Hotel Northbridge

Our room rate came with a free drink and amazing Asian dinner on ground floor!

We loved the spa, nice welcome drinks and fried rice, bed was comfortable. Cons ! - Manager argued with me when I asked for another one as there should've been two, she said her paperwork said otherwise. My partner went to see her to correct her and she said that she wasn't arguing with me when he could hear it in the spa.

I had great days at the hotel. All staffs who I met were very helpful. It takes 15-20min from central station on foot but not a problem for me. It’s located on quiet aria. Restaurants were also good.

The aircon was leaking water The roof was leaking water There was no plug No one answered the 24 hour reception

Soon as I went in the smell of food was strong and we wait like five minutes to someone come out and check us in, some other guest was complaining at the counter for some ac not working in the room. And also we have some trouble with the booking she couldn’t find it or she didn’t know how to use the computer, sorry for said that, wasn’t very smooth check in.

Fridge not working. A/C not working.

Very dated hotel. Shower on top of spa in main room area. Terrible sleep from pigeons on the windows ledges. Staff were friendly though.

Be aware this place is more like a backpackers or rooming house than a hotel. I left rather than stay in a place with a filthy toilet and the smell of fish in the halls.

Great location. Walk to the CBD. Very aged room. No free wifi.

The aircon to our room was leaking building up a puddle on the floor someone could have slipped on it during the night if they didnt see it

Jacuzzi spa was super

The building is VERY tired , the room service is a joke , the restaurant isn't open , the room keys didn't work in the parking area at any time and were unreliable entering the room

Condition of room was below standard. Worn out toilet and spa not appearing clean. Curtains had bad stains and chair was not cleaned, very dusty. We were charged 20 dollars for parking and exit gate was not working apparently not for a month now. We stayed in this hotel 5 years ago in a different room which was a lot better at that time hence the choice to stay here again. Not sure if we will come back now. Staff were friendly.

Great spot. Great service. Be back another day for sure.

To start all taps were loose or broken ,the whole place smelt funny like a musty sort of smell and the spa wasn’t even clean

Room card had to update multiple times 6 at least times. Spa , bed and furniture were all stained, holed and dirty. 2 stars I guess

I think that the Housekeeping department need to up their standards as there were dirty coffee mugs and glasses from the previous guests in the cupboard. Air-conditioning was leaking dripping water onto the carpet we put towels on the floor so that it would some how soak up the water but the carpet was wet in the end

Arrived at 1245 and I was met by a rather rude big kiwi guy at reception. I was informed my room wasn't ready and when I asked when might it be I was told if I wanted an early check in (all of an hour) I'd have to pay an additional $60 to which I laughed. He said he'd call me as soon as it was ready which he never did at 1415 I returned and told it was now ready I should have charged him $60 for it being ready after my check in time. The room itself was average, the light above the basin didn’t work so you had to rely on poor lighting from the room and the basin was badly cracked BUT the worst part was when my partner picked up someone elses underwear thinking they were mine....gross! So much for housekeeping! I eventually spoke to whom I presume was the manager who to her credit cringed when I told her what we'd found and had accounted at check in. The $60 fee she said is only for those wanting like a 1000 or 1100 check in not an hour before which said alot about the guy's attitude at check in in the first place. She kindly refunded 1 nights rate and our parking $20 per night which we appreciated but they need to get rid of their current staff if they want better reviews and believe in customer service. We then went downstairs with the intention of having a drink and a feed to be met with every table being reserved for a party unless we wanted to sit outside near the kerb and traffic. We left and went elsewhere overall a horrible experience and we'll never return.

Definitely needs room revamps.

The place is quite run down and dirty in places. Although it’s budget accomodation it could use improvement