너무 좋았습니다. 괌에서 몇 군데 호텔 묵었는데 단연 베스트였습니다. 방과 테라스가 큰 것도 좋았고, 옆 니코 호텔 수영장 같이 쓸 수 있는 것도 좋았어요. 너무 깨끗하고 스태프 분들 너무 친절했습니다. 한국 스태프 분들도 많이 계시네요. 저녁 뷔페 가격대비 매우 좋습니다. 주류도 무제한 :) 글고 호텔내에 액티비티도 꽤 있어요 이번에 이용은 못했지만 다음에 온다면 온전히 즐겨보겠습니다

아침 조식은 생각보다는 별로 였습니다. 그런데, 두지타니호텔의 석시부페도 먹어봤는데, 괌 호텔의 수준이 그 정도인 것 같네요. 비치뷰는 좋았습니다,

今回は超大型台風は直撃し、ラウンジが使えず、緊急に1階でのサービス対応となりましたが、食事や飲み物については最大限努力していただいて感謝しております。 ただ2日延泊となりホテルから出られず、缶詰状態となってしまいました。ルームクリーニングは一生懸命やっていただいたと思います。 ただ、残念でしたのは全くバルコニーが使えず、部屋の中にソファーが運び込まれたため、非常に狭い状態でした。 多くの点で通常の場合、よりもサービスは落ちてるので、スタッフからのお詫びの声かけがなかったのも残念でした。 またスポーツジム設備が日航ホテルと共用のため外にあり全く使えず残念でした。 ホテル内にスポーツジムの設置を是非検討ください。

While the weather was challenging, we were moved by the way the Tsubaki Tower team prioritized our safety while maintaining the highest standards of service and kindness. Thanks to your dedicated staff, what could have been a stressful situation became a safe and memorable experience for our family.

Yes

Sumptuous breakfast and beautiful view facing the water

All the staff were friendly, and the room was clean and comfortable.

도착시 현관에 아무도없음 짐을직접내려서 끌고감. 체크아웃할때도 짐을 도와주는사람없음 방청소는 오후 4시에야 이루어짐 니코 호텔 비치카지가는 버기는 보이지않고 30분마다 운행하는것으로 바뀜. 저녁 부페는 예전보다 맛이없음. 체크아웃 준비가 늦어질것 같아 한시간의 여유를 달라했는데 한마디로 체크인할 투숙객이있어 안됀다함. 좀늦을수도 있지만 예의상 아침먹고 올라가면서 요청한건데. 4번째 투숙이었는데 기분이 나쁨

Breakfast staff was great. Clean large room and beautiful ocean view.

The room was clean and the view was beautiful. Staff were friendly and accommodating!

Clean room, friendly staff and excellent services

Having stayed in most Guam properties, this has been my best stay overall. Strong product. Good service foundation. A few specific areas need attention. • Housekeeping. My room was rarely cleaned before 4:30 pm. This limits daytime rest and use of the room. Set an earlier service window or offer a guaranteed cleaning time. • Lobby lounge. Expand the menu. Many guests do not want buffet dining for every breakfast, lunch, and dinner. Add light, healthy, and à-la-carte options. • Pool bar service. Staff need to greet guests, smile, and engage. A simple “hello” and “enjoy your day” improves perceived service quality. • Check-out experience. No thank you, no “did you enjoy your stay,” no farewell. Train front desk staff to close the stay with warmth and acknowledgment. This is a missed brand moment. • Pool condition. Multiple tiles are loose. This is a safety and quality issue. Inspect and repair promptly. • Beach access. The beach was closed to guests. This removes a core resort benefit. Clarify the reason or reopen access. You have a strong property. Fixing these points will lift the guest experience materially and protect the brand.

깨끗한 룸 매우 친절한 직원

Wonderful stay!

Very clean!

Our stay at The Tsubaki Tower was lovely. The room was spacious, brand new, and luxurious, with a breathtaking view. The staff were friendly, polite, and welcoming throughout our stay. The infinity pool was relaxing, and the location is excellent—walking distance to shops and restaurants. The gym was usable but felt stuffy and warm, while La Cantina rooftop bar had good service and music, but the air-conditioning was extremely cold. Breakfast was the area most needing improvement—quality, presentation, and delivery did not reflect a high-end luxury hotel. Housekeeping was also inconvenient; our room was cleaned very late each day. We were out in the morning and back in the afternoon, yet the room was still messy, making it hard to rest or take a nap before dinner. Room rates during Christmas were nearly three times higher than usual, which felt excessive given some services still needed improvement. I was surprised by the policy on special celebrations. With luxury hotels like Ritz-Carlton, Four Seasons, or Shangri-La, small complimentary gestures for birthdays or anniversaries—petals or cake—are usually offered. At Tsubaki Tower, even simple arrangements cost $50–$150 plus extra for cake, so I chose not to proceed. Despite these points, they were minor compared to our overall stay. It was still enjoyable, and The Tsubaki Tower remains a beautiful hotel with great potential.

View was wonderful. Balcony is completes the perfection. Staffs were very friendly. Facility condition was well maintained.

nice hotel staff. our room had a wonderful view.

The room was amazing and service of employees also great. I would like to stay again.

Clean room and pool is awesome