D***y

Business

9.1

/10

Reviewed 7 hour(s) ago

The hotel is very comfortable and clean.

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F***a

9.7

/10

Reviewed 5 day(s) ago

Super comfortable, clean rooms, great location, and friendly staff. However, the food was just so-so. Overall, I'm satisfied and would stay here again if I ever come to Gading Serpong.

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E***a

Staycation

9.7

/10

Reviewed 1 week(s) ago

The minus is only for the parking building that is quite small for access.

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Accommodation's Reply

14 May 2026

Dear Mr/s, Thank you for staying at Episode Gading Serpong and for sharing your feedback. We’re glad you enjoyed your stay overall. We also appreciate your comment regarding the parking building access. Your feedback is very valuable to us, and we will share it with our team for future improvements. We hope to welcome you again soon! Sincerely, Muhamad Viktor A Sin General Manager

N***i

Staycation

8.5

/10

Reviewed 1 week(s) ago

The room is not too big but clean, the staff is also friendly, only the parking space is very narrow and limited.

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Accommodation's Reply

14 May 2026

Dear Valued Guest, Thank you for staying at Episode Gading Serpong and sharing your experience. We are delighted to hear that the clean rooms and friendly staff made your stay comfortable. We appreciate your feedback regarding the limited parking space, which we will take into consideration for future improvements. We hope to welcome you back soon. Sincerely, Muhammad Victor Ah Sin, General Manager

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A***i

Business

10.0

/10

Reviewed 2 week(s) ago

Nice room, nice ambiance, friendly staff, good hotel! Thank you

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Accommodation's Reply

08 May 2026

Dear Mr/s Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us especially the service from our staff and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager

L***a

Leisure

9.3

/10

Reviewed 3 week(s) ago

Very clean room and spacious. The downside is only the breakfast, the foods are cold and tasteless. It will be great if the room price can exclude breakfast.

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Accommodation's Reply

08 May 2026

Dear Mr/s, Thank you for staying with us and for sharing your feedback. We’re delighted to hear that you enjoyed the clean and spacious room at Episode Gading Serpong. We sincerely apologize that the breakfast experience did not meet your expectations. Your comments regarding the food temperature and taste have been shared with our culinary team for immediate improvement. We also appreciate your suggestion about offering room rates without breakfast, and we will certainly take it into consideration for future options. We truly value your feedback and hope to welcome you back for an even better experience on your next stay. Slincerely, Muhamad Viktor A Sin General Manager

Verified Traveler

Staycation

9.4

/10

Reviewed 3 week(s) ago

The facilities are okay, but some issues still aren't on time. Yesterday, we had an issue with the AC breaking down at night. The team helped, but it failed again, and we were transferred to a new room. The handling and relocation process took quite a while. Fortunately, we got a complimentary breakfast per room, so it was a win-win situation. Overall, so far so good.

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Accommodation's Reply

02 May 2026

Dear Valued Guest, Thank you for sharing your experience staying with us at Episode Gading Serpong. We are pleased to hear that you were satisfied with the facilities we provided. However, we apologize for the issues you encountered, particularly regarding the air conditioning and the lengthy process of changing rooms. These are issues we aim to improve in the future to provide faster and higher-quality service. We appreciate your understanding and are glad to hear that our solutions were well-received. Your feedback is invaluable in our ongoing service development. We look forward to welcoming you back for an even more comfortable stay on your next visit. Sincerely, Muhammad Victor Ah Sin, General Manager

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M***n

10.0

/10

Reviewed 3 week(s) ago

Clean, comfortable place, everything is ok.

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Accommodation's Reply

02 May 2026

Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager

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Verified Traveler

10.0

/10

Reviewed 4 week(s) ago

The hotel staff was very friendly and helpful upon check in, the breakfast was very varied and very tasty.

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Accommodation's Reply

02 May 2026

Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager

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H***a

Staycation

9.4

/10

Reviewed 4 week(s) ago

Strategic location, comfortable hotel

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2 people find it helpful

Accommodation's Reply

02 May 2026

Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager

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J***y

10.0

/10

Reviewed 4 week(s) ago

Nice area and good location, also the room is fancy.

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Accommodation's Reply

02 May 2026

Dear Mr/s, Thank you for your kind review! We’re delighted to hear that you enjoyed our location and found the area convenient. It’s also great to know that you liked the room and its design. We look forward to welcoming you back for another pleasant stay in the future! Sincerely, Muhamad Viktor A Sin General Manager

R***a

Business

8.2

/10

Reviewed 4 week(s) ago

The staff is friendly, the service is fast, and they're very helpful. The rooms are also well-designed and comfortable.

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1 people find it helpful

Accommodation's Reply

02 May 2026

Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor, General Manager

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M***o

9.4

/10

Reviewed 5 week(s) ago

City view. I hope next time will be here. The hotel was excellent. The room very clean.

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Accommodation's Reply

17 Apr 2026

Dear Mr/s Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager

Dani D. K.

10.0

/10

Reviewed 5 week(s) ago

Strategic and comfortable location. Friendly staff.

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Accommodation's Reply

17 Apr 2026

Dear Mr. Dani D. K., Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager

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Verified Traveler

Staycation

10.0

/10

Reviewed 5 week(s) ago

A strategically located family hotel, perfect for a staycation with a kids' playground and activities. The atmosphere is very comfortable.

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Accommodation's Reply

17 Apr 2026

Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager

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M***d

Staycation

10.0

/10

Reviewed 6 week(s) ago

The hotel is very comfortable, and the staff are friendly, the breakfast is delicious.

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Accommodation's Reply

10 Apr 2026

Dear Valued Guest, Thank you for your kind words about our hotel. We are delighted that you enjoyed your stay and hope to welcome you back again soon. Sincerely, Muhammad Victor Ah Sin, General Manager

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C***s

10.0

/10

Reviewed 6 week(s) ago

Never get bored of a staycation here

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Accommodation's Reply

05 Apr 2026

Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager

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M***a

10.0

/10

Reviewed 7 week(s) ago

The rooms and hotel environment are all well-appointed and family-friendly. The service is prompt and friendly. The atmosphere is very kid-friendly, and the food is also enjoyable for children and families.

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Accommodation's Reply

05 Apr 2026

Dear Valued Guest, Thank you for your kind review of our hotel. We are pleased that you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager

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Fendy F. A.

Staycation

9.4

/10

Reviewed 7 week(s) ago

Friendly staff, good facilities, but lacking a small pool and supporting facilities and open spaces. Breakfast was delicious, with a good selection. Overall, I'm satisfied.

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Accommodation's Reply

05 Apr 2026

Dear Mr. Fendy F A, Thank you for your feedback and for choosing Episode Gading Serpong! We’re delighted to hear that you were satisfied overall and enjoyed our friendly staff, good facilities, and the variety of our breakfast. Your comments regarding the pool size, supporting facilities, and open spaces are greatly appreciated, and we will take them into consideration for future improvements. We look forward to welcoming you back for an even better experience at Episode Gading Serpong! Sincerely, Muhamad Viktor A Sin General Manager

Muhammad N.

9.1

/10

Reviewed 9 week(s) ago

The sahur menu is less varied.

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Accommodation's Reply

23 Mar 2026

Dear Mr. Muhammad N., Thank you for your review and for your stay at Episode Gading Serpong. We apologize if the Sahur menu did not meet your expectations. Your feedback is invaluable and we will use it to improve in the future. We hope to welcome you back again for a better experience. Sincerely, Muhammad Victor, General Manager

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Episode Gading Serpong

Overall Ratings & Reviews Episode Gading Serpong

9.3

9.3

9.1

9.3

9.3

Traveler Reviews Episode Gading Serpong