8.8
Very Good
From 687 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.0

Service and Facilites

8.8

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Ambiance (60)
Distance to City Center (58)
Bedroom (58)
Staff Friendliness (53)
Hotel Area (52)
Bathroom (47)
Accessibility (43)
Taste (42)
Variety (41)
Surroundings (40)
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Traveller Reviews ibis Palembang Sanggar

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40
Customer reviews
Susinto T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 day(s) ago
Overall I think Ibis hotel is a good choice to stay because it is located in the city center, the service is friendly and good and the price is competitive. what needs to be improved is the size of the bed is too small for type 2 single beds (bed size is only 100 x 200) it would be better if it could be 120 x 200.
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R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The rooms are clean, comfortable, and the location is strategic.
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Accommodation's Reply
28 May 2025
Dear R*i, thank you for your 5-star rating and review of your visit to ibis Palembang Sanggar. It is very pleasant for us to receive positive feedback/response. Ibis Palembang Sanggar also has an environment located in the middle of the city, which is close to iconic tourist attractions, culinary and shopping centers so that it can facilitate access for all visitors with a strategic location to stay. We are very happy to know that you can feel satisfied with the comfort and cleanliness of our hotel, because all of our teams will always maintain cleanliness and provide the best in all areas of our hotel. Once again we thank you for telling us about your experience, we hope you can come back to visit in the near future and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours,. Ulysses Jeffrey. General Manager
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Herwin R.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Strategic location. Rooms are quite soundproof but quite small. Breakfast is decent. Cleanliness is okay.
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Accommodation's Reply
28 May 2025
Dear Herwin R., thank you for your 5-star rating and review of your visit to ibis Palembang Sanggar. It is very pleasant for us to receive positive feedback/responses. At ibis, we have various types of rooms that you can adjust to your needs and your family, starting from standard rooms to family rooms ideal for families. We are very pleased to know that you can enjoy all of our facilities well. We are also very pleased to know that you can feel satisfied when you stay at ibis Palembang Sanggar. The food that we serve has been prepared professionally by our kitchen team and chef which is also certainly of high quality. And ibis Palembang Sanggar also has an environment located in the middle of the city, which is close to Iconic Tourist Attractions, Culinary and Shopping Centers so that it can facilitate access for all visitors with a strategic location to stay. We are very pleased to know that you can feel satisfied with the cleanliness of our hotel, because all of our teams will always maintain cleanliness and provide the best in all areas of our hotel. Thank you again for sharing your experience, we hope you will visit again soon and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours,. Ulysses Jeffrey. General Manager
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
For the service is very good, the staff are friendly, fast response if we need anything, the view of the room is beautiful, very good, in the middle of the city if you want to go to the mall and others, the distance is not far and the star for the breakfast menu is champion, very delicious even though there are not too many menu choices but the main thing is the taste is top recommendation. Next time I will stay here again if I'm on vacation ... Oh yes, for the swimming pool, add more chairs that are aesthetic because if it's full and I want to swim, I'm confused about where to sit and put my things, yesterday I put my cellphone and other things between the flowers so if I want to swim I'm a little worried, the rest is all good 🤗🥰
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Accommodation's Reply
21 May 2025
Dear S*a, We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give a positive feedback. Ibis Palembang Sanggar has an environment located in the middle of the city, which is close to iconic tourist attractions, culinary and shopping centers so that it can facilitate access for all visitors with a strategic location to stay. At Ibis, we will always provide a delicious food menu prepared by our best chefs every day to you and all visitors, we strive to continue to improve our quality. It is very pleasant for us that you can taste the taste of our cuisine. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. Once again we would like to thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
This is the first time I've booked a hotel, a hotel room for 1 person & 1 person's breakfast, so the result is that breakfast costs more money for 1 person, I kind of regret it, the food is not very varied, the rice is hard 🙃
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Accommodation's Reply
21 May 2025
Dear Y*i, Thank you for taking the time to tell us about your experience at ibis Palembang Sanggar. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Regarding that, the travel agent you booked can certainly determine the total pax for staying and breakfast, and the price will follow according to your choice. However, we will provide a special discount for guests who want to add pax up to 30%. At Ibis, we strive to provide better service to every guest. Therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent future problems from recurring. We appreciate your willingness to share your concerns with us and we look forward to welcoming you back in the near future. Sincerely,. Ulysses Jeffrey. General Manager.
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Bernard T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
friendly hotel staff with strategic location to city center and culinary locations
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Accommodation's Reply
21 May 2025
Dear Bernard T., We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give us a positive feedback. Ibis Palembang Sanggar has an environment located in the middle of the city, which is close to iconic tourist attractions, culinary and shopping centers so that it can facilitate access for all visitors with a strategic location to stay. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. Once again we would like to thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager
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d***i
icon-origin-TRAVELOKA
6.1
/10
Reviewed 3 week(s) ago
First and last stay here. Staff is not friendly, breakfast is out of stock, long wait for refill and not many food choices!
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Accommodation's Reply
16 May 2025
Dear D*i, Thank you for taking the time to tell us about your experience at ibis Palembang Sanggar. We regret that you experienced something that did not meet your expectations, please allow us to express our sincerest apologies. Ibis Palembang Sanggar will always strive to provide the best service including hospitality to all visitors. We will take action and evaluate regarding your feedback, please inform us of your obstacles in detail during your stay to 0711-7446888. And we will conduct Re-Training to all Staff so that this does not happen again. At Ibis, we strive to provide better service to every guest therefore, your feedback is very important to us. We assure you that we have taken action to address and prevent future problems from recurring. We appreciate your willingness to share your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely,. Ulysses Jeffrey. General Manager
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W***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Highly recommended. From check in to checkout the best service.
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Accommodation's Reply
11 May 2025
Dear W*y, We would like to thank you for giving the best rating to ibis palembang Sanggar. It is very pleasant for us to receive positive feedback/response. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. Once again, we would like to thank you for telling us about your experience, we will be happy to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager
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C***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The breakfast is delicious, the staff is friendly, the rooms are clean, and it is located in the city center.
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Accommodation's Reply
10 May 2025
Dear C*i, We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give a positive feedback. We are very pleased to know that you can feel satisfied with the comfort and cleanliness of our hotel, because all of our teams will always maintain guest comfort and provide the best in all areas of our hotel. Ibis Palembang Sanggar has an environment located in the middle of the city, which is close to Iconic Tourist Attractions, Culinary and Shopping Centers so that it can facilitate access for all visitors with a strategic location to stay. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. Once again we would like to thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager
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Rekha P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The first impression of this hotel is; friendly, warm, and cozy. Starting from the Front Office, security, f&b service, housekeeping, and pool attendants, all are friendly & helpful. For a hotel located in the city center, I think the price offered by Hotel Ibis Palembang Sanggar is very affordable. In addition to the strategic location, the staff service is good and fast, I called the receptionist to borrow an iron and without having to wait long the iron came immediately. The room is clean and fragrant, even under the mattress is shiny, great job housekeeping 👍 The view from the pool is cool especially at sunset, perfect for relaxing. Thank you so much Ibis Palembang Sanggar & Team, see you next staycation.
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Accommodation's Reply
07 May 2025
Dear Rekha P, We would like to thank you for giving the best rating to ibis palembang Sanggar. It is very pleasant for us to receive positive feedback/response. Ibis palembang Sanggar has an environment located in the middle of the city, which is close to iconic tourist attractions, culinary and shopping centers so that it can facilitate access for all visitors with a strategic location to stay. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. One of the best facilities that you can enjoy is our infinity pool on the 10th floor, with a direct view to the middle of the city, besides that we also have Gym and Kids Arena facilities which are also on the 10th floor, you can enjoy them for FREE during your stay. Once again we would like to thank you for telling us about your experience, we will be happy to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager
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M***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Comfortable, all the staff are friendly. It's just a shame there are no smoking rooms, so if you smoke, go to the smoking area on the first floor. But other than that everything is good.
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Accommodation's Reply
08 May 2025
Dear M*A, We would like to thank you for giving the best rating to ibis palembang Sanggar. It is very pleasant for us to receive positive feedback/response. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. We have a smoking area in our Lobby Restaurant while enjoying your favorite food and drinks. And there is also on the 1st floor in front of our hotel meeting room. Once again we would like to thank you for telling us about your experience, we will be happy to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager
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R***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Highly recommended, the hotel is nice, comfortable, clean, good service.
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Accommodation's Reply
03 May 2025
Dear R*e, We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give a positive feedback. We are very pleased to know that you can feel satisfied with the comfort and cleanliness of our hotel, because all of our teams will always maintain the comfort of our guests and provide the best in all areas of our hotel. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. Once again we would like to thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager
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E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Family friendly, the large swimming pool keeps kids entertained at the hotel.
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Accommodation's Reply
29 Apr 2025
Dear valued guest, Thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give us a positive feedback. We have swimming pool, gym, and kids area facilities for you to enjoy for free during your visit. Once again we thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Nice place. Easy access. Good service.
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Accommodation's Reply
29 Apr 2025
Dear R***y, We would like to thank you for giving us the best rating of ibis Palembang Sanggar. It is great for us that you have been able to take the time to give positive feedback. Ibis Palembang Sanggar has an environment located in the middle of the city, which is close to Iconic Tourist Attractions, Culinary and Shopping Centers so that it can easily access all visitors with a strategic location to stay. At ibis, we will always provide the best service to all visitors, especially to be able to be hospitable to you and all visitors. We will continue to strive to improve and optimize the quality of our service to be even better, including the receptionist and security will always be ready to help you if you need help or anything. Once again we thank you for taking the time to share your experience, we hope to welcome you again on your next visit, and we hope that your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey General Manager
R***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly and communicative and the restaurant staff is very helpful and very friendly
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Accommodation's Reply
24 Apr 2025
Dear R*i, We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give us a positive feedback. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. Once again, we would like to thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager
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Panji w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The staff is friendly, there are swimming pool and gym facilities, but if you want to swim, bring special swimming clothes, or you can rent them.
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+4
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Accommodation's Reply
24 Apr 2025
Dear Panji w., We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give a positive response. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. One of the best facilities that you can enjoy is our infinity pool located on the 10th floor, with a direct view to the city center, besides that we also have Gym and Kids Arena facilities which are also located on the 10th floor, you can enjoy them for FREE during your stay. However, in our hotel we have a rule, if all guests want to swim must wear a swimsuit or jersey material to avoid the water getting dirty and damaged quickly. Once again we would like to thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager.
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Januar R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Hotel staff, lobby, gym, swimming pool, hotel rooms overall are good and pleasant
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Accommodation's Reply
24 Apr 2025
Dear Januar R., We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give a positive feedback. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. One of the best facilities that you can enjoy is our infinity pool located on the 10th floor, with a direct view to the city center, besides that we also have Gym and Kids Arena facilities which are also located on the 10th floor, you can enjoy them for FREE during your stay. We have several types of rooms that you can choose according to your needs and your family, from standard rooms to premium rooms. Once again we would like to thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager.
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 7 week(s) ago
Overall satisfying. The food is delicious, quite varied. The AC is cold, there is hot water for bathing, there is a kettle for boiling water, hair dryer, refrigerator, safe, table, long sofa, smart TV. But what is quite disturbing is in the middle of the night, around 1 to 4 am, our room was buzzing because there is a bar on the 10th floor. even though we are on the 6th floor. My toddler couldn't sleep :( but that's the only thing lacking, the rest is impressive for me. Suitable for a staycation with a tight budget but want good facilities. I booked a room yesterday for 677 thousand.
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Accommodation's Reply
24 Apr 2025
Dear S*i, We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give a positive feedback. At Ibis, we will always provide a delicious food menu prepared by our best Chef every day to you and all visitors, we strive to continuously improve our quality. It is very pleasant for us that you can taste the taste of our cuisine. We apologize if during your stay there were any obstacles that should not have happened, and caused you and your family to be disturbed by these obstacles. Once again we would like to thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager.
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Erdy R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
A cool place to have a staycation with family
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Accommodation's Reply
15 Apr 2025
Dear Erdy R, We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give a positive feedback. At Ibis, we will always provide a delicious food menu prepared by our best Chef every day to you and all visitors, we strive to continuously improve our quality. It is very pleasant for us that you can taste the taste of our cuisine. Once again we would like to thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager
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E***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
the bathroom..it's muddy if there's no towel.go into the room
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Accommodation's Reply
15 Apr 2025
Dear guest, We would like to thank you for giving your assessment to ibis palembang. We apologize for your obstacles during your stay, of course comments like this make us better and make evaluations. However, our team is available 24 hours if you need anything to help your comfort during your stay. And do not hesitate to let us know so that your stay experience is enjoyable. We look forward to your return. Sincerely Yours, Ulysses Jeffrey. General Manager
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