Signage is poor - no clear direction at check in , and the staff were not able to link my Bonvoy account to my booking so some points lost there too. Otherwise, perfectly fine for a central London stay.

The staff was the only decent part about this hotel. The rooms were windowless cells. Our loft bed was hard and uncomfortable and accessible only by rickety ladder. There isn't room to even open up suitcases in the room. 3 of the 4 elevators were broken and for two nights there was no cold water in the room after 10pm. We could not shower in boiling water so had to rough it. Hotel staff offered us "complimentary breakfast" but that's all. I asked to talk to the manager for 2 days and never got the chance

The room was fantastic but checking in after a day out was really bad. We waited nearly a hour to be checked in as there was one member of staff on a Saturday night. There was three of us, we was given a room for two. We had to go back and was given 2 rooms, the process is very off putting to book again. I felt really bad for the poor member of staff, left under that amount of pressure it was such a shame.

Room was absolutely tiny. I travel globally for work and even in Japan, the room would be considered small, great location but the room size with no window is not for me or my wife

Only 1 lift out of 4 working big issue when you’re on the 6th floor! Great hotel apart from that

This is an excellent hotel that is very well located. I’m not giving it 5 stars due to the lift issues. At one point there was only 1 lift in operation out of 4 causing long delays to get in and out of the room. I was on the 6th floor. Aside from that, excellent

Our stay at the Moxy was definitely 5 star worthy. The hotel is beautiful, the room photos look exactly as advertised online, and the staff was very helpful and friendly. We got in early, with a 5 month baby, and the staff got us checked in early, and had a crib in our room within 20 minutes. The location is also great, we were able to walk to lots of the different sights in the city, and it's close by many restaurants and stores. Overall a 5/5 experience, and will be our hotel of choice, any time we return to London.

All the stuff at this property were extremely nice and the manager Arnold went above and beyond everybody was kind the hotel is beautiful. The only downside was the bathroom. I had to put my toiletries on the floor as there’s no shelves and the sink is too small to put anything down on the room. Could also use a closet or some drawer space. In spite of this, the staff was great and the location was awesome and I would stay there again.

Central location, easy in & easy out - didn't rate the amenities because I didn't use them, just one night stay

Booked a stay there and within minutes needed to modify it and received ZERO help. Have stayed at over 10 Moxy hotels in past and still got less than pathetic support. I will never stay at a Moxy or use Expedia ever again.

Bunk beds - steps, small bathroom and no windows - not great value

Amazing location Friendly staff

Hotel was well decorated and clean. Room was well furnished and also clean. Stayed 3 days, no hot water in the entire building at all the entire second day - staff very unhelpful, could not offer alternative place to shower, could not offer partial refund or other compensation. In addition, £38 for a double gin&tonic and a 330ml Kopparberg at the bar. The bar is very pretty but prices are insane, even for London.

Great location, they don’t have individual iron’s per room, instead they have an ironing room. Staff was very pleasant and helpful.

After checking into the room and unpacking,

We stayed for one night. The location was great, we were a bit early but would have to pay £30 extra for early check-in so just left our bags instead for no charge. My son and husband needed to change into suits so just used the hotel toilets instead which are very nice. It's self check in which was relatively easy but there was staff on hand to help and gave us directions to our rooms. The rooms are very clean and comfortable, for some reason they had huge bathrooms which are nice but it just seemed like the space would have been better used to make the bedroom a big bigger with more storage. Over all though it's a good hotel in a great location with very friendly helpful staff, so all good .

Great location, very nice staffs. Nice a clean and trendy rooms, the hotel had an unfortunately issue with the hot water in the hotel last night but everything was fixed by the morning. The morning breakfast buffet had plenty of variety.

Lovely hotel in great location for Theatres. Hotel is very modern and room was small but functional. We had basic room which was fine for a night or 2. Would not be suitable if you had mobility issues as you have to climb over one another to get into bed. Tea and coffee facilities are in rooms, hair dryer and lovely toiletries. Was beautifully clean. Hotel is a bit quirky but I would definitely stay here again

Great location, very well run. Funky vibe.

Friendly staff, clean, quiet rooms, great location - not huge but had a bunk bed setup with all the necessary amenities (&good quality)