Sofitel Melbourne on Collins

I recently stayed at the Sofitel Melbourne on Collins and had a wonderful experience. From the moment I arrived, the staff were warm, welcoming, and attentive, making me feel truly valued as a guest. The hotel itself is beautifully presented with elegant interiors and a luxurious atmosphere.

Having stayed at Sofitel hotels in a few countries this one is up there at the top we were upgraded to the 49th floor which rounded off the experience 100%. One minor negative is on both mornings the hot food at breakfast was on the cold side

The staff are wonderful at apologising Sorry doesn’t cut it when yr paying top dollar to stay there Rooms are not sound proof, plumbing needs fixing as leaking taps are also annoying at night when you’re trying to sleep

Great service, large room with great views over Melbourne, central location and within walking distance to Melbourne sights so good base to explore. Kunga on the front desk was especially helpful.

Great location and valet was easy. Staff excellent Very smooth stay.

Professional and attentive staff, impeccably clean hotel, gorgeous lobby. Pillow menu’s, and all the in-room services added to the delightful experience. The views from our room were divine, best part was sitting in bed with morning coffee watching the world go by. Almost everything was perfect and we wanted one more night. The small issues we had: one French door blind kept coming open and letting the morning light in so we were awake very early. Our room-service breakfast was stone-cold, even the coffee, and not possible to enjoy. At $100, we expect a hot brekky to be just that. Why not cover the meals to keep them warm? And lastly, the music pumping all night from god-knows-where was still going after 2am and we could hear the bass through ear plugs. Despite the issues, we would stay again, with a few tweaks. Well done to the staff, excellent service.

The people

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The hotel was lovely with friendly helpful staff. Lots of facilities to use and good location. The let down was room cleanliness. We arrived to a not so clean bathroom but then for the two days the bathroom was not cleaned at all , carpet dirty, and dirty cups left the whole two days with our opened glass water bottle. . For such a high end hotel the room cleaners are letting it down, not what we would’ve expected. We found a cleaner in our room of a night when we returned but not sure what she was doing in there as the room was not touched and still dirty cups etc.. Concerning. Hopefully this gets addressed as the hotel is wonderful ! Our friends stayed aswell and had the same poor cleaning experience.

Excellent location. Spacious room with view.

Convenient location, roof leaking on 50th floor!!

Beautiful hotel. Great staff. Feel welcome and at home. Slightly tired rooms and bath/shower combo not great.

Always Perfect!

Such a clean hotel and of all the hotel beds we have slept in around the world- this bed was up there for comfort. The Atrium bar offered amazing drinks and the views from the rooms were second to none! The breakfast was a little let down- service was amazing- the omelets was undercook and the premade ones freezing cold, other than that we had no complaints.

Unfortunately the hotel is very dated compared to the pictures, our room was noisy even though it says sound proofed. We could here to room next door moving coat hangers in the wardrobes and slamming doors. Too expensive for an out dated hotel

Staff were helpful and efficient.

Superb service. Stunning views.

Wonderful will definitely stay again 🤗

Beautiful hotel. Amenities in the tin were very nice. Very convenient location.

Great service and friendly, helpful staff. I’d stay here again in a flash!