SKD SUITES

The beds were terrible…only one fan worked microwave didn’t work

Wouldn’t stay here again, it’s cheaper than others for a reason. We arrived in our room and found one of the balcony door handles on the coffee table, so the room was not secured. Reception sent someone to fix it and he replaced it with a handle without a lock, so the room still is not secured from the balcony. Room for improvement with cleanliness. Second bedroom doesn’t have its own a/c unit and it doesn’t flow in well from the lounge, so it’s quite warm. Otherwise, the location is good.

I can not say one good thing about this hotel. It was extremely filthy, too many items broken to mention and I was covered in bites the next morning. I urge you to stay somewhere else.

Room was clean and reception was very accommodating.

For the expensive price it wasn’t great. No hand towels or face washers in either bathroom. Door to verandah didn’t lock. Curtains falling off rails. Glass mirrors dirty. Won’t be back in a hurry.

The staff were very polite and helpful. The room was dirty and needed a really good clean. Shower screen was full of soap scum and kitchen bench was sticky. Mattresses were filthy. Pillow cases had yellow stains all over them. No tea towel was provided to dry dishes, no hand towels or face washers. . Balcony door handle was broken and could not be locked.

Apartment ill equipped. Not enough cutlery, plates, drinkware Toilet didnt flush so manager advised us to put portable shower head in toilet to use as flush!!!!!!! Very unhygenic. Booking information said pool was closed, spoke to manager on day 3 and he said it had been open whole time. Lamps broken, fire alarms deactivated and hanging from roof. No response to any emails sent to hotel website. On last day did move us to another apartment with a toilet that worked and refunded our car park fees. Second apartment illequipped and had to ask for cutlery, crockery and glassware to be supplied.

Convenient stay

Room was neat and tidy, but good do with a big spring clean. I called ahead to see if we could arrive early as were going to a show, a lady said no problem.. When we arrive guy said not until 2pm, and we are all booked out.. But ended up upgrading us and getting us in as agreed.

The apartment (96, 2 bedroom) was very run down. Marks and dents on the walls, lots of stains on the carpet, the toilet flush was temperamental and completely stopped working by the last day of my stay. I understand that a lot of serviced apartments in Brisbane are in a similar poor maintenence state due to bad quality of building developments in the last 10 years. But at least the room should have been a bit more clean. There was dust on the bedside table and cigarette butts on the balcony floor when I arrived. The pool, gym and spa were closed for maintenance, which was not mentioned in the Hotel.com ad. I only saw that after making the booking (in fine print). The staff was attentive and kind when I complained about it and provided me with a kichen tea towel when I requested (as that wasn't in the standard cleaning pack).

Very poorly communicated with Marks on walls and furniture - somewhat looks like blood stains Shower head held together with rope Aircon leaking Apartment is in a perfect location just a shame it’s not well looked after

The room was very dirty and lights not working in bedroom. Walls were dirty and room was not comfortable to stay in

Good location Value for money Staff friendly They are making good efforts to improve the units Very clean.

👍👏

Toilet inlet water was leaking, so floor had a puddle. 2nd bathroom sink was blocked so it could not be use. Dining table chairs were loose, felt very unsafe to sit on. One of the sofas is broken, when you sit on it the back comes off. Most kitchen utensils were useless, the fry pan was warped and unusable, there was no toaster as well. Carpet had some very unpleasant stain in the living area. There was holes on the wall. Looking out the window towards neighbour unit there was a lot of rubbish, it was not pleasant to see. Location is good but I would not stay there again. Looks like owners don’t value customers.

Cleaning facilities not provided and dishwasher was not clean to use.

Stains everywhere on carpet and walls. Door to balcony didn't lock Bad smell throughout no bedside lamps dishwasher broken pool not open very very limited crockery and glassware bare bones throughout, basic furniture and that's it

Lucky we only stayed for one night. Unfortunately this property is long overdue for a make over. The kitchen fold windows were broken, stains on the carpet, holes in the walls, lounges were worn out, dining room table chairs were wonky, curtains coming off of the railing, damaged window frames and parking was rather unorganized in the way with parking spots. It was fine for one night however I wouldn’t stay here again. It’s tired and in desperate need for some tlc. If you’re looking for more then one night and with a family, I would not recommend here.

Very disappointing, is not in the shape as the photos. Carpets are stained, dishwasher was not working. Door handles not working, air con is extremely old. Beds (two beds pushed together) were uncomfortable.

The first room had very poor cleanliness. I saw dust about 1 cm thick on the curtains (not joking). There were three chairs in the room—two of them were wobbly, and one was even worse: the leg was already rotting. Anyone who sat on it would almost certainly fall when it broke apart. I wish I could share photos here. A couple of amenities were also out of order, but I couldn’t change rooms because the hotel was fully booked. I'm not sure why they would release a room in such condition—it only damages their reputation. Also, the service hours start at 9:00 am, but clearly, no one was working on time. They really need to improve their service. Even though they gave us a better room on the second day, the shock from the first room was hard to forget.