Villa in Fujikawaguchiko

I recently stayed at hotel mystays fuji Onsen Resort and unfortunately, my experience was far from satisfactory. Despite booking a Standard Twin Room with a Mountain View specifically to enjoy the majestic sight of Mount Fuji, I was sorely disappointed. Upon arrival, I was allocated a room on a lower floor, where the promised Fuji view was obstructed by surrounding buildings. Perplexed by this discrepancy, I approached the staff to address the issue. To my dismay, I was informed that due to the lateness of my booking, all higher floor rooms with unobstructed views were fully occupied. However, what baffled me even more was the fact that I had made my reservation a month in advance, assuming ample time for the hotel to accommodate my request. Despite this, I was met with indifference from the staff, who merely reiterated the lack of availability on higher floors. To add insult to injury, the hotel staff nonchalantly mentioned that there was indeed a room available on the fifth floor, albeit at an additional cost. It was disheartening to realize that I would have to pay extra to receive the room that I had originally booked and expected to receive upon arrival. Overall, my experience at hotel mystays fuji Onsen Resort was marred by a sense of dissatisfaction and frustration. Not only was I denied the promised Fuji view, but I also felt undervalued as a guest, with my concerns dismissed without genuine consideration. In light of these circumstances, I cannot in good conscience recommend hotel mystays fuji Onsen Resort to fellow travelers seeking an enjoyable and accommodating stay in the Fuji region. It is my hope that the management takes heed of such feedback and endeavors to improve their customer service and transparency in the future.

A night before we leaving to Kyoto, I ask receptionist assistant to make reservations for tomorrow taxi from hostel to kawaguchiko station. The receptionist said the taxi will come at 10.10 because our bus reservation at 10.20. The next day, when I check out at 10.00 the receptionist said the taxi already wait from 9.50, I said to the that last night they said 9.50 not 10.10 so I have to pay 830 yen and they reorder the taxi. When we arrived at kawaguchiko station, taxi fare is 1.370 yen and taxi driver said that I need to pay extra 2.000 yen because he wait too long. It ridiculous they charged me extra because they made incorrect information, total taxi that I have been paying is 4.200.

Clean good. Service good. Price OK.

Awesome place for family.. large space.. very comfy.. but the water takes long time to get warm..

Good hotel with spacious and clean rooms. Located very well and with in house Onsen.

The room has a beautiful view of Mount Fuji and was nice and spacious. Enjoyed the onsen too! The surrounding area of the hotel was also very beautiful! Will definitely be back to here when visiting Mount Fuji.