Moxy London Piccadilly Circus

I stayed at Moxy London Piccadilly Circus for 5 nights and 6 days, from May 17th to May 23rd, 2026. On May 21st, I was trapped in the hotel elevator for about two and a half hours, from 4 PM to 6:30 PM. This terrifying incident left me mentally exhausted and completely ruined my business trip schedule. A total of four colleagues, including myself, were confined during that time. As a former Marriott Bonvoy Platinum member, I have never experienced such an unsafe incident. What is even worse is the hotel management's response. The manager explicitly promised to resolve this and provide compensation. However, it has been nearly three weeks since the incident, and absolutely no action has been taken. All I receive are empty replies stating that they are "still reviewing" the matter. Is this how Marriott operates now? All talk and no action? It is deeply disappointing that they treat past guests with such disregard. The elevators are a safety hazard, and the service is utterly atrocious. I highly recommend avoiding this hotel.

DO NOT STAY HERE! Gross Negligence, Elevator Entrapment, and Unacceptable Ignorance by Management (Moxy London Piccadilly Circus) I stayed at Moxy London Piccadilly Circus from May 17th to 23rd of this year. On May 21st, I was trapped in the hotel elevator for 2.5 hours (4:00 PM – 6:30 PM). This terrifying incident left me mentally exhausted and completely disrupted my business trip. A total of four colleagues (including myself) were confined and held up during this entire time. As a former Marriott Bonvoy Platinum member, I have never experienced such an unsafe and unpleasant incident at any Marriott property. Following our rescue, the manager explicitly promised to provide whatever compensation. However, despite leaving feedback on the Marriott Bonvoy system and emailing the manager directly, I have received absolutely no response. Is the hotel ignoring me because my stay has ended, and does Marriott Corporate not manage its properties at all? I demand a prompt response and immediate resolution.

깔끔하고 세련된 객실이 좋았습니다. 객실에 냉장고는 없었지만 캔생수를 무료제공해 줬어요. 무엇보다 위치가 정말 좋았습니다

아주 친절한 직원

Clean - did the job for a night, great price & excellent location

Great location for West End shows or to enjoy the nightlife in Leicester Square.

Clean. Great location. Fully automated check-in but not too difficult.

Hotel fantastico molto pulito e personale gentile e disponibile, ottima posizione per visitare la città

Hätte mir beim Check-In/Check-Out persönlich Mitarbeiter gewünscht Fenster konnte nicht geöffnet werden

A bit more signage would be helpful. Hôtel was safe and decent. Perfect location.

Good location but that ‘s it. Overcharge me 3X for my booking when the deposit was required. It instead charged me the entire booking fee whereas I had already prepaid previous week! Room is tiny unlike Expedia ‘s description and bathroom is very unsafe due to tiny space ! All this for $200 plus a day! Absolutely avoid!

Beautiful. Prepare for a very tiny, compact room complete with an espresso machine, safe and hairdryer. Sound proof rooms are amazing. The lift system not practical.

Clean room in a perfect location! Great interior, definitely recommend!

Would love to stay again here! It was greatt location and the rooms were better than we expected.

Perfect place to stay to be downtown.

This hotel is excellent, with a prime location and plenty of dining options nearby. It is conveniently close to everything you need.

Clean room and very excellent staff.

Great stay, air conditioned room was welcomed in the hot city. Had everything you needed, got a good night sleep too. In the heart of Piccadilly Circus and the theatre district

Fantastisk plassering, nærme

Toppen! Mycket fräsch och centralt