's Reply
27 Jul 2026
Dear Ms. Safrina B., Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Zin, General Manager
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Z***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's fun, but the parking isn't very convenient. Tiring.
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2 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Thank you for staying at Episode Gading Serpong and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback regarding the parking area, which we felt was inappropriate. We will forward this feedback to the relevant team for consideration so that we can provide better convenience for our guests in the future. Sincerely, Muhammad Victor Ah Sin, General Manager. We hope to welcome you back for your next stay and hope for an even more pleasant experience.
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