Monserrat Apart Hotel

Great location great stay great staff!!

Unfortunately, the property didn't meet expectations and wasn't as described on the website. The issues I experienced include: - Shabby and dirty room with a VERY strong chemical smell - Non-functional stove and barely working air conditioner - Broken window hinges making it hard to open the window - Shabby Bathroom lacking essentials like hairdryer, foot towel, shower gel, and shampoo - Unpleasant odors in the hallway and room, definitely from cigarette and marijuana smoke These issues made my stay extremely uncomfortable, and I'm disappointed with the misleading listing. Off course I left earlier and paid for another hotel, and this property never return my money, called to hotels.com multiple times and requested another hotel or refund, but no luck. Staff do NOT speak English. All pictures I emailed previously to hotels.com and uploaded here as well.

I’m loving my stay!!! They have been so kind and caring!!! Especially after 2 days of nonstop travel.

average apartment with limited cooking facilities

Tele no funciona , no ponen jabón, chinches , humedad .pagado 7 días, salí al día siguiente.

Do not believe the photos attached to this listing!! They must be from when the hotel was new, because my room (& the hotel in general) definitely did not look like the pictures that I looked at before booking. If they were accurate, I probably wouldn't have booked here. This is definitely not what I would class as a 4* hotel (as they claim on their website). While there is a kitchenette, there's a sign above it saying it's only to be used to reheat food, not cook. The refrigerator didn't work well at all. The hot water in the shower was barely what I would call warm. None of the reception staff I dealt with over numerous days spoke English (which I wouldn't care about normally, but it's one of the claims made on the listing page). The only good thing I can come up with is it was relatively inexpensive, the bed was comfortable and it was within walking distance of a number of areas/attractions. If all you need is a bed for the night, this is your place, but if you're looking for something a little more, look elsewhere.

I really I can tell nothing because I never make the trip I never been there I wish I can tell you for good or bad but I never got the chance of travel

Hotel in poor conditions. WIFI never worked while our stay. bedsheets were old and had wholes

The neighbourhood isn't the best. Internet didn't work on room and they didn't try to fix during weekend. Continental breakfast was very simple.

It's my second time staying in this hotel...Wifi much better than before...Very good Service..Whatever requests we made were immediately taken care of...All the rooms are very spacious and fully carpeted with a kitchenette...Compared to other hotels you really get much more than what you pay for....On the negative side, Breakfast menu needs to be upgraded, carpets were clean but could be improved with some washing and scrubbing, Swimming pool only opens at 11:00 and closes too early at night due to it been part of the Gym and spa

Payed less to stay in hostels and everything in them was better than here. I don't usually give bad reviews but for the price I think it needs one. All of the sheets/towels had stains, the shower was a dribble, the toilet was barely attached to the wall and there was no wifi in my room. Sorry but I wouldn't recommend, I was excited to stay here for the start of my trip as the recommendations appeared good but everything wasn't to standard.

Excellent staff and facilities, rooms are excelent, clean and very beautiful and very weel locsted in Buenos Aires. Breakfast is ok, but is can be improved, little limited options. Overall excellent

Hotel location is very easy to find and has a few shops around to get food and drink. Check-in was very quick. The room however was very poor and is run down. The ceiling had a lot of damp with breaks in. The room wasn't the cleanest and there were a lot of stain marks on the bed and a lot of dust and rubbish under the bed and sofa. The air-con didn't work very well but luckily it wasn't too hotel. We mainly booked the room as it is listed as being an apartment based however this is somewhat untrue. There were no cooking equipment or even tea / coffee sets. There is a small work area with sauna / steam / pool and jacuzzi but we were told that we had to pay to use these services. (even though the are listed on the hotel listing) Breakfast was ok but was very limited to what was there. But overall ok.

It was good larger room... ac needs to have more control

very bad experience, bad service, bad internet, bad location

pros comfy bed big, clean room good breakfast - tostadas, facturas, cereal, coffee helpful receptionists cons frustratingly slow, temperamental wifi my corridor sometimes smelled of cigarettes

My stay was terrible, The AC unit leaked on the floor the entire time filled up the garbage can and made a huge puddle in the carpet The front window would not close all the way and the street Noise thus came in super loud. The hot water didn't work the first day The wifi never worked In our room. We complained multiple times and the staff seemed un bothered

Unhelpful desk clerks; unresponsive to a broken window, cold water (shower), spotty wifi. The two queen beds are actually two twins. The luxury pillowtop mattresses are had and flat. The pillows are hard. Nothing to do or see in this section of town.

Stayed in Jan 2016 for two weeks leisure break. Positives very comfortable bed kitchenette with fridge, kettle, and microwave spacious room with good air conditioning (it was v.hot in January) daily housekeeping helpful reception staff came across very few mosquitoes Metro stop is about 5 - 6 mins walk away. couple of good restaurants nearby pharmacy and supermarket about 2 mins walk away. Spa facilities negatives not the best location in Buenos Aires, but seemed fairly safe breakfast is basic - cornflakes, toast, tea, coffee, bananas and apples. But as an aparthotel you can take your own stuff to eat at breakfast overall It was a good value for money stay. Would not rule it out for a return stay

I had a great stay. Not so close, not so far from the obleisque it was conveniently located for the price. I would like to make a special metion to the guys at reception who were always very helpful during the 8 days spent in Buenos Aires.