EN | USD
Deals
Support
Partnership
Bookings
Log In
Register
Register
Hotels
Flights
Airport Transfer
Car Rental
Things to Do
More
Help Center - Hotels
HELP CENTER HOME
/
HOTELS
/
ACCOMMODATION BOOKING
/
PRE BOOKING
Pre Booking
Price and Payment
I want to understand what non-refundable or free cancellation means
Can I pay for my booking by cash at the accomodation?
If I book an overseas accommodation in my country’s currency, what currency will I be charged in when I pay for my stay at the accommodation?
Is it safe to enter my Credit Card details when I book?
What are the advantages of booking a Pay upon Check-in room?
What does non-refundable or free cancellation mean?
Where is Pay upon Check-in available?
Hotel and Room Information
Booking a Smoking Room
How can I find the perfect hotel for my destination?
Hotel Room for Hourly Usage
How to Book a Hotel
Room Availability Info
How to Find Hotels in a Particular Area
Choosing Different Room Types in One Booking
Making a Booking for Villa and Apartment
Additional Services
Requesting an Extra Bed
How to Make a Special Request for My Hotel Booking
How to Make a Special Request for My Villas & Apartments Booking
Late Check-in
General Product Information
Am I guaranteed to stay at the accommodation that I’ve booked?
What will happen if I don’t show up at the accommodation during my stay period?
Which hotels or room types are eligible for easy reschedule?
About StayGuarantee
Confirm Booking in Traveloka Extranet System (TERA)
Partner with Traveloka
Payment Partners
About Traveloka
How to Book
Contact Us
Help Center
Careers
About Us
Follow us on
Facebook
Instagram
Youtube
Products
Flights
Hotels
Villas
Apartments
Car Rental
Airport Transfer
Others
Traveloka Affiliate
Blog
Privacy Notice
Terms & Conditions
Register Your Accommodation
Register Your Experience Business
Traveloka Press Room
Vulnerability Disclosure Program
APAC Travel Insights
Download Traveloka App
Copyright © 2025 Traveloka. All rights reserved