Overall Ratings & Reviews Record Hotel

Traveloka (428)
Other sources (26)
9.2
Exceptional
From 428 reviews
Provided by travellers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.6

Location

9.1

Service and Facilites

9.1

People often mention about Record Hotel
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Staff Friendliness (47)
Bathroom (44)
Room Space (43)
Bedroom (43)
Distance to City Center (37)
Surroundings (35)
Family Friendly (34)
Ambiance (32)
Hotel Area (30)
Accessibility (26)
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Traveller Reviews Record Hotel

Number of reviews per page
20
40
Customer reviews
Việt H. V.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The staff were friendly and helpful. The hotel was beautiful and new. It had a swimming pool. The breakfast was delicious.
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Vu Tran
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Staycation
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9.7
/10
Reviewed 1 week(s) ago
The staff were enthusiastic, and the rooms were quite clean.
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The room was clean and well-equipped, but a little small.
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1 people find it helpful
phong t.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Convenient location, clean, and well-equipped.
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1 people find it helpful
Vuongthingoclinh
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Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
It's a bit far from the beach, but in return, the rooms are spacious and clean, and the staff are friendly and helpful... I'll definitely stay at this hotel again if I have the chance...
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1 people find it helpful
Hương T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Oh my god, the staff and service here are amazing, the staff are so lovely. There's one lady who's incredibly attentive and takes such good care of me. On my last day, I was waiting for my bus home and lying on a chair, and she even brought a towel for me to lie on. I was so pleased.
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1 people find it helpful
g***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
A great stay not near the beach but very accessible. The staff were so kind and friendly. There’s a lot of food and cafe nearby
2 people find it helpful
N***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is good, the food is delicious and affordable, definitely worth coming back to.
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1 people find it helpful
Nguyễn T. V.
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Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The staff are friendly, enthusiastic, and attentive.
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1 people find it helpful
U***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Even though the location is far from the bridge and beach, the surrounding area has quite many places for food. The room faces the river, so we can enjoy the city. The room is quite big. However, they cannot decide immediately whether we can check out late or not. The buffet breakfast is nice and complete for Western and Vietnamese cuisine.
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1 people find it helpful
Nguyen T. H. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff were friendly and enthusiastic. The rooms were clean, and the restaurant staff were incredibly friendly and helpful. Nhi was always there to assist my family when needed. I will definitely come back if I have the chance. Thank you to all the staff for your support.
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1 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Thank you to the receptionist for bringing the medicine and to the beautiful lady at the counter, a wonderful guest, very good.
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1 people find it helpful
G***o
icon-origin-TRAVELOKA
7.6
/10
Reviewed 10 week(s) ago
The room had a wall view, poor soundproofing, and at night I could only hear the sound of car engines revving, water noise, and other noises from the next room.
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3 people find it helpful
Ho Thanh D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staff are super cute and enthusiastic!!!! Right in the city center, convenient for eating out and sightseeing!!
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I booked randomly but didn't expect the hotel to be this good. The room was clean and very new, and the bathroom was top-notch. The staff, receptionists, and security were all excellent 😍
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4 people find it helpful
Accommodation's Reply
27 Mar 2026
Dear Valued Guest, Thank you very much for choosing our hotel and for your compliments on your comfortable stay. We are delighted to hear that you were satisfied with the clean room and well-equipped bathroom. We are also pleased that you gave our reception and security staff a high rating of "10/10". We hope to welcome you back again. Thank you once again. Sincerely, The Hotel Records Team
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T***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
I recently had the opportunity to stay at this hotel and had a very enjoyable experience. The hotel looks beautiful and luxurious but doesn't feel distant; it's very comfortable. The rooms are spacious, clean, and have neat, modern furnishings, making for a very pleasant stay. The staff are lovely, speak softly, and provide quick assistance, making me feel truly cared for. The hotel's restaurant also surprised me with its delicious food, exceeding my expectations. The atmosphere is cozy, and dining is quite relaxing. The dishes are well-seasoned, beautifully presented, and made with fresh ingredients. Service is also quick, with no long waits. Overall, if I have the chance, I would definitely want to return and dine here again. The atmosphere is cozy and relaxing, perfect for enjoying a meal. The food was tasty, well-seasoned, nicely presented, and made with fresh ingredients. Service was quick so we didn't have to wait long. Overall, I'd definitely consider coming back here again.
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6 people find it helpful
Accommodation's Reply
27 Mar 2026
Dear Valued Guest, Thank you so much for your detailed and heartfelt review. We are truly delighted to know that you had such an enjoyable and comfortable stay with us. It’s wonderful to hear that you appreciated the balance between a beautiful, luxurious atmosphere and a warm, welcoming feeling. We’re also glad you enjoyed the spacious, clean, and well-designed room. Your kind words about our friendly and attentive staff mean a lot to our team. We’re especially happy that our restaurant exceeded your expectations—from the cozy ambiance to the quality and presentation of the food, as well as the prompt service. We truly appreciate your support and look forward to welcoming you back again in the near future. Best regards, Record Hotel Team
Tran N. T. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The service was good, the staff were lovely, and Linh from the restaurant was very friendly and enthusiastic. My family will definitely come back again next time.
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1 people find it helpful
Accommodation's Reply
27 Mar 2026
Dear Valued Guest, Thank you very much for staying with us. We are delighted that you were satisfied with our services and the friendly service of our staff. We especially appreciate your compliments regarding Mr. Lin at our restaurant. We will certainly pass on your compliments to Mr. Lin, and he will use them as motivation in the future. We hope to welcome you back again. Thank you again. Record Hotel Staff
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D***u
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The staff are friendly and enthusiastic. Ms. Nhi at the restaurant is very attentive and provides excellent service. Located in the city center, it's convenient to get around. The breakfast menu is varied.
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Accommodation's Reply
27 Mar 2026
Dear Valued Guest, Thank you very much for choosing to stay at our hotel. We are delighted that you enjoyed our friendly and welcoming staff, excellent location, and delicious breakfast. We hope to welcome you back again. Thank you again. The Record Hotel Team The Record Hotel Team
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Both the reception staff and the lounge staff were lovely, the room was very new and clean, and there was music playing every time I went in. I highly recommend it! Ms. Nhi was also very nice and attentive.
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2 people find it helpful
Accommodation's Reply
27 Mar 2026
Dear Valued Guest, Thank you so much for sharing your valuable feedback about your stay. We are delighted to hear that you were impressed with the friendly and welcoming reception and lounge staff, the newly renovated and clean rooms, and the thoughtful little amenities such as the in-room music. We also greatly appreciate your compliments to Ni. We will pass this encouragement on to Ni, and it will motivate and support her development. We look forward to welcoming you back again. Thank you. Hotel Record Staff
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hoang t. n.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The staff in all departments were very friendly and attentive. I will definitely visit again next time I have the chance.
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2 people find it helpful
Accommodation's Reply
27 Mar 2026
Dear Valued Guest, Thank you very much for your kind compliments regarding our hotel staff. We are delighted that our friendly and attentive service contributed to a comfortable stay. We hope to welcome you back again. Thank you very much. Sincerely, The Record Hotel Team
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Number of reviews per page
20
40