Moxy London Piccadilly Circus

Unfortunately, our stay at the Moxy was very disappointing. Two of the four elevators were out of service for our entire stay, and the down escalator was also not working. There was no phone in our room, so anytime we needed something as basic as towels or toilet paper, we had to physically go down to the front desk. Normally that might not have been a major inconvenience, but with half the elevators and the escalator out of service, it became extremely frustrating. Most concerning, a bracelet went missing from our room during our stay. We reported it to the staff, but we felt that our concern was dismissed and that no one seemed particularly interested in helping us or taking the situation seriously.

We just stayed at the Moxy Piccadilly Circus Hotel from June 24, 2026 to June 29, 2026. We were totally unsatisfied with the level of services provided - starting with checking in on June 24, 2026 when systems were down and we had to wait for several hours for checking in after getting off a long haul flight. The following is a list of other issues we encountered during our stay - * Water temperature, pressure and volume throughout the stay was sub par at best - with water pressure dwindling to nothing in the midst of showers or the water going completely cold. * There was minimal to no storage and seating for three persons in room - perhaps adding a folding chair might be a great idea and adding hooks to walls both in the bathroom and bedroom areas and some shelves in the bathroom area * The Room wasn’t cleaned when requested and no towel service was provided when requested * On the day of departure June 29, 2026 - all escalators and elevators stopped working had to bring all luggage by hand downstairs - which was very daunting and dangerous for people with medical conditions. This is a 3 star rated boutique hotel but the room accommodations appeared to be more like no frills accommodations. Is there any way we can get some kind of (at least a partial) credit for this stay? Of course, we will not be booking at this hotel in the future. Thanks.

Very convenient location, will stay again as it’s perfect for travel or for work

Great hotel and location

I only had access to the wifi being on the 6th floor. I had to go downstairs if I needed to use my phone for anything else. I didn't eat breakfast there but heard it was good and there was a good variety to choose from. It was £23.50. The elevators were hit and miss but there was always at least one working. Same with the escalators. I didn't have a window in my room so there was no context of time. The room was soundproof and the walk-in shower was great. The hotel is in a fantastic area with a cute cafe just to the left of the exit. The Piccadilly line entrance is about 3 minutes away. Lots of shopping and restaurants in the area as well as theater. The staff were accommodating and helpful.

Overall this was a good place to stay- location was ideal, clean, and pleasant.

Great location for central London

This property saved us. We booked another that was terrible and decided when we checked in and saw the room that we’d find somewhere else. Moxy had rooms available and it was 1000% better. The AC kept us cold, the beds and linens were comfy. Great location. Bathroom was clean and shower was the best of our trip. Located right next to bus stops. I’d stay again.

Environment and atmosphere was great, everything was very clean and the room used the space well. However lifts were constantly broken as well as escalators, but a member of staff did offer to take our bags which was very appreciated. When checking in and out staff were looking at us but didn’t want to help. Food and drinks were quite expensive so we didn’t try any. Overall happy with our stay and would come again.

Signage is poor - no clear direction at check in , and the staff were not able to link my Bonvoy account to my booking so some points lost there too. Otherwise, perfectly fine for a central London stay.

The staff was the only decent part about this hotel. The rooms were windowless cells. Our loft bed was hard and uncomfortable and accessible only by rickety ladder. There isn't room to even open up suitcases in the room. 3 of the 4 elevators were broken and for two nights there was no cold water in the room after 10pm. We could not shower in boiling water so had to rough it. Hotel staff offered us "complimentary breakfast" but that's all. I asked to talk to the manager for 2 days and never got the chance

The room was fantastic but checking in after a day out was really bad. We waited nearly a hour to be checked in as there was one member of staff on a Saturday night. There was three of us, we was given a room for two. We had to go back and was given 2 rooms, the process is very off putting to book again. I felt really bad for the poor member of staff, left under that amount of pressure it was such a shame.

Room was absolutely tiny. I travel globally for work and even in Japan, the room would be considered small, great location but the room size with no window is not for me or my wife

Only 1 lift out of 4 working big issue when you’re on the 6th floor! Great hotel apart from that

This is an excellent hotel that is very well located. I’m not giving it 5 stars due to the lift issues. At one point there was only 1 lift in operation out of 4 causing long delays to get in and out of the room. I was on the 6th floor. Aside from that, excellent

Our stay at the Moxy was definitely 5 star worthy. The hotel is beautiful, the room photos look exactly as advertised online, and the staff was very helpful and friendly. We got in early, with a 5 month baby, and the staff got us checked in early, and had a crib in our room within 20 minutes. The location is also great, we were able to walk to lots of the different sights in the city, and it's close by many restaurants and stores. Overall a 5/5 experience, and will be our hotel of choice, any time we return to London.

All the stuff at this property were extremely nice and the manager Arnold went above and beyond everybody was kind the hotel is beautiful. The only downside was the bathroom. I had to put my toiletries on the floor as there’s no shelves and the sink is too small to put anything down on the room. Could also use a closet or some drawer space. In spite of this, the staff was great and the location was awesome and I would stay there again.

Central location, easy in & easy out - didn't rate the amenities because I didn't use them, just one night stay

Booked a stay there and within minutes needed to modify it and received ZERO help. Have stayed at over 10 Moxy hotels in past and still got less than pathetic support. I will never stay at a Moxy or use Expedia ever again.

Bunk beds - steps, small bathroom and no windows - not great value