If you cannot find the meeting location or have any questions, please take the initiative to obtain assistance in advance of departure (i.e. before 20:50) by pressing the above emergency contact information or the local service provider contact number listed in the Traveloka voucher information. Please note that since the collection time and location are clearly stated on this product page, the assistance here is only to help you solve the problem faster. If the time you contact is outside the business hours of the local service provider or the local service provider is unable to respond promptly for any reason, After handling your problem, you are still not allowed to request a refund or related compensation due to the claim that the ride cannot be carried smoothly, thank you.