Metro Hotel Perth, South Perth

Room was very old, and probably needs Renovation. But was generally clean and comfortable.

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One of the two shower towels that was hanging up in the bathroom was dirty before I even used it. Tina

Very busy carpark but there is also underground gated parking available with key access. Busy restaurant and bar, reception staff friendly and helpful. It's an older property that is not flash or fancy but has been well maintained with some refurbishments. The room was a good size and very comfortable and clean with a nice couch and decent size TV. Very comfy bed. Great value for money.

Close to everything. Nest tidy. Comfortable

Room was comfortable and clean few bit of things that needed attention (broken floor tiles) and we did find some bugs not sure what they were just got rid of them and carried on, good for the money no more to say.

Ok for the price we paid - clean enough

View from room was amazing

Staff are lovely. Room in fair condition. Hallways and elevator require a clean.

Needed some documents printed for court, offered to pay for them however the staff couldn't be more helpful and accommodating, no payment required! The young lady made a stressful time just that little bit easier :)

Ideal location for us and for public transport

Terrible, been 2 weeks and still waiting for security deposit to be refunded and staff not interested in helping will definitely not be back !

The property was very nice

I liked that they provided a chair to put in shower cubicle for me to hold on to. I did not like that the bathroom was very old-fashioned. There was no grab rail. It did not have the new type of shower head that is detachable to wash hard to reach places. The grout was grubby on the floor.It was also discoloured around the shower hob. The continental breakfast was very expensive. The coffee machine only made luke warm coffee. The cooked breakfasts were okay but not good value for money. We were given a very small room facing the highway and we could hear the traffic noise. The couch was placed at right angles to the TV and gave us sore necks if we tried to watch TV while sitting on it. The cleaning staff neglected to collect rubbish eg I left newspapers and used tissues etc lying on the floor near the entrance to our room and they left it there.

It was okay for the purpose

Friendly

Regarding a recent booking experience through Hotels.com. I have an extremely unpleasant experience. At the time of booking, I was presented with two room options of the same type, one at a lower price and one at a higher price. I deliberately chose the higher-priced option, as the images shown clearly indicated a larger room. Having stayed at this hotel multiple times before, I am familiar with the room layouts and was confident that the image displayed corresponded to a larger (executive-style) room. However, upon check-in, I was assigned a smaller standard room. The front desk staff informed me that I had not booked the larger room, but rather a standard room. This contradicts the impression created during the booking process, where the images displayed for the selected option showed a significantly larger room. I subsequently contacted Hotels.com to explain the situation, but was informed that I had not booked the larger room. This response is extremely disappointing, as it does not address the core issue — the use of misleading or incorrect images during the booking process. And I still have the pictures of the room layout on my confirmation , it does prove that hotels.com used the wrong pictures. It is clear that the images presented influenced my decision to pay a higher price. If the images shown were inaccurate or did not correspond to the actual room booked, this constitutes a misleading representation of the product / service

All was s

Customer service was terrible, after finding what looked to be mould and food scraps ( potato chips) in the fold out couch. Went to reception to talk bring it up. Was told i didnt pay to sleep on the couch so its fine to be like that.... i paid for a 2 adult room , i was alone . I paid for "2 adults" and that size room because i wanted the space... the space i paid for... instead was very poorly treated . Very very disappointing service overall.. also wifi didnt work. HORRIBLe experience will not recommend to anyone

room had nice city views. bed was comfortable Mold in shower and sliding shower door came off as i closed it. Very limited amenities. no conditioner refilled in the shower and 2 coffee sticks in the room and when we asked for more i was handed 2 more. no Wi-Fi for the TV. had to hotspot from phone. Rubbish stuffed in the sofa bed and no rubbish bin unless in bathroom