How many rooms are available at Episode Gading Serpong

Episode Gading Serpong has 320.

Are there any parking spots at Episode Gading Serpong ?

Yes: Yes, there are parking spots at Episode Gading Serpong

Is there a swimming pool at Episode Gading Serpong?

Yes, a swimming pool is available at Episode Gading Serpong.

Does Episode Gading Serpong offer early check in?

Yes, early check-in is available at Episode Gading Serpong, subject to availability. Please contact the hotel directly to arrange this.

Does Episode Gading Serpong offer late check out?

Yes, late check-out is available at Episode Gading Serpong, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Episode Gading Serpong?

Episode Gading Serpong is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Episode Gading Serpong

Name: Episode Gading Serpong
Address: Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810, Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Banten, 15810, Indonesia
Rating: 9.1

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9.1

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Exceptional

1,972 reviews

What Guests Say About Their Stay

I***A

10.0

/ 10

Everything was ⭐⭐⭐⭐⭐. It was quite busy, even though it was a weekday. Breakfast had a wide selection and was always refilled. The staff were all friendly, and the rooms were comfortable and clean.

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L***y

9.4

/ 10

A new hotel with a modern design and a strong cultural touch in the room interiors. The bedsheets are very clean and soft.

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P***i

9.7

/ 10

I'm a regular at this hotel, a fairly luxurious hotel with affordable prices. Strategic location, lots of delicious food. Friendly and helpful staff. The gym facilities are quite good. Comfortable beds and bathrooms.

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P***i

10.0

/ 10

All the staff are friendly and very helpful. The hotel is also kid-friendly. There's a mini playground and a children's pool. The breakfast is also very varied, and the food is delicious. I never get bored staying at Hotel Episode. I'll definitely stay again.

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T***h

10.0

/ 10

Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.

In the Area

See Map

Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Staying at Episode Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Episode Gading Serpong

Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

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Discover More About Episode Gading Serpong

Episode Gading Serpong Rates per Night

Episode Gading Serpong room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Episode Gading Serpong hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Episode Gading Serpong Location & Address

Episode Gading Serpong is located at Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810. It's situated in the Tangerang area of Indonesia, known for its modern developments and convenient access to Jakarta. The hotel is approximately 25 km from the city center.

How to go to Episode Gading Serpong from Airport

Arriving at Soekarno-Hatta International Airport (CGK) and wondering about the best way to get to Episode Gading Serpong? Don't worry, there are several options available to suit your budget and time constraints. Here's a breakdown of how to make your hotel transfer as smooth as possible.

Taxi (Most Direct): A taxi is the most straightforward option. You can find official taxi counters inside the airport. Make sure the driver uses the meter or agrees on a fixed price beforehand.
Ride Hailing (Convenient): Ride hailing services are readily available at the airport. Simply book a ride through the app and meet your driver at the designated pick-up point.
Airport Bus (Most Affordable): The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Tangerang and then take a local taxi or Ride Hailing to the hotel.
Private Airport Transfer (Pre-booked Comfort): Pre-booking a private airport transfer ensures a hassle-free experience. Your driver will meet you at the arrival hall and take you directly to the hotel.

Tips: For the most convenient route, consider Ride Hailing or a pre-booked private transfer, especially if you have a lot of luggage. If you're on a budget, the DAMRI bus is a good option, but be prepared for a longer journey.

Episode Gading Serpong Reviews & Summary

Want to know all about Episode Gading Serpong before you book? Hotel reviews offer valuable insights into what you can expect during your stay. From the comfortable rooms to the friendly service, guests consistently praise this hotel for its excellent value and convenient location.

Guests love the hotel's modern design, clean rooms, and the helpfulness of the staff. The hotel's standout feature is its rooftop pool, offering stunning views of the city. Many reviewers also appreciate the on-site restaurant and its delicious Indonesian cuisine.

"I had a fantastic stay at Episode Gading Serpong! The room was spacious and well-equipped, and the staff went above and beyond to make me feel welcome. The rooftop pool was a definite highlight. I would highly recommend this hotel to anyone visiting Tangerang."

Episode Gading Serpong Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Episode Gading Serpong offers a variety of categories of hotel rooms to suit different needs and budgets. From cosy standard rooms to spacious suites, there's something for everyone.

Standard Room: A comfortable and well-equipped room, perfect for solo travellers or couples. Available in smoking and non-smoking options.
Deluxe Room: A larger room with extra space to relax. Some Deluxe Rooms offer city views.
Executive Suite: A spacious suite with a separate living area, ideal for families or business travellers.
Family Room: Designed specifically for families, these rooms offer ample space and may include bunk beds for children.
Connecting Rooms: Available upon request, connecting rooms are perfect for larger families or groups travelling together.

Please note that Episode Gading Serpong is not a pet-friendly hotel. Guests with service animals should contact the hotel directly to confirm arrangements.

Hotel Facilities in Episode Gading Serpong

Looking for a hotel with top-notch amenities? Episode Gading Serpong boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay. Whether you're travelling for business or leisure, you'll find everything you need right here.

Rooftop Swimming Pool: Enjoy a refreshing dip in the rooftop pool with panoramic city views. Open daily from 7:00 AM to 9:00 PM.
Fitness Centre: Stay in shape at the well-equipped fitness centre. Open 24 hours.
On-site Restaurant: Indulge in delicious Indonesian and international cuisine at the hotel's restaurant.
Meeting Rooms: Host your business meetings or events in the hotel's modern meeting rooms.
Free Wi-Fi: Stay connected with complimentary Wi-Fi throughout the hotel.
Kids' Club: Keep the little ones entertained at the supervised Kids' Club. Open on weekends and holidays.

Hotel Buffet or Restaurant/Cafe in Episode Gading Serpong

Craving a delicious meal without leaving the hotel? Episode Gading Serpong offers a fantastic hotel buffet and on-site restaurant to satisfy your culinary desires. From local Indonesian specialties to international favourites, there's something to please every palate.

The Restaurant: Serves a wide variety of Indonesian and international dishes. Open for breakfast, lunch, and dinner.
Buffet Breakfast: Enjoy a hearty buffet breakfast with a selection of hot and cold dishes. Price: Approximately SGD 25 per person.
Lobby Cafe: Relax with a cup of coffee or tea and a light snack at the Lobby Cafe.

Don't miss the restaurant's signature dish, Nasi Goreng Episode, a flavorful fried rice dish with a unique blend of spices.

Episode Gading Serpong Airport pickups and How to Book

Need a convenient hotel to airport transfer? Episode Gading Serpong offers airport pick-up services to make your arrival and departure as smooth as possible. Forget the hassle of finding a taxi – simply book your airport transfer in advance.

To book an airport pick-up, contact the hotel directly at least 24 hours before your arrival. Provide your flight details and estimated arrival time. The hotel will arrange for a driver to meet you at the airport. Additional charges may apply.

Nearby MRT Station & Bus Stops

Exploring Tangerang is easy with convenient access to public transportation. Episode Gading Serpong is located near several MRT stations and bus stops, making it a breeze to get around the city.

Nearest Bus Stop: Summarecon Mal Serpong Bus Stop (500 meters)
Nearest MRT Station: Currently, there is no operational MRT station in Tangerang. The closest MRT access would be in Jakarta, requiring a connecting bus or train journey.

For bus travel, you can purchase a JakLingko card, which can be used on most public buses in the Greater Jakarta area. These cards are available at convenience stores and bus terminals.

Nearby Attractions for Family / Kid Friendly

Looking for fun nearby activities for the whole family? Tangerang offers a variety of nearby places to go that are perfect for kids of all ages. From theme parks to water parks, there's plenty to keep everyone entertained.

Dunia Fantasi (Dufan): A popular theme park with thrilling rides and attractions. (Approx. 40 km from hotel, Entry Price: SGD 35)
Waterbom Jakarta: A water park with slides, pools, and other water-based activities. (Approx. 35 km from hotel, Entry Price: SGD 30)
Ocean Park BSD City: An ocean-themed park with marine animal shows and exhibits. (Approx. 10 km from hotel, Entry Price: SGD 20)
Scientia Square Park (SQP): A green space with playgrounds, gardens, and educational exhibits. (Approx. 5 km from hotel, Free entry)
Branchsto Equestrian Park: Offers horse riding lessons and pony rides for children. (Approx. 8 km from hotel, Price varies depending on activity)

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Episode Gading Serpong (Tangerang)

Tangerang is a food lover's paradise, with a wide array of nearby dining options to suit every taste and budget. From trendy cafes to authentic local eateries, you'll find plenty of delicious food eatiries near me.

Cafes/Restaurants:

Starbucks: A popular coffee chain serving a variety of coffee drinks, pastries, and sandwiches.
Pizza Hut: A well-known pizza restaurant offering a range of pizzas, pasta dishes, and appetizers.
HokBen: A Japanese fast-food chain serving bento boxes, ramen, and other Japanese dishes.

Local Street Food:

Nasi Goreng: Indonesian fried rice with various toppings.
Satay: Grilled meat skewers served with peanut sauce.
Gado-Gado: Indonesian salad with peanut sauce dressing.
Soto Ayam: Chicken soup with noodles and vegetables.
Ketoprak: Tofu, vegetables, and rice noodles with peanut sauce.

Shopping places near Episode Gading Serpong (Tangerang)

Shopaholics rejoice! Tangerang offers a fantastic selection of nearby shopping destinations, from modern malls to traditional markets. Whether you're looking for high-end brands or local souvenirs, you'll find it all here.

Summarecon Mal Serpong: A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
Supermal Karawaci: Another popular mall with a diverse range of shops and dining options.
TangCity Mall: A modern shopping mall with a focus on fashion and lifestyle brands.

Other Places to Stay Near Episode Gading Serpong

If Episode Gading Serpong is fully booked or you're looking for alternative accommodations, Tangerang offers a variety of other hotels to suit different budgets and preferences. From luxury hotels to budget-friendly options, you'll find the perfect place to stay.

Luxury/5-Star Hotels Nearby:

The Ritz-Carlton Jakarta, Mega Kuningan: Offers luxurious accommodations and exceptional service.
Hotel Mulia Senayan, Jakarta: A grand hotel with a wide range of amenities and facilities.
Shangri-La Hotel, Jakarta: A renowned hotel known for its elegant design and impeccable service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Mercure Serpong Alam Sutera: A modern hotel with comfortable rooms and a convenient location.
Swiss-Belhotel Serpong: Offers stylish accommodations and a range of amenities.
Atria Hotel Gading Serpong: A well-appointed hotel with a focus on comfort and convenience.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

Amaris Hotel Serpong Tangerang: A budget-friendly hotel with clean and comfortable rooms.
POP! Hotel BSD City Tangerang: A colourful and modern hotel with a focus on value.
Fame Hotel Gading Serpong: Offers affordable accommodations and a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at Episode Gading Serpong? With its convenient location, comfortable accommodations, and excellent amenities, it's the perfect choice for your next trip to Tangerang. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals! Book your room booking through Traveloka and enjoy exclusive discounts and promotions. Start planning your Tangerang adventure now!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby.

All facilities in Episode Gading Serpong

Swimming Pool

Fitness Center

Functional Hall

Common Space

Lobby

Family-friendly Facilities

Children pool

Food and Drinks

Bar
Breakfast
Buffet breakfast

Transportation

Secure parking
Valet parking (surcharge)

General

AC
Reception hall
Banquet
Family room
Swimming pool
Smoking area

Accessibilty

Accessible bathroom
Accessible parking

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Projector

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Hair salon
Supermarket

Kids and Pets

Cribs

Things to Do

Health club
Massage
Outdoor pool
Spa

Connectivity

Free WiFi

Public Facilities

Elevator
24-hour room service
Restaurant
Room service
Safety deposit box

Shuttle Service

Airport transfer (surcharge)

Hotel Services

Early Check-in
Late check-out
Bellhop
Concierge
Doorman
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Shower
TV

Accommodation Policy & General Information in Episode Gading Serpong

Required Documents

Upon check-in, you are required to bring ID Card, Reservation Voucher. The required documents can be in the form of soft copy.

Facility

Gym, Lobby, Spa, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 1-2-2024 to 31-5-2025.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Episode Gading Serpong	320
Number of floors in Episode Gading Serpong	28
Another facilities in Episode Gading Serpong	Children pool, Bar, Breakfast, Buffet breakfast, Secure parking

Frequently asked question in Episode Gading Serpong

What are available facilities at Episode Gading Serpong?

There are top facilites at Episode Gading Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Episode Gading Serpong?

The standard check-in time at Episode Gading Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Episode Gading Serpong provide breakfast?

Yes, Episode Gading Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Episode Gading Serpong

Episode Gading Serpong has a 4.0-star rating.

How many floors does Episode Gading Serpong have?

Episode Gading Serpong has 28.

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More Reviews from Other Guests in Episode Gading Serpong

Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1,909)

Other sources (63)

9.2

Exceptional

From 1,909 reviews

Provided by travelers on

Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

9.3

Service and Facilites

9.3

People often mention about Episode Gading Serpong

All

Staff Friendliness (243)

Ambiance (229)

Bedroom (218)

Taste (196)

Bathroom (193)

Variety (191)

Room Space (186)

Hotel Area (182)

Family Friendly (177)

Accessibility (173)

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Traveler Reviews Episode Gading Serpong

Number of reviews per page

Customer reviews

A***e

Leisure

10.0

/10

Reviewed 18 hour(s) ago

Authentic design, clean, complete facilities, strategic location.

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S***i

Business

8.8

/10

Reviewed 5 day(s) ago

The location is close to many restaurants and shopping areas, including Starbucks. The nighttime views are simply fantastic.

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l***i

9.1

/10

Reviewed 6 day(s) ago

I felt comfortable staying at this hotel.

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Y***e

9.4

/10

Reviewed 1 week(s) ago

The elevators had to wait quite a while, even though there were four elevators, they didn't stop at our floor. And there was also a waiting list for breakfast.

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Rifki S.

6.6

/10

Reviewed 1 week(s) ago

I had a very bad experience staying at this hotel. My anniversary surprise plans were completely ruined due to the hotel's poor coordination, lack of professionalism, and a violation of privacy. I requested room decorations for my anniversary surprise, but upon entering, the staff were still decorating. Even though I checked in at 2:00 PM, as per the hotel's regulations, I had to wait until around 3:00 PM. This was clearly a huge loss for me as a guest who had already paid in full for the room.

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Accommodation's Reply

13 Oct 2026

Dear Rifuki S., Thank you very much for taking the time to share your feedback about your stay. We sincerely apologize for any inconvenience you experienced. Your stay did not meet our hotel's service and operational standards, particularly in terms of ensuring privacy and comfort. Your feedback is invaluable, and we will work with the relevant departments to review team coordination and strive to ensure that rooms are adequately prepared before handover. We apologize again. Thank you for choosing Episode Gadin Serpon. We will continue to strive to provide better service in the future. Thank you. General Manager Muhammad Viktor A. Singh

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p***i

9.6

/10

Reviewed 1 week(s) ago

The hospitality and hotel facilities were excellent. However, I was somewhat disappointed with the breakfast, as it did not meet my expectations considering the hotel’s price range. The waitress also seemed rather unfriendly and the service was less attentive than expected, which made the breakfast experience less enjoyable.

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Accommodation's Reply

13 Oct 2026

Dear Mr/s, Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our hospitality and hotel facilities. However, we sincerely apologize that your breakfast experience did not meet your expectations, particularly regarding the food selection and the service provided by our team. Please rest assured that your feedback has been shared with the relevant departments for further evaluation and improvement. We are committed to enhancing our breakfast offerings and ensuring that our team consistently delivers warm, attentive, and professional service to all our guests. We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to welcome you back to Episode Gading Serpong for a much better experience. Sincerely, Muhamad Viktor A Sin General Manager

I***A

Business

10.0

/10

Reviewed 2 week(s) ago

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Accommodation's Reply

10 Oct 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong! We are delighted that you enjoyed the comfort and cleanliness of your room, the varied and continuously replenished breakfast menu, and the friendliness of all our staff. We also appreciate your interest in the hotel's lively atmosphere, even on weekdays. This positive review motivates us to continue providing the best service and memorable stays for all our guests. We look forward to welcoming you again on your next visit to Episode Gading Serpong! Sincerely, Muhammad Victor Ah Sin, General Manager

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D***i

Business

8.5

/10

Reviewed 2 week(s) ago

It was quite good, except the in-room telephone didn't work properly. Breakfast was good, but the service was a bit chaotic, with no prompt refills. Fruit was out of stock despite requests, porridge was out of stock, and some tables hadn't been cleaned even though it was still within breakfast hours.

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Accommodation's Reply

10 Oct 2026

Dear Valued Guest, Thank you very much for taking the time to provide valuable feedback regarding Episode Gading Serpong Hotel. We are pleased to hear that you enjoyed your comfortable stay and the breakfast. However, we apologize for any inconvenience caused by the malfunction of the in-room telephone, the breakfast service, particularly the replenishment of food, the preparation of fruit and porridge, and the cleanliness of the tables during breakfast time. We will take your valuable feedback into consideration to improve our facilities, expedite service, and enhance coordination among our restaurant staff so that we can provide an even more comfortable dining experience for all our guests. We hope to welcome you back to Episode Gading Serpong Hotel again. We will do our best to make your next stay even more enjoyable. Thank you again. Sincerely, General Manager, Muhammad Victor A. Singh

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b***s

10.0

/10

Reviewed 2 week(s) ago

Nice! Very comfy and I want to go back again later.

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Accommodation's Reply

10 Oct 2026

Dear Mr/s, Thank you for your kind review! We are delighted to hear that you had a comfortable stay at Episode Gading Serpong and that you are looking forward to visiting us again. Your satisfaction means a lot to us, and we look forward to welcoming you back for another wonderful and memorable stay! Sincerely, Muhamad Viktor A Sin General Manager

K***h

8.4

/10

Reviewed 2 week(s) ago

Good experience. Good experience.

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Accommodation's Reply

10 Oct 2026

Dear Mr/s. Thank you for sharing your feedback! We are delighted to hear that you had a good experience during your stay at Episode Gading Serpong. Your support means a lot to us, and we look forward to welcoming you back for another pleasant and memorable stay! Sincerely, Muhamad Viktor A Sin General Manager

J***a

Staycation

10.0

/10

Reviewed 4 week(s) ago

So family friendly and had a great time.

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Accommodation's Reply

21 Sep 2026

Dear Mr/s, Thank you very much for your wonderful review. We are delighted to know that you had a great time staying at Episode Gading Serpong and found our hotel family-friendly. It is always our pleasure to provide a comfortable and enjoyable experience for guests. We truly appreciate your kind feedback and look forward to welcoming you and your family back for another memorable stay with us. Sincerely, Muhamad Viktor A Sin General Manager

L***a

10.0

/10

Reviewed 4 week(s) ago

It's really good, really comfortable.

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Accommodation's Reply

18 Sep 2026

Dear Valued Guest, Thank you for taking the time to write a positive review for Episode Gading Serpong. We are delighted to hear that you were comfortable and enjoyed your stay with us. Guest satisfaction and comfort are always our top priority. We hope to welcome you back to Episode Gading Serpong for another memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager

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L***a

Business

9.6

/10

Reviewed 4 week(s) ago

The sofa is 90% ok, only the TV has no signal. It's not very good for the price and the luxury it offers.

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Accommodation's Reply

21 Sep 2026

Dear Valued Guest, Thank you for taking the time to review and provide feedback during your stay at Episode Gading Serpong. We are pleased to hear that your overall experience was positive. However, we apologize for the inconvenience regarding the TV signal issue. Your feedback is very important to us, and we will forward it to the relevant team for immediate evaluation and improvement. We hope that on your next stay, we will be able to provide you with an even more comfortable experience that meets your expectations. Sincerely, Muhammad Victor Ah Sin, General Manager

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Siti H.

Staycation

8.5

/10

Reviewed 5 week(s) ago

ok, just a small parking lot and the elevator makes you dizzy

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Accommodation's Reply

18 Sep 2026

Dear Mr. Siti H., Thank you for taking the time to write a review. We are glad you enjoyed your stay at Episode Gading Serpong. We apologize for any inconvenience caused by the limited parking space and the uncomfortable elevator. Your feedback is very important to us and we will use it to improve the guest experience. We hope to welcome you back again with an even better experience. Sincerely, Muhammad Victor Ah Sin, General Manager

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A***r

Staycation

9.7

/10

Reviewed 5 week(s) ago

Overall, my stay at Episode Gading Serpong was very enjoyable. The hotel was clean, the breakfast was varied and delicious, the staff was very friendly, the facilities were plentiful, and the location was great. There were a few minor inconveniences: 1. Breakfast was a bit of a hassle, as you had to use the elevator to get from your room. 2. The room was quite noisy because it was close to the main road, and there was also a noise like cables being hit by the wind. 3. I also felt the position of the bathroom shower door needed improvement, as every time I showered, the water poured out of the glass door, soaking the dry areas.

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Accommodation's Reply

12 Sep 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong Hotel. We are delighted to hear that you were satisfied with your overall stay, particularly the cleanliness of the hotel, the variety and taste of the breakfast, the friendliness of the staff, the facilities provided, and the hotel's location. We apologize for the inconvenience you experienced regarding access to the breakfast area, which requires the use of an elevator. We greatly appreciate your information about the noise from the main road and what sounded like cable or wind noise from outside. We will coordinate this feedback with the relevant team for investigation and repair. We also apologize for the shower door issue that caused water to leak into the dry area of the bathroom. We will forward your feedback to the engineering team for investigation and follow-up. Thank you for your compliments and constructive feedback. We greatly appreciate this opportunity to continuously improve the quality of our services and facilities. We hope to welcome you back to Episode Gading Serpong and provide you with an even more comfortable stay on your next visit. Sincerely, Muhamad Viktor a sin, General Manager

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A***e

Staycation

8.4

/10

Reviewed 6 week(s) ago

The room was spacious and clean, but the bathroom door was broken. The restaurant didn't have much choice of food. The taste was just so-so. The swimming pool was small.

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Accommodation's Reply

08 Sep 2026

Dear Mr/s, Thank you for taking the time to share your feedback about your stay at Episode Gading Serpong. We’re pleased to hear that you found your room spacious and clean. We sincerely apologize for the inconvenience caused by the broken bathroom door. We have shared your feedback with our Engineering team for immediate attention. We also appreciate your comments regarding our restaurant’s food selection and taste, as well as the swimming pool. Your feedback is valuable to us and will be shared with the respective teams as we continue working to improve our facilities and dining experience. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay. Sincerely, Muhamad Viktor A Sin General Manager

L***y

Business

9.4

/10

Reviewed 6 week(s) ago

A new hotel with a modern design and a strong cultural touch in the room interiors. The bedsheets are very clean and soft.

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Accommodation's Reply

08 Sep 2026

Dear Valued Guest, Thank you for taking the time to write a positive review about Episode Gading Serpong Hotel. We are delighted to hear that you appreciated the hotel's modern design, which incorporates cultural elements within the rooms, as well as the comfort and cleanliness of the linens. We greatly appreciate your compliments and hope to welcome you back for another comfortable and memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager

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P***i

9.7

/10

Reviewed 6 week(s) ago

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Accommodation's Reply

08 Sep 2026

Dear Valued Guest, Thank you very much for your trust and loyalty in choosing Episode Gading Serpong as your accommodation. We are delighted that you enjoyed our excellent location, comfortable rooms and bathrooms, fitness facilities, and the friendly and helpful service from our team. We hope to welcome you back to Episode Gading Serpong again. Thank you for your positive review, and we hope your next visit will be another memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager

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L***n

10.0

/10

Reviewed 6 week(s) ago

Excellent experience for stay in there.

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Accommodation's Reply

08 Sep 2026

Dear Mr/s, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager

K***h

Business

9.2

/10

Reviewed 7 week(s) ago

Towels have a smell. Food variety can be better.

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Accommodation's Reply

29 Aug 2026

Dear Mr/s, Thank you for sharing your feedback with us. We sincerely apologize that the towels provided during your stay had an unpleasant smell. We understand how this may have affected your comfort, and we will follow up with our Housekeeping team to ensure our towels meet our cleanliness and quality standards. We also appreciate your feedback regarding the food variety. We will share your comments with our Food & Beverage team as we continue to improve our menu selection. Thank you for helping us improve. We hope to have the opportunity to welcome you back and provide you with a better experience. Sincerely, Muhamad Viktor A Sin General Manager

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