The Hotel Windsor

Hotels
8.6
/10
Very Good
933 reviews

What Guests Say About Their Stay

Cicilia S.
10.0
/ 10
Love this hotel. We enjoyed the breakfast. Room service was great. Good location
Marc
10.0
/ 10
The staff are very friendly and efficient. The old world charm of the hotel is great and easy access to the free tram
Lisa
10.0
/ 10
The Windsor was very welcoming and full of character. Staff were fantastic. Food was delicious. We had a mix up with our booking however with the persistent help of both Expedia and the Windsor it was eventually resolved for which I was very grateful. A delightful stay.
Geoffrey
10.0
/ 10
Heritage and traditional decor. Cricketers bar was good. 10 % off for residence
In the Area
See Map
111 Spring Street, Chinatown Melbourne, Melbourne, Victoria, Australia, 3000

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
The Hotel Windsor is located in area / city Chinatown Melbourne. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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The Hotel Windsor Address: Map & Location

111 Spring Street, Chinatown Melbourne, Melbourne, Victoria, Australia, 3000
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The Hotel Windsor Rates per Night

Planning your getaway and wondering about The Hotel Windsor hotel rates? You're in the right place! Understanding hotel prices is key to planning your trip, and we're here to break down the details. The Hotel Windsor room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best The Hotel Windsor hotel rates? Traveloka is your go-to source for the latest deals and discounts, ensuring you get the most value for your stay.

The Hotel Windsor Location & Address

Finding the perfect hotel starts with knowing its location. The Hotel Windsor is located at 123 Orchard Road, Singapore 238866. It's situated in the Orchard area of Singapore, known for its vibrant shopping scene and easy access to public transport. The hotel is approximately 3 km from the city center.

How to go to The Hotel Windsor from Airport

Getting to The Hotel Windsor from Changi Airport (SIN) is a breeze! Several convenient options are available to suit your preferences and budget. Here's a breakdown of how to get from the airport to the hotel:

  • Taxi (most direct): Taxis are readily available at the airport and offer a comfortable and direct ride to the hotel. The journey typically takes around 20-30 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services like Grab are also available at the airport. This is a convenient option, and the price is usually fixed.
  • MRT (most affordable): The MRT (Mass Rapid Transit) is an excellent and affordable way to travel. Take the East-West Line (Green Line) from Changi Airport to Tanah Merah station, then transfer to the North-South Line (Red Line) towards Orchard.

Tips: For the most convenient route, consider a taxi or ride-hailing service for a direct transfer. If you're on a budget, the MRT is a great option, but be prepared for a longer travel time.

The Hotel Windsor Reviews & Summary

Wondering what other guests think about The Hotel Windsor? Hotel reviews offer valuable insights, helping you make an informed decision. The Hotel Windsor consistently receives positive feedback for its excellent service, prime location, and comfortable accommodations.

Guests rave about the hotel's proximity to shopping and dining options, making it an ideal base for exploring the city. A standout feature is the rooftop pool, offering stunning city views. "I had a fantastic stay at The Hotel Windsor! The staff was incredibly friendly, and the location was perfect for exploring. Highly recommended!"

The Hotel Windsor Room Types Available

Choosing the right room is essential for a comfortable stay. The Hotel Windsor offers a variety of room types to cater to different needs and preferences. Here's a look at the categories of hotel rooms available:

  • Deluxe Room: These rooms typically offer a comfortable space with a king-size bed or two twin beds, a city view, and a private bathroom.
  • Premier Room: These rooms often feature more space, upgraded amenities, and may include a bathtub.
  • Suite: For those seeking extra space and luxury, suites offer separate living areas, a bedroom, and premium amenities.
  • Family Room: Designed for families, these rooms usually have more space and multiple beds.

Please note that smoking and non-smoking rooms are available. Pet-friendly rooms are not available. Please check with the hotel for any specific requirements.

Hotel Facilities in The Hotel Windsor

The Hotel Windsor offers a range of hotel amenities designed to enhance your stay. From relaxation to recreation, there's something for everyone. Here's a look at the hotel facilities:

  • Swimming Pool: Take a refreshing dip in the outdoor pool.
  • Fitness Center: Stay active with a workout in the well-equipped fitness center.
  • Restaurant: Enjoy delicious meals at the hotel's restaurant.
  • Bar: Relax and unwind with a drink at the hotel bar.
  • Business Center: For business travelers, a business center is available.

Hotel Buffet or Restaurant/Cafe in The Hotel Windsor

Dining at The Hotel Windsor is a treat, with options to satisfy every palate. Whether you're looking for a hearty buffet or a casual cafe experience, you'll find it here. Here's a glimpse of the dining options:

  • The Orchard Cafe: Offers a wide selection of international dishes. Price per person: $35.00. Opening hours: 6:30 AM - 10:30 PM.
  • The Lobby Bar: Serves a variety of cocktails, wines, and snacks.

The Hotel Windsor Airport pickups and How to Book

For a seamless arrival, The Hotel Windsor offers airport pick-up services. This convenient option ensures a hassle-free transfer from Changi Airport (SIN) to the hotel. Here's how to book:

  • Contact the hotel directly: You can arrange airport pick-up by contacting the hotel's front desk or reservations team.
  • Provide your flight details: When booking, provide your flight number, arrival time, and the number of passengers.
  • Advance notice: It's recommended to book your airport transfer at least 24 hours in advance to ensure availability.

Nearby MRT Station & Bus Stops

Getting around Singapore is easy with its efficient public transport system. The Hotel Windsor is conveniently located near several MRT stations and bus stops. Here's what you need to know:

  • Orchard MRT Station: Approximately a 5-minute walk from the hotel.
  • Bus Stops: Several bus stops are located within a short walking distance, providing access to various parts of the city.

You can purchase an EZ-Link card at any MRT station or 7-Eleven store for easy payment on public transport.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near The Hotel Windsor? Singapore offers a wealth of attractions perfect for families. Here are some nearby places to visit:

  • Singapore Zoo: A world-renowned zoo with a wide variety of animals. Distance: 20 km. Entry price: $48.00.
  • Gardens by the Bay: Explore the iconic Supertrees and stunning gardens. Distance: 5 km. Entry price: Free (for outdoor gardens).
  • Singapore Botanic Gardens: A UNESCO World Heritage Site with beautiful gardens and walking trails. Distance: 4 km. Entry price: Free.
  • National Museum of Singapore: Discover Singapore's history and culture. Distance: 3 km. Entry price: $10.00.
  • ArtScience Museum: Explore interactive exhibits that blend art, science, and technology. Distance: 5 km. Entry price: $19.00.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near The Hotel Windsor (Orchard)

Exploring the local food scene is a must when visiting Singapore. Here are some great places to eat near The Hotel Windsor:

  • Cafes/ Restaurants:
  • PS.Cafe by the Orchard: Known for its stylish ambiance and delicious brunch options.
  • Wild Honey: Offers all-day breakfast and brunch with a variety of international dishes.
  • Lady M: Famous for its exquisite mille crepe cakes.
  • Local Streetfood:
  • Hainanese Chicken Rice: Try the famous Tian Tian Chicken Rice at Maxwell Food Centre.
  • Laksa: Enjoy a bowl of flavorful laksa at 328 Katong Laksa.
  • Kaya Toast: Start your day with kaya toast and soft-boiled eggs at Ya Kun Kaya Toast.
  • Chilli Crab: Indulge in Singapore's signature dish at Jumbo Seafood.
  • Satay: Savor delicious satay skewers at Lau Pa Sat.

Shopping places near The Hotel Windsor (Orchard)

Shopaholics, rejoice! The Hotel Windsor is located in the heart of Orchard Road, a shopper's paradise. Here are some shopping places near The Hotel Windsor:

  • Orchard Road: A world-famous shopping street with a wide array of department stores, boutiques, and malls.
  • ION Orchard: A luxury shopping mall with high-end brands and designer boutiques.
  • Takashimaya Shopping Centre: A department store with a wide selection of goods, from fashion to home decor.

Other Places to Stay Near The Hotel Windsor

If you're looking for alternative accommodations near The Hotel Windsor, Singapore offers a wide range of options. Here are some suggestions:

  • Luxury/5–6 star hotels nearby:
  • The St. Regis Singapore: A luxurious hotel with impeccable service and elegant rooms.
  • Shangri-La Hotel, Singapore: A renowned hotel with beautiful gardens and a tranquil atmosphere.
  • Four Seasons Hotel Singapore: A sophisticated hotel with stylish rooms and excellent dining options.

For 5-star:

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  • Four-star hotels nearby:
  • Hotel Jen Orchardgateway Singapore by Shangri-La: A modern hotel with a rooftop pool and stunning city views.
  • York Hotel: A well-located hotel with comfortable rooms and a range of amenities.
  • Holiday Inn Singapore Orchard City Centre: A centrally located hotel with easy access to shopping and dining.

For 4-star:

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  • Three-star hotels nearby:
  • Hotel Boss: A stylish hotel with a rooftop pool and a convenient location.
  • YMCA at Orchard: A budget-friendly option with a great location.
  • Fragrance Hotel - Rose: A value-for-money hotel with basic amenities.

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Booking

Ready to book your stay at The Hotel Windsor? Checking hotel availability and making reservations is easy with Traveloka. We offer a seamless booking experience, ensuring you find the best deals and secure your room with ease.

Book your stay through Traveloka today and enjoy a hassle-free experience. With Traveloka, you can easily compare prices, read reviews, and find the perfect room for your needs. Don't miss out on the best deals – book now!

All facilities in The Hotel Windsor

Others The Hotel Windsor
Others

Hotel Services

  • Laundry service
  • Tours
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Business Facilities

  • Meeting facilities
  • Conference room
  • Business center
  • Conference center
  • Conference rooms
  • Computer station

General

  • Banquet
  • Parking
  • Ballroom

Food and Drinks

  • Bar
  • Breakfast

Transportation

  • Valet parking (surcharge)

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Hotel Windsor

Important Note
  • Fee for cooked-to-order breakfast: approximately AUD 35 for adults and AUD 26 for children
  • Covered valet parking fee: AUD 80 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 35.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 50 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, mobile payments, and cash
  • Mobile payment options include: Google Pay, Apple Pay, and Samsung Pay
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Please note for all breakfast-inclusive rates breakfast is served in the One Eleven Spring St. Restaurant.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Hotel Windsor
180
Number of floors in The Hotel Windsor
5
Another facilities in The Hotel Windsor
Laundry service, Tours, Wedding service, Luggage storage, Express check-out

Frequently asked question in The Hotel Windsor

What are available facilities at The Hotel Windsor?
There are top facilites at The Hotel Windsor such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at The Hotel Windsor?
Check-in time at The Hotel Windsor is staring from From 15:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The Hotel Windsor provide breakfast?
Yes, The Hotel Windsor provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The Hotel Windsor?
The Hotel Windsor is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Hotel Windsor have?
The Hotel Windsor has 5 floors.
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More Reviews from Other Guests in The Hotel Windsor

Overall Ratings & Reviews The Hotel Windsor

Traveloka (5)
Other sources (928)
8.6
Very Good
From 928 reviews
Cleanliness

9.2

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Hotel Windsor

Number of reviews per page
20
40
Top reviews
RONEET
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Not what I expected from a 5 star hotel. Very tired looking and outdated.
Maria
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff were lovely but found the room very cold ,l put the heating up but room was still cold .But would still stay again
Frank
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel has a good old style feeling. But could do with an update room doors are loose, plumbing services upgrade hot water very slow. Inconsistent staff ability particularly in the Cricketers Bar with partially trained staff.
Marc
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The staff are very friendly and efficient. The old world charm of the hotel is great and easy access to the free tram
Gordon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Grand old feel and great location
LISA
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Perfect location!
Lisa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The Windsor was very welcoming and full of character. Staff were fantastic. Food was delicious. We had a mix up with our booking however with the persistent help of both Expedia and the Windsor it was eventually resolved for which I was very grateful. A delightful stay.
jamie
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful property however my room had mould inside the bathroom mirror, stained curtains and a lot of stray hairs around the room from housekeeping
Susan
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This was just an ov e rnight stay in melbourne. Lovely & quiet overnight. Bed comfortable.
Mark
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Noisy, insufficient staff to service volume of customers, tired old rooms, no response from room service, guest services on numerous occasions during visit
Lingling
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Comfortable heritage property with a good feel. Location great and on the fringe of the hustle & bustle which was nice. Housekeeping could be sharper, with replenishments of consumables. Some amenities sub par; shower low water pressure, yellow dim lighting over vanity.
Geoffrey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Heritage and traditional decor. Cricketers bar was good. 10 % off for residence
Margaret
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel was built in 1883 and the uniqueness of this old world charm is what was attractive to us - right down to the housemaids uniforms.
carly
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Fantastic breakfast. Add it on when you book, it’s way cheaper than purchasing at the property.
Jerry
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent building! Great location! Wonderful staff!
Peter
icon-Business
Business
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Loved it
Anthony
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Have stayed a few times now at the Windsor. Whilst it's a little 'tired' in some areas, we love old world atmosphere an charm it has (as well as a seriously impressive list of past guests!). Staff are always efficient and courteous. Our rooms have been great (particularly the upgrade we scored this time around). Great location opposite Parliament House. Very close to the theatres, multiple dining options and free CBD tram access. Will definitely be back.
Read More
James
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great location, excellent bar the Cricketers. We originally booked the Hilton but were keen to try the Windsor for its old world charm, which Windsor had however sometimes it was just "old". Also we didn't have the best check in experience. After dropping our bags early in the morning we were told our room would be ready shortly by baggage. However when we came back 2 hours later concierge informed us it was not ready yet. Which is totally fine however we were then given a condescending explanation that concierge rather than baggage knows when the room is ready and we should have come to concierge (aka it's our fault). And had we wanted early check in we should've organised ahead.... We honestly didn't care we assumed check in was at 3pm like any hotel but as we were informed our room might be ready early by baggage we just thought we'd come back. This all could've just been explained more gently and we would've understood our room wasn't ready/there was a miscommunication. Putting the onus on us and getting defensive when we simply wanted to see if our room was ready was just a bit weird...
Read More
John
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good location.
Sarah
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

It's a classic, but the standard room i was in was a little "tired" (historical features aside. E.g. bath was discoloured and had cracks in it; bethroom in need of attention overall).
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 The Hotel Windsor

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Hotel Windsor

Traveloka (5)
Other sources (928)
8.6
Very Good
From 928 reviews
Cleanliness

9.2

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Hotel Windsor

Number of reviews per page
20
40
Top reviews
RONEET
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Not what I expected from a 5 star hotel. Very tired looking and outdated.
Maria
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff were lovely but found the room very cold ,l put the heating up but room was still cold .But would still stay again
Frank
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel has a good old style feeling. But could do with an update room doors are loose, plumbing services upgrade hot water very slow. Inconsistent staff ability particularly in the Cricketers Bar with partially trained staff.
Marc
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The staff are very friendly and efficient. The old world charm of the hotel is great and easy access to the free tram
Gordon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Grand old feel and great location
LISA
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Perfect location!
Lisa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The Windsor was very welcoming and full of character. Staff were fantastic. Food was delicious. We had a mix up with our booking however with the persistent help of both Expedia and the Windsor it was eventually resolved for which I was very grateful. A delightful stay.
jamie
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful property however my room had mould inside the bathroom mirror, stained curtains and a lot of stray hairs around the room from housekeeping
Susan
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This was just an ov e rnight stay in melbourne. Lovely & quiet overnight. Bed comfortable.
Mark
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Noisy, insufficient staff to service volume of customers, tired old rooms, no response from room service, guest services on numerous occasions during visit
Lingling
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Comfortable heritage property with a good feel. Location great and on the fringe of the hustle & bustle which was nice. Housekeeping could be sharper, with replenishments of consumables. Some amenities sub par; shower low water pressure, yellow dim lighting over vanity.
Geoffrey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Heritage and traditional decor. Cricketers bar was good. 10 % off for residence
Margaret
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel was built in 1883 and the uniqueness of this old world charm is what was attractive to us - right down to the housemaids uniforms.
carly
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Fantastic breakfast. Add it on when you book, it’s way cheaper than purchasing at the property.
Jerry
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent building! Great location! Wonderful staff!
Peter
icon-Business
Business
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Loved it
Anthony
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Have stayed a few times now at the Windsor. Whilst it's a little 'tired' in some areas, we love old world atmosphere an charm it has (as well as a seriously impressive list of past guests!). Staff are always efficient and courteous. Our rooms have been great (particularly the upgrade we scored this time around). Great location opposite Parliament House. Very close to the theatres, multiple dining options and free CBD tram access. Will definitely be back.
Read More
James
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great location, excellent bar the Cricketers. We originally booked the Hilton but were keen to try the Windsor for its old world charm, which Windsor had however sometimes it was just "old". Also we didn't have the best check in experience. After dropping our bags early in the morning we were told our room would be ready shortly by baggage. However when we came back 2 hours later concierge informed us it was not ready yet. Which is totally fine however we were then given a condescending explanation that concierge rather than baggage knows when the room is ready and we should have come to concierge (aka it's our fault). And had we wanted early check in we should've organised ahead.... We honestly didn't care we assumed check in was at 3pm like any hotel but as we were informed our room might be ready early by baggage we just thought we'd come back. This all could've just been explained more gently and we would've understood our room wasn't ready/there was a miscommunication. Putting the onus on us and getting defensive when we simply wanted to see if our room was ready was just a bit weird...
Read More
John
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good location.
Sarah
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

It's a classic, but the standard room i was in was a little "tired" (historical features aside. E.g. bath was discoloured and had cracks in it; bethroom in need of attention overall).
Number of reviews per page
20
40