Kipara Tropical Rainforest Retreat

I had a beautiful stay. The accessible cabin was very spacious and comfortable. The staff were absolutely lovely and the overall experience was excellent.

For a family it is okay but there would be better elsewhere. The newer modular rooms are okay but far from parking if you have lots of stuff. You can unfortunately hear every step and scrape from the next door room at all hours of the night because of the design which woke up the kids a few times. Also they don’t use a proper mop - the floors are disgusting! They came back to clean the floors after our request and all they do is spray harsh chemicals and mop this into the floors. This leaves a sticky dirty slippery surface. Yuck!

Can't fault it

A splendid setting, a very clean unit and friendly staff. Everything was perfect except: no bedside lights.

The person cleaning walked in our room while I was undressed out of the shower. The person didnt knock, unlocked ans opened the door. Inappropriate. Other than this, it’s a great place to stay!

We weren’t notified before our stay that they were currently renovating, so trucks, dust noise etc. water was off for three hours! Had a bit of a walk from car to cabin, so annoying for luggage etc

Upon arrival with my little dog and the fact I’d booked a pet friendly cabin I was told they didn’t know I had a dog? But yet given the pet friendly cabin and omg it was yuk,small,tv didn’t work and air con was small and so noisy and the shower dripped and bathroom was soaking wet Booked for 3 nights but stayed one Very disappointed and won’t go back

Tv wouldn’t work they wouldn’t fix it advertises daily housekeeping saw no one in 4 days had to go the shops toilet paper sugar etc as they wouldn’t replace any of it rude n no good

Room was very clean but very small and wasn’t what I expected however the staff at reception were very helpful and friendly we would come back again but would definitely pick a bigger room

Nice tidy unit. All we needed. Gas hob didn't work in the communal kitchen so we used the bbq instead.

Room stunk all the reviews say the same. Toilet plumbing was hissing constantly had to turn tap on and off every use. Receptionist was the rudest receptionist I have ever meet. DO NOT STAY HERE.

Decent back packer style property but a little far out of town and reliance on buses required

Reception desk is very co operative and helping always there to guide with right information.

Cabinet above bathroom basin is in the road when trying to use the basin to wash your face or clean your teeth. Suggest cabinet is tilted higher or a shorter one is fitter with greater space above the basin. We could not operate the bench top hot plates and no instructions were provided. Hot water dribbled out of taps and showers.

What's good? Great location, tidy rooms, plenty of family facilities including paid laundry, kitchen and pool. Best price we could find. Free safe parking on-site. 3 min drive from Airlie Beach marina. What's not so good? No flexibility at all in offering early check-in. This might not be suitable for bigger families but it was me and my wife so we managed the 4 hour wait. We do understand that this might not be possible during busy times but when I called to inquire about early check in two days before arrival I was told it's possible (still no assurances) but possible. but when we arrived we were told it's not and that check in is at 2pm. I have to say though after that everything was smooth and we enjoyed our stay so no regrets.

Was really nice to be in with nature and the birds was extremely hot but it was saved with the air conditioning in the room

Clean room and the main reception person was absolutely lovely.

Clean room and the staff were very helpful and friendly

Staff were great rooms clean and bed comfortable. The only bad complaint rooms way to far away from car park. Trolley would be great for luggage and other necessities. Had to make a few trips not great with bad ankle

Very good. Wish they would have brought clean new towels every day without asking.