Episode Gading Serpong

Hotels
Preferred Partner Plus
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9.1
/10
Exceptional
1,897 reviews

What Guests Say About Their Stay

P***i

10.0
/ 10
All the staff are friendly and very helpful. The hotel is also kid-friendly. There's a mini playground and a children's pool. The breakfast is also very varied, and the food is delicious. I never get bored staying at Hotel Episode. I'll definitely stay again.
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T***h

10.0
/ 10
Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.

F***a

10.0
/ 10
The hotel staff were very friendly and very helpful during the check-in process.
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Verified Traveler

9.7
/ 10
The location is superb. Near mall, hospital, easy to find restaurants. The facilities are also great, have gym, spa, pools, etc. Good job!

L***y

9.4
/ 10
My cousin from China really liked and was satisfied staying at this hotel. The food, staff, and service were all excellent.
In the Area
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Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Episode Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Episode Gading Serpong

Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810
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Lobby Episode Gading Serpong
Lobby 2 Episode Gading Serpong

Discover More About Episode Gading Serpong

Welcome to

Episode Gading Serpong

, your premier destination for an unforgettable stay in the vibrant region of Banten, Indonesia. Whether you're here for business or leisure, our hotel offers a perfect blend of comfort, convenience, and modern amenities designed to make your visit truly special. Discover the exceptional experience that awaits you at

Episode Gading Serpong

.

Episode Gading Serpong Location

Nestled in the heart of Gading Serpong, a dynamic and rapidly developing area within Tangerang, Banten,

Episode Gading Serpong

offers a strategic and convenient location for all travelers. Situated approximately 45 kilometers from Soekarno-Hatta International Airport (CGK), our hotel provides easy access for those arriving by air. The immediate vicinity of

Episode Gading Serpong

is characterized by its modern infrastructure, bustling commercial centers, and a growing array of lifestyle destinations. This prime location means you are never far from essential services, entertainment, and dining options, making it an ideal base for exploring the region or conducting business.

Episode Gading Serpong Facilities & Services

Facilities for guests at

Episode Gading Serpong

are thoughtfully curated to ensure a comfortable and enjoyable stay. We pride ourselves on offering a comprehensive range of services to cater to every need.

  • Swimming Pool:

    Take a refreshing dip in our well-maintained swimming pool, perfect for relaxation and unwinding. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees.
  • Fitness Center:

    Stay active during your stay at our fully equipped fitness center, available from 6:00 AM to 9:00 PM.
  • Restaurant:

    Enjoy delicious culinary experiences at our on-site restaurant, serving a variety of local and international dishes.
  • Bar:

    Unwind with a drink at our stylish bar, the perfect spot to socialize or relax after a long day.
  • Meeting Rooms:

    For our business travelers, we offer well-appointed meeting rooms equipped with modern audiovisual facilities.
  • Free Parking:

    Guests arriving by car will appreciate our complimentary parking space, ensuring convenience and security for your vehicle.
  • Wi-Fi:

    Stay connected with complimentary high-speed Wi-Fi available throughout the hotel premises.

Episode Gading Serpong Room Types

Discover a variety of accommodations designed to suit your preferences with the diverse

room types of Episode Gading Serpong

. Each room is meticulously designed to provide a comfortable and relaxing sanctuary.

  • Deluxe Room:

    Offering a comfortable space with modern amenities, available in City View or Garden View. These rooms are non-smoking.
  • Executive Room:

    A step up in space and luxury, these rooms also come with City View or Garden View options and are strictly non-smoking. Some Executive Rooms feature a bathtub for added indulgence.
  • Suite:

    For those seeking an elevated experience, our Suites provide ample space, premium furnishings, and enhanced services. Available with City View and are non-smoking. Suites may feature a bathtub.
  • Family Room:

    Ideal for families traveling together, these rooms offer extra space and comfort to ensure everyone has a pleasant stay. Available with Garden View and are non-smoking.

Please note that all rooms at

Episode Gading Serpong

are designated as non-smoking to ensure a fresh and healthy environment for all our guests.

Episode Gading Serpong Dining & Restaurants

Embark on a culinary journey at

Episode Gading Serpong

, where our dining venues offer a delightful array of flavors to satisfy every palate. From casual bites to exquisite meals, we ensure a memorable gastronomic experience.

  • The Bistro:

    Our main restaurant, The Bistro, serves a delectable breakfast buffet from 6:30 AM to 10:00 AM, with estimated prices per person for lunch and dinner ranging from PHP 500 to PHP 800. It is open daily from 6:30 AM to 10:00 PM.
  • The Lounge:

    A relaxed setting for coffee, light snacks, and evening cocktails. The Lounge is open from 10:00 AM to 11:00 PM, with light snacks and beverages priced between PHP 150 to PHP 300.

Episode Gading Serpong Nearby Attractions and Activities

Explore the vibrant surroundings of

Episode Gading Serpong

and discover a wealth of attractions and activities that showcase the best of Tangerang and its environs. Immerse yourself in the local culture and enjoy the diverse offerings.

  • Summarecon Mall Serpong:

    A premier shopping, dining, and entertainment destination, offering a wide range of retail outlets, restaurants, and cinemas.
  • Scientia Square Park:

    A modern urban park featuring interactive exhibits, green spaces, and recreational facilities, perfect for families and nature lovers.
  • Ocean Park BSD:

    An exciting water park offering thrilling rides and water-based activities for all ages, providing a fun-filled day out.
  • Gading Raya Golf Club:

    For golf enthusiasts, this well-maintained golf course offers a challenging and enjoyable round of play amidst scenic landscapes.
  • Pasar Lama Tangerang:

    Experience the local culinary scene at this traditional market, known for its diverse street food and authentic Indonesian flavors.

If you are looking for other activities around

Episode Gading Serpong

, check out the best deals on Traveloka: Recommended activities in Tangerang!

How to Get to Episode Gading Serpong from the Airport

Navigating your way to

Episode Gading Serpong

from Soekarno-Hatta International Airport (CGK) is straightforward, with several convenient options available. Understanding

how to get to Episode Gading Serpong

ensures a smooth start to your journey.

  • Airport Transfer Service of Episode Gading Serpong:

    For the utmost convenience and comfort, we offer a dedicated

    airport transfer service of Episode Gading Serpong

    . This service can be arranged in advance through our concierge, providing a seamless transition from the airport directly to our lobby. Prices vary based on vehicle type, typically ranging from PHP 1,000 to PHP 1,500.
  • Taxi:

    Metered taxis are readily available at the airport's designated taxi stands. This is a reliable option for reaching

    Episode Gading Serpong

    , with fares estimated between PHP 300 to PHP 500, depending on traffic conditions.
  • Ride-hailing Service:

    You can also book a ride through a popular ride-hailing service via your smartphone. This offers a convenient and often cost-effective way to reach the hotel, with prices similar to metered taxis.
  • Private Car Rental:

    For those who prefer more flexibility, private car rental services are available at the airport. This allows you to explore the surrounding areas at your own pace during your stay.

We recommend pre-booking your airport transfer services for a stress-free arrival.

Summary of Why You Should Choose to Stay at Episode Gading Serpong

Choosing

Episode Gading Serpong

for your next getaway or business trip guarantees a memorable and comfortable experience. With excellent

room availability at Episode Gading Serpong

, you are sure to find the perfect accommodation to suit your needs.

  • Prime Location:

    Situated in the vibrant Gading Serpong area, offering easy access to shopping, dining, and entertainment.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, and on-site dining options.
  • Comfortable Rooms:

    A range of well-appointed rooms and suites designed for relaxation and productivity.
  • Convenient Access:

    Close proximity to major transport links and attractions.
  • Exceptional Service:

    Our dedicated staff are committed to making your stay enjoyable.

Experience the best of Banten by

booking Episode Gading Serpong

today. For the best rates and seamless reservations, visit Traveloka. You can also explore other options:

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All facilities in Episode Gading Serpong

Swimming Pool Episode Gading Serpong
Swimming Pool
Fitness Center Episode Gading Serpong
Fitness Center
Functional Hall Episode Gading Serpong
Functional Hall
Common Space Episode Gading Serpong
Common Space
Lobby Episode Gading Serpong
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff

Public Facilities

  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Projector

Things to Do

  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Spa

Food and Drinks

  • Bar
  • Breakfast
  • Buffet breakfast

Transportation

  • Secure parking
  • Valet parking (surcharge)

Accessibilty

  • Accessible bathroom
  • Accessible parking

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Kids and Pets

  • Cribs

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Episode Gading Serpong

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Reservation Voucher. The required documents can be in the form of soft copy.

Facility

Gym, Lobby, Spa, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 1-2-2024 to 31-5-2025.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Episode Gading Serpong
320
Number of floors in Episode Gading Serpong
28
Another facilities in Episode Gading Serpong
Bellhop, Concierge, Doorman, Early Check-in, Front desk

Frequently asked question in Episode Gading Serpong

What are available facilities at Episode Gading Serpong?
There are top facilites at Episode Gading Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Episode Gading Serpong?
The standard check-in time at Episode Gading Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Episode Gading Serpong provide breakfast?
Yes, Episode Gading Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Episode Gading Serpong?
Episode Gading Serpong is a 4.0-star hotel.
How many floors does Episode Gading Serpong have?
Episode Gading Serpong has 28 floors.
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More Reviews from Other Guests in Episode Gading Serpong

Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1,839)
Other sources (58)
9.2
Exceptional
From 1,839 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

9.3

Service and Facilites

9.3

People often mention about Episode Gading Serpong
All
Staff Friendliness (235)
Ambiance (218)
Bedroom (210)
Taste (189)
Bathroom (185)
Variety (185)
Room Space (179)
Hotel Area (175)
Family Friendly (171)
Surroundings (169)
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Traveler Reviews Episode Gading Serpong

Number of reviews per page
20
40
Customer reviews
K***h
icon-Business
Business
icon-origin-TRAVELOKA
9.2
/10
Reviewed 1 day(s) ago
Towels have a smell. Food variety can be better.
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P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
All the staff are friendly and very helpful. The hotel is also kid-friendly. There's a mini playground and a children's pool. The breakfast is also very varied, and the food is delicious. I never get bored staying at Hotel Episode. I'll definitely stay again.
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Accommodation's Reply
25 Aug 2026
Dear Valued Guest, Thank you very much for your review and compliments on Episode Gading Serpong. We are delighted to hear that you enjoyed your stay with us and were comfortable with the service and assistance from our entire team. We are also pleased that our family-friendly facilities, such as the mini-playground and children's pool, provided a memorable experience for you and your family. Your compliments on the variety and taste of our breakfast further motivate us to continue maintaining the quality of our services and products. Thank you for choosing Episode Gading Serpong as your accommodation. We greatly appreciate your trust and willingness to stay with us again. We hope to welcome you back for an even more memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 day(s) ago
The room was leaking, and I had to make a complaint before I was provided with a new room. As a gesture of goodwill, I was given a complimentary amenity, which was a cake. However, I do not eat sweets, so the amenity was unfortunately not suitable for me. The pump dispenser for the conditioner was not functioning properly, so I had to switch between different dispensers during my bath, which was inconvenient. The telephone in the room was not working, which made it difficult for me to request a bowl and cutlery for my dinner. As a result, I had to eat my meal directly from the takeaway container.
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Thank you for hospitality, will come back soon.
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T***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.
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Accommodation's Reply
24 Aug 2026
Dear Mr/s, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
Deby I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The room was nice. The breakfast was plentiful and delicious.
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+5
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r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Awesome, the staff is good, the ambience is good.
1 people find it helpful
Accommodation's Reply
22 Aug 2026
Dear Mr/s, Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the ambience at Episode Gading Serpong and were pleased with the service provided by our staff. Your kind words are truly appreciated and serve as a great motivation for our entire team to continue providing warm and attentive service to every guest. We look forward to welcoming you back to Episode Gading Serpong and making your next stay just as enjoyable. Sincerely, Muhamad Viktor A Sin General Manager
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PEPEN P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
I didn't like having to change lifts twice at level 13 to get to breakfast or the kids club.
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Accommodation's Reply
22 Aug 2026
Dear Mr/s, Thank you for taking the time to share your feedback with us. We are sorry to hear that having to change lifts at Level 13 to access the breakfast area and kids club was inconvenient during your stay at Episode Gading Serpong. We understand that easy and convenient access to hotel facilities is an important part of a comfortable stay, especially when traveling with children. Your feedback regarding the lift access and layout will be taken into consideration as part of our ongoing evaluation and improvement. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back to Episode Gading Serpong for a more convenient and comfortable stay. Sincerely, Muhamad Viktor A Sin General Manager
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff were very friendly and very helpful during the check-in process.
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+3
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Accommodation's Reply
22 Aug 2026
Dear Gentlemen/Ladies, Thank you for taking the time to share your experience with us. We are delighted to hear that you received warm and helpful service from our team, especially during the check-in process. Your compliments motivate all Episode Gading Serpong staff to continue striving for warm, responsive, and professional service to all guests. We hope to welcome you back to Episode Gading Serpong in the future and provide you with another memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The location is superb. Near mall, hospital, easy to find restaurants. The facilities are also great, have gym, spa, pools, etc. Good job!
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Accommodation's Reply
16 Aug 2026
Dear Mr/s, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our superb location, convenient access to the mall, hospital, and restaurants, as well as our facilities including the gym, spa, and swimming pools. Your kind words and appreciation truly mean a lot to our team. We’re very happy to know you had a great stay at Episode Gading Serpong, and we look forward to welcoming you back again soon! Sincerely, Muhamad Viktor A Sin General Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Overall, it's okay. The only downside is that the TV isn't a smart TV, which makes it less fun because you can't access Netflix or watch whatever you want. The refrigerator isn't cold. The conditioner bottle in room 2223 didn't come out and needed to be replaced. There's no debit/QRIS deposit option, which should be available in this modern era.
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Accommodation's Reply
12 Aug 2026
Dear Ms. Noviana Noor Indah Sari, Thank you for taking the time to share your experience staying at Episode Gading Serpong Hotel. We are delighted to hear that you appreciated the friendliness of our staff, the cleanliness and comfort of the hotel, and the breakfast we provided. We also greatly appreciate your feedback regarding the room amenities and the deposit payment method. Regarding in-room entertainment facilities, your suggestion about the need for a wider variety of entertainment options has been noted and will be used as a basis for our evaluations to further improve the comfort and experience of our guests. We apologize for any inconvenience you experienced regarding the condition of the refrigerator, air conditioning, and other in-room amenities. We will coordinate your feedback with the relevant team for further action. Thank you for your feedback and trust. We hope to welcome you back to Episode Gading Serpong Hotel for an even better experience on your next visit. Sincerely, Muhammad Victor Ah Sin, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Overall good, but they don't have much variety of main food for breakfast.
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Accommodation's Reply
12 Aug 2026
Dear Mr/s, Thank you for sharing your feedback with us. We’re pleased to hear that you had an overall good stay at Episode Gading Serpong. We also appreciate your comment regarding the variety of our breakfast main dishes. Your feedback is very valuable to us, and we will certainly share it with our culinary team as we continuously work to improve our breakfast selection. We hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely, Muhamad Viktor A Sin General Manager
Nur H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
Cleanliness was excellent, but the staff, especially in the restaurant, were unfriendly. We ran out of spoons and forks at breakfast, and the food tasted mediocre.
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Accommodation's Reply
12 Aug 2026
Dear Mr. Noor Ech, Thank you for choosing Episode Gading Serpong and for taking the time to write a review. We are pleased to hear that you appreciated the cleanliness of the hotel. However, we apologize for the unpleasant experience regarding the service from our staff, particularly in the restaurant, and the difficulty in providing cutlery during breakfast. We also regret that the taste of the food did not meet your expectations. Your feedback is very important to us, and we will share it with the relevant team for evaluation and improvement. We hope to welcome you back again and provide a better experience next time. Sincerely, Muhammad Victor Ah Sin, General Manager
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L***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
My cousin from China really liked and was satisfied staying at this hotel. The food, staff, and service were all excellent.
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Accommodation's Reply
12 Aug 2026
Dear Mr/s, Thank you for your wonderful feedback! We’re delighted to hear that you really enjoyed your stay at Episode Gading Serpong and were satisfied with the food, staff, and service. Your kind words mean a lot to our team and will certainly be shared with everyone. We look forward to welcoming you back for another excellent stay in the future! Sincerely, Muhamad Viktor A Sin General Manager
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Yosi F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The best hotel for families
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Accommodation's Reply
12 Aug 2026
Dear Mr. Yosi F., Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 4 week(s) ago
The room concept is comfortable despite its small size, but unfortunately, it's not soundproof at all. There was a lot of illegal racing at dawn, dust on the headboards, and mosquitoes throughout the stay. The staff was friendly. The food was lacking in taste and variety.
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1 people find it helpful
Accommodation's Reply
04 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong. We are delighted to hear that you were satisfied with our room and the friendly service you received from our team. However, we apologize for any inconvenience you experienced, such as external noise, cleanliness of the headboard, mosquitoes in the room, and your experience regarding the choices and taste of our food. Your feedback is very important to us, and we have forwarded it to the relevant team for evaluation and improvement in areas such as cleanliness, pest control, and the quality of the food we serve. Regarding the external noise around the hotel, we understand that this may affect the comfort of our guests, and we will continuously strive to find ways to minimize such impact. We hope to welcome you back in the future and provide you with another pleasant stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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Wiwit A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Breakfast at 6 o'clock was ready and ready to go.
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Accommodation's Reply
04 Aug 2026
Dear Mr. Wiwit, Thank you for taking the time to write a review about your stay at Episode Gading Serpong. We are delighted to hear that you were impressed with our team's attentiveness, especially the breakfast service that was available early in the morning. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Episode Gading Serpong in the future. Sincerely, Muhammad Victor Ah Sin, General Manager
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Devi J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
I got a free upgrade and a delicious cake because of my birthday! Thank you so much Episode and staff. You're the best! Clean, satisfying, restful, beautiful room, my son felt so at home. Thank you ☺️
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1 people find it helpful
Accommodation's Reply
02 Aug 2026
Dear Mrs. Devi J, Thank you so much for your wonderful review and for celebrating your birthday with us at Episode Gading Serpong! We are truly delighted to know that you enjoyed the complimentary room upgrade and birthday cake. It brings us great joy to hear that you found the room clean, beautiful, and comfortable, and that your little one had such a wonderful time as well. Your kind words mean a lot to our entire team. We hope your birthday was filled with special memories, and we look forward to welcoming you and your family back for another memorable stay at Episode Gading Serpong. Sincerely, Muhamad Viktor A Sin General Manager
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Safrina B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
During my two stays here... friendly hotel staff, good hospitality... I love it. Finally I became a member here 🥰
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Accommodation's Reply
27 Jul 2026
Dear Ms. Safrina B., Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Zin, General Manager
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Z***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
It's fun, but the parking isn't very convenient. Tiring.
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2 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Thank you for staying at Episode Gading Serpong and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback regarding the parking area, which we felt was inappropriate. We will forward this feedback to the relevant team for consideration so that we can provide better convenience for our guests in the future. Sincerely, Muhammad Victor Ah Sin, General Manager. We hope to welcome you back for your next stay and hope for an even more pleasant experience.
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Number of reviews per page
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Restaurant 4 Episode Gading Serpong

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1,839)
Other sources (58)
9.2
Exceptional
From 1,839 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

9.3

Service and Facilites

9.3

People often mention about Episode Gading Serpong
All
Staff Friendliness (235)
Ambiance (218)
Bedroom (210)
Taste (189)
Bathroom (185)
Variety (185)
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Hotel Area (175)
Family Friendly (171)
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Traveler Reviews Episode Gading Serpong

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40
Customer reviews
K***h
icon-Business
Business
icon-origin-TRAVELOKA
9.2
/10
Reviewed 1 day(s) ago
Towels have a smell. Food variety can be better.
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P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
All the staff are friendly and very helpful. The hotel is also kid-friendly. There's a mini playground and a children's pool. The breakfast is also very varied, and the food is delicious. I never get bored staying at Hotel Episode. I'll definitely stay again.
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Accommodation's Reply
25 Aug 2026
Dear Valued Guest, Thank you very much for your review and compliments on Episode Gading Serpong. We are delighted to hear that you enjoyed your stay with us and were comfortable with the service and assistance from our entire team. We are also pleased that our family-friendly facilities, such as the mini-playground and children's pool, provided a memorable experience for you and your family. Your compliments on the variety and taste of our breakfast further motivate us to continue maintaining the quality of our services and products. Thank you for choosing Episode Gading Serpong as your accommodation. We greatly appreciate your trust and willingness to stay with us again. We hope to welcome you back for an even more memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 day(s) ago
The room was leaking, and I had to make a complaint before I was provided with a new room. As a gesture of goodwill, I was given a complimentary amenity, which was a cake. However, I do not eat sweets, so the amenity was unfortunately not suitable for me. The pump dispenser for the conditioner was not functioning properly, so I had to switch between different dispensers during my bath, which was inconvenient. The telephone in the room was not working, which made it difficult for me to request a bowl and cutlery for my dinner. As a result, I had to eat my meal directly from the takeaway container.
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Thank you for hospitality, will come back soon.
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T***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.
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Accommodation's Reply
24 Aug 2026
Dear Mr/s, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager
Deby I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The room was nice. The breakfast was plentiful and delicious.
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+5
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r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Awesome, the staff is good, the ambience is good.
1 people find it helpful
Accommodation's Reply
22 Aug 2026
Dear Mr/s, Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the ambience at Episode Gading Serpong and were pleased with the service provided by our staff. Your kind words are truly appreciated and serve as a great motivation for our entire team to continue providing warm and attentive service to every guest. We look forward to welcoming you back to Episode Gading Serpong and making your next stay just as enjoyable. Sincerely, Muhamad Viktor A Sin General Manager
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PEPEN P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
I didn't like having to change lifts twice at level 13 to get to breakfast or the kids club.
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Accommodation's Reply
22 Aug 2026
Dear Mr/s, Thank you for taking the time to share your feedback with us. We are sorry to hear that having to change lifts at Level 13 to access the breakfast area and kids club was inconvenient during your stay at Episode Gading Serpong. We understand that easy and convenient access to hotel facilities is an important part of a comfortable stay, especially when traveling with children. Your feedback regarding the lift access and layout will be taken into consideration as part of our ongoing evaluation and improvement. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back to Episode Gading Serpong for a more convenient and comfortable stay. Sincerely, Muhamad Viktor A Sin General Manager
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff were very friendly and very helpful during the check-in process.
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+3
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Accommodation's Reply
22 Aug 2026
Dear Gentlemen/Ladies, Thank you for taking the time to share your experience with us. We are delighted to hear that you received warm and helpful service from our team, especially during the check-in process. Your compliments motivate all Episode Gading Serpong staff to continue striving for warm, responsive, and professional service to all guests. We hope to welcome you back to Episode Gading Serpong in the future and provide you with another memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The location is superb. Near mall, hospital, easy to find restaurants. The facilities are also great, have gym, spa, pools, etc. Good job!
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Accommodation's Reply
16 Aug 2026
Dear Mr/s, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our superb location, convenient access to the mall, hospital, and restaurants, as well as our facilities including the gym, spa, and swimming pools. Your kind words and appreciation truly mean a lot to our team. We’re very happy to know you had a great stay at Episode Gading Serpong, and we look forward to welcoming you back again soon! Sincerely, Muhamad Viktor A Sin General Manager
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Overall, it's okay. The only downside is that the TV isn't a smart TV, which makes it less fun because you can't access Netflix or watch whatever you want. The refrigerator isn't cold. The conditioner bottle in room 2223 didn't come out and needed to be replaced. There's no debit/QRIS deposit option, which should be available in this modern era.
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Accommodation's Reply
12 Aug 2026
Dear Ms. Noviana Noor Indah Sari, Thank you for taking the time to share your experience staying at Episode Gading Serpong Hotel. We are delighted to hear that you appreciated the friendliness of our staff, the cleanliness and comfort of the hotel, and the breakfast we provided. We also greatly appreciate your feedback regarding the room amenities and the deposit payment method. Regarding in-room entertainment facilities, your suggestion about the need for a wider variety of entertainment options has been noted and will be used as a basis for our evaluations to further improve the comfort and experience of our guests. We apologize for any inconvenience you experienced regarding the condition of the refrigerator, air conditioning, and other in-room amenities. We will coordinate your feedback with the relevant team for further action. Thank you for your feedback and trust. We hope to welcome you back to Episode Gading Serpong Hotel for an even better experience on your next visit. Sincerely, Muhammad Victor Ah Sin, General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Overall good, but they don't have much variety of main food for breakfast.
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Accommodation's Reply
12 Aug 2026
Dear Mr/s, Thank you for sharing your feedback with us. We’re pleased to hear that you had an overall good stay at Episode Gading Serpong. We also appreciate your comment regarding the variety of our breakfast main dishes. Your feedback is very valuable to us, and we will certainly share it with our culinary team as we continuously work to improve our breakfast selection. We hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely, Muhamad Viktor A Sin General Manager
Nur H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
Cleanliness was excellent, but the staff, especially in the restaurant, were unfriendly. We ran out of spoons and forks at breakfast, and the food tasted mediocre.
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Accommodation's Reply
12 Aug 2026
Dear Mr. Noor Ech, Thank you for choosing Episode Gading Serpong and for taking the time to write a review. We are pleased to hear that you appreciated the cleanliness of the hotel. However, we apologize for the unpleasant experience regarding the service from our staff, particularly in the restaurant, and the difficulty in providing cutlery during breakfast. We also regret that the taste of the food did not meet your expectations. Your feedback is very important to us, and we will share it with the relevant team for evaluation and improvement. We hope to welcome you back again and provide a better experience next time. Sincerely, Muhammad Victor Ah Sin, General Manager
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L***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
My cousin from China really liked and was satisfied staying at this hotel. The food, staff, and service were all excellent.
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Accommodation's Reply
12 Aug 2026
Dear Mr/s, Thank you for your wonderful feedback! We’re delighted to hear that you really enjoyed your stay at Episode Gading Serpong and were satisfied with the food, staff, and service. Your kind words mean a lot to our team and will certainly be shared with everyone. We look forward to welcoming you back for another excellent stay in the future! Sincerely, Muhamad Viktor A Sin General Manager
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Yosi F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The best hotel for families
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Accommodation's Reply
12 Aug 2026
Dear Mr. Yosi F., Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 4 week(s) ago
The room concept is comfortable despite its small size, but unfortunately, it's not soundproof at all. There was a lot of illegal racing at dawn, dust on the headboards, and mosquitoes throughout the stay. The staff was friendly. The food was lacking in taste and variety.
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1 people find it helpful
Accommodation's Reply
04 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong. We are delighted to hear that you were satisfied with our room and the friendly service you received from our team. However, we apologize for any inconvenience you experienced, such as external noise, cleanliness of the headboard, mosquitoes in the room, and your experience regarding the choices and taste of our food. Your feedback is very important to us, and we have forwarded it to the relevant team for evaluation and improvement in areas such as cleanliness, pest control, and the quality of the food we serve. Regarding the external noise around the hotel, we understand that this may affect the comfort of our guests, and we will continuously strive to find ways to minimize such impact. We hope to welcome you back in the future and provide you with another pleasant stay. Sincerely, Muhammad Victor Ah Sin, General Manager
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Wiwit A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Breakfast at 6 o'clock was ready and ready to go.
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Accommodation's Reply
04 Aug 2026
Dear Mr. Wiwit, Thank you for taking the time to write a review about your stay at Episode Gading Serpong. We are delighted to hear that you were impressed with our team's attentiveness, especially the breakfast service that was available early in the morning. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Episode Gading Serpong in the future. Sincerely, Muhammad Victor Ah Sin, General Manager
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Devi J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
I got a free upgrade and a delicious cake because of my birthday! Thank you so much Episode and staff. You're the best! Clean, satisfying, restful, beautiful room, my son felt so at home. Thank you ☺️
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1 people find it helpful
Accommodation's Reply
02 Aug 2026
Dear Mrs. Devi J, Thank you so much for your wonderful review and for celebrating your birthday with us at Episode Gading Serpong! We are truly delighted to know that you enjoyed the complimentary room upgrade and birthday cake. It brings us great joy to hear that you found the room clean, beautiful, and comfortable, and that your little one had such a wonderful time as well. Your kind words mean a lot to our entire team. We hope your birthday was filled with special memories, and we look forward to welcoming you and your family back for another memorable stay at Episode Gading Serpong. Sincerely, Muhamad Viktor A Sin General Manager
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Safrina B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
During my two stays here... friendly hotel staff, good hospitality... I love it. Finally I became a member here 🥰
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Accommodation's Reply
27 Jul 2026
Dear Ms. Safrina B., Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Zin, General Manager
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Z***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
It's fun, but the parking isn't very convenient. Tiring.
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2 people find it helpful
Accommodation's Reply
27 Jul 2026
Dear Valued Guest, Thank you for staying at Episode Gading Serpong and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback regarding the parking area, which we felt was inappropriate. We will forward this feedback to the relevant team for consideration so that we can provide better convenience for our guests in the future. Sincerely, Muhammad Victor Ah Sin, General Manager. We hope to welcome you back for your next stay and hope for an even more pleasant experience.
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Number of reviews per page
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40