Paradise Island Resort

I am 75 yo and have travelled extensively. This the worst travel experience I have ever had. Rooms available from 2pm reception closed at 3pm (Sunday). Toilet water continuously running(noisy) from outset. Toilet started flooding onto floor after flushing at 11:40pm. Contacted emergency number at 12 midnight as water on floor was slippery and dangerous. After 10 mins on hold was advised that they would organise emergency plumber and call me back. Nothing by 12.50am so called them back Eventually they advised no plumber and they refused open up alternative room or common toilet facilities (gym/swimming pool) for us. Told us to find alternative accommodation at 1am and if we passed in our key they would refund that days accommodation. Totally impractical. We got about 1 hrs sleep it ruined our holiday and they didn't even apologise.

The Paradise Island Resort is great. Walking distance to beaches, G-link and shops/ restaurants. It's well maintained.

Good place, walking distance to the beach. But nobody told us, that gym, sauna and toilets near pool will be closed all the time

Seems good for an overnight stay, but it it’s run down and could do with a upgrade..

The beds were very old and had worn out hard mattresses. After flushing the toilet would not refill straight away. The room needed a face lift and some maintenance but was clean. Staff were always pleasant and welcoming. The only real downside was the condition of the mattress otherwise a very enjoyable stay

Dryer didn’t work, tv didn’t work, dirty towels !!

Quietly situated, Short walk from restaurants and other facilities. If you are into fishing easy access to the pontoon and has a lovely pool area.

We haf abeautiful stay higjly recommended

Everything beautiful people gorgeous one of the best I've stayed at

The room was dirty. Curtains had dirty hand prints on them could not even use the freezer it was so frozen over. Rat poo in bathroom drawers bed was 2 singles put together and 1 was a inch higher than the other , so uncomfortable. Would never recommend this place to anyone. Needs to be rebuilt.

Great location, good amenities, staff very accommodating, great lock up parking underneath; Unfortunately Rooms are now very old 30 years; need major updates; Furniture is very old & out of date; Carpet stains, wall stains, balcony not clean-dirt & bird poo everywhere, very disappointing rooms to stay in;

Good location. Easy walk to the beach precinct. Resort is dated but clean and comfortable. $200 key deposit was taken off credit card but was told it would take 5-10 days for it to be returned. Very difficult to find a parking spot in the carpark.

Reasonable price has everything you need the room was a bit dated but clean. Only downfall was the lady at the desk was a bit unpleasant.

A

Our particular apartment was original/not renovated/very rough, felt unclean and had terribly stained carpet and a damaged kitchen counter top. No dish washing liquid, wipes/scrubbers or tea towels. Only booked for a place to sleep, thankfully did not spend any leisure time in apartment. From the balcony it appears there are nicer renovated places in the same complex.

Friendly service and value for money

Clean room hard to deal with staff

The location is a little further from Broadbeach (500 metres) than most rentals and many units face the carpark. Rates are very reasonable so pay a little extra to get a 1BR Riverview apartment which is spacious and has a nice outdoor area. We liked the security and underground parking BUT our bed mattress (apt 24 A) was terrible, but would stay there again if they replace it

The room was dated with stained carpet, no coffee provided and very limited bathroom products (soap & shampoo with no face cloths). The balcony whilst it had a nice view the glass is very dirty & the floor was littered with cigarette butts. Yes this is one of the cheaper places 5mins walk to the beach there still should be min standards.

Great place and great position, needs dusting and had to clean out the aircon filter (but most hotels are the same) exhaust fan not working in the shower toilet room (fairly important) torn dirty curtain. Lamp shade without bulb, fridge and about 6 inches of ice around it. Management only has to inspect the rooms every now and then, other than that it wasn’t a bad place.