Pullman Melbourne Albert Park

My wife had eye surgery and we chose to stay at the pullman as it was in good location and were assured when we booked (via telephone) that the room would be ready by 2pm as stated (on the booking I said we would arrive at 2:30pm). Upon arrival our room wasn't ready and we had to wait in the foyer (my wife in considerable pain after just having eye surgery) until 5pm. We were told that we would receive a call when the room was ready, we didn't receive this so I had to ask again if our room was ready which it was. We were offered a discounted breakfast (only paying $25 for a buffet breakfast which wouldn't be worth $25 per person let along the full rate). Disappointing considering we needed a room and that we had spoken previously about needing to be in a room as soon as we arrived and this didn't occur. Understand people and hotels get busy, but put us in a free upgraded room instead of making people wait and turn a negative experience into a positive experience.

Nice stay near Albert Park. Restaurant menu was disappointing for a 5 stat restaurant.

Indoor heated pool was a hit with kids

Booked twin beds clearing on confirmation told not according to our system then extremely poor housekeeping told limited bedding no Donna Made our own beds. Not recommended

The lady at the front desk was rude and very disrespectful, Alina I think was her name , Will never stay there again

Kids loved the pool area, there was a gym and free fruit.

I lovely peaceful stay

Lovely indoor swimming pool for the kids!

Close to the city

Wonderful, always a great stay.

A wonderful hotel to stay at, highly recommended.

Clean and spaciousness rooms. Pool and gym nice exttras. Nice breakfast selection. Lovely foyer area. Not sure why a guest has to pay for parking.

lack of hot water pressure

Very comfortable beds.

It was amazing place to stay

my experience was far from satisfactory. Upon arrival, my check-in was delayed by two hours because the room was still being cleaned. Despite the inconvenience, there were no complimentary drinks or food offered while we waited. However when requested check out time was extended by 90 minutes. The next day's cleaning service was disappointing, as the old towels were simply rolled back and not replaced with fresh ones. I asked for replacement towels by calling housekeeping but no one turned up so end up picking up the towels from pool area by myself. Additionally, the room had an old TV with no smart features, no free movies, and no access to streaming services like Netflix or Prime. To top it all off, $16 charge to watch a single movie. Moreover there is no view from the rooms at the back so ended up keeping the block outs curtains closed. So it was an average experience.

Had a lovely room overlooking lake. Staff were excellent in accommodating our vehicle which had extra height. Would definitely stay again. Thank you.

We enjoyed what we could but doors and windows didn’t seem very sound proof.

Sad we had to wait so long to check in. All options asked where not accepted such as early arrival early check in park view.

Even we arrived at 4 pm. The hotel didn’t have the rooms ready. Had to wait long…. Reception wont pick up the phone even after 100 rings. Staff is either untrained or doesn’t want to support. Overall bad experience with the services. Property is otherwise fine if you don’t have to interact with the staff