Ingenia Holidays Nepean River

Stayed at a cabin towards the back of the park and so I didnt hear the trains this time. I arrived after hours and in the dark and the map on how to get to my cabin was clearly marked and made it easy to find. The cabin was very roomy

Clean and secure location

Very comfortable accommodation in a pleasant clean environment

Clean, tidy, close to where we needed to be

Excellent location, a short walk from the railway station and from restaurants. Clean room, comfortable bed and good shower. The power point being behind the bed was annoying. Will return certainly

I would like face cloths in the bathroom and tissues provided

Checked in late and there were good text instructions on how to check in and where to find the keys on check in. However when I got there in the dark the reception sign wasn’t very well lit, so had to get out of my vehicle with a light to find reception. Had to fill in paperwork back in my room and return to Reception before opening hours again the next morning, however there were no pens in the room and I didn’t have one so had to go and buy one. Rooms were clean but very small and the venue is located next to a train track and the windows shook a little whenever a train went past. The curtains were coming off the tracking and they were hard to close properly/fully. So didn’t feel I had very good privacy, so turned off the lights and just had a lamp so u couldn’t see into the room through the curtain gaps. Couldn’t find the power point in the bathroom at first and then found it in the corner right next to the toilet! I am not sure if Netflix was free or not (no information about it) but it wouldn’t load, kept coming up with an error. Could have been me, but couldn’t then figure out how to view free to air tv either., so couldn’t watch tv at all.

Very friendly staff

We loved the fact that the team bent over backwards for us when we arrived early the only draw back was that some of the walls in our cabin the toilet floor was not cleaned well, but we did it and it did not detract from a wonderful experience that we had. We will absolutely stay here again it was such a joy to stay here.

Great service

Property was pretty much as we expected.

Very clean site

Dusty and hair in bed and shower Mattress crap

Normally 10/10 The bed was tha uncomfortable that I had to sit up from 1.30 in the morning mattress dipped in middle ended up extremely sore back from it Place was dusty People smoking next to my room I could smell the smoke even with door closed Extremely noisy through the wall This was worst time yet BUT the staff are always so friendly and welcoming

Clean but getting a bit outdated. Mattress very soft

The pool and cabin were great my kids had a wonderful time

Lovely units with everything you need for a comfortable stay! Great accomodating staff and services. Would stay again Thank you Jess

Quiet and good for couples

This was a great property to stay at with friendly, helpful staff. Was very clean inside cabin. Close to railway station. This could pose a problem to someone sensitive to noise. For us - better the occasional train than the noise of traffic! 1 hour train trip and we were in Sydney. Loved it. Better than driving ourselves in. Very competitive rate for the area. Will return next time in Sydney. Was able to plug in our EV to the powerpoint in the cabin. Would be nicer if they had external powerpoint to plug into. Property was very clean but showing signs of age - bench top worn out. Sliding door not working properly. Inground dirt in bathroom but only minor amount.

Thank you for allowing me to review the peak tourist park.