Sofitel Melbourne on Collins

Professional and attentive staff, impeccably clean hotel, gorgeous lobby. Pillow menu’s, and all the in-room services added to the delightful experience. The views from our room were divine, best part was sitting in bed with morning coffee watching the world go by. Almost everything was perfect and we wanted one more night. The small issues we had: one French door blind kept coming open and letting the morning light in so we were awake very early. Our room-service breakfast was stone-cold, even the coffee, and not possible to enjoy. At $100, we expect a hot brekky to be just that. Why not cover the meals to keep them warm? And lastly, the music pumping all night from god-knows-where was still going after 2am and we could hear the bass through ear plugs. Despite the issues, we would stay again, with a few tweaks. Well done to the staff, excellent service.

The people

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The hotel was lovely with friendly helpful staff. Lots of facilities to use and good location. The let down was room cleanliness. We arrived to a not so clean bathroom but then for the two days the bathroom was not cleaned at all , carpet dirty, and dirty cups left the whole two days with our opened glass water bottle. . For such a high end hotel the room cleaners are letting it down, not what we would’ve expected. We found a cleaner in our room of a night when we returned but not sure what she was doing in there as the room was not touched and still dirty cups etc.. Concerning. Hopefully this gets addressed as the hotel is wonderful ! Our friends stayed aswell and had the same poor cleaning experience.

Excellent location. Spacious room with view.

Convenient location, roof leaking on 50th floor!!

Beautiful hotel. Great staff. Feel welcome and at home. Slightly tired rooms and bath/shower combo not great.

Always Perfect!

Such a clean hotel and of all the hotel beds we have slept in around the world- this bed was up there for comfort. The Atrium bar offered amazing drinks and the views from the rooms were second to none! The breakfast was a little let down- service was amazing- the omelets was undercook and the premade ones freezing cold, other than that we had no complaints.

Unfortunately the hotel is very dated compared to the pictures, our room was noisy even though it says sound proofed. We could here to room next door moving coat hangers in the wardrobes and slamming doors. Too expensive for an out dated hotel

Staff were helpful and efficient.

Superb service. Stunning views.

Wonderful will definitely stay again 🤗

Beautiful hotel. Amenities in the tin were very nice. Very convenient location.

Great service and friendly, helpful staff. I’d stay here again in a flash!

We had a lovely stay at Sofitel. Our room was on level 50 with spectacular river views. It was all we could have asked for, very comfortable bed and pillows, and quite spacious. Staff were very helpful, we arrived a little early but our room was ready for us so check in was quick and easy. We enjoyed a drink after dinner on level 35, service was excellent. Breakfast was also excellent with plenty to choose from. One small blemish - the water pressure in the bathroom wasn’t great and it was tricky getting the shower water temperature just right with no mixer. Otherwise 10/10, thank you Sofitel for a great stay.

Excellent location if you're going to the Australian Open or exploring the downtown area.

Great location, tram stop was right outside the hotel. Area was clean and felt safe. Staff were friendly and helpful from check in through to check out. A hotel staff went out of the way to gift a small gift to my boy after he complimented the hotel. Room was clean, had great view of the city and super comfortable for my 6 nights. One point to note - I had to call guest service everyday to ask for water as it wasn’t replenished during housekeeping. Other than this, the stay was perfect. We’ll definitely be back.

This is far from a 5 star hotel these days. More like a 3.5 star at best.

Great hotel and convenient location