Rental Cost

Rental Policy

Restrictions

Reschedule

Refund

Insurance

Cost of rental car is determined by pick-up/drop-off zone, route, and type of car.
Rental cost includes driver, fuel, toll, and parking fees, as well as a 10% service tax from Golden Bird.
Rental cost from Jakarta Airport (CGK) does not include Toll JORR II road charge (Kunciran- Serpong, Serpong – Cinere). It will be charged to passengers.
Changes in drop-off zones will result in extra cost, which will be charged directly by Golden Bird and must be paid before pick-up time.
All prices are subject to change without prior notice.

Passengers traveling from the airport must meet the Sino Thai staff at the pick-up location. Please refer to your Traveloka voucher for further instructions.
Passengers can change their flight details or contact info by calling Traveloka Customer Service.
Passengers traveling to the airport must show up max. 30 minutes after the agreed pick up time. Otherwise, the booking will be canceled and cannot be refunded.
Passengers traveling from the airport must show up max. 1 hour (for domestic arrivals) or 2 hours (for international arrivals) after the agreed pick-up time. Otherwise, the booking will be automatically canceled and cannot be refunded.
For passengers who provide their valid flight numbers, Sino Thai guarantees extra waiting time in the case of flight delays. If your flight is delayed, please call Sino Thai at +66 61 190 9559 or Traveloka Customer Service at +4420-3139-9021 (Worldwide) / 80-8238-0070 (UK) / 9-0099-8209 (Spain) / 8-0016-8029 (Italy) / 80-0000-8325 (Germany) / 8-0073-6961 (France) before boarding, or max. 2 hours before the agreed pick-up time, to get further confirmation.

Passengers are required to follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
Passengers are forbidden to smoke, as well as to carry substances with strong odor and/or dangerous items in the Golden Bird vehicle. Dangerous items included but not limited to sharp items, flammable substances, explosives, chemicals, dangerous materials, and illegal drugs.
Passengers are not allowed to drive the Golden Bird vehicle.
Passengers are forbidden to use the Golden Bird service for criminal or illegal activities.
Passengers are responsible for the consequences resulting from policy violations as mentioned above.

Log in to your account and click the "Bookings" menu.
Second, Select your booking and choose "Reschedule".
Last, Complete the process.
Reschedule can only be done at the latest 24 hours before the agreed pick-up time.
Reschedule is based on availability
Reschedule is free of charge.

Log in to your account and click the "Bookings" menu.
Second, Select your booking and choose "Refund".
Last, Complete the process.
Refund is available for cancellations made up to 3 hours before the agreed pick-up time.
Refund amount is 100% of the rental cost.
Refund amount will be returned via the payment method used during booking.

Here are the benefits of Golden Bird Insurance:

Medical Expense
decided by Golden Bird

Temporary Disability
decided by Golden Bird

Permanent Disability / Loss of Life
decided by Golden Bird

Burial Cost
decided by Golden Bird

Disclaimer Title

All insurance-related matters after purchase are solely between the Insured Person and Golden Bird. For more information, please contact Golden Bird Call Center at +6221 794 4444.
The amount of Benefits paid to the Insured Person is fully dependent on the policy of Golden Bird. Traveloka will not be held responsible for the amount paid to the Insured Person.

Golden Bird Terms & Conditions