Help Center - Hotels

I want to understand what non-refundable or free cancellation means

Can I pay for my booking by cash at the accomodation?

If I book an overseas accommodation in my country’s currency, what currency will I be charged in when I pay for my stay at the accommodation?

Is it safe to enter my Credit Card details when I book?

What are the advantages of booking a Pay upon Check-in room?

What does non-refundable or free cancellation mean?

Where is Pay upon Check-in available?

Making a Booking for Villa and Apartment

How to Find Hotels in a Particular Area

Booking a Smoking Room

How can I find the perfect hotel for my destination?

How to Book a Hotel

Choosing Different Room Types in One Booking

Requesting an Extra Bed

How to Make a Special Request for My Hotel Booking

Late Check-in

How to Make a Special Request for My Villas & Apartments Booking

Am I guaranteed to stay at the accommodation that I’ve booked?

About StayGuarantee

Which hotels or room types are eligible for easy reschedule?