Help Center - Hotels

Can I pay for my booking by cash at the accomodation?

Am I guaranteed to stay at the accommodation that I’ve booked?

Booking a Smoking Room

Requesting an Extra Bed

What will happen if I don’t show up at the accommodation during my stay period?

If I book an overseas accommodation in my country’s currency, what currency will I be charged in when I pay for my stay at the accommodation?

How to Make a Special Request for My Hotel Booking

Is it safe to enter my Credit Card details when I book?

How can I find the perfect hotel for my destination?

How to Make a Special Request for My Villas & Apartments Booking

Hotel Room for Hourly Usage

Which hotels or room types are eligible for easy reschedule?

How to Book a Hotel

About StayGuarantee

Late Check-in

What does non-refundable or free cancellation mean?

Room Availability Info

How to Find Hotels in a Particular Area

Choosing Different Room Types in One Booking

Making a Booking for Villa and Apartment

24 Hours Hotel Details Info

Does the hotel price include travel insurance?

Breakfast Info for Hotel Booking

Does the name on the credit card used in a booking have to be the same as the name of the guest in the booking?

General Hotel Check-in Policies

What does each price include?

Will my credit card get charged during booking?

Hotel Check-in/Check-out Time

Hotel Facilities

Villa Check-In Policies

Hotel Early Check-in

Checking Your Booking Status

Can I use promo coupons to book Pay at Hotel rooms?

I have booked a Flight + Hotel package and changed my flight schedule. Will the changes be automatically applied to my hotel booking?

Cannot check in at the hotel

How do I reschedule my booking?

Checking In to a Hotel Booked Under a Different Name

How to Cancel and Get a Refund for My Hotel Booking

Cannot Find the Hotel Location

If the price of the new booking is lower than my original booking, how long will it take to process a refund?

I don’t Process Any Refund, Why is The Booking Refunded?

Can I transfer my accommodation booking to someone else? If I cancel my trip, can that person use the booking?

How to Reschedule Hotel Reservation Due to Wrong Booking

How to Resend My E-ticket and Voucher

Refund Hotel Booking for Non Refundable Policy

How to Get My Hotel Voucher and Receipt on the Traveloka App

How to Reschedule a Non-refundable Hotel Booking

Hotel Rescheduling Fees

What are the available payment methods to pay for Easy Reschedule?

How to Know If My Booking Has Been Confirmed

Where to Request Refund for Hotel Booking

What is Hotel Easy Reschedule?

How to Resend My E-voucher

Hotel Receptionist Couldn’t Find My Booking

Why can't I find the Easy Reschedule feature in My Booking?

Why can't I find the option to reschedule my booking?

I forgot to bring the credit card that I used to make my reservation. Is this OK?

Does Easy Reschedule incur any charges?

How to check refund status

How to Reschedule My Hotel Booking

I have successfully obtained my voucher. How can I use it to check in at the hotel?

Rescheduling Your Booking

I’ve made a payment, but the accommodation charged me with some additional fees to my credit card. What should I do?

Can I cancel my booking if I have booked a Pay at Hotel room? How do I cancel it?

I’ve booked a Pay at Hotel room and would like to cancel it. If there’s any cancellation fee imposed, how do I pay for it?

Hotel Voucher Not Received