Help Center - General

Hotels Ineligible for Coupon Discounts

About Traveloka Coupons

How can I obtain a Traveloka coupon?

Has my payment been received?

How to Find the Latest Promos on Traveloka

What is Refund Balance

I've only made one booking but I received two e-tickets/vouchers. How can I cancel one of my bookings and get a refund?

Inapplicable Promo Code

How can I use Refund Balance

I paid the wrong amount

How to withdraw my Refund Balance

How is my refund converted to Refund Balance

How to Pay for My Booking

What happens if my refund is converted to Refund Balance

Is there a minimum or maximum amount for using Refund Balance

Payment Confirmation and Verification

Can I combine Refund Balance with other payment methods

My Payment Proof Is Missing

Can I use coupons and/or gift voucher when transact with Refund Balance

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

Claiming Reimbursement for My Business Travel

Why I can not combine my Refund Balance to another payment method?

Why I can not toggle off Refund Balance as the payment method?

Duplicate Payment for One Purchase

Can I use my Refund Balance in another currency?

Unsuccessful Credit Card Transaction

Can I transfer my Refund Balance to another Traveloka users?

Does my Refund Balance have a validity date?

Why Traveloka needs my proof documents when I withdraw my Refund Balance?

Why my Refund Balance withdrawal status is hanging in IN PROGRESS?

Can I use my Refund Balance to make payment for all product on Traveloka?

Can I use my Refund Balance Partially for payment?

Can I withdraw my Refund Balance in partial amount?

Is there any maximum amount Refund Balance I can withdraw?

How many time I can withdraw my Refund Balance?

Can I use the bank account in difference currency from my Refund Balance?

Why can’t I download Traveloka App on my device?

Can you tell me more about Traveloka?

Is Traveloka App available for BlackBerry or Windows Phone?

Where can I get the Traveloka App?