Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Regarding the room conditions, we would like to clarify that our basement room type is clearly described in our booking information, including the limited natural light and window conditions. However, we truly regret if this was not clearly communicated or caused any misunderstanding. Concerning the cleanliness, our team takes this matter very seriously. Upon checking, our staff only found a few strands of hair and immediately assisted in resolving the issue. Please be assured that all bed linens are always fully cleaned and replaced according to our standard procedures before each guest’s check-in. Nevertheless, we still arranged to change the bedsheets again to ensure your comfort. For the bathroom and lighting concerns, we have rechecked the room and confirmed that it meets our cleanliness standards. We are also reviewing the lighting system to ensure everything is functioning properly. We truly value your feedback as it helps us improve our service. At the same time, we always strive to provide accurate information and maintain consistent service quality for all guests. We hope to have another opportunity to welcome you back and provide you with a better experience. Best regards, Le Gia Hotel

On behalf of all the hotel staff, we would like to sincerely thank you for your lovely review. This is the motivation for us to continue to bring enthusiasm and joy to our customers. We look forward to seeing you again on your next visit to the hotel. Thank you.