DO NOT STAY HERE! Gross Negligence, Elevator Entrapment, and Unacceptable Ignorance by Management (Moxy London Piccadilly Circus)
I stayed at Moxy London Piccadilly Circus from May 17th to 23rd of this year.
On May 21st, I was trapped in the hotel elevator for 2.5 hours (4:00 PM – 6:30 PM). This terrifying incident left me mentally exhausted and completely disrupted my business trip. A total of four colleagues (including myself) were confined and held up during this entire time. As a former Marriott Bonvoy Platinum member, I have never experienced such an unsafe and unpleasant incident at any Marriott property.
Following our rescue, the manager explicitly promised to provide whatever compensation. However, despite leaving feedback on the Marriott Bonvoy system and emailing the manager directly, I have received absolutely no response. Is the hotel ignoring me because my stay has ended, and does Marriott Corporate not manage its properties at all?
I demand a prompt response and immediate resolution.