Dear Value Guest, Thank you for your feedback and for your positive rating. We appreciate your comments regarding the room condition and sound insulation. Please accept our apologies for any inconvenience caused. Your feedback has been shared with our housekeeping and engineering teams to review and improve cleaning standards as well as room maintenance. We value your input and hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Nhung Nguyen Hotel Manager

Dear H***g, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards, Nhung Nguyen Hotel Manager

Dear t***g, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

Dear beemoo H.. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager

Dear Quang M., Thank you for the review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Citadines Marina Halong in the near future. Kind Regards Nhung Nguyen Hotel Manager

Dear Tran t. H. Y., It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager

Dear H***a, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

Dear N***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

Dear Le Phuong T., Thank you for choosing Citadines Marina Halong and for sharing your feedback. We regret to hear that your recent experience did not meet your expectations. Please allow us to clarify: Our room rates are based on the number of guests at the time of check-in, and our policy considers children aged 12 and above as adults, in line with standard hospitality practices. In your case, the room was registered and used by five guests upon check-in. Although one family member left a few hours later, the room and services were arranged accordingly. As such, the extra person charge remained applicable. Additionally, please note that our hotel does not charge by the hour. Room charges and any additional fees are based on full-day usage and the number of registered guests. We truly understand your concerns and are sorry for the inconvenience. We hope to have the chance to welcome you back in the future under better circumstances. Yours Sincerely, Nhung Nguyen Hotel Manager

Dear Anh H, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

Dear L***e, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation, as well as the facilities and services. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely, Nhung Nguyen Hotel Manager

Dear N***n, It was a great pleasure having you stay at the Citadines Marina Halong. Thank you for sharing your feedback about your stay experience with us. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager

Dear T***n, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Warmest Regards, Nhung Nguyen Hotel Manager

Dear ᅳ상진ᅳ, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance. Kindest Regards, Nhung Nguyen Hotel Manager

Dear Nguyen Thi Kieu Oanh, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Citadines Marina Halong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Kindest Regards, Nhung Nguyen Hotel Manager

Dear Luong Thanh Bach, Thank you for taking the time to share your recent stay experience with us. While its great to hear that everything are very good to you, we are so sorry to hear about your experience of the noisy at night time. Thank you for letting us know about this. Your feedback helps us do better. We look forward to welcoming you back in the near future. Best Regards Nhung Nguyen Hotel Manager

Dear Nguyen Thi Phuong, Thank you for staying with us at the Citadines Marina Halong and for taking the time to share your thoughts. Our team believes in the importance of providing a memorable stay experience for all our residents. Naturally, we are disappointed to learn that your stay has not been completely satisfactory. We wish to assure you that your feedback has been shared with our Housekeeping Manager, the necessary guidance through training will be given to avoid a recurrence of this incident. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback. From all of us at Citadines Marina Halong, we look forward to welcoming you back soon. Kindest Regards, Nhung Nguyen Hotel Manager

Dear Phuong Anh Nguyen, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. We take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and product to our guests. Once again, thank you for your valuable feedback and we do hope you give Citadines Marina Halong another chance. Kindest Regards, Nhung Nguyen Hotel Manager

Dear Thi Mo Nguyen, Thank you for taking the time to share your recent stay experience with us. My team and I regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this . Once again, thank you for your valuable feedback and we look forward to having you back at Citadines Marina Halong. Kindest Regards, Nhung Nguyen Hotel Manager