Does Episode Gading Serpong have a swimming pool?

Yes, a swimming pool is available at Episode Gading Serpong.

Does Episode Gading Serpong provide early check-in?

Yes, early check-in is available at Episode Gading Serpong, subject to availability. Please contact the hotel directly to arrange this.

Does Episode Gading Serpong provide late check-out?

Yes, late check-out is available at Episode Gading Serpong, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Episode Gading Serpong?

Episode Gading Serpong is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Episode Gading Serpong

Name: Episode Gading Serpong
Address: Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810, Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Banten, 15810, Indonesia
Rating: 9.1

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9.1

/10

Exceptional

2,017 reviews

What Guests Say About Their Stay

Anisa N. P.

10.0

/ 10

Delicious food, friendly staff, there are events for kids too, so it's really worth it...

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Verified Traveler

10.0

/ 10

Really like Hotel Episode, location, cleanliness, friendly staff, good food and lots of variety.

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Verified Traveler

10.0

/ 10

The service is excellent, and the food in the restaurant is varied and of course delicious.

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D***n

9.7

/ 10

This is my second time staying here. The first time I upgraded my room, I had breakfast, and the staff were all friendly.

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I***A

10.0

/ 10

Everything was ⭐⭐⭐⭐⭐. It was quite busy, even though it was a weekday. Breakfast had a wide selection and was always refilled. The staff were all friendly, and the rooms were comfortable and clean.

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In the Area

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Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

This accommodation offers:

Outdoor pool

Children pool

Swimming pool

Late check-out

Laundry service

Restaurant

Luggage storage

Elevator

Family room

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Episode Gading Serpong is a 4-star hotels that has been welcoming guests since 2021. The accommodation went through a renovation in 2021. Episode Gading Serpong is part of Independent under Independent. There are 320 rooms spread across 28 floors.

What's around Episode Gading Serpong

Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Discover More Places

Discover More About Episode Gading Serpong

General Information

Location

Located at Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten in Tangerang, Indonesia. Those looking to explore will find Selling Red Soil & Uncle Ucim's Fertilizer, Kebon Kosong "Perempatan Duren", and Taman Terminal nearby. Closest airport is Bandar Udara Budiarto, 6.676 km away from the accommodation.

Facilities & Amenities

Episode Gading Serpong has Outdoor pool, Children pool, Swimming pool, Late check-out, Laundry service, and more.

Business Facilities

For guests traveling for work, Episode Gading Serpong has Business facilities and Conference room available.

Contact

Email: reservation.egs@jhlcollections.com
Phone number: +622139521212

All facilities in Episode Gading Serpong

Facility

Outdoor pool

Children pool

Swimming pool

Others

Meals & Dining

Breakfast
Breakfast buffet

Business Facilities

Projector
Business facilities
Conference room
Meeting facilities

Guest Services

Early check-in
Luggage storage
Front desk
Concierge
Bellboy service
Multilingual staff
Late check-out
Laundry Service
24-hour security
Doorman
24-hour front desk

Nearby Facilities

Grocery store
Gift shop
Supermarket
ATM/Bank
Hair salon

Activity & Leisure

Massage
Health club
Outdoor pool
Spa

Public Facilities

Elevator
Safety deposit box
Room service
Restaurant

Accessibility

Accessible parking

Connectivity

Wi-Fi

Accommodation Facilities

Smoking area
Family room

Family & Kids

Children's pool

Transportation

Secure parking

Accommodation Policy & General Information in Episode Gading Serpong

IMPORTANT_NOTICE

Document Policy
Upon check-in, you are required to bring ID Card, Reservation Voucher. The required documents can be in the form of soft copy.

Facility Notice
Gym, Lobby, Spa, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 1-2-2024 to 31-5-2025.

Deposit Policy
Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.

Required Documents

Upon check-in, you are required to bring ID Card, Reservation Voucher. The required documents can be in the form of soft copy.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Episode Gading Serpong	320
Number of floors in Episode Gading Serpong	28
Another facilities in Episode Gading Serpong	Breakfast, Breakfast buffet, Projector, Business facilities, Conference room

Frequently asked question in Episode Gading Serpong

What is normal check-in & check-out time at Episode Gading Serpong?

The standard check-in time at Episode Gading Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Episode Gading Serpong provide breakfast?

Yes, Episode Gading Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Episode Gading Serpong?

Episode Gading Serpong is a 4.0-star hotel.

How many floors does Episode Gading Serpong have?

Episode Gading Serpong has 28 floors.

How many rooms are available at Episode Gading Serpong?

Episode Gading Serpong has 320 rooms in total.

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More Reviews from Other Guests in Episode Gading Serpong

Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1,953)

Other sources (64)

9.2

Exceptional

From 1,953 reviews

Provided by travelers on

Cleanliness

9.3

Room Comfort

9.3

Meal

9.0

Location

9.3

Service and Facilites

9.3

People often mention about Episode Gading Serpong

All

Staff Friendliness (247)

Ambiance (233)

Bedroom (221)

Taste (199)

Bathroom (196)

Variety (194)

Room Space (188)

Hotel Area (184)

Family Friendly (180)

Accessibility (175)

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Traveler Reviews Episode Gading Serpong

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Customer reviews

Anisa N. P.

10.0

/10

Reviewed 2 day(s) ago

Delicious food, friendly staff, there are events for kids too, so it's really worth it...

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Verified Traveler

10.0

/10

Reviewed 4 day(s) ago

Really like Hotel Episode, location, cleanliness, friendly staff, good food and lots of variety.

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Verified Traveler

Staycation

10.0

/10

Reviewed 5 day(s) ago

The service is excellent, and the food in the restaurant is varied and of course delicious.

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Accommodation's Reply

31 Oct 2026

Dear Valued Guest, Thank you for taking the time to write a review and choosing Episode Gading Serpong as your accommodation. We are delighted to hear that you were satisfied with the service our team provided and enjoyed the variety of delicious dishes at our restaurant. Your positive feedback motivates us to strive to provide the best service and a memorable stay for all our guests. We hope to welcome you back to Episode Gading Serpong again. Sincerely, Muhammad Victor Ah Sin, General Manager

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Verified Traveler

Staycation

8.5

/10

Reviewed 5 day(s) ago

The hotel was nice and comfortable. It's a shame the smart TV couldn't connect to YouTube.

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D***n

Staycation

9.7

/10

Reviewed 6 day(s) ago

This is my second time staying here. The first time I upgraded my room, I had breakfast, and the staff were all friendly.

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Arni A.

Business

8.5

/10

Reviewed 2 week(s) ago

The staff are friendly, especially the security is very helpful.

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Accommodation's Reply

24 Oct 2026

Dear Mr. Arnie A., Thank you for sharing your review of your stay at Episode Gading Serpong. We are delighted to hear that you received friendly service from our team, especially the security staff who were very helpful. We will forward your compliments to the relevant team to motivate them to continue providing the best service to all guests. We hope you will return to stay at Episode Gading Serpong again. Sincerely, Muhammad Victor A. Sin, General Manager

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L***a

Business

9.4

/10

Reviewed 2 week(s) ago

I've stayed here twice. It's okay, the rooms are comfortable.

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Accommodation's Reply

20 Oct 2026

Dear Valued Guest, Thank you for choosing Episode Gading Serpong as your accommodation once again. We are delighted to hear that you felt comfortable in our rooms. Your continued trust in us means a great deal to us. We hope to provide you with another comfortable and memorable stay in the future. Sincerely, Muhammad Victor Ah Sin, General Manager

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Verified Traveler

10.0

/10

Reviewed 2 week(s) ago

Comfortable, clean, and classy. All professional.

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Accommodation's Reply

21 Oct 2026

Dear Valued Guest, Thank you for your positive review! We are delighted that you were impressed with the cleanliness, atmosphere, and quality of facilities at Episode Gading Serpong, and appreciated the professionalism of our team. This positive feedback motivates us to strive to provide the best service and a memorable stay for all our guests. We hope to welcome you back to Episode Gading Serpong for another impressive stay. Sincerely, Muhammad Victor Ah Sin, General Manager

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A***e

Leisure

10.0

/10

Reviewed 3 week(s) ago

Authentic design, clean, complete facilities, strategic location.

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Accommodation's Reply

20 Oct 2026

Dear Valued Guest, Thank you for choosing Episode Gading Serpong as your accommodation. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to welcome you back again and provide you with another memorable experience on your next visit. Sincerely, Muhammad Victor Ah Sin, General Manager

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B***t

8.5

/10

Reviewed 3 week(s) ago

This was the 5th stay in this hotel. All good as usual, but the breakfast buffet needs some attention and there should be car valet because parking is a nightmare.

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Accommodation's Reply

21 Oct 2026

Dear Mr/s, Thank you for your continued loyalty and for choosing Episode Gading Serpong for your fifth stay with us! We truly appreciate your trust and are delighted to know that you continue to enjoy your overall experience. We also sincerely appreciate your feedback regarding the breakfast buffet and parking facilities. We apologize for any inconvenience caused and understand how these aspects can affect your stay. Your suggestions are valuable to us, and we will share them with the relevant teams for further evaluation and improvement. Thank you once again for your support and constructive feedback. We look forward to welcoming you back for your next visit and providing you with an even better experience. Sincerely, Muhamad Viktor A Sin General Manager

B***t

Staycation

9.4

/10

Reviewed 3 week(s) ago

Very nice and unique concept. Will return here for sure in the future.

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Accommodation's Reply

20 Oct 2026

Dear Mr/s, Thank you for staying at Episode Gading Serpong. We’re delighted to know that you enjoyed our strategic location, with easy access to various restaurants, shopping destinations, and Starbucks, as well as the beautiful night view. We look forward to welcoming you back for another memorable stay with us. Sincerely, Muhamad Viktor A Sin General Manager

S***i

Business

8.8

/10

Reviewed 3 week(s) ago

The location is close to many restaurants and shopping areas, including Starbucks. The nighttime views are simply fantastic.

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Accommodation's Reply

20 Oct 2026

Dear Valued Guest, Thank you for choosing to stay at Episode Gading Serpong! We are delighted that you enjoyed our convenient location near restaurants, shopping malls, and much more, as well as our beautiful night view. We hope to welcome you back again! Sincerely, Muhammad Victor, General Manager

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l***i

9.1

/10

Reviewed 3 week(s) ago

I felt comfortable staying at this hotel.

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Accommodation's Reply

20 Oct 2026

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Y***e

9.4

/10

Reviewed 4 week(s) ago

The elevators had to wait quite a while, even though there were four elevators, they didn't stop at our floor. And there was also a waiting list for breakfast.

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Accommodation's Reply

20 Oct 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong. We apologize for any inconvenience caused by the elevator wait times and breakfast queues. We understand that these may have affected your comfort during your stay. Your feedback is very important to us, and our team will take it into consideration to improve our services. We hope to welcome you back to Episode Gading Serpong in the future and provide you with an even better experience. Sincerely, Muhammad Victor, General Manager

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Rifki S.

6.6

/10

Reviewed 4 week(s) ago

I had a very bad experience staying at this hotel. My anniversary surprise plans were completely ruined due to the hotel's poor coordination, lack of professionalism, and a violation of privacy. I requested room decorations for my anniversary surprise, but upon entering, the staff were still decorating. Even though I checked in at 2:00 PM, as per the hotel's regulations, I had to wait until around 3:00 PM. This was clearly a huge loss for me as a guest who had already paid in full for the room.

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Accommodation's Reply

13 Oct 2026

Dear Rifuki S., Thank you very much for taking the time to share your feedback about your stay. We sincerely apologize for any inconvenience you experienced. Your stay did not meet our hotel's service and operational standards, particularly in terms of ensuring privacy and comfort. Your feedback is invaluable, and we will work with the relevant departments to review team coordination and strive to ensure that rooms are adequately prepared before handover. We apologize again. Thank you for choosing Episode Gadin Serpon. We will continue to strive to provide better service in the future. Thank you. General Manager Muhammad Viktor A. Singh

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p***i

9.6

/10

Reviewed 4 week(s) ago

The hospitality and hotel facilities were excellent. However, I was somewhat disappointed with the breakfast, as it did not meet my expectations considering the hotel’s price range. The waitress also seemed rather unfriendly and the service was less attentive than expected, which made the breakfast experience less enjoyable.

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Accommodation's Reply

13 Oct 2026

Dear Mr/s, Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our hospitality and hotel facilities. However, we sincerely apologize that your breakfast experience did not meet your expectations, particularly regarding the food selection and the service provided by our team. Please rest assured that your feedback has been shared with the relevant departments for further evaluation and improvement. We are committed to enhancing our breakfast offerings and ensuring that our team consistently delivers warm, attentive, and professional service to all our guests. We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to welcome you back to Episode Gading Serpong for a much better experience. Sincerely, Muhamad Viktor A Sin General Manager

I***A

Business

10.0

/10

Reviewed 4 week(s) ago

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Accommodation's Reply

10 Oct 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong! We are delighted that you enjoyed the comfort and cleanliness of your room, the varied and continuously replenished breakfast menu, and the friendliness of all our staff. We also appreciate your interest in the hotel's lively atmosphere, even on weekdays. This positive review motivates us to continue providing the best service and memorable stays for all our guests. We look forward to welcoming you again on your next visit to Episode Gading Serpong! Sincerely, Muhammad Victor Ah Sin, General Manager

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D***i

Business

8.5

/10

Reviewed 4 week(s) ago

It was quite good, except the in-room telephone didn't work properly. Breakfast was good, but the service was a bit chaotic, with no prompt refills. Fruit was out of stock despite requests, porridge was out of stock, and some tables hadn't been cleaned even though it was still within breakfast hours.

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Accommodation's Reply

10 Oct 2026

Dear Valued Guest, Thank you very much for taking the time to provide valuable feedback regarding Episode Gading Serpong Hotel. We are pleased to hear that you enjoyed your comfortable stay and the breakfast. However, we apologize for any inconvenience caused by the malfunction of the in-room telephone, the breakfast service, particularly the replenishment of food, the preparation of fruit and porridge, and the cleanliness of the tables during breakfast time. We will take your valuable feedback into consideration to improve our facilities, expedite service, and enhance coordination among our restaurant staff so that we can provide an even more comfortable dining experience for all our guests. We hope to welcome you back to Episode Gading Serpong Hotel again. We will do our best to make your next stay even more enjoyable. Thank you again. Sincerely, General Manager, Muhammad Victor A. Singh

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b***s

10.0

/10

Reviewed 5 week(s) ago

Nice! Very comfy and I want to go back again later.

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Accommodation's Reply

10 Oct 2026

Dear Mr/s, Thank you for your kind review! We are delighted to hear that you had a comfortable stay at Episode Gading Serpong and that you are looking forward to visiting us again. Your satisfaction means a lot to us, and we look forward to welcoming you back for another wonderful and memorable stay! Sincerely, Muhamad Viktor A Sin General Manager

K***h

8.4

/10

Reviewed 5 week(s) ago

Good experience. Good experience.

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Accommodation's Reply

10 Oct 2026

Dear Mr/s. Thank you for sharing your feedback! We are delighted to hear that you had a good experience during your stay at Episode Gading Serpong. Your support means a lot to us, and we look forward to welcoming you back for another pleasant and memorable stay! Sincerely, Muhamad Viktor A Sin General Manager

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